Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

2 425 évaluations

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience

David Leist 
Évaluation :
5

The 2 employees who helped me when I both picked up & dropped off the vehicle were very friendly, courteous & efficient.

Stephen Gudauskas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick McKenna  |  Premières impressions 
Évaluation :
4

See above

Joseph Mariani 
Évaluation :
5

I think you’re doing a great job

LOREN WITTKE 
Évaluation :
5

I have rented many times and I have always had a great experience with the people and rentals. I tell all my freinds and family that this is the place to go for there rental and packing needs!

Sharron Oquinn 
Évaluation :
4

Everything went smoothly as expected

Edward Teister 
Évaluation :
5

The online reservation process was easy and the staff at the location very helpful. I would use this location again, should the need arise.

Arte Pelote 
Évaluation :
5

On-line process to pre-register was easy, the counter staff was friendly and the vehicle pick-up & return was quick and easy.

Kevin Owens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard jill Hockensmith 
Évaluation :
5

Truck was in much better shape than the last one. Updated trucks would be nice. Back up cam. Phone connectivity. Auto lights

Joseph Mariani  |  Premières impressions 
Évaluation :
5

Good experience

John Knowles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Fugman 
Évaluation :
3

The staff at the Antioch store was helpful. However the timing of the Ubox pick up and drop off in Texas was not even close to what the contract stated. My box was picked up before I even had it filled and had to have them track it down and bring it back to the location. Timing of the pick up and drop off should abide by what the contract states.

Jared Summers 
Évaluation :
5

Great staff willing to work with you highly recommended

Ronald Jackson  |  Expérience générale 
Évaluation :
3

No enough place to park the truck while returning

Rasiah Kumar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS JOHNSON 
Évaluation :
3

Trailer license plate sticker was out of date

BRETT KUSTER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS JOHNSON 
Évaluation :
5

The tire straps, the ratcheting part was very rusty and I was barely able to get the strap loose. But other than that it was good

Justin Smith 
Évaluation :
2

I had to wait 20mins before staff showed up at the register. I hit the bell at least 4 times.

JOHN MCADORY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK GOSHEN 
Évaluation :
5

The service here is great but there was a light out and the back right tire had a leak went flat twice, had to waist time and miles to find a station with air pumps that worked.

DAVE SEWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Garcia 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce Cohoon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne moore  |  Premières impressions 
Évaluation :
4

The Rep that set us up for the rental pick-up was terrific, as he has assisted me previously on another U-Haul rental but can tell you the young man that checked us in on Sunday morning was an embarrassment to U-Haul and for any customer to have to deal with. He was rude and not one ounce of professionalism. Would never have him representing anything I took pride in, as he would make you NEVER want to return to your facility.

Jeff Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Dodt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan ryan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Askew 
Évaluation :
1

I took a pic of the gas gauge prior to leaving. Drove 50 miles, put 11 worth of fuel and still got charged 15!!! Wtf? Never again. Penske all the way or budget

Kyle Stiverson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Markasovic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis Parker 
Évaluation :
1

This is the second time I have came to this location to rent a truck and had to deal with Anthony Z on the rental. He is very rude and disrespectful. When the truck was returned it had a small bit of mud in it from raining for the past week and we cleaned it the best we could in the cold weather. Anthony informed us that he was going to charge us a cleaning fee if we didn't clean it out more. I proceeded to clean out the truck with the very little supplies that i was provided. He still charged a fee which was completely unacceptable due to the fact that it was cleaned out again upon return. I run a business and have rented multiple trucks for various Uhaul's and this is by far the worse one that I have dealt. Dealing with this employee has made me start to look for another alternative. This man has no right being in customer service since he clearly doesn't know the meaning of it.

Sarah Grigsby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Pollak 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS HOWE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Kitter 
Évaluation :
1

I spent an hour cleaning and shoveling the back of the trailer. The trailer had at least 3 inches of ice and snow. I see I was given a 10 credit for doing what was suppose to be done by the center.

MIGUEL CORTEZ 
Évaluation :
5

All the staff were friendly and helpful!

lisa reeves  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Rick Koscinski 
Évaluation :
3

Make sure all associates know where the trucks and trailers are parked…I waited over a half hour for the associate to tell me that he was going to grab the truck and then was helping another customer…

Edward Selep 
Évaluation :
1

I somehow got a free month of Storage I never used and got some crazy stupid bill I never asked for. I'd Never recommend this store to anyone.

tim leber  |  Expérience générale 
Évaluation :
2

I started with U-Haul. I needed to add another key card. I went at least 6 times to do so and the staff was NEVER able to get me another key card, stating that either the machine was broken or that they did not know how. So I was given a code (which I did not prefer). Then at the end of the lease, I paid for my last month, and I came in to say that I was ending my relationship with U-Haul. If I ended today, would I still be able to get in for the last 30 days of the lease that I paid to get my stuff out. I was told yes, so I terminated that day, intending that I have my paid period to get my stuff out at my leisure. 30 minutes later when I tried to get in, I was locked out and had to get help to get in to get my stuff. Inconvenient for me and incompetent on the part of the U-Haul staff

anthony campanale  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD FAHEY 
Évaluation :
5

The only thing was that i was charged for furniture pads but never received them. I didn't have time to check the truck as i was anxious to get the truck to my moving location to begin moving before the sun went down.

Matthew Kubek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Herman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Church 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Holdcroft 
Évaluation :
5

Excellent service à la clientèle. Very friendly and knowledgeable

Marc Trznadel 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aiden Lennon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth tackett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Coburn 
Évaluation :
5

The drop off was fast and easy, greeted quickly and on my way in 2 minutes.

JEFF OVASKA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwain Callis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelley badger 
Évaluation :
5

Easy and convenient place to access and store my daughter’s things short term.

Patty Kasbohm  |  Expérience générale 
Évaluation :
5

Working with Uhaul has truly been a joy. All personnel were professional and pleasant. It was easy.

WALTER PEDERSEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Malchin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Hebior 
Évaluation :
5

What a great staff! Everyone on the staff that I worked with were patient and kind. The moving truck was clean and the storage space is spotless.

Daisy Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn trusky  |  Expérience générale 
Évaluation :
1

The attendant was rude, he gave us a truck with a different plate and info then was on the paper receipt he printed us and when we notified him he said yea i know and would not print us a new receipt. When we came back to return the truck he wanted us just leave the truck, I asked for a receipt with all the correct info since he could not produce it when we picked it up, he got upset and yanked the keys out pf our hands and stomped away.

Santo Lara Rosario 
Évaluation :
1

Rent trailer from Wednesday to Sunday. Return trailer on Sunday and uhaul charged me for extra day Monday???

Virgis Valeika 
Évaluation :
5

Nothing. I was thoroughly satisfied. When the first trailer I rented was not fit for my move (ramp was too narrow), they quickly traded it for a model with better dimensions. The whole process was painless and the staff was great to work with.

John DeMay 
Évaluation :
4

I told the agent that I needed the trailer for more than the allotted time so they charged me 3 extra days and said if I return the trailer early, I would get a refund at the other end. That never happened. Tanglewood told me that the Antioch agent should not have charged me because extra days are always charged by the drop off agent. So it looks like i am out $20.

Greg Lucht 
Évaluation :
5

Has always been a good experience will continue to use your service and recommend to all in need

William Landeene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Hull 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ned Zeman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan Hammond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSS GAZZANO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN WYNN  |  Expérience générale 
Évaluation :
5

attendant was very good

John Decker  |  Online Move In 
Évaluation :
5

Full tank of gas

George Naegele 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton Fritch 
Évaluation :
1

I'll never rent another storage unit from you again. You charged me 195 dollars for 2 f@cking days

Lisa Schuster  |  Expérience générale 
Évaluation :
5

Anthony was great...both in setting up reservation and then hooking up the trailer. He was efficient, friendly, and made the process smooth.

Grant Dahlke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Highsaw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg Chichigrin 
Évaluation :
3

It needs to be very clearly advertised that this location DOES NOT HAVE ELEVATORS OR RAMPS. I had to pay extra to get a ground floor unit which I had not budgeted for because it is advertised that there will be elevators and carts for use.

Alicia Fonacier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Highsaw 
Évaluation :
2

I have had numerous issues from a trailer hitch & wiring and uhaul denting up my car, my wiring has never been the same to they "accidentally canceled my account while I was storing my items in a locker there and paid on time and was paid up, they also charged me for gas in a truck I borrowed after I put gas in it. We got locked inside the building 2 times which was crazy it was waaaay b4 closing hours. So I canceled my account with the Antioch uhaul and asked for a prorated return of money as I left my unit 2 weeks early.. I've called left messages and no return call. So no I'd never recommend Antioch uhaul. My wiring on My car is still not working Vito says it was my car, which I call bull crap bcuz I had zero issues until the day they installed my hitch & I picked it up day one.

Jill Gillcrist  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Verenski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Quackenbush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Green 
Évaluation :
5

Very nice and friendly. I would go back there again to rent some equipment.

William Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily Rupinski 
Évaluation :
5

Reserved a trailer and it was there when I needed to pick it up. I've had less experience's with other locations. Merci

Wade Kerscher 
Évaluation :
3

It’s a little pricey

arianna rukstales 
Évaluation :
5

Process was seamless and fast.

Randy Hook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thaddeus Rutklwski 
Évaluation :
5

Luke and Anthony were very professional. knowledgeable, and super helpful. Uhaul, and these 2 made the horrid chore of packing, hauling and storing tolerable. Merci.

Tiffany Green 
Évaluation :
5

Great customer service!

Coleen Kealey 
Évaluation :
5

Good bang for the buck! Last load out of the storage locker after a big move. I really like the 24 hour rate in relation to the move 160 miles away.

Robert Dargan 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Pak Leung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN KNAPP 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Jozsi 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana Trampke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Stammer 
Évaluation :
5

Felt all around dealing were treated with the utmost respect and top customer service. I must also give a excellent rating to the Spring Grove Location whose staff definitely went out of their way to help me and kept me informed on all ends, a super operation with credit to its staff.

Frank Kaczmarek 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Blaszynski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Boutelle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Wesler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN KNAPP 
Évaluation :
5

Very polite and helpful

brett borucki 
Évaluation :
3

the person working at the facility could use a crash course in basic customer service. his body language gave off the impression that he didnt want to be there nor want to assist us with our rental. he did the very bare minimum in providing any type of assistance.

Tammy Jacobson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIAMANTO ETIAN 
Évaluation :
4

The equipment and location were top notch. The customer agent I had to deal with was disrespectful from the moment I walked in the door and made the entire experience difficult.

Michael Kosmach 
Évaluation :
5

Great experience and will be using this location again.

Simeon Meyer 
Évaluation :
5

Very positive experience. The U-Haul rep was prompt and professional. Found them to be very helpful as well. Will visit this site again in the future as the need arises.

Frank Anders 
Évaluation :
5

had to rush to get unit back by 7pm - otherwise have to wait till morning is not good / NOT EVERYONE has the ability to do your after hours procedure / everyone does not have a smart phone and business should not be 100 % based on that / I did not have the following day to drop so it almost became a problem

Ralph Hansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN COOK 
Évaluation :
5

No improvements needed that I experienced. Lucas S was my contact and I found him to be helpful, polite and a positive representation of your company.

Peggy Valentinas 
Évaluation :
1

Your staff was extremely rude and unhelpful I'd never use your site ever again

Scott Bigalke  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth White  |  Expérience générale 
Évaluation :
3

Customer service needs work. Friendliness goes a long way.

Elizabeth White  |  Expérience générale 
Évaluation :
5

Got what we needed and easy to access!

Natalie Basgall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Bober  |  Expérience générale 
Évaluation :
2

Roof leaks. And I am concerned about my property there.

Robert Chambers  |  Premières impressions 
Évaluation :
1

Unit was canceled and had to go further away

Josey Montes  |  Expérience générale 
Évaluation :
4

Great place

Gary Petykowski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Gibson  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jamie genender  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen hoff  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth White  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty Kasbohm  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley konrath  |  Premières impressions 
Évaluation :
5

Great people very helpful and fast.

Maira Kirchner  |  Premières impressions 
Évaluation :
5

Yesterday I used Uhaul's Chicago Best Movers, LLC and they were excellent. They kept me informed as to their exact time of arrival, they were very careful with all of my boxes / furniture / dishes. They were hard workers and did a great job for me. Highly recommend them for your next move. Diane P, Antioch IL

Diane Powers  |  Premières impressions 
Évaluation :
5

They are very curtious and I had a problem and they were very helpful in fixing my problem

Pearl Zahnle  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shona Bonney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Kriese  |  Expérience générale 
Évaluation :
1

Buyer beware! U-Haul will let you make a reservation online and let you think that you have a storage space the size you asked for on the day you asked for it, when in reality they don't have it available for you. I showed up on the day I was moving all of my furniture out of my house thinking I had a big storage unit to put it all in. When I arrived to get my unit I was told they only had small ones available. Small ones that wouldn't hold all of my furniture. I ended up having y rent two small units from uhaul and another small unit from another place to stuff my furniture into. I contacted the manager as I was told to do and he just told me that I would be paying the same amount for two small units, not caring that my stuff wouldn't fit into them. I will never rent from Uhaul again.

Janet Breum  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikki messina  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Picha Wren  |  Premières impressions 
Évaluation :
3

My rental unit reservation was given away to another customer. I called and confirmed my reservation with this location and they said that I was set and just to come in when I could to get the number. Yesterday I came in to move items in and the unit was gone. Luckily, the rep there stated that he had 3 units that equaled my original size and that all 3 units would only cost what the 1 unit was originally going to cost.

Michael Karner  |  Premières impressions 
Évaluation :
3

The only issue we had was every time we accessed our locker 1923 the alarm went off VERY LOUDLY so it took time to go to front desk where I was told it was the alarm for 1925. He verified access was granted but had no explanation as to why alarm was going off. He told us alarm would turn off, which it did, but it was extremely loud and inconvenient.

Jay Gonzalez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Ciecko  |  Expérience générale 
Évaluation :
5

Vito, Steve, and the other representatives were knowledgeable and very professional. I will use this location again if I ever have a need for extra storage.

Richard Bernhard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Soberano  |  Expérience générale 
Évaluation :
5

Yes there is one thing that could be done when the lights turn on when it is hot a certain temperature that fans turn on the same time the lights turn on to circulate the air and ventilate the hot air out because it was extremely hot taking the rest of our storage units out in February it was very miserable when we put everything in in the summertime that should be looked at and they should come some kind of an elevator or a ramp to help the poor people with these storage units that would be well well deserved other than that everybody was kind and thoughtful and thank you very much from Patricia Cockrell

patricia cockrell  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica Tyrell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jarvis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laudeen Sambrano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Johnson  |  Online Move In 
Évaluation :
5

The service provided demonstrates this particular facility’s commitment to excellence and service.

stanfort jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Trulzsch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Cole  |  Online Move In 
Évaluation :
5

They were always very polite and helpful I liked that it was inside and will let you could get in a different times. It was just a very nice storage unit

Kathy Perri  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Powers  |  Expérience générale 
Évaluation :
5

Thank you for the outstanding customer service.

Joseph Noble  |  Premières impressions 
Évaluation :
5

Arnold and Christian were both very informative and helpful 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Karen Campise  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher olson  |  Expérience générale 
Évaluation :
5

My camper has been stored there for years and only vandalized once !

Steven Carpenter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malgorzata Prokopek  |  Online Move In 
Évaluation :
5

The staff here is so friendly and accomodating!

Madonna Skweres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Grantschnig  |  Expérience générale 
Évaluation :
5

Friendly, helpful, convenient.

NATALIE SCHOLBERG  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Pietrzyk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARYL MIGUEL  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Forbes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Knueven  |  Premières impressions 
Évaluation :
5

Thank you always being so helpful.

April Soulak-Andrews  |  Expérience générale 
Évaluation :
3

Next time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!

Janet Sternberg  |  Expérience générale 
Évaluation :
5

Any questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.

Bob Lemar  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayne Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara edmonds  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Wohlt  |  Premières impressions 
Évaluation :
5

Arnold has a great customer focus and has always been very helpful for the time we have used this storage facility

River ridge Church  |  Expérience générale 
Évaluation :
5

Arnold is always friendly and helpful! This is my 3rd unit here

Joan Petrowski  |  Online Move In 
Évaluation :
5

Arnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.

Michael Sisko  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Pech  |  Premières impressions 
Évaluation :
5

Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.

Jessica Zepeda  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA STRANG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula wnek  |  Premières impressions 
Évaluation :
5

Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.

James Ponder  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALLY CRUMP  |  Expérience générale 
Évaluation :
5

They were well about average. I would use them again.

Daniel Rosenberg  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ben merz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista Lucero  |  Expérience générale 
Évaluation :
3

Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn't mopped in a month.

patricia mitchell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philp Hagen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Poulos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM GARCIA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT DONNAMARIA  |  Premières impressions 
Évaluation :
1

My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.

Keith Sansone  |  Expérience générale 
Évaluation :
3

I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.

Fjay Bering  |  Expérience générale 
Évaluation :
4

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy ENG  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn trusky  |  Premières impressions 
Évaluation :
5

Staff was great!

Larry Farino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Palumbo  |  Online Move In 
Évaluation :
5

Arnold is a great asset!

brian mcgarth  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle LeClair  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Tomczuk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Farino  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Rosenberg  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Barratt  |  Premières impressions 
Évaluation :
5

Very pleasant to work with and facility was very clean.

Janet Lyons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Groat  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois Barron  |  Expérience générale 
Évaluation :
5

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob Lemar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Fitzgerald  |  Premières impressions 
Évaluation :
1

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA STEFANI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET LAWSON   |  Premières impressions 
Évaluation :
1

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!

RACHEL Wargula  |  Premières impressions 
Évaluation :
5

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel Hughes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi Wolf  |  Expérience générale 
Évaluation :
5

Everyone was extremely friendly and helpful. Thank you :)

Laurie Walsh  |  Premières impressions 
Évaluation :
5

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle LeClair  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES ALEXANDER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benneta Ford  |  Expérience générale 
Évaluation :
5

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan Petrowski  |  Online Move In 
Évaluation :
5

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

terry baab  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy Abderoholden  |  Expérience générale 
Évaluation :
5

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi Wolf  |  Premières impressions 
Évaluation :
5

Great staff. Don’t change a thing.

Donald Kalter  |  Premières impressions 
Évaluation :
5

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100 % recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Natalie Nielsen  |  Expérience générale 
Évaluation :
5

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Joseph Falotico  |  Premières impressions 
Évaluation :
5

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan miller  |  Premières impressions 
Évaluation :
5

Arnold and everyone at the facility was very friendly and helpful any time I needed it! Merci.

Melanie Gelander  |  Expérience générale 
Évaluation :
5

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Merci.

Laura Kurzer  |  Premières impressions 
Évaluation :
5

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni Wilhelm  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy Abderoholden  |  Premières impressions 
Évaluation :
5

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

catherine laas  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful from start to finish!! Thank you

Heidi Wolf  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating

Daug Vauhan  |  Premières impressions 
Évaluation :
5

Steven was patient and helpful. Thank you great service

Yesenia Martinez  |  Premières impressions 
Évaluation :
5

super clean, friendly staff, great pricing!!

Heidi Wolf  |  Premières impressions 
Évaluation :
5

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Marsha Hudak  |  Premières impressions 
Évaluation :
5

Took there time to showed me around.

stephen redman  |  Premières impressions 
Évaluation :
5

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Adam Gibson  |  Expérience générale 
Évaluation :
5

Arnold the Manager did everything in a very professional matter

JOE CIBOROWSKI 3RRD  |  Expérience générale 
Évaluation :
5

The service was excellent the general manager and all personnel were professional and helpful

maria matos  |  Premières impressions 
Évaluation :
5

the truck I had the sterring needs to be checked

michelle jonas  |  Premières impressions 
Évaluation :
5

Arnold and his team were very helpful and courteous.

carey bauman  |  Expérience générale 
Évaluation :
5

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Russell Anderson  |  Expérience générale 
Évaluation :
5

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Oscar Morales  |  Expérience générale 
Évaluation :
5

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris Passalaqua  |  Premières impressions 
Évaluation :
5

Good Experience, no issues

RAYMOND KIRCHNER  |  Expérience générale 
Évaluation :
3

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

mary rochon  |  Expérience générale 
Évaluation :
5

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Stephen Cihak  |  Premières impressions 
Évaluation :
4

I may rent a unit for my business this summer. Thank you, your service was great.

Arleigh Bostrom  |  Expérience générale 
Évaluation :
5

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

SCOTT PETERSON  |  Expérience générale 
Évaluation :
5

Very helpful

gabrielle street  |  Premières impressions 
Évaluation :
5

nice and secure facility. Clean too.

jerry kocko  |  Expérience générale 
Évaluation :
5

Patient and professional

ed brenner  |  Premières impressions 
Évaluation :
5

Merci!

KIMBER PRITT  |  Expérience générale 
Évaluation :
5

For the time used it was a well maintained facility and I would use this location again.

Kimberly Palik  |  Expérience générale 
Évaluation :
5

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

MARY STEFFENHAGEN  |  Expérience générale 
Évaluation :
5

Indoor storage was just what I needed. Very close location for me.

David Schoessow  |  Expérience générale 
Évaluation :
5

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

mary rochon  |  Réservation 
Évaluation :
5

The facility was clean and secure

Chris Knupp  |  Expérience générale 
Évaluation :
4

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Sheryl Accardo  |  Réservation 
Évaluation :
5

Everything was very easy,

Adam Beau  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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