I rent from several locations. They're all good. This when I get in and out very quickly everything works out so well so fast and the vehicles are well cared for they're very clean. I don't think I rent from several locations. They're all good. This when I get in and out very quickly everything works out so well so fast and the vehicles are well cared for their very clean. I don't think I could be better than it is especially at this particular one, but they're all good!
larry jCustomer Reviews for U-Haul Moving & Storage of Arlington
Testimonials From Recent Customers
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Being contacted the day after the return saying I never returned the trailer was very incompetent!
KEN TEasy process, quick pick up and drop off!
Jeffrey TMake sure that the hood is latched. I rented a uhaul that had an advertisement on it. ( Im assuming since the truck I rented was parked in the area of trucks that had the hood open with an advertisement sign) The attendant who helped me went to get the truck and gave me the key to do the walk through inspection as per you app. Once om the highway the hood began to lift. Luckily the latch held or else it may have casued a huge accident. Might want to make sure to have attendants double check for such things. Other than that, my experience was great.
Jesse MMake sure to check everything out on the vehicle such as working headlights. This truck has a right low beam headlight out.
Robert SZack and Chris were extremely helpful, and very courteous! This is not the normal these days and I enjoyed the whole process as they made everything smooth for my move. I had to call several times to extend my time as it was taking longer and they were like no problem. You have a great group working there! Sharon Ingram
sharon iExcellent branch. Good people. Professional. Equipment is usually available.
THOMA LYou guys are great!! Don’t switch up!!!!
Dolores CExcellent
Robert NNo concerns. Check out was prompt and efficient. Check in even quicker. Everyone we dealt with was friendly and helpful. Keep up the good work at this location!
Sean BYour staff was so helpful and accommodating and the equipment was just what was needed. Although the dolly I requested was not available, the staff suggested an alternative and explained the difference clearly. I have no complaint whatsoever about this location or U-Haul in general.
Ola MExcellent service!!
Arlene GThey were awesome because they made my moving experience very easy. I reserved a cargo van online and it was ready when I got there. When I arrived the transaction was very easy. Drop off was timely and painless for as the price was estimated and no hidden charges were added.
Jannett WThe guy who gave me the unit was very unfriendly no greeting no smile or anything… I jokingly told him can I get the newer truck the other one looks really old and he bluntly responded you get the one I give you..
roberto aHad to stop and put air in one of the trailer tires. Nice people at location, always very nice and fast.
John WGreat service
Esther H | Premières impressionsS.O.
Bobby GStaff was very helpful and courteous
JOHNATHAN GNothing against this location. Just Wish there was some sort of roofing at facilities in general because we had to unload & move-in in the pouring rain. It was also cold & windy.
Ariane B | Premières impressionsplease match keys with van. could not lock our slide up door. wrong key on key ring. wipers need replacing.
Roger Mgreat trailer rental inventory available.
DANIEL CI have actually rented twice in the past 10 days from this location. I typically don't leave reviews. The young men that operate this facility are above and beyond my expectation of customer service, friendly knowledgeable and helpful.
TOBY LIt was a very efficient operation. The personnel all very friendly and helpful. By reserving the uhaul truck, it saved me much time and effort when I reached my location. Merci.
roger sThe loading ramp on the truck did not function with ease.
Dan MALWAYS A GREAT EXPERIENCE
ERIC RVery efficient and customer friendly.
Julie SEverything was great except the fact that there was no light source within the actual unit itself which made it kind of difficult to store and get certain things out when needed.
Steven P | Expérience généraleOnly complaint is the website said the truck was 8'2" and the truck in not actually 8ft wide. This was an issue because we specifically picked this truck because it said it was this big. Made loading and securing the 8x8 wall a lot more difficult then expected. Figured it out, but would have rented a smaller truck if i was going to have that same problem.
Calum RStaff is excellent!
DANIEL C | Expérience généraleStaff nice and friendly and worked with me when I was late on a payment. The units was kept clean no bugs or rats
ELIJHA F | Expérience généraleThe entire location was very helpful
Eva BThe tape and dispenser was trash! When moving and putting boxes together you need a reliable sturdy type to hold your boxes together. Not a dispenser that's unsteady, tape getting jammed up, dispenser acting as if it's about to break. Had to use a box cutter to cut the tape. Just wasn't worth the price nor the trouble. Customer service was Great! Business was clean, truck clean. Merci.
Della CEveryone was very nice and helpful, and I enjoyed doing business with the team!
Ron PMerci
Mishay LAll staff friendly and helpful. Would recommend to anyone looking for storage needs.
TLEEAA W | Expérience généraleYour 24/7 mobile experience is horrid. There is a discrepancy between what is displayed on screen to the customer and what is displayed on screen to your customer service representative. We had to go inside to complete the rental. We did show your employee the discrepancy, but it was a waste of time.
Jay SIt's good the way it is
George BTimely
CHARLES GThe only thing that bothered me was that it was supposed to be controlled and there were several months where it was in the 80’s
Alicia C | Expérience généraleN.D.
Nicholas ZJacobi was awesome, favorite location I’ve used in DFW by a mile
Rafael KThis place is huge and has lots of options for rental requirements.
Manikandan NVery positive experience!
Garry MI love this location!
Holly LFriendly staff. Thank you!
Patience NStaff is excellent!
DANIEL C | Premières impressionsSame as above comments. Uhaul as a company messed up. NOT the locations but need to rate as such to raise awareness to my multiple issues!
Jonathan GYou are great just the way you are... Maybe a reward system for people that use you like the grocery stores...stickily selfish I understand, but when you are on a fixed income, every little bit helps.
Felix TS.O.
Tamara BKeep up the great work!
DANIEL CI was originally sent to drop off at a neighborhood dealer but they don't handle car dolly and only do trucks. They were great and gave me great directions to the nearest large U-haul dealer. It did cause my mileage to go over standard rate.
Dennis WStaff is quick. Love going there.
Gabriel PEveryone there was kind and helpful
Amy MThe staff and customer service was awesome. Even with me being a little late on the return.
Dina SDon't reserve a truck with additional items anyplace but a UHaul location. I booked on the UHaul website for a truck AND appliance dolly to be picked up at a 3rd party business only to be told no dolly was available so I could get truck there and go elsewhere for the dolly, or cancel my reservation. A BIG headache that didn't matter to location. Bad business!
Coral MIt is my favorite company. Very safe and reliable... Thanks to the staff
HAMID S | Expérience généraleUnit was old and had holes in the wall
Shaunda M | Online Move InI had my storage unit for 5yearz. I never had a problem
Sandra D | Expérience généraleThe staff was EXCEPTIONALLY helpful...answered all questions and explained the follow up thoroughly. Merci
Wanda B | Premières impressionsI would have been nice to have a light in the unit itself. I had to bring a Lantern.
Bernadette V | Expérience généraleYou had access to both of my accounts and were set up for autopay- you regularly "could not run" My card at the due date and charged me late fees, on something you didn't do. You. Essentially stole from me. Your location is corrupt.
virginia m | Expérience généraleThe staff at this facility is always friendly and helpful. I've used this facility twice now and have always had a good experience. I would definitely recommend!
Sarah M | Expérience généraleIts just entirely to hot and has alot of roaches but the staff is wonderful
Sasha B | Expérience généraleGreat staff. It's easy to give 5 stars when everything goes as planned, but the staff at U-Haul Moving & Storage Of Arlington do an exceptional job of providing great service even when unforeseen problems arise; when the unexpected happens, staff here turn it around quickly and with a smile!
Susan K | Premières impressionsExcellent service à la clientèle
grace d | Expérience généraleI wish I had chosen a different facility. It's not climate controlled, the building itself looks sketchy. No ceiling just insulation, & there was a huge spider in there waiting on me & bee attack me.
Meka G | Premières impressionsFacility was clean and well lit. Positive rental experience.
phyllis N | Expérience généraleGreat service. Very pleased with this facility and their staff.
Rosa D | Expérience généraleI was informed when renting during check in that I could add the U-Haul insurance by phone and via e-mail offer. I however was told at the location that they do not do insurance on units in the outside storage area and made me sign a waiver if I wished to use the space already reserved. I also was informed that my access was not 24 hours since the access gate was and has been broken waiting on a motherboard. So I was shocked to see a tow truck use the gate while I was off loading my trailer. When I mentioned it to the worker in the front he said it is intermittent. Both of these items should have been made clear prior to me reserving the space.
Gabriel M | Premières impressionsKoby is amazing and extremely helpful
Robyn R | Premières impressionsFare prices, clean and friendly . Would get a storage and a uhaul from them again
Tami S | Expérience généraleEnjoyed dealing with this location. Very organized and helpful.
ERIN W | Premières impressionsThe only reason I wouldn't recommend this location to a friend is because it needs to be updated the is no roof to the storage rooms in the facility you can see the insulation which rubs off onto products put inside if you have to use the full space of the room which I did.
TSHEA C | Expérience généraleThe person who assisted me was polite and very helpful. He showed me the units and answered all my questions.
monica b | Premières impressionsAll staff were friendly and accomodating...
William H | Premières impressionsUhaul Storage in Arlington off of division is the best
Laura M | Expérience généraleExcellent customer service and ability to assist the customer per their situation.
FELICIA H | Premières impressionsPoor Service
Chancey A | Expérience généraleRenting experience was great. I used the facilities until I finished moving then closed my account when the unit was no longer needed. Every part of the process was quick and trouble free.
Paul L | Expérience généraleThanks🤩
Tanisha E | Expérience généraleY'all call and send emails too much and the manager whoever he was thought I was out the store when he tried to talk smack but I wasn't
carleda h | Expérience généraleIt was clean and very friendly
JAMES H | Expérience généraleI got my storage unit for free which was great...an I turned it in on time an paid the insurance wit cash but they still took $12 off my card for some reason an I don't understand why...overall it was great
Natasha G | Premières impressionsAlways a great choice.
Otis D | Premières impressionsThe restroom was extremely nasty and trashy , the storage unit itself was super inconvenient with stairs instead of utility elevator if there’s gonna be multiple floors and there’s several lower priced storages around the area
ALEXANDER G | Premières impressionsI will come back again!!!!!
Brenda B | Expérience généraleIm so Happy I'm downstairs in a storage,I'm so happy ..
Precious H | Premières impressionsNice storage facilities
sharon p | Expérience généraleGreat group of people. Arron has done a great job of managing and training his people.
William M | Expérience généraleThe only issue I had was getting through to the actual office during their hours but the staff was very friendly, professional and efficient. They work diligently to always be helpful and get things done. I would definitely recommend this facility because of the staff
Penny L | Expérience généraleI wish you have more storages on the ground level
Erica T | Expérience généraleAaron L. Crooker is very rude to his customers and yells and turns red he was acting so rude and talking very unprofessional to me. I paid my rent in full and decided to move across country 2 days later went back and moved out and gave Aaron final notice before I moved out and he yelled at me in front of staff and was very red and rude is temper was not needed I moved everything in with no help and moved everything out with no help. I don't wanna deal this that guy no more so I won't be sending no more customers yall way.
Renee M | Expérience généraleThank you guys for everything
demontrae b | Premières impressionsThere's Aaron & maybe 3 other workers who has been at this location since the day I began business there & are always very friendly & experienced…especially the lady. From the look of things, they ALL love their job
Joyce C | Expérience généraleEs un lugar muy seguro, muy complacida con sus servicios. Gracias
Gladis L | Expérience généraleThe storage building was warm & bathrooms were a hot, water was warm. For movers we need cooler place to over heat & cool water to prevent over heat. This only issue I found not well
Melissa H | Expérience généraleThe process for Uhaul was very quick and easy and Customer Service on Sunday and Monday were very hospitable and helpful. The ttuck was driveable, clean, and a nice odor. The entire Customer Servuce process was Grand. I'd definitely refer my friends and others.
Sharon S | Premières impressionsThe staff were extra friendly, though they did make in error they fixed it straight away, they went the extra mile.
Maritza D | Premières impressionsOnly con to this facility is no elevator for second floor and no ventilation in building. The staff at this facility is amazing and very helpful. They make sure the customer is happy and satisfied before leaving.
Penny L | Premières impressionsMs anise is awesome
Waquita J | Expérience généraleThe manager is beyond rude and tried to threaten me.
Bonnie N | Expérience généraleSecure, friendly staff, very responsive when information was requested.
robert h | Expérience généraleStaff was extremely nice.
Valerie M | Premières impressionsReally need to fix the remote control access because the remote control works when it wants to
Mark H | Expérience généraleSweetest, fun, most helpful staff!!!
Alexandra S | Expérience généraleI have used U-Haul for many years, and the Customer service has always been outstanding. However, on my last visit to this location, I was very impressed with the help that Mr Aaron provided by going the extra mile and accommodating my specific needs. He took the time to find the right storage room and rate that's workable for me, and showed me how to secure it and access it properly. It was fast and truly hassle free customer service. Thank you Mr Aaron!
Adam N | Expérience généraleGreat staff, very conveniently located, fair price.
Charles A | Expérience généraleWe scheduled 2 movers, rented at truck, all out of town. All went smoothly. Our belongings all special care of Would highly recommend both movers. The whole process went smoothly I'd give it a 10
Tammy S | Premières impressionsStaff was friendly and helpful
Derrell P | Premières impressionsI love this place you all are the best thanks again
Micheal M | Premières impressionsMy card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.
Marquita A | Premières impressionsPacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you
Daphane D | Premières impressionsBien
Victor C | Expérience généraleGreat place, kind employees. Thank you for all of your help!
Ricky K | Expérience généraleAll the staff was wonderful and very friendly. Great communication and very helpful.
LaTaira M | Premières impressionsThe unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven't been approved and to just move my things out after I already told him I didn't want to . I think it's because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,
Ty S | Online Move InWhat a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!
lisa e | Expérience généraleThe actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed
Staci C | Premières impressionsEmployees at this location are very attentive. ALL OF THEM ARE GREAT
Ahlmario C | Expérience généraleWorked great, easy access, very convenient
krista H | Expérience généraleAppreciate the employees that h we lord with check in
Anthony B | Premières impressionsWhat a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!
lisa e | Premières impressionsI had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10 000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...
Andrew T | Expérience généraleAnesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.
Vivian M | Expérience généraleEasy and convenient
DONALD A | Expérience généraleNice place
Mark C | Premières impressionsThey were soooo nice and helpful
Tiffany C | Premières impressionsThis location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.
John J | Premières impressionsVery nice staff and I appreciate you making me feel like I'm apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everything
Barbara F | Expérience généraleThank you for your services and great courtesy!!
Tashame A | Expérience généraleOverall great experience with employees, willing to always help and answer questions when needed.
PRISCILLA M | Expérience généralemerci
Daniel N | Expérience généraleMy quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!
Lisa N | Expérience généraleThe facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.
Kathleen M | Expérience généraleI wish the inside of the storage had a light
Courtney B | Expérience généraleThe staff were always very helpful and professional.
sherri m | Expérience généraleThe office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!
Dannella D | Expérience généraleI truly appreciate the services and will use it again!
Tashame A | Premières impressionsThe ABSOLUTE BEST customer service ♥️♥️ Wouldn't go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!
Raschelle R | Premières impressionsAaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.
Tracy J | Expérience généraleWe arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. Merci encore!
Regi A | Expérience généraleStuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.
kiara c | Expérience généraleCustomer service at this location were amazing
ALEXIS C | Premières impressionsVery friendly and helpful staff. Place was clean. No issues at all.
Jennie C | Expérience généraleThe staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!
Lori T | Premières impressionsMany issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.
Regi A | Premières impressions100 % fine
JOE F | Premières impressionsOnline setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.
Gloria H | Online Move InThank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. Merci.
Melissa Q | Expérience généraleThe lady that took care of finalizing my reservation at your facility was one of the best I've ever had. She was excellent. Aaron Walker
Aaron W | Premières impressionsThere was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.
Albert C | Expérience généraleOnly thing need more staff at counter…. Also more equipment to move things out and in …
latoya s | Expérience généraleMerci
Neal B | Expérience généraleMy Move out experience bad . due to One person who does not know their job
Jonathan S | Expérience généraleClean place especially storage area.
RYAN M | Expérience généraleWas looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.
Michael H | Premières impressionsMy vehicle was safe. Will use again.
Nekesha A | Expérience généraleI used this facility to store some household goods while selling my house, to move those items to storage and to rent trucks one way for a long distance move. All of the staff were very friendly, patient with my numerous questions and schedule changes. Thanks to all of the staff for helping me in this stressful time.
Leonardo C | Expérience généraleMy truck rental in Illinois was not the greatest. However, when I got to Arlington the level of service was outstanding!! Right down to offering us water while we unloaded the truck!!
Daron M | Premières impressionsNice facility, friendly/knowledgable staff and excellent equipment. 100 % satisfied with my experience - A+ all the way.
gary s | Premières impressionscustomer service lied about what unit was available, did not received climate control. The unit she gave was 30 miles where I lived, because she said they was the only ones that had climate control unit the size I needed. that was not true. We passed up many other company that had climate units. I am very upset and will not suggest U-haul to anyone.
Domus G | Premières impressionsDirty, super unfriendly staff, the bathroom door was always locked when I went to my unit, horrible parking, very expensive for a small unit that doesn't even have lights inside. Super friendly manager though, his employees should take lessons in customer service from him. It's okay to smile and make small tak when people are about to unload their entire life into your facility.
Kimberly L | Expérience généraleSe ve muy bien todo el lugar
Gladis L | Premières impressionsI think y’all could stay on top more if someone pays a unit was locked out u should automatically go remove the lock after acceptance of payment
angela h | Expérience généraleI can't say enough about this location. Everyone there was fantastic... The young woman who works the front, the Manager and all employees that I encountered were over the top helpful and welcoming. I've had a unit there for 4 years, I've rented a few trucks there and this staff is THE BEST! With out a doubt, I will continue to use Uhaul.
preston m | Expérience généraleI moved out March 30th yall input the wrong date also I let yall know way ahead of time
quishonda b | Expérience généraleWhen I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.
Donna S | Expérience généraleThe staff who helped me the black female was awesome and so professional.
Lydia J | Premières impressionsalways helpful.
DEBORAH K | Expérience généraleNo hassle or fuss. They accomdated to any changes I had and made. I would use this facility again
GRISEL D | Expérience généraleAaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.
Tim B | Premières impressionsEverything was clean and secure with easy access. Staff was very helpful with questions.
Jeff R | Expérience généraleWonderful customer service! Clean. Organized. Friendly and very helpful staff!
Daniel / | Online Move Inmerci
Daniel N | Premières impressionsThat place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.
Alexis P | Expérience généraleThe 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn't access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.
Brittany B | Expérience généraleHad RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was "that's too bad." No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.
Adrian M | Expérience généraleAaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.
Bobadilla L | Premières impressionsAaron was friendly and helpful and very easy to work with and facility was exceptionally clean!
Gina F | Expérience généraleDO NOT LEAVE YOUR ITEM HERE
ROSHANDA A | Expérience généraleNot too fond of the prices.
Latosha C | Expérience généraleOverall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.
Guadalupe G | Expérience généralestorage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.
Salvador P | Expérience généraleFast and convenient
Franclean T | Premières impressionsMy only complaint is the location doesn’t have an elevator or anything to help with moving up steps.
Latosha C | Premières impressionsI feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.
Heriberto B | Premières impressionsPlease call me 580-647-3888
Valerie M | Premières impressionsArron was very helpful and professional.
Shawn K | Expérience généraleThis store manager was rude and unprofessional. He was rude and insensitive concerning our storage.
Ariel H | Expérience généraleSales person was friendly and helpful
Stephen M | Premières impressionsThe lady at the counter was condescending.
Margrita O | Expérience généralea
James W | Expérience généraleFriendly and helpful staff. Great service!!!
Jose B | Premières impressionsAmazing staff
latoya t | Expérience généraleAaron was great. He was very professional & courteous. He made my move in easy.
Shawn K | Premières impressionsGreat service
Michael C | Expérience généraleGreat facility and staff!
Craig W | Expérience généralewe intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!
candy k | Expérience généraleNo comment
nancy h | Expérience généraleEasy to do business with!
billy w | Expérience généraleI could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.
brenda s | Expérience généraleGood job
Michael W | Expérience généraleThis facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.
LINDA M | Expérience généraleGood customer service
Michelle A | Premières impressionsGreat service by the staff
sherri m | Premières impressionsA
Angel P | Expérience généraleUnorganized, rude customer service, and horribly managed
danzel o | Expérience généraleThe manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
shirley w | Expérience généraleI enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn't business at all , hope y'all understand what I mean . Enjoy with your business !
walter s | Expérience généraleIt was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
GREGORY P | Expérience généraleVery friendly and helpful. The best service I ever had.
Ninette F | Premières impressionsThe young lady had a ugly attitude
jacqueline m | Premières impressionsExcellent service à la clientèle
Shiela T | Premières impressionsEverything good
crystal p | Expérience généraleI found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
LIAM F | Expérience généraleRented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
Pete H | Expérience généraleThey were very helpful. The people are very professional.
Leah R | Premières impressionsEveryone was very friendly and helpful. Building was always clean and well maintained.
Lesa B | Expérience généraleI have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
NANCY P | Expérience généraleEverybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
Ann F | Premières impressionsGOOD JOB
Nedra B | Premières impressionsNever had a complaint. Happy from start to end of stay.
LEON W | Expérience généraleVery professional ,knowledgeable about company information
LAFAYETTE D | Premières impressionsAwesome place
Shannon L | Premières impressionsThe manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
CRYSTAL T | Premières impressionsGood service and friendly.
mohammad k | Premières impressionsI had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
al B | Expérience généraleManager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
Randy H | Expérience généraleThe ladies there were helpfyl and knowledgeable
zina l | Premières impressionsBien
elliott g | Premières impressionsThe employees were very helpful and polite! Great customer care.
maritza f | Expérience généraleLong story
Teresa W | Expérience généraleReceptionist here is professional and helpful
Luan N | Premières impressionsStaff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
maria s | Expérience généralealways find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail
phil w | Expérience généraleP
al B | Premières impressionsGreat experience. Good customer service.
jacquelyn g | Expérience généraleWas disappointed that some entrances to the facility were removed
paul a | Expérience généraleGreat customer service!
STELLA R | Expérience généraleThe unit we reserved on Monday wasn't available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
Nathan B | Réservationthe team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
Joseph T | RéservationJeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
carey m | Expérience généraleThe staff was very professional and courteous. I would recommended their service to friends.
carolyn t | Expérience généraleLooking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Rich S | Expérience généraleYour facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
Jack G | Expérience généraleThey were always very busty. Couldn't get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Steven S | Expérience généraleGreat place for your moving and storage needs in the Arlington, TX area!
Donald S | Expérience généraleThanks for a friendly service.
Laureano A | Expérience généraleI was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
kathryn M | Expérience généraleThe manager Jeri Butler was very professional and courteous.
Scott B | Expérience généraleWe weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
Rich S | RéservationNo area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
BILLY C | Expérience généraleVery helpful!
Barbra P | Expérience généraleKnowing storage was inside was even more comfortable & convenient.
Benjamin R | Expérience généraleJerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
jim c | Expérience généraleThe manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.
GUY W | Expérience générale