I waited over 10 minutes on return and no one showed up until i called inside.
BRIAN HCustomer Reviews for U-Haul Moving & Storage of Ajax
Testimonials From Recent Customers
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Nothing the manager there and representatives are all excellent and helpful
Bill RGreat service from a great staff,always a pleasure
WILLIAM MRien
PATRICK NI returned my rental trailer earlier, about 20 hours before rental ends, and I get extra charge of 20 $ for "after hours service fee" that is absolutely reap off.
WIKTOR Kcant think of anything,all was great.
wayne eEverthing went exceptionally well. Perfect@!
john kI think a computer where you can login and make reservations. It is not very helpful when U-Haul customer representatives keep telling customers to just login to our personal cellphone. Not all people carry a smartphone and older generation might be struggling to complete the reservation due to phone ability. I find it very frustrating when representatives are unwilling to help. I hope that you can find a better way for customers to make reservations easy and friendly. Thank you and have a nice day.
michael cStaff and everyone I was in contact with was great professional
FRANK FThe online shit you have to go through was a pain , every person behind me was complaining. Go back to simple go to counter say your name get your keys and go . OR FIX THE DARN system
Cindy HOne of the ladies who works there had an attitude problem but the rest of the employees are very helpful
moe a | Expérience généraleThe trailer I waited over an hour and a half to get signal lights didn't work. Booked for 930. Got out after 11am. Luckly someone returned one at the last second. Serves me right for booking near the first of the month. Unsure what you can do. The people working were doing the best they could with the angry customers.
JOSHUA OWas a great experience, I wouldn't change a thing.
FRANK MExcellent customer service. Fast and friendly.
BOGDAN LPersonal very helpful great attitude nice smile and manorisms
Peter PNewer tie down equipment on car trailers
ROBERT MWe rented unit 1500 from January to May. Every time we would arrive with property to put in storage the east side door access was blocked by trucks. This made it very difficult and even unsafe in winter weather. We were told to use the north facing doors which is worse due to having to park on the street and the stairs preventing the use of a dolly cart.
NEIL C | Expérience généraleJust keep doing what you're doing
GENE CI was deeply impressed with the customer service rep. She was so amazing. Very organized. The custom service rep is Red. You should promote her. She's a real asset to your company.
MICHAEL RThe lady at the front counter that helped check me out was fantastic! She was funny, helpful, and even tho the computer systems were temperamental she got everything processed in a timely manner.
BRANDON DMore personnel at counter. Trailer rental must be completed by personnel at the counter. Only 1 counter personnel with 6-10 patron line-up. On a saturday morning.
ALEXANDER SRented a 6'x12' trailer. Very easy check in and out. Friendly, helpful staff at front desk and loading area.
MILES GThere wasn't anything I would change from my experience, everyone was friendly and helpful and the service was top notch. I will definitely be a return customer. Thank you, Franklin Delorme
Franklin DGreat staff great service
WILLIAM MGreat customer service! Kim Jenson juggled my appointment to suit a last minute change. Merci.
chris zKim did an excellent job, very friendly and great customer service. I will recommend Uhaul to all my family and friends .
Mike H | Premières impressionsStaff very helpful. Give them a raise!
ROBERT RThe mobile pick up is too repetitive and convoluted. It takes way too long to go through the proces and take a million pictures. Why cant a worker just check and take pics in between truck uses if thats necessary? Should be on Uhaul not me to inspect the truck and say its okay for use. Same complaints for return of truck. Make this process simpler. Also it was not as clean as expected when a spider crawled over the dashboard and I needed to pull over for a moment to killl it.
Marissa MThe employees who dispatched the trailer were very nice and friendly to talk to, I enjoyed the experience. When I returned the equipment, I also had the same experience!
DARRYLL FGreat value service
Mahendra BHad a problem with the movers I hired through your app on arrival. The movers did not show up so I had to find an alternative. The local person Phylis at your Coconut Creek location was extremely helpful in helping me with this. I would spend more time vetting the movers that show up on your website. The U-Haul experience was great but soured by the third party mover experience at the end.
Lorne KAlways very helpful and friendly.
BERNARDES DIn-store customer customer service agent. Mira was excellent,. she was polite kind and courteous, extremely helpful.
KENT H | Premières impressionsStaff is the best but alarms go off even when u have checked in with keypad, price is too high for a small space, no money back even if you don’t stay for the whole month , I will never be back, even if I ever need storage again I will go with a competitor, but like I said staff at this location is great no issues, clean facility
SHONETTE W | Expérience généraleAll employees very friendly and helpful. I actually enjoy going there because of this
ROBERT SYour customer service representative was amazing and she made quick work of the rental with a smile. The tow rep was also very friendly and helpful and had it hooked up quickly and he was there for the return and once again did a great job
CHERON PThe person that installed the trailer to my car I ask for a trailer that had new tires on it and was pissed that I told him that this one was closer and that the one I wanted. This was the first time that that's happened to me.
VICTOR FThe employees working inside the center have a bit of an attitude which was disappointing. The guy outside who helped with the trailer attachment was amazing.
JONATHAN MStaff was excellent and accommodating as always!
JEFFREY SWe have rented vans, a pick-up truck and most recently a 10' moving truck from this Ajax location. Experience has never been anything less than excellent, the staff extremely helpful and overall customer service outstanding. Would not go anywhere else.
ROY NThe self serve Uhaul app experience was not great. I could not find the bar code for the location. Perhaps this barcode should be posted in your equipment return area.
NISHANI NMake the coupler easier to adjust. The uhaul rep was struggling to tighten this correctly even tho my vehicle has a 2 inch ball (a little oil maybe). The roll up door on this trailer was hard to open and noisy in operation, I noticed the rollers on it were badly worn.
Timothy ITruck was parked in a spot I couldn't get it out of, when I asked for some sort of compensation for my time. I was told I'm going to be given which is fine, manager then made it seem like I couldn't get the truck out of the spot when it was impossible to get the truck out of the spot when I suggested to their employee to move the truck out of the spot he said no and when and move the van in front of the truck which then you could drive straight out. Next time I'd like to see their employee move the truck out of the spot that they put me in and expected me the renter to move the truck out of the spot without damaging it.
Lloyd Bmore space
YURII OI love the staff at this location, they are friendly and very helpful. I have been using their services for over 5 years and will continue to use them in the future.
LEANNE M | Expérience généraleThe staff was very accommodating and friendly.....excellent customer service and a big thank you to Red and Tommy for 10 star customer communication and overall satisfaction. John
JOHN RKeep it up good always.
Chibuzo OGreat experience with the staff. Very helpfull at the time of pick up and drop of. Special thanks to meera
nedal aThe assistant manager was very rude and she knows nothing about UHull rules. She charged my card twice and till now never received my money back. She should repeat the courses on how to handle the client.
YVES SThe ladies at the Ajax location are very professional and personable. Good experience overall
DARRYL WMy uhaul was towed away believe it or not by of the drivers and instead of it being towed to the nearest uhaul location my uhaul was towed all the way out of town to an ajax location. The staff were extremely unhelpful and seem to love changing their statements. Proven to be quite the dishonest bunch and also not so familiar with uhauls own policies
Megan BEverything was excellent!
Paula HDefinitely will be using the facility again friendly and lovely staff.
Beverly P | Expérience généraleGreat customer service and great personel over all start from desk information through all stuff and great equipment very god trailer and trucks with excellent shape and all safeties . Thank you guys. Naweed Samady.
NAWEED SRien
TODD TFaster application
THOMAS HYoung lady at the counters refused to help me . My phone for some reason will not except Uhaul download. Then said she did not have phone to load my info. I have rented the same type of trailer many many times. So I had to ask an other young lady for help. She had no problems. As for the first lady she now had miraculously found her phone and was helping an other customer. Thanks for waisting my time.
BERNARDES DThe web check-in sucks big time. Saved no time for the wonderful staff that helped me get through it. The truck review part and upload pictures didn't work and wasted my time. Wasn't clear what the purpose and had to go back into store for assistance. The whole process was confusing and frustrating. Thank-you to the awesome staff!
Veli PThis location was very good overall. Only thing I felt could help is staff being equipped to move U-box by forklift to a location closer to my vehicle.
WILLIAM PFirst time I have booked a truck in the weekend and I was most impressed by all the staff working there
WILLIAM MThe First Lady we spoke to that worked there was absolutely no help at all as the customer had to input everything!!! Which is ridiculous!!! Then our trucks engine light was on when we licked it up , the inside was filthy and the gas was empty!! I would never recommend U-Haul to anyone now !!
wayne rThe attitude and lack of help from the staff at this location was never great. "Use the app" and then ignore customers standing at the counter is very unprofessional. The unit itself was great. Did what it needed.
MICHAEL M | Expérience généraleAlways consistent friendly professional service from the front desk staff to the parking lot staff
WILLIAM MRental process went very well. No issues. Helpful staff
TERRY VFive Stars
shouket kProcess is pretty easy and quick to navigate. Perhaps if there is one thing is to ensure vehicle has at least a half tank of gas so customer doesn't have to worry about heading straight to the nearest gas station after leaving your location. Cheers
Donovan GI didn't like the entirely online pickup experience. I liked previously being able to go into the store and do the pickup with an employee. Instead, I had to do it online with an employee beside me, walking me through step-by-step. Still required an employee, so didn't seem to save anybody any time. However, all the employees I spoke with in Ajax were fantastic. Very nice, friendly, accommodating and knowledgeable
Heather JYour mobile app for check in and return is terrible.
ERIC EThe online self return shows a bright orange box to return the keys. Ajax storage has no bright orange box to return the keys, it's in the wall of the building but I looked for a bright orange box in -20 for a bit.
Jesse K | Expérience généraleKim is the major problem out of everything and the "policies" apparently that were incorrect but she tried to persuade us into believing after she ilegally took double payments out of my bank account, with no prior authorization. When this was mentioned, she tried telling me it was her right. The manager for the store has harassed me several times thru phone, email and even trying to make herself scheduled at the store when i'm coming by. And this happened for two years. Oh also, i had custom wood pieces of furniture in the unit hand crafted from my late grandfather, the unit is supposed to be temp controlled and have electricity. Of course they failed to inform me last summer that the power was out for two whole weeks so their electrical chords above my unit and materials along the sides warped into my wood furniture. Which they tried to argue about too. Do yourself a favour and just pick another storage company. There are a ton out there and there a lot cheaper for the same amenities.
Cassidy u | Expérience généraleThe staff was very professional and helpful thank you
JODY W | Premières impressionsHad some prior issues earlier into moving with payments but it was all resolved. Staff have been helpful and kind during the duration.
Whitney T | Expérience généraleVery clean storage facilities- would highly recommend to my friends!
Marilyn C | Expérience généraleWe were treated with respect and kindness, The stuff in storage belongs to me Maureen Barnes. It's currently under my son name as they find the place for me after I sold my condo. You can continue to contact him ,I am also sharing my information and contact. My email is Barnes.maureen65@gmail.com my phone.437-688-6275.
KIRK J | Premières impressionsI love u haul very much.. and wish u all the best.
Syed I | Expérience généraleCleanest best service I've ever had
George A | Expérience généraleONLY reason I rated it above average instead of excellent because I wish there was larger units available.
ELLIS B | Expérience généraleGood customer service staff.
June G | Déménagement en ligneStaff are friendly and competent.
HERMAN L | Premières impressionsExcellent work.
alfrado p | Expérience généraleJoss was very helpful and accommodating. Explaining everything and giving me the best price and promotions available. Great overall experience.
Catherine c | Premières impressionsArrived after office hours. Procedures were clear & worked perfectly with one exception - large main door would not open, had to use small door
Derek T | Déménagement en ligneEasy access and well maintained and secure facility.
ABIODUN O | Expérience généraleMost definitely never going back nor recommending. The "Assistant Manager" was rude and his mouth? Attitude and verbal language was totally unethical and unprofessional. Never seen such behavior both verbally and physically. Yelling at my kids too while I was off loading
REAN C | Premières impressionsI Rate it below average for 3 reasons: 1. The unit I reserved on Sept 2023 was not available and we learned that on arival and at that point we had to get a bigger storage unit and pay more. 2. Uhaul had a rate increase within one year of our usage. 3. Unloading the unit was a disaster because you can't have a sign for people not to park their car in front of loading/unloading door? The movers had to park far on the side street that cost us more to unloading and some of our furniture was damaged because on uneasy access. I will
rod n | Expérience généraleI would never recommend this place for anyone they caused me so much grief and headaches so much so I’m probably gonna sue
eric h | Expérience généraleThe staff is very accommodating and helpful Kim was the manager that I spoke to and she was very informative and helpful. She was superb. I was at the Ajax location.
kimberly b | Expérience généraleIt was a pleasure
Stuart G | Expérience généraleI like to say thanks to all the employees you are very helpful and very knowledgeable I really appreciate God bless
Frederick N | Expérience généraleThe worst experience ever renting my U-Haul truck I had my U-Haul truck rented for 10:30am I get there to do the online check-in mobile it tells me I don't have a rental. I have to wait on hold for over an hour to find out the keys for the truck stolen. Then I have to find a new truck. I already paid for the moving crew U-Haul from 11:30 to 2:30 by the time I got there after getting my truck was 2:00 And nobody is willing on reimbursing me for the mess up that was made that I paid the moving crew for the time to help me unload my storage unit and get it in my house. I had to do that all by myself to get in my house, not happy at all.
ALANNA C | Expérience généraleStaff was good with respect to my enquires. However to my disappointment yesterday when I had my furniture removed only to find out my new couch & lounge chair covered with MOUSE DROPPINGS. I AM TOTALY DISGUSTED !! I WILL NEVER RETUN TO THIS COMPANY NOR WILLL I REFER FAMILY OR FRIENDS..!!!!
LILLIAN V | Expérience généraleMy journey with uhaul started August 22,2024 with a rental 5X8 trailer on a one way to oshawa in which i booked in advance and i was given the offer of a month free rental storage unit. When i was ready to pick up trailer there was none available of course i was notified of this at the last minute and i was then told that if i wanted a trailer it could only be a the one under a 5x8 and i would have to pick it up in either bellville or brockville which was obviously not at all convient as i said this was told to me very last minute, the lady i spoke with on the phone had know care in the world it was not her problem, being that moving is already a stressful time and i had booked this well in advance i was very upset,and also due to the fact iwas going to be a month later renting another trailer from uhaul to relocate out of province so good money i am spending at uhaul. I had to then rent a truck 10x? in which i had to arrange someone to drive my car as i had to now drive the truck another inconvience. this was all from the Kingston location and i believe your scheduling department in Ottawa. Once getting to storage which was farther then oshawa another inconvience as they had lnow storage so off to Ajax i had to go. Once at Ajax i put my things in storage and booked a one way 5x8 trailer for my next move to Nova Scotia, i had to leave my things in storage a few days longer then expected a few days and they then charged me for a whole month which was 190 dollars, so now i have paid more for a truck because there was know trailer which was booked ahead and now i am paying for a month extra for keeping my things in storage a few days longer in which i notified them in advance of that as well. So was my service good at a very stressful time, i am pretty sure you can figure out that know not at all, were the people at the counter at the ajax facility nice yes but with no alternatives or care how much more i spent or all the inconviences uhaul created for me, the communication within uhaul is horrible, and customer service is the worst as a good paying customer with a big move i was not impressed i think compensation should have giving to me in this whole ordeal. Only thing good was the clean over priced storage unit other then that it was a horrible experience. Regards Tracy Jones 902-350-2520
TRACY J | Expérience généraleI am very satisfied with the dealing of U- Haul and all the staff over the phone and in person were very nice and very understanding. Keep it up U-Haul.
ELANGOVAN M | Expérience généralePunati from the scheduling and changes depart of east end is a legend! She is a great prospect for U-Haul for greater roles - I always rented the moving trucks with U-Haul and has it pretty much an annual thing for me. I must say Punati was professional, patient, and very considerate. Saleq at Ajax U-Haul location was also very helpful, patience, professional and considerate. They both have won my trust with U-Haul for future. I have had bad previous experiences with how the customers are spoken with, the dominant voice and sarcastic responses. I think these two are GEMS.
Syed S | Premières impressionsFound a same size storage unit with all the same 'features' closer to home for 1/3 the price with first month rent free. After I'm done with this rental I will not be returning in the future. Too expensive.
Reginald B | Déménagement en ligneGreat service
Renardo G | Premières impressionsWhen I went to book my in-town rental, a banner popped up saying I was eligible for one month free. Turns out that wasn't the case - would've looked elsewhere if I knew.
Noah E | Déménagement en ligneThey went up and beyond for me ! They went above there job discription when I had a problem and tried to calm me down and help !!!!! Without them having patience and understanding it would have been alonger day then it already was !!!!!
Tracey M | Premières impressionsI cannot express enough how wonderful the staff at 239 station street in ajax Ont ! Helpful and pleasant we are so glad we rented our unit there ! Keep up the amazing work !
Ilenia G | Déménagement en ligneClean environment and friendly, helpful staff.
Diane T | Expérience généraleI will refer a friend.
Achilles R | Expérience généraleI very appreciate all the office members Very nice people friendly for it a best facility over
batravil v | Expérience généraleA great experience! Facility is always sparkling clean, bright and accessible. Staff is always so helpful and efficient. Will always recommend this location for any moving and storage needs
darlene k | Expérience généraleU-HAUL AJAX Team are Phenomenal , they treat customers with respect and Compassion I don't feel like a customer I feel like part of a family.
Kim J | Premières impressionsAll excellent. Only thing that would be nice is to credit partial final month rent.
GUNNAR V | Expérience généraleFantastic customer service, accurate, knowledgable, friendly. Chose a unit too small and when I realized it they changed it for a larger unit. The Ajax location has amazing staff and is a great facility.
Nancy H | Premières impressionsThere was a specific worker at this location I cannot remember his name but I believe he's a manager and it starts with a "T" he's also a manager there. He was extraordinary. He went above and beyond to make sure I was satisfied and it does not go unrecognized I appreciated everything he did to make my experience a good one.
JOSSETTE H | Expérience généraleI am one payment behind because I had to go on unplanned LTD. My pay dropped considerably but I stayed with UHAUL over 5 years. I feel the penalties for late payments are ridiculously high and the letter sent out threatening to taking your belongings is extremely upsetting, especially for someone like me who suffers with severe mental and medical ailments. Remember your dealing with some people who are depressed and suicidal. I would appreciate ifsomeone from head office can call me at 416 885 9104 asap so I can elaborate on the effects on me and get some reassurance rather than multiple, very negative letters, via mail and email several times a week.
Frances S | Premières impressionsGreat Place…Great Service.
paul a | Expérience généraleYou need to put signage in front of the loading/unloading to prevent people from parking there all day. It's unnaceptable that I bring my 15' U-Haul on My scheduled moving day and there's a bunch of sedans parked directly infront of the unloading area preventing me from parking my vehicle and making unloading somewhat easy. Other than that my experience was great the guy at the counter was very helpful and allowed me to pull my truck up onto the grass as no spots were available to park. Please correct this or you will have many unsatisfied customers and possible vandalism issues at hand.
Blake R | Expérience généraleTylek is a perfect assistant Manager, great customer service skills
Mireille F | Premières impressionsKim and her team are superb at what they do - they take pride in their job and facility and it shows! Joscelyn keeps the storage units so well cared for and clean. Her efforts are very much appreciated! This facility stands above many other options. Merci.
sara s | Premières impressionsEven though the place was clean and all that, the service was HORRIBLE! I was called the day before my move out of city to be told that I had to return the truck within 24 hours. Ajax storage was actually able to extend it to 48 hours, but the traffic on the way back to the unit on Saturday took three hours to get through, then three hours to get back home That was a six hour waste of time after a full day of unloading a truck When I asked, for some sort of compensation, Kim sent me an email saying that "my invoice was correct and nothing was going to be done for the inconvenience" I hope that I never move again as U-Haul added so much stress to my moving day that I would rather pay a Moving Company, then go with U-Haul ever again
Sonia M | Expérience généraleHad difficulty with the app. Hard to up load identification.
Diane T | Déménagement en ligneStaff on reception at the time of receiving keys for storage was somewhat not cooperative, stating strict unfriendly policies rudely. I had to mentioned about the info conveyed to me while reserving the unit. At the end, staff said they are giving me an exception this time, I didn't argue much to save my time.
IRFAN I | Premières impressionsPersonnel amical
MUHAMMAD A | Premières impressionsA great experience. Staff was great!
IVANW K | Expérience généraleI would recommend U-Haul to anyone. I have been using the service for truck rental and storage for some time now. The staff are very courteous and supportive. Their prices are good and they stand by their word.
pauline B | Expérience généraleWhat a great place.. I will always use their service, just great prices
paul a | Premières impressionsthe hallways were well lit; it was a little dark in the actual storage unit
TERRY B | Expérience généraleWhat a wonderful staff. Always so helpful, caring and kind. The best team I've come across
LINDA V | Premières impressionsbon
George R | Expérience généraleGreat with service but still expensive for the footage use.
Beverly W | Expérience généraleUhaul is always great! Never any complaints. :)
Candice K | Expérience généraleIt would be nice to have lighting in the storage unit. When the storage unit was full it was hard to find things because of poor lighting in the unit.
CHRISTOPHER W | Expérience généraleThis is the third time I've had to use this storage facility and each time was greeted by friendly understanding staff.They were efficient and available to help with just a phone call !The unit was clean and dry and my valuables were kept extremely safe .Please keep up your very high standards especially where your staff is concerned ! I know if I need this service in the future at anytime I will be using yours ! Thanks to you all especially Kim ..much appreciated ..Suzanne
EMANUUELE D | Expérience généraleThe staff at this location are top notch. They went above and beyond the call of duty to help me with my unit and did an amazing job to make sure I was looked after. If I ever need a storage unit again I wouldn't go any were but this location.
JAIME C | Expérience généraleThe staff was polite, helpful, the rooms were clean, good size,nice temperature . A little expensive for the size of room .
Beverly W | Premières impressionsI couldn't ask for more. I will recommend you to everybody.
REGINA S | Premières impressionsI mean…pretty pricey for a small locker Wouldn’t recommend with how expensive it is
Jonathan L | Expérience généraleVery friendly and helpful staff. Every interaction with employees was a pleasant experience. Very impressed with facility cleanliness and would highly recommend this business location.
Dennise B | Expérience généraleBest staff ever and the manager is excellent
JSV P | Expérience généraleNice facility but pricing on storage units are incredibly high. Not to mention a trailer from U Haul that is only 4 by 6 is close to 2 grand. Not very affordable for anyone moving and wanting to downsize.
Cassidy u | Premières impressionsReceived really good service and perfect for my needs.
Pierre M | Premières impressionsI waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my lease
Samson I | Expérience généraleWe had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hours
JUDI L | Expérience généralePeople where mean and how
Chellsey B | Expérience généraleThe staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.
SUZIE W | Expérience généraleThe Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like that
Albert S | Expérience généraleNeed better phone response time. I was on hold for 20 minutes. Uhal didn't cancel my storage unit rent after I told them I was moving out.
Jason B | Expérience généraleGreat service. U-Haul saved the day for us,we'll definitely use it going forward.
Mehmet Y | Expérience généraleWe were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.
ROBERT Q | Premières impressionsI was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn't open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.
Madison T | Premières impressionsmess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.
Rebecca H | Premières impressionsGreat storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.
Elizabeth B | Expérience généraleWent over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne
Cavelle E | Expérience généraleVery helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.
Ryan M | Premières impressionsI've rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I'd definitely recommend this storage location.
Shahram W | Expérience généraleSuper clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.
bruce h | Expérience généraleGreat service. Patient, friendly staff and always ready to help.
SONIA M | Premières impressionsI have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Merci.
laura m | Expérience généraleSimply the best and very friendly staff
Ferdinand L | Expérience généraleI have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US
Lori M | Premières impressionsStaff very helpful
Cavelle E | Premières impressionsAbove and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.
JAIME C | Premières impressionsdave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits
Michael L | Premières impressionsI would recommend this storage even though I had trouble at two other locations
MALIKA H | Expérience généraleI actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.
Elizabeth B | Premières impressionsBeen with them over 2 years and never once an issue. Safe clean location and the staff has been great
brendan o | Premières impressionsStaff is very helpful and facility is well maintained.
Devon S | Premières impressionsThanks to Kayden who got me set up.
laura m | Premières impressionsI had a good experience
gracelyn c | Expérience généraleI rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.
Sharon C | Expérience généraleDavid and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.
Mary C | Premières impressionsYour employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.
Sara S | Premières impressionsThe staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.
Olivia M | Expérience généraleSo far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it!
Kara P | Déménagement en ligneUsed this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.
Ryan C | Expérience généraleVery friendly staff Clean facility Easy transactions
Susan W | Expérience généraleI arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.
Edward R | Premières impressionsI wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.
Tiffany E | Expérience généraleOverpriced
Jarred G | Premières impressionsTalek. Was amazing and very helpful!! Great job!
sharon S | Expérience généraleThe team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh
Joshua M | Expérience généraleGood service and location.
TERRY H | Expérience généraleI found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.
Raymond H | Expérience générale100 % would recommend to friends. Very well kept. Climate controlled.
Matthew T | Expérience généraleThe only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.
debbra d | Expérience généraleHighly recommended, nice clean facility with courteous, helpful and friendly staff.
Caroline S | Expérience généraleNever has one positive experience with customer service. Employees always rushing, not informative and not friendly.
Hollie A | Expérience généraleI like it a nice place keep cleaning the storage That's great!!
shadene w | Expérience généraleMy experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.
Jim W | Premières impressionsExceptionally clean facility and very well managed. Excellent service à la clientèle. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Fortement recommandé!
Karla K | Expérience généraleThe storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!
cynthia W | Expérience généraleWe were thrilled to have access to free carts!! Thank you!
Melissa P | Premières impressionsThe facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.
Matt R | Expérience généraleVery quick and easy service, no complaints about my storage stay.
Imad M | Expérience généraleEverything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.
LYDIA H | Expérience généraleKim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.
SILVINO R | Expérience généraleI had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff
Aleah K | Premières impressionsHelpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Merci
JAIME C | Expérience généraleI haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones
Amanda S | Premières impressionsI had a great experience with U-haul, really nothing negative to say. Thank you U-haul.
chris l | Expérience généraleI moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!
Noah E | Expérience généraleExcellent facility and staff, always clean. Our short term storage needs are now over and we wouldn't hesitate to use U-Haul again. Thanks
Mark R | Expérience généraleThe staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.
Ryan E | Premières impressionsStaff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.
Christina C | Expérience généraleI reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.
Danielle J | Premières impressionsI have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.
Laurie B | Expérience généraleI didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up
John P | Premières impressionsThe rate was every affordable . Staff and management were so helpful and pleasant.
siegfried m | Expérience généralePerhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.
ANDREA L | Premières impressionsAll of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.
Lori G | Expérience généraleGlad that I was able to store my items here.
Dahlia O | Expérience généraleEverything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.
Helene B | Expérience généraleWe were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.
Cheryl B | Premières impressionsGreat and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best
Terry K | Expérience généraleYou should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.
Donald K | Premières impressionsGreat service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.
KEVIN B | Expérience généraleThe service was great
Daniel K | Premières impressionsCould not have been more convenient, accessible and stress free, Fantastic experience. Merci
ROHAN W | Expérience généraleThe water coming out of the drinking fountain is warm. Not pleasant, especially if you're moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.
DANIEL L | Expérience généraleI have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.
TERRY J | Premières impressionsThe fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.
Faiz S | Expérience généraleThe unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.
Vithusan A | Expérience généraleThere was no washer fluid in the car. This is dangerous.
Alexis N | Premières impressionsVery clean, bright, and convenient! Really nice and helpful folks in the store too.
David S | Déménagement en ligneThe staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.
Aieysha H | Expérience généraleGreat facility and staff.
Carla B | Premières impressionsSo happy with my experience here. If I ever need storage again I will definite be back!
BECKY C | Expérience généraleI would definitely recommend Ajax U-Haul
Bonnie H | Expérience généraleFRIENDLY STAFF
Valerie W | Premières impressionsGood experience and convenient.
Joseph S | Expérience généralethe only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.
Cindy H | Expérience généraleAmazing customer service..thankyou all so much ..I truly appreciate it
Terri B | Expérience généraleI have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks
TERRY J | Expérience généraleThe storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated
sayed s | Expérience généraleThe people were amazingly good
Christof M | Expérience généraleVery nice staff , professional and friendly.
ossama h | Expérience généraleIt is a wonderfully clean and helpful service. Thankyou
Nancy c | Expérience généraleWell above average service, would not hesitate to use again.
craig a | Expérience généraleGood job
Dominic L | Expérience généraleMost of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.
Katherine H | Premières impressionsThe staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends
Carol D | Premières impressionsWill rent again in the future
Ron C | Expérience généraleWhat was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.
adrian t | Expérience généraleThe staff were always pleasant and helpful. Thanks again.
catherine v | Expérience généraleWe were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.
michael N | Expérience généraleI have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.
John r | Premières impressionsEverything is great can’t complain
Jules c | Expérience généraleIt was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.
krishan n | Expérience généraleEveryone was very helpful
Christine H | Premières impressionsThe UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.
Tanya T | Expérience généraleThe staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.
Matthew A | Expérience généraleI was very pleased with the facility. The staff was very pleasant and helpful. Merci
Marlene A | Expérience généraleStaff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!
Valentina s | Expérience généraleGreat staff very helpful. Very good people to work with
ossama h | Premières impressionsMy experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY
Chris R | Premières impressionsgreat
eric n | Premières impressionsThank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.
Marlene A | Premières impressionsHappy with price,location and service. Will use again if needed.
steve o | Expérience généraleUsing U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.
Mr. s | Expérience généraleGreat customer service!
jacques k | Premières impressionsI would recommend this location to everyone. Professional staff and great service
marilyn w | Expérience généraleThey stuff were very helpful.
hashmad o | Premières impressionsAs I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!
TERRY J | Expérience généraleKim was so friendly and helpful. She made the process so easy.
BECKY C | Premières impressionsGood service
Marisol N | Premières impressionsExcellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward
marilyn w | Premières impressionsStaff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She's a real gem. Keep her. Pay her whatever she wants.
albert c | Expérience généraleI believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Merci.
allan b | Expérience généraleGreat service
Kiosha E | Expérience généraleI had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.
Mazie S | Expérience généraleThe box arrived on scheduled date. The staff was very helpful.
iliana g | Expérience généraleGreat staff! Friendly and knowledgeable
IRENE S | RéservationEfficient and friendly
Lucille D | Expérience généraleAs per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.
allan b | RéservationNo comment
Nassir H | Expérience généraleStaff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.
Renate M | Expérience généralePrices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.
Susan N | Expérience généraleIn person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁
Audrey A | RéservationI was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20
Laurie K | Expérience généraleBad experience with the staff.
Betty G | Expérience généralebon
waldemar t | Expérience généraleThe team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Merci!
Michelle W | RéservationFast easy courteous customer service
VICKY I | RéservationThis was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Merci!
Tammy G | Expérience généraleThe service is great
gary m | Expérience généraleI would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff
Darrin g | Expérience généraleThe entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!
Renate M | RéservationVery helpful staff, quick check in.
Teri B | RéservationFinal delivery delayed 6 days
zhong f | Expérience généraleHead office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome
corey b | Expérience généraleEverything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.
huguette v | Expérience généraleAccomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Merci
Susan N | RéservationThe Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.
Edward V | Expérience généraleI was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.
Shawn M | Expérience générale