Put wrong information in
SHANDALE H.Customer Reviews for U-Haul Moving & Storage of Central Harrisburg
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I think Ashley was amazing. He should actually be the manager of the place. There was a lady there I believe with colored hair may be red or pink. She was the manager she wasn't as friendly as Ashley. She had pretty much a chip on her shoulder and didn't, walk around like a manager. I think Ashley did that. He explained everything so thoroughly. He was amazing and you should recognize his work. I think the manager could probably take some pointers off of him. She seemed very miserable. Just my observation never said hi to people how can I help you? I don't know I might have a different impression of what a manager should do but I do manage an entire clinic so I think I know something , but thank you to Ashley for making my experience Very nice there's something I saw Ashley do, I thought was very sweet while helping me there was another young little guy fairly knew I'm guessing deal with a not so nice customer the customer snatch some keys out of his hand, but Ashley took the time to comfort his employee or should I say peer and let him know it's going to be OK some people will treat you like that. You just got a move forward. Again, something a manager should do. Oh, she did leave a very crowded line walk very slowly around the store do some thing, then come back and decided to sit behind the counter and help the line was very annoying. Ashley came in the door solve the line was long and immediately went behind the registered and started helping people anyway, thank you, Ashley you made my experience very pleasant.
FRANCES W.Be nice for costumer
Hari A.I booked my rental in advance online , when I arrived it was not at the location , then I waited around for another truck and they could not find the key. Finally after 45 minutes of waiting I was given a truck that was still dirty from the renter before then it was on E and the back of the truck had a ripped bag with no equipment. I did not ask to rent equipment but at least the truck could have been cleaned out. This was my second time at this U-Haul and will most certainly be my last . I would not recommend 29th st Harrisburg PA U-Haul at all especially if you're on a time crunch.
Amber R.It was an amazing facility! Very neat, clean and organized with excellent Staff
Timothy M.My only complaint is that the truck was not clean.
Luis V.Great and wonderful offer
taviss B.Everything was awesome best experience I had.
Ernest F. | Premières impressionsMy experience with the U-Haul company was extremely astonishing. The staff there were very knowledgeable, professional, and extremely supportive. I highly recommend anyone who is in need of storage units, to go see all the staff on 29th street. I will guarantee moneys worth and your belongings well taken care off.
CARMEN M. | Expérience générale10 out of 10. Customer service rocks.
RENEE M.I highly recommend anyone who is in need off a moving truck, and a strong unit.
carmen M.Service was awesome Location was awesome Thank you
SHEILA R.Rien
Burchell S.I travel often because of the military, so I often need UHaul for storage and rental trucks. I have dealt with many locations in multiple states, but this by far was the best. The staff here was incredibly! They were friendly, helpful and accommodating. Finding a good employee is hard to find these days, let alone an entire staff. I highly recommend this location!
Jennifer T. | Premières impressionsRequire at least a quarter tank of gas to be in the truck when returning. Leaving 3/18 of a thank is just stupid when city driving you only get 2 mpg.
Priscila B.You were so quick with what you said, I had to ask a second time about your turn-in activities. Thanks for your help.
robert K.Sell safety vests in the waiting area.
jeffery N.No complaints at all. Everything went well and the staff was great.
derick e. | Expérience généraleMake sure gas gauges are fully functional.
Alfred B.I not sure if I was supposed to have a loading ramp with the truck. I wasn't sure if there was an extra fee.
Parris D.Rien
KAREN B.The staff is great. They make sure everything you need and ask for is covered
Ashley L.Nothing everything great
TARAJAE D.The light skin woman in there when I went yesterday 2/20 (don't know her name) but she was very polite and great customer service.
Alisha W.I paid for a dolly and there wasn't one in the truck .
Gjuan M.Staff was always rude and had attitude up to the manager. Always acted like you are bothering them. No seating for handicap folks like me when there is a long wait.
AMY F. | Expérience généraleThere is many things to be serious about management
Bhuwan U.The staff was very professional. They knew their jobs and also were very helpful to make this rental as seamless as possible.
Lasheba C.I'm not sure at the moment how to answer this but commit to adding a response at a later date if I should have one, if I can or may, or am able to do so. Merci.
Andrea B.Ok
DHAVALKUMAR P.Always a great experience and 29th St Uhaul!
WESLEY B.I will say this for you You're establishment is better than the ones in New York cuz the ones in New York City they suck I made a reservations online one time and got up there and couldn't have s*** have to bring it with me from Pennsylvania it was a drag but I prefer the service of Pennsylvania than New York any day
Mark B.Picking up the U-haul i was told where it was and to leave it as close to empty when returning it. The dash said 33 miles til empty when I got in. When returning it I pulled into the spot where it said and to wait for a representative... waited 5 minutes no one came out so I went into the store. Both associates were busy, which is fine. Thru the move and the load and unload I lost the invoice for the rental. The gentleman said if the gas was in the range it was ok. When I got out of the truck it was showing 35 miles left to empty so I did as the 1st gentleman said where I picked it up. I got charged the extra $30 for not having it full enough. Yet in the guidelines the gentleman said. As full as when you recieved. No one went over the truck with me showing me any or all of the features. With me being on a timeline I just left there angry knowing I had to find a gas station to fill up before this move. Frustrating because when you rent a car it comes full and you have to leave it full. Trying to find where to leave it empty and not seeing any gages on the dash telling me where the fuel gage was other then the one that is showing on the dash. The arm meter reader was looking like it was in the right same place.This whole experience was not the best experience for me. I hope I never ever move again and need a rental truck. I appreciate the truck and being able to use it from Pittsburgh to Harrisburg PA. But with my stress and anxiety levels already high using a 20' truck and driving it myself. Was very nerve racking in my brain being a 60 yr old lady moving all alone. Thanks for the use of the truck
Nancy F.You can give me a call for the entire story about this rental weekend. Looking forward to filling you in.
Lisa O.I have been a long time U-Haul customer and I have never had such a terrible experience as this! I am seriously considering using another company for all my future towing/hauling needs. I had reservations to pick truck/trailer combo up at 3pm, I completed the "online check-in" prior to arrival and showed up at 2:45. There was only one (1) person in line ahead of me but I still had to wait over half an hour to be helped. The truck/trailer combo WAS NOT READY, the truck interior was nice and clean but the exterior of the truck was rather dirty. I had to back the truck up to the trailer and it took your associate THREE (3) tries to get the trailer on the receiver correctly. The ratchets on the trailer did not work well as they were badly corroded and it was clear that they had not been lubricated. One (1) of the tire straps on the trailer had a frayed end and was very difficult to thread through the ratchet. The next day I arrived to return the truck/trailer around 1pm, there were three (3) vehicles ahead of me in the "return equipment lane" and your associate told me that I would have to back the trailer into it's parking spot and UNHOOK IT MYSELF! I then waited almost another half an hour before an associate told me I would be emailed my final receipt. In all my years (I'm 50) of renting equipment from U-Haul I have never experienced such poor service and I most certainly NEVER had to hook/unhook my trailer.
Patrick V.Everything was great as always from this location, Thanks again and we will be back for our future needs
Ronald G.Other than the cracked windshield it was nice
Peter C.The floor inside the back of the truck was dirty. So we had to put a covering down before we could haul our beds.
Neil H.Very good customer service and clean well kept vehicles.
MARTIN R.The mileage was incorrect, and when I took a picture to upload to the site, it didn't upload, so I had to pay more than I should have.
sandra L.Windshield was ice and snow covered. No scraper available in truck.
Dean R.Excelente
GLORIA P.Thanks to the lady and the gentleman that checked me in and their customer service. They did a great job awesome. I will be back again if I need another U-haul truck.
ERICA W.If you reserve equipment weeks in advance and they won't have it available, someone should call you and tell you that before you get to the counter. Had I known they didn't have what I reserved, I would have went to another location.
Kevin K.Worst experience ever. I booked it with dolly and 5 large boxes, when I arrived to pick up, they started all over and charged me again plus wasted my 20 minutes. The cabin had some short of smell and too many miles on the truck. Almost 170k. I returned the truck same day night within 12 hours and they charged me for two full days rent, dolly fees, insurance and plus charged me extra 40 miles @ 0.99.(starred at 169 445 amd ended 169,519) Overall they charge me extra $100.
Dharmesh P.Customer service was kind of unprofessional. As I was the only one standing in line the available representative got up and said he had to do something and made me wait for the next cashier. As I was waiting for this cashier, they were talking with someone for 20 minutes and waiting for their family member to arrive 10 minutes later before helping anyone else. Unprofessional!
shannon B. | Expérience généraleVery pleased with this company . Even the rest room is clean .
Annette S.I asked for help to return the vehicle and was told to park where there was no parking. When I tried to explain that there were 7 other vehicles in the way and that I wasn't sure that I could get the truck into the area, I was ignored. I tried to speak to someone who I thought may be a manager, only to be looked at and the “waived†away. I will not use this location again. This was the worst customer service experience I've ever had
Sherease R.Employee stated the vehicle I was hauling on their trailer would fit… found out it did not fit 15 minutes later and manager refused to issue refund for rental … highly disappointed with the customer service with this location.. do not rent from them unless you have checked all requirements before leaving lot. Absolutely unacceptable business practices from the management at this location. Go else where
Alec D.I conduct all my business moving needs through this uhaul location on 29th St. Harrisburg, PA. They are all family far is I'm concerned. Go uhaul!!
Wesley B.Everyone at this location was super helpful as well & very welcoming. First time storage renter & the staff made sure I had everything I needed. Super thankful for them.
Jose C.Good attendance
maximino A.My experience with Lraine and Tom was excellent. Lraine and Tom were very helpful and kind. They both went above and beyond to help me with situation on January 1, 2024. I was dealing with a family crisis and I was very grateful for their direction and kindness. Thank you!!
Duncan A.Not much, the people were nice courteous they had smiles and were quick and sufficient,only thing that could top that is if they gave out lollipops..I like lollipops 🤗thx u for your service
jo a L.Service was good on this end of the trip, people helpful and lot easy to navigate.
Heather B.Ripped of. $188 for 3 hours.
abdul O.I was happy with my service in new York when I pick up my trailer.She was very friendly and helpful.I felt so much love and welcome with the manager that helped me check into my storage space in Harrisburg pa ,she was so sweet and polite.,
JERRY L. | Premières impressionsThank you so much your staff was on point and service was excellent
JOSEPHINE J. | Expérience généraleOne of your reps was kinda rude for no reason 🤨
Jarome M. | Expérience généraleThe staff was rude most of the time. Hours could be later to access your own stuff, especially for people that work later in the day. Prices kept increasing from when I first got the storage. Would not recommend to anyone else.
daniel lee c. | Expérience généraleThe guy that was there during Thanksgiving Eve hours was beyond helpful and very courteous from one southern to another I was happy to business with him
NAKENIA M. | Premières impressionsFor the size of the storage unit I had. The price was just ridiculous. That didn't make no sense and the storage units are not high enough. They have low ceilings. You can barely get anything in here and for the price. It was just unbelievable. I'm sorry, but I would not recommend using your storage unit for anything now to rent. A truck that's totally different. But I would not recommend anyone to get a storage unit from there. And that's their desperate
Eugene T. | Expérience généralethe only thing that bothers me is the late fees cost were outrageous, and as a customer of over 5 years i felt i should have been given leniecy in some of the charges, i paid over $10 000 for that storage unit over the five years that i rented it.
Elfreda S. | Expérience généraleMerci
DEBORAH T. | Expérience généraleI'm sorry. I trust Uhaul with my belongings. Your employee's, not all of them, but the skinny black guy is very ignorant. He truly NEEDS to go to "ETIQUETTE SCHOOL". He has NO compassion for his position. He really needs GROOMING.
Mercede P. | Expérience généraleOther units in the building have roaches
TAQUEY H. | Expérience généraleThe prices are ridiculous. And the staff was unbelievable. And I mean, that in a bad way.
Eugene T. | Premières impressionsCustomer service was professional! I got there very late and the associate still allowed me to rent the storage. He was patient and very helpful
shannon B. | Premières impressionsGreat experience
IONE S. | Expérience généraleThank you. I am completed with the service Lennie Lewis
Lennie L. | Expérience généraleThey took care of everything. It was a very pleasant experience.Miss Shanell(sp) was amazing.
Deborah k. B. | Premières impressionsY'all screwed me over and I'm seeking legal advice. I had that unit for over 4 years!!! And I spent the entire summer trying to make payments and inquire about moving out before auction. I was derailed. Hung up on. Lied to for a month. I was told my u it was for going up for sale when it wasn't!!! Only to get a call months later confirming it was NOW up for auction. When the fees were beyond me being able to make a payment. I truly hate what y'all did.
Georgette C. | Expérience généraleGood morning, The U-Haul facility located on 29th Street in Harrisburg, PA overall experience was horrible. Customer service doesn't make notations about the concerns the customers call in about in the computer system. Billing department mailed my storage bills to the wrong address after making numerous updates to the correct address every month. Management had to make corrections to my account billing information every month after showing previous bill payment receipts that I made. I wouldn't recommend this storage facility for anything. Make this place YOUR LAST OPTION to do business with. This facility really needs to get it together. Please and thank you !!!
juan R. | Expérience généraleKeep up the great job.
Robert E. | Premières impressionsI filed an insurance claim and never received payment, there was noise droppings in my belongings. Somehow my stuff is covered in sand. All of this for almost $200 a month and you raising the price constantly.
Nakiyah G. | Expérience généraleStorage facilities with multiple floors should have a freight elevator for transport of household items.
Nicole M. | Online Move InThe staff is wonderful and very very helpful and accommodating!
michael h. | Expérience généraleI had to call many times about taking my money and I had a free month then I had to call a supervisor I just moved my stuff out When I went up to get a truck the lady got in my conversation with me and my husband and I said I’m not talking to you and she got smart I see said some words she refused to wait on me I WILL NEVER USE U HAUL AGAIN
Loretta T. | Expérience généraleCustomer service was very poor.
fearon w. | Premières impressionsDrove 200 miles from nyc had a reservation for storage upon arrival at around 6:30 pm (closes7pm)no one was at the desk after waiting 15 minutes guy showed up told him I have a reservation for the storage he said I should have gotten here little early OKAY so I requested him had a such a long trip half heartedly he gave me the access to the storage (never rented the storage prior to this ) while I was standing there asked him specifically about the size of the storage if my 20ft truck fully loaded would be able to fit he said I should be more than good LOL 10x8x6 after looking at it I wanted to just cry/laugh came to the front ask him if he has anything bigger or drive up options told me it’s too late can’t help you now time is about 6:50 10 minutes to close called the mechanicsburg location fine young lady helped me get a drive up storage with mobile access bottom line is very disappointed I personally have done customer service all my life professional NYCT bus operator was definitely not expecting that on my part picking size was a boneheaded move but hey that’s what uhaul is for to help right.
Hassan A. | Expérience généraleThe price constantly increased
Erica D. | Expérience généraleI could not find my unit and no one was there to assist. I had to rent the uhaul another day. This cost me more money.
Fonda R. | Expérience généraleJarule the manager was excellent patient and very helpful and very polite
Overseer-Celestine R. | Premières impressionsCouldn't find it and put me in a horrible inconvenience
Fonda R. | Online Move InOnline process mediocre, people on phone help was ok. Guy at counter lazy. Refund process unacceptable
Kayla P. | Expérience généraleThe storage rental was perfect.Couldn’t get any better accommodation.
Ermer N. | Expérience généraleThe only problem was the staff were busy joking around and not paying attention to the task at hand. I could not find my unit. The only thing I was given was a map. I feel the attendant should have walked me to my unit. It's called customer service. And when I went back in to ask for help. No one was there in the office .
Martha W. | Premières impressionsThe assistant manger and associate G was amazing helped me to the fullest potential also very nice and understanding
Kamiyah M. | Premières impressionsKind and courteous
Gary C. | Premières impressionsI would recommend friends and family to use U- haul storage facilities My belongings,furniture and other items where held there for about four years They were in the same condition when I moved them out of storage Thanks U- haul🙂
Sheona T. | Expérience généraleSusan and Areil are a asset to U-Haul
Maurice E. | Expérience généraleThe young lady who assisted me was very helpful excellent customer service
ANDREA D. | Premières impressionsLe service à la clientèle était génial. The staff was friendly and made the process easy.
RHONDA G. | Premières impressionsThe store manager was extremely kind and friendly! She Answered every question I had with detail && she was just so patient to my situation and I left beyond satisfied and happy I chose this store in particular. I will definitely be recommending this particular store for future references! Thank you so much UHAUL
Wanasha D. | Premières impressionsI came to the store to let you know I was done with the storage but there was nobody in the store and it was a long line so just so you know I’m done thank you
bonnie r. | Expérience généraleI wish I was more familiar with the key card for the alarm is annoying.
karteya w. | Expérience généraleY'all doing really good job
COREY A. | Premières impressionsThe prices could be more reasonable
alexia l. | Expérience généraleManagement and staff very rude and disrespectful charge my card multiple times and refused to refund. Staff was cleaning personal vehicle on company time staff and manager cussing at one another manager very argumentative with customers
Ziohne C. | Online Move InThank for your outstanding. Service Annette Brooks
jamal e B. | Premières impressionsI just didn't have a movie dolly but over all it was pretty good. Thanks for the service.
randall d. | Premières impressionsMy items smelled awful and the unit and my items were covered with mice and rat droppings.. I had to throw more than half if my items away!
Marcus C. | Expérience généraleLow your rates!!
Howard L. | Expérience généraleI've experienced more than enough traumatic events dealing with U-haul. As a veteran classified with a disability, I wasn't given any accommodations as per the ADA and Veterans Law. The customer service was less than adequate and unfriendly. I would not recommend.
tarrille j. | Expérience généraleThank you, you were great. Only left because we moved out of the area.
Brenda M. | Expérience généraleFriendly and professional
eileen b. | Premières impressionsI had used the unit from May 2017 until December 13, 2022. Until this year everything was as good as expected. However over the past year there was dirt and dust accumulating on our storage items and then I discovered in November, 2022 that mice had been in the unit as there was chewed styrofoam all over the front inside, mice droppings and 1 dead mouse. Not a good situation. Fortunately I had already planned on emptying the unit in December, which was completed 12/13/22.
John H. | Expérience généraleI was promised a free storage to find out that the space they had for me on the Sind floor which was totally non conducive for my move. Then offered another unit larger than what was scheduled and charged $10Dollars more. Then when we got to that unit the previous owner still had his lock on the unit. So it was not available. Then I was offered a small 5X8 for 10 ft truck which meant I could get very little in it. Out of total frustration I left and found another Stoage 25 miles away.
Jimmy W. | Premières impressionsMe gusta que las instalaciones está limpio y la persona que me atendió habla español y amable
Wendi P. | Premières impressionsExcelente servicio.
willkins s. | Premières impressionsThere was no key in the lock box for the U-Haul cargo van I rented. Then when I finally got a truck and got back to use my storage there was a lock on it. It was after hours and a general manager couldn't be reached. So I spoke with customer service and ended up having to pay to keep the U-Haul with my things inside until the next day!
Fana E. | Online Move InIt was smooth.
David M. | Expérience généraleThey great will definitely use again
Alvin P. | Expérience généraleHesitant at first, judging by the area y have to say that I was impressed with the cleanliness of the facility, and the easy access to the storage room. The store manager(Latina woman)went above and beyond my expectations with with her customer service skills.
Hector O. | Expérience généraleUpon moving my stuff into the unit I asked if there were any bugs, rodents etc. The team ensured me that there was pest control. When moving my things out, there were roaches throughout the facility. I had to throw away a lot of my belongings. When I brought this to their attention, they said there was "nothing they could do".
Yadara L. | Expérience généraleBoxes had rodent droppings on them and smelled like rodent urine. The stench filled my house.
Don T. | Expérience généraleI had this storage for 10 1/2 year's no problem. Then used my license to help Shylyn Smith get a U Haul truck and because she didn't bring it back and changed her bank account# I got a 3 000 dollar bill. Not fair!
rose m. | Expérience généraleMuy limpio todo y buen servicio
Luz R. | Premières impressionsVery friendly staff and as cl3an as a whistle. Will use them again when the time comes.
Dale M. | Expérience généraleFriendly customer service
mary h. | Expérience généraleThe store manager went the extra mile.
Hector O. | Premières impressionsGet rid of the alarms that scare the crap out of you everytime you open your unit .
FREEMAN G. | Expérience généraleShanell was an outstanding worker! She listened to my husband's and my request to rent out a storage unit at the S. 29th Street Harrisburg, PA location. She was informative and treated us with respect. When we realized we wanted a unit with a taller headroom, she kindly escorted us to a unit that best fit our needs. The entire transaction was seamless and professional. We appreciate her kindness and thorough follow-through. She deserves a hefty bonus and plenty of vacation time for her efforts.
MARION T. | Premières impressionsI was down sick for about a month with surgery and could not work. Manager would not work with me with getting caught up on the 200 dollars fee they charged me within that month. This place does not take partial payments either to help you get caught up either. Will not rent here again!! They stole my stuff out from under me.
Tina K. | Expérience généraleNice dealing with the owner and his relationship with his employees. The location is jars to find but when you get there and see how clean and friendly the place is, you do business with them.
Dale M. | Premières impressionsWe appreciate the young lady Shanell Brown she helped us very much and she's also excellent manager I love the way she talked and how she established everything for us you have a very good manager there thank you very much the George family
Michael G. | Premières impressionsSi recomendaria y volveria a rental de Nuevo. Muchas grasias un buen servicio.
Aida R. | Expérience généraleAll are questions we're answered. We felt relieved that we can have a clean and close storage company.
michael b. | Premières impressionsI must say that all of the current staff are very unprofessional ex convicts, drug users and violent offenders, with no experience in the workforce, I understand stand giving someone a second chance but a place of business is not for one of this kind, I've been a loyal customer for over 4yr and was threatened by and employee which got into my personal space and I took action for my safety , because of this incident I was evicted with short notice after paying my storage account of a sum of 180 dollars . I talked to the manager of the facility and he was very unprofessional and disrespectful towards me briefly on the phone with him. In closing I will not ever recommend anyone use to until there mess up!!!
TYRONE G. | Expérience généraleBeatrice was extremely helpful and took the time to show me the locker I was considering and where it was located. As we walked through the facility, I was amazed at how clean and fresh it smelled, and saw someone mopping the floor. After I decided on the locker, Beatrice took me back through again, showed me where to park, how to use the alarm system and then how to use the lock I purchased. She answered all my questions and I was completely satisfied with my experience. I haven't moved anything in yet and hope this process also goes as smoothly.
DIANA D. | Premières impressionsMy family and I appreciate the service provided at U-Haul at the 29th street location.
Marion T. | Expérience généraleGreat facilities. Locks are a little difficult to get on and off
ERIN M. | Premières impressionsHomeless and jobless but it was a nice place for all my extra storage
Selena M. | Expérience généraleMost staff were great. Upper management were not understanding especially during the height of Covid. When some people were hospitalized and couldn't make on time payments. They did not allow any payment arrangements!!! Thought this was horrible!
terri T. | Premières impressionsThe lady that waited on me at the desk was very professional she know how to talk and know how to run business thank you guys are in
james A. | Expérience généraleThe agent told me the first month is free and then he changed my card it's unbelievable!
Djibril I. | Premières impressionsLily did a great job training and giving me all the knowledge I needed to be informed of before I made a purchase. That I'm getting what I really want.
Kaylin S. | Premières impressionsClean environment and friendly staff
Kelvin C. | Expérience généraleAppreciated the friendliness & helpfulness of the staff.
Mark G. | Expérience généraleHa sido excelente definitivamente estoy feliz con ustedes.
Ines P. | Expérience généraleWe'll be back! An excellent seasonal solution for our business.
Robert O. | Expérience généraleEmployee gave me the wrong access card so I was locked out but customer service did help me with the help with the a customer who gave me access so I can finish loading my storage but it all came out good.
Armando G. | Premières impressionsI may use Uhaul storage again in the future.
EDWARD H. | Expérience généraleMouse destroyed majority of my property
Shaunteeyia T. | Expérience généraleI really appreciated the way I was treated and the help I received
JOSEPH M. | Premières impressionsvery easy
Allyiah S. | Expérience généraleGreat Service!
BARRY L. | Premières impressionsEven though I had this all set up with a rep on the phone days prior to my arrival, and I had received a call a few hours prior to my arrival, when I got to the Harrisburg Uhaul facility, they had no information or idea I was arriving that day. Very long check in time while my family had to wait in the car. This is very frustrating that a large company like Uhaul does not have a better computer system that communicates with its branch offices. When the manager at the Harrisburg office entered my phone number, your system should have pulled up all my past and present reservations! Very poor on Uhaul corp!! If I am able to get emails from Uhaul with my reservation information then so should your branch managers or the location's general data look up by phone number. More than one branch office has told me the Uhaul computer system is not user friendly for them. When calling in to Uhaul to make reservations, there is never a problem. There seems to be a communication break down in your system that really needs addressed.
EDWARD H. | Premières impressionsThank you Shane for trying.
Tiffanie E. | Expérience généraleCustomer service was the worst I have ever had
Earline W. | Premières impressionsReasonably priced and very helpful staff.
dawn r. | Expérience généraleMy only issue was storage unit availability.
Gevita D. | Expérience généraleThe U-Haul facility was always clean and tidy, floors were swept mop waxed bathrooms clean every time I went over the last two years I want to commend the lady who takes care of that I'm not sure if her name but she always had a smile on her face and was always working hard I would recommend this place good job
Mark O. | Expérience généraleAttendant very disrespectful to wife.Not helpful.Needs fired!!!
Kimely W. | Premières impressionsI appreciate UHAUL for all the support that I was given during my hard times. I commend you deeply. Stay safe!
Rae T. | Expérience généraleHad a reservation the day before my storage. Then the day of the storage it disappears.
Nicolas C. | Premières impressionsRude
Nakiyah G. | Premières impressionsAll employees that I had the pleasure to deal with were very helpful. From the manager Shane, Asst Manager Roberto and employee Sammy. Very good experience
Lena Z. | Premières impressionsCuando se presenta problema nadie te quiere ayudar gracias
ANA N. | Premières impressionsMerci!
Terell J. | Premières impressionsI had so many problems during my journey, however the response was great 👍. no worries.
Cory R. | Premières impressionsI used multiple services and nothing went the way it should, I know you’ll probably dismiss this but when I went to do a mobile pick up of a truck that I needed at 7am, I wasn’t able to get the truck Even though I came to the location two days before to make sure all was well, had to wait until 9 , no sympathy from the worker, storage unit was wrong size and unavailable, another delay, finally got a unit at a different location, a 4 hour move took 7 hours, I will avoid uhaul at all costs if I can in the future.
Emily J. | Online Move InThe rate was a bit salty for a 5x5x10, but location matters.
Vincent B. | Expérience généraleThank you for guarding my stuff.🌌
Eileen B. | Expérience généraleThe 10x10x6 unit I reserved on-line with my truck was not available when I showed up in PA on 12/2 (order #20731372). An employee (Steve) put me in a 5x10x6 and 5x10x8 as an alternative, and told me he would merge the units so I would pay the same monthly bill I was anticipating. Steve said he would call me to come in on a later day to sign the receipt/contract once they were able to merge the units. I went back in-person on 12/'7 since I had not received a call. I was told by another employee (Shawna) while she was on the phone with corporate storage, she could not merge the units since they were different sizes (one is two feet taller than the other). She said I would have to move my belongings out of one of my units into another, so both the units are the exact same size to receive the merged rate. I am expected (again) to spend my time and energy to make-up for false promises and booking errors made by U-Haul. U-Haul made the mistake allowing me to reserve a non existent unit. I took the two 5x10s because I was told the rates would be merged into the monthly rate I had expected. The employees now tell me I have to spend another day moving my stuff around because of errors on the company's behalf. This is all highly unacceptable, and I am very disappointed with the customer service and my entire moving experience. What is the point of making a reservation if the unit is not held and available? Why would an employee tell me they will honor the 10x10 rate if I moved into two 5x10's? The first employee that helped me yesterday was also very unsympathetic and had zero empathy. Shane, the general manager, stepped in and did what he could to help, but it is a shame that corporate ties the employees' and managers' hands in a "make-good" scenario. Because of the "same size units to merge" restriction, U-Haul has denied me the most basic of customer expectations and given me a horrific experience. I am definitely not satisfied, and am expected (again) to pay more or inconvenience myself because of errors made by your company. My moving from Louisiana to PA started with me having to drive 29 extra miles to pick up my equipment. My pick-up reservation was made for a location 2 miles from my home in LA. U-Haul managed to screw up both my reservations on this contract, and I am expected to spend my time and money to cover your mistakes. Since I will have to spend time moving my belongings, I plan on moving them out of your facility entirely before the free month I received with truck rental is over. You've lost a long-term customer with excellent credit (>800) who always pays their bills. If I ever have to rent equipment again, you can also bet I will be seeking out alternatives. You are a terrible company who takes no responsibility for your own errors, and shifts the burdens onto your clients. Shame on you, U-Haul.
WILLIAM P B. | Premières impressionsOnly issue I would say I have is we were at the location emptying the truck in to the unit and didn't finish until a little after 12. When I received the emailed receipt I saw I was charged for one more full day of truck rental. A bit disappointed in that....
Kathy O. | Premières impressionsSteven is wonderful! He was very helpful and made the process stress free.
Shanice B. | Premières impressionsI think it is not necessary to charge extra for 24/7 access to storage. Also, the individual units are dark. You should install an led light in each unit which automatically goes on when unit is opened.
jonathan c. | Expérience généraleStaff did not wear masks, despite PA State Government orders for everyone in a public setting to do so. Signage was up, to provide awareness of this fact. It is likely that many employee's carried the Covid-19 virus home to family. As a person wearing a mask is protecting others, I don't appreciate this company, or company-location policy. It put me at risk, every time I visited the location, hence why we have now moved from that location. Other than this policy, I would have rated the location excellent.
John Y. | Expérience généraleThe fact that I asked multiple times if I had 24 hour coverage and the girl reassured me I did then when I came after hours I got locked outside with my keys and phones inside and couldn't get back in until 5am the next morning when I called customer service they said I did not have 24 hour access on my account and when I tried to call the GM her phone ran I left a voice mail then called again a couple times because my storage unit was wide open and my cell phone and keys were inside thank god a friend came with me who had their phone I kept calling and instead of answering she turned her phone off so I have to sit outside the storage place from 1015p until 5am until I could get in to get my things to leave. Horrible!
Kendra P. | Expérience généraleGood location. Easy access to storage unit. Good security protocol. Would like to see light inside unit.
jonathan c. | Premières impressionsWithout my permission the staff allowed to have a locksmith come and break the lock of my 2 storage u it's. I asked about it and never got a response. I have already decided to take legal action .
leena s. | Expérience généraleExtremely clean facility and the staff was professional and efficient. Another customer was very rude to employees and used profanity due to Corona virus mask regulation but the staff person kept her cool and remained professional in this stressful situation. I will definitely use this facility again.
Freeda P. | Expérience généraleI had a excellent experience!!!
Luis S. | Premières impressionsThere was mouse droppings throughout my unit also,there were droppings on several coolers I had to dispose of. I informed a employee that stated there is currently a rodent issue in row 1800,unfortunately my unit was 1802..Another employee took pictures of droppings on the floor.I stored summer furniture from October til Mid March.I am totally dissatisfied and will not be using U -Haul storage in the near future..Totally disappointed!☹
Robin S. | Expérience généraleMy initial phone call to the facility on 29th Street was a little less than friendly. But the gentleman that helped me when I got there on Saturday morning was over-the-top helpful!
Tina L. | Premières impressionsVery efficient and kind. The unit is clean and the truck was ready for pick up. Good experience. E
Eileen B. | Premières impressionsVery well clean and organized
latoya m. | Expérience généraleGreat service
JOSIAH O. | Premières impressionsAssociates were helpful but weren’t trained correctly I was supposed to get a month free and was billed within a week when I came back the 3rd time the issue was resolved but staff was courteous!
KATHERINE P. | Premières impressionsThe staff member who worked with me and the site manager were excellent.
William F. | Premières impressionsYour truck is the best and we will patronize anytime anywhere.we really enjoyed using it.
faithe h. | Premières impressionsVery nice and convenient location .
PHUONGKHANG D. | Expérience généraleAssociates were very professional, eager to explain all policies concerning the rental contract.
walter s. | Expérience généraleVery Friendly Service and they were able to assist me wirh the teuck and a storage unit. One stop shop!
Valecia A. | Premières impressionsOverall good experience I didn’t care for them calling my emergency contacts when I always paid late
Christopher D. | Expérience généraleThanks for all your help It's truly appreciated
Saint Johns O. | Expérience généraleOutstanding associates, truly professional organization
walter s. | Premières impressionsBest Storage and U Haul rental service in the area. Wouldn't go anywhere else. All employees are very friendly and helpful!
Beth S. | Premières impressionsDid not contact me as requested when a larger storage unit came available. Out of courtesy, could have warned me of the fuel policy for a rental truck. Slow, disorganized customer service.
joel M. | Premières impressionsMy experience with uhaul overall was great. The general manager, sarah lawyer and Patrick were so helpful and kind. The units were very clean. Every time I stopped in sarah was cleaning something.
Amanda R. | Expérience généraleMy overall experience was GREAT!!!! thanks for everything
Leanna F. | Expérience généraleI would use it again
Kenneth B. | Expérience généraleAll went well I once we got to the counter.
Brian E. | Premières impressionsGreat Service but understaffed
Ivan R. | Expérience généraleMerci
Tracey R. | Expérience généraleU Haul was very convenient for me and I liked the employees. But they are very busy and u need more employees And yes I would recommend U Haul .
rose b. | Expérience généralePhone number also busy. I was always referred to the mail uhaul number. I gave them my card number for automatic withdrawal 3-4 times but it still didn't work out.
HUBERT F. | Expérience généraleI asked about access to storage room. I was told it was 24/7. Well what a lie, when I arrived a little after 1am on July 13th swiped my access card to get in and it Read ACCESS DENIED.
melaine S. | Premières impressionsCustomer service bad Mary she is bad sorry 😐
Josuad V. | Premières impressionsWe've had a lot of frustration during our move and meeting sarah was definitely a breath of fresh air. Her and her staff were completely nice and helpful and I really enjoyed being there. Merci.
ronald a. | Premières impressionsExcellent services
Grace L. | Premières impressionsExcellent service!
Veronica G. | Premières impressionsI really like U-Haul. Nice and Clean. The Staff are very Friendly.
Suzanne S. | Expérience généraleMy husband and I talked to Patty when we were first signing up. She was personable and professional and we were grateful to have her assistance. It was a pleasure working with her. Great employee.
DIANA R. | Expérience généraleAmazing customer rep service. She was beyond awesom! Love her x
ALESE O. | Premières impressionsSARAH IS AWESOME!!! IF YOU LOOK UP "SUPERIOR CUSTOMER SERVICE" IN THE DICTIONARY, YOU FIND HER NAME AND PICTURE :-)
Margaret D. | Premières impressionsIt's convenient and the manager Sarah is great
Jewelette B. | Premières impressionsBest storage in Harrisburg
Marcus T. | Expérience généraleNice customer service.
Marcus T. | Premières impressionsI don't agree with having to pay for a lock from UHaul if I have my own.
Amanda G. | Premières impressionsTook over an hour to get a box truck and a 5x10 storage unit.
Noni S. | Premières impressionsI appreciated the phone call communications by the driver.
Gina D. | Expérience généraleMerci
tynisha f. | Expérience généralehaving flexibility & understanding from the staff when I wasnt able to make payments really helped
KENNI M. | Expérience généraleVery pleased with the customer services which everything was explained down to every detail thank for you service ..
TYRONE G. | Premières impressionsGreat service.
henry t. | Premières impressionsMy first time using you box the Orlando location excellent customer service, the time to transport the U-Box they arrived early excellent,. My experience at the Harrisburg 520 S. 29th street terrible
Angela B. | Expérience généraleI did not have to physically access the location as only had a UBox delivery setup, but must give special kudos to Jen and her excellent customer service!! Thank you, Jen! It was a pleasure!
Jorja B. | Expérience généraleExpensive storage.. at least a five-day grace period from your due date of payment should be given. They charge you a late fee on the first day.
Nichelle C. | Expérience généraleDid not go to facility. U-boxes were delivered from there. Mary and crew did an excellent job of delivering the U-boxes.
Gwendolyn A. | Expérience généraleNever used your rental on this date
Kaisha W. | Expérience généraleOutstanding service
Saint Johns O. | Expérience généralei'm in 2209 and very happy about the service and convenience, thank you
Daniel F R. | Premières impressionsI will go back again in the future
margaret J. | Expérience généraleGreat staff
Camilli C. | Premières impressionsI requested the spelling of my first name to be corrected. The spelling should be Perrise.
Terrise S. | Expérience généraleCustomer service was excellent
gerald r. | Expérience généraleNice and friendly associates
Joel R. | RéservationPut more trash cans out in front. From time to time I noticed the only one you have was overflowing on to the sidewalk. Staff does keep it clean but some customers do not unfortunately.
audria m. | Expérience généraleHas an issue with the general manager and was threatened with jail and made to look like a bad person.
BRIANA G. | Expérience généraleWould store here again, very helpful and courteous staff.
Micheal R. | Expérience généraleeasy to communicate, safe and friendly
shawn v. | Expérience généraleNot professionally ran.
Hector L. | Expérience généraleEmployees were helpful and polite was a good experience
Elaine F. | RéservationStaff inappropriate
Tondria G. | Expérience généraleCould use more more people on weekend
Jenna M. | Expérience généraleI would like to thank Sarah the manager who took her time with me, in spite of me running into a couple of situations making sure I had what I need when i needed it and staying within my budget.
CATHLENE J. | Expérience généraleStaff were really nice and made sure to work with the customers needs.
Jaxon D. | Expérience généraleI boxes worked fine for what I needed them for.
earl s. | Expérience généraleI would definitely use u-haul again!!! Thanks for the good service.
shkara h. | Expérience généraleOverLl I was pleased with the logistics and process. Staff at Harriabieg were great. Only irritant was that o asked at least 3 times but never got a call that it wax in early which coat is 2 hotels!
Anna R. | Expérience généralehad a few hic=ups but it was resolved with ease. thanks
Victoria M. | RéservationAwesome staff!!
Manuel D. | Expérience généraleThe manager was great at finding me a larger storage area in another location. I asked for the largest storage area when I reserved a large truck but when I got there only small ones were available.
Carlene G. | Expérience généraleSarah is an incredible human being. She makes every customer feels he or she is the only valued customer she serves.
EYETA D. | Expérience généraleNa
Erlandie D & Christopher D S. | Expérience généraleEverything went well. A little confusing, as I was contacted by 3 different people regarding the delivery. The dilivery window was missed by 3 hours, but it all worked out in the end.
Todd B. | Expérience généraleI will suggest that customers be thought how to use the entry card.
Iradatu B. | Expérience généraleExcellent customer service.
Myron V. | Expérience généraleEvery one was pleasant and personable. I locked my car keys in my car and they helped me look for them and also extended my time for the move. I had no problems.
Jacqueline P. | Expérience généraleThe associate s are very wonderful people, i will recommend them to anybody to do business with
Bashir G. | Expérience généraleI had a pleasant and professorial experience with the staff throughout my storage rental.
Luciana S. | Expérience généraleGreat service
Shannon B. | Expérience généraleThe first time I rented the uhal truck they let me know that I could get a storage unit free for thirty days because of the rental. That was a big help in the transition of moving my sister. Merci
mary h. | Expérience généraleSarah is awesome and so are het staff. The storage area is immaculate!!
TRACY B. | Expérience générale