One of the ladies who works there had an attitude problem but the rest of the employees are very helpful
moe a | Overall ExperienceSelf Storage Units in Ajax, ON, L1S1S3
U-Haul Moving & Storage de Ajax
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- 4,0 - Cote moyenne des clients
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We rented unit 1500 from January to May. Every time we would arrive with property to put in storage the east side door access was blocked by trucks. This made it very difficult and even unsafe in winter weather. We were told to use the north facing doors which is worse due to having to park on the street and the stairs preventing the use of a dolly cart.
NEIL C | Overall ExperienceKim did an excellent job, very friendly and great customer service. I will recommend Uhaul to all my family and friends .
Mike H | First ImpressionsIn-store customer customer service agent. Mira was excellent,. she was polite kind and courteous, extremely helpful.
KENT H | First ImpressionsStaff is the best but alarms go off even when u have checked in with keypad, price is too high for a small space, no money back even if you don’t stay for the whole month , I will never be back, even if I ever need storage again I will go with a competitor, but like I said staff at this location is great no issues, clean facility
SHONETTE W | Overall ExperienceI love the staff at this location, they are friendly and very helpful. I have been using their services for over 5 years and will continue to use them in the future.
LEANNE M | Overall ExperienceDefinitely will be using the facility again friendly and lovely staff.
Beverly P | Overall ExperienceThe attitude and lack of help from the staff at this location was never great. "Use the app" and then ignore customers standing at the counter is very unprofessional. The unit itself was great. Did what it needed.
MICHAEL M | Overall ExperienceThe online self return shows a bright orange box to return the keys. Ajax storage has no bright orange box to return the keys, it's in the wall of the building but I looked for a bright orange box in -20 for a bit.
Jesse K | Overall ExperienceKim is the major problem out of everything and the “policies” apparently that were incorrect but she tried to persuade us into believing after she ilegally took double payments out of my bank account, with no prior authorization. When this was mentioned, she tried telling me it was her right. The manager for the store has harassed me several times thru phone, email and even trying to make herself scheduled at the store when i’m coming by. And this happened for two years. Oh also, i had custom wood pieces of furniture in the unit hand crafted from my late grandfather, the unit is supposed to be temp controlled and have electricity. Of course they failed to inform me last summer that the power was out for two whole weeks so their electrical chords above my unit and materials along the sides warped into my wood furniture. Which they tried to argue about too. Do yourself a favour and just pick another storage company. There are a ton out there and there a lot cheaper for the same amenities.
Cassidy u | Overall ExperienceThe staff was very professional and helpful thank you
JODY W | First ImpressionsHad some prior issues earlier into moving with payments but it was all resolved. Staff have been helpful and kind during the duration.
Whitney T | Overall ExperienceVery clean storage facilities- would highly recommend to my friends!
Marilyn C | Overall ExperienceWe were treated with respect and kindness, The stuff in storage belongs to me Maureen Barnes. It's currently under my son name as they find the place for me after I sold my condo. You can continue to contact him ,I am also sharing my information and contact. My email is Barnes.maureen65@gmail.com my phone.437-688-6275.
KIRK J | First ImpressionsI love u haul very much.. and wish u all the best.
Syed I | Overall ExperienceCleanest best service I've ever had
George A | Overall ExperienceONLY reason I rated it above average instead of excellent because I wish there was larger units available.
ELLIS B | Overall Experience