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Tessandra CCustomer Reviews for U-Haul Moving & Storage of Cohoes
Testimonials From Recent Customers
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Great staff very professional
Carrie WChris has been a huge help & they are always accommodating at the cohoes, ny U-Haul … idk the girls name but she has waited on me a lot as well & im grateful you guys have great workers who actually do their job !! Thank you for I’m a repeated customer
Wanita BPeople that works are great. 100 percent
MICHELE JVery quick drop off process
Edward MReally an easy process from checking-in, to returning the rental truck. Also, felt as though the cost was very good. Excellent staff-very friendly and attentive!
Adam EI had reserved a trailer. Unfortunately, I didn't realize that I needed a trailer electrical adapter to fit my 2021 F150. Friendly rep said they had them for sale, but he couldn't get it work and implied the issue was with my almost new truck - highly doubtful. No more double axle trailers, so had to take a box truck instead for 2x the $ and much less convenient that pulling the trailer I had reserved and planned upon. Will also say the box truck was pretty wore out and had 110K miles.... You guys do a lot of communication leading up to rental. Maybe i missed it, but the the non-standard lighting connection should be mentioned. I say non-standard as the F150 is the #1 selling vehicle of all time and has two standard trailer connections, none of which work natively work with your trailer. I would have researched this more and showed up with my own connector but in the end maybe the issue was the U Haul trailer. Everyone there was friendly and very competent. I'm just frustrated the at the end outcome....
Rajiv SI was refunded 29,5 of the 100$ original payment and then they took the 29,5 back that’s weird to me y say my return amount to be refunded is 29,5 just to retake the said 29,5
Robin BNothing it's just ok as it is
paul aAll the staff was pleasant and professional. Chris went above and beyond when I came back in to re rent a uhaul. I was very pleased with the service.
Theresa RStaff, all of them, could not be nicer or more efficient. Love it when people are good at their jobs!
THOMASJ MThe directions for accessing the unit for the first time seem to be made for a different kind of facility. It mentioned a keypad next to the unit... that doesn't exist. It directed me to rearm my unit, also not possible without the keypad next to it. And also even on the keypad outside the door to the building the keypad directions threaten to disallow aces to the building next time unless we check out/rearm the building, which is not possible. Just very confusing.
Kelsey M | Online Move InCierra was great! She did a wonderful job.
Leah BThe manager there is great and a pleasure to deal with
John M | Premières impressionsThe reason for a "no" about well-maintained equipment is neither the radio or dash lights worked on the truck I received. It was clean. The staff was very pleasant at the location and at the national phone line when I had to change my reservation last minute due to a snowstorm.
Robert DThe employees were not knowledged and did not notify me of procedures that u was supposed to complete which caused us a huge issue with returning the vehicle. We sat trying to return the uhual for over an hour because everyone we spoke to had a different story to give on how we should proceed and don't feel I will rent uhual again.
Cynthia LTara was great.
Michael WThe vehicle was borderline jalopy
David VHad to pick up a motorcycle 200 miles away…… got an trailer made for just that from Terra and picked it up and was gone in less than 10 minutes, even bought nice straps that were reasonably priced. Picked the bike up and brought it home. Returned it later that day and Tehle had the trailer off and disconnected in 5 minutes I was down the road…. It was like a pit stop. Makes zero sense to buy or borrow a trailer when they make it this easy. Trailer was just what I needed and it was well worth the small fee to use it. Thank you Terra and Tehle. See you next time I need a trailer.
Randy TLack of online booking experience, they charged me twice with my online booking
Venkateswara SFriendly customer service and easy rental experience
Christina FIt was clean but staff was not helpful in finding proper equipment to help access the unit nor were they helpful in locating the unit itself we were completely confused as to where it was we searched for a while before we found it
Angelique H | Premières impressionsEverything was fine. I do not know how my experience could have been improved anymore than it was. I would like to especially note that Tara provided excellent customer service the 2 times I have used the Cohoes location. She was amiable and professional definitely as being the face of the company projected a very positive image.
Joseph GEverything was good, but it would be better if all trucks had gas on full, then it's ready to use and easy to know how much gas you need to add: fill it up. That would make things way better.
Elizabeth RI experienced great interactions with all of the employees I met. The person who checked me out, the person who helped me load the equipment, and the person who checked my equipment back in were all knowledgeable and friendly. The equipment worked as expected.
David DChris was awesome he did the job quick and in a very professional manner. He deserves a raise !!!! You keep him your customers will be happy.
CHARLESJOSEPH RExcellent representative
William RGreat service Friendly staff Been going there for 2 years every Friday
Margaret KThe gentleman who handled my hitch was courteous and professional. We went to a local restaurant and had lunch while we waited for the job to be done. When we came back it was only a few minutes later that he had the work done. He then took us out to show us what was done and how to use it. He went over the guarantees and the cost with us. He and his assistant was very pleasant. I would recommend this team to my friends. Merci.
karmen fThe manager there is professional and very friendly. He knows what he is doing. I highly recommend Christopher!
Lawrence BStaff made it super easy and were extremely helpful. Will definitely use this location in the future. Merci.
Jennifer QLocation was busy but the manager did not make us wait, he took the keys and sent us the close out later. Overall we were happy and impressed with the rental on both ends.
Gerard AThe outside of the van was very dirty like the previous renter had been riding in mud. Also, the can reeked of cigarette smoke. However, the inside of the cargo space was totally clean and the staff was very professional, friendly and accommodating. This is the only U-Haul store I use because of the great costumer service.
Elizabeth BThe trailer had no leaks, no mechanical problems for the 300 mile trip.
Stephen KCan't think of anything.
Linda CLocation was neat and clean. But inviting,get real!
Aurora CTruck was dirty when I picked it up garbage on dashboard dirty in the back of the truck when stated to load it
Barbara BGreat job.
Patrick BThe unit was very very small for the amount of money. My experience with storage facilities in NJ were more cost effective.
LISA L | Expérience généraleThe van I rented smelled so bad of cigarette smoke it was unbearable. I was on a very tight time constraint so I didn't have the time to swap it for another. I just drove with the windows down but it was evident the last person who rented it smoked a lot in the van and it doesn't appear there was any attempt to get the smell out before I rented it.
Michael ZGreat customer service!
Tiana EFor the past few months the associate Terra has been a wonderful employee, always smiling when my sister and I come in on Fridays to pick up our rental. She goes above and beyond with customer service. She has called us to let us know when the rental would not be available, I usually order the pickup truck a few days to a week before, and has set up another rental at another office for us. This has never been done in the past. I believe she is a keeper.
Margaret KFrom check in to return, I want to compliment your young, pleasant and very helpful staff!
Mary RWish ya didn't have to deal w/putting out mouse traps..but thx for keeping the little critters out of our units. Love love love the women staff... . Wish ya took checks
beth r | Expérience généraleExcellent services and the best people working there.
Alvaro TThe evening staff, especially the two young men working there, was exceptional at their job.
Latandra CThank you Chris for making this an awesome experience
Monique K | Premières impressionsTruck clean and operated well but need to overhaul entire online checking in system. Kept booting me out. When I went into store staff indicated need to sign out of app because unable to help other customers check in. System also appeared to have allowed overbooking of trucks. Felt sorry for staff who did a good job trying to figure the mess out.
Lawrence Bvery helpful workers. Pain free rental experience
Diane NI reserved a truck but they had none. I had to take a van or wait while they called around to see if any place had a truck. I did not want to wait. I am sure this is not your first time for this but I was very disappointed.
Brenda PDon't see a need for improvement; maybe more accurate gas reading prior rental.
Nathaniel TEverything went well from start to finish. Ty
Maryann Ythey did a great job getting the vehicle ready and allowing me to pick up the auto transport on another day.
THOMAS BNot much .. Treat your employees good And pay them well Great staff
David PService was good but vehicle was disgusting. It smelled like cigarette and marihuana smoke.
KRISTEN MI am super happy with the pricing, as well as the friendly, quick responsive and knowledgeable ease of the process. I have had quite a few storage units and I am so impressed with everything! The gentleman that helped me was thorough in showing me the unit before I completed the financial process and for the amazing price I was shocked at how clean it was and smelled clean too. Thank you so much!!!
Kaelin B | Premières impressionsThe truck had some issues. The airbag light kept on coming on the low air in a tire was on when the truck was in low gear did not run very well. The people at the place were great and understanding, but knew about the problem, and still gave me the vehicle, they said that the low air was a malfunction in the sensor but you could see that one of the tires were low not flat just less air and it was kind of my fault. I took the truck anyways because I had people waiting to help me load had no issues on the trip , but when I brought the truck back, they said that the engine sounded funny when it was in park. I said it was like that when I took it, I did by the insurance and roadside in no way, shape or form was any thing going on with the truck? My fault it was like that when I picked it up, so I am not happy with the truck. The people were great.
PATRICK DDid not like the app on my phone so went inside on pickup and staff was extremely helpful and kind. On return I was confused as to the process and I received the same extraordinary support again. Really felt like they went the extra mile to help me out and make me feel comfortable. 10/10 experience
Joseph PPerson who helped us with our U-Haul reservation would highly recommend. Amazing customer service. Would reserve another U-Haul here no questions asked.
Gia CNothing :)
Nathaniel TThe staff was super friendly and helpful. It definitely made up for the second level storage and the ladder i had to move every time to get in and out of storage. So thank you to the staff for making the difference.
Jason S | Expérience généraleJake was really rude and disrespectful ,he told me one price and did another he over charged me ,and he set an appointment and never showed up ,I will never use you again.
LYDIA S | Expérience généraleI didn't. Have a. Storage. Unit. And. Wanted my money back and. They haven't have me my money back
Tiffany W | Expérience généraleI reserved an outside, ground level room through the website. When I arrived I was told this facility doesn't use the online reservation system and they don't rent out exterior storage spaces. I was told I should have called first, but I can only find the national UHaul phone number, not a number for this store. I was asked to accept a room up a set of movable stairs which are shared by other customers. I didn't realize until I saw it that it was a crawl space not tall enough to stand in. The wheels on the stairs are stiff and difficult to maneuver. I am concerned about another customer moving the stairs while I am in my room, stranding me up there. I would feel safer if there was a system to attach the stairs to the room. There are chains already on the stairs. Perhaps there is a system I don't understand?
Patrica O | Premières impressionsWas happy with the storage unit and friendly and helpful staff. The only concern is that there was a small hole in the corner of the unit, which I reported when I closed the unit. Was just worried that a mouse would get in, but I did not see any evidence of one. Was well lit up, secure clean and a good temperature. Thank you for the facility putting durable locks on the units. Overall experience very good and happy. Merci.
Kelli M | Expérience généraleThe staff at the Cohoes location operates the best U-Haul facility I've had the opportunity to use. Rentals, returns, and storage services were all top notch
Paul K | Expérience généraleThe first time I came to purchase a storage I was told by the black guy that U-Haul in Cohoes, Albany and Latham had NO UNITS available even tho I seen online they had units! Come to find out he just didn't want to do his job. I spent the rest of that looking for a storage when I could of just booked that day! Total waste of time. I went online and reserved a unit in minutes which proved he was a liar the customer service agent I spoke to on the phone was very helpful and he helped me secured my unit. I returned to the U-Haul place and purchase my unit after I told him I was able to booked online and he lied. Also he has a habit of when the customer comes in of just walking out he doesn't say "I'll be with you shortly, I'll be right back or nothing" just terrible customer service!! I really needed the storage unit but next time I will go else where this place needs to find workers who actually wanna work and help the customer as a first timer I had no idea what I was doing and he didn't offer to guide me or help! Terrible
tamika m | Premières impressionsKP the manager was exceptional..
Lundbeck L | Expérience généraleI called and reserved a unit. Was told that my unit was on the upper level. I asked if there were elevators and was told that yes there are elevators at this location. I went to the location to get my free lock and went to check out the location of my unit to find there are no elevators and only stairs. If I wouldn't have gone by to check then I would have went and loaded a truck full of furniture only to have to turnaround and go unload it. Wasted alot of my time. I had to cancel and find another unit elsewhere. I understand things happen but this wasted alot of my limited time.
Shawn R | Online Move InCalled and got a storage room and was told my unit was on the upper level. I specifically asked if there were elevators at the location and was told yes. So I paid and then drove to the unit to get my free lock and check it out. Glad I did before going and loading my furniture because there is no elevator at all at this location. If I wouldn't have checked myself I would've had a truck load of furniture that I would have had to take back and unload. Cancelled my unit. Understand mistakes happen but was very disappointed and wasted alot of my limited time
Shawn R | Expérience généraleHad no problem with anything.
Patricia G | Premières impressionsI appreciate the good service and clean facilities,kind customer service
cathrine b | Expérience généraleThey went the distance to care about there customers when I couldn’t pay they were there for me thank you all so much
Valicia R | Expérience généraleThey Have The Best Customer service and The Vans, The storage units and office is very clean.
Oneil S | Premières impressionsI didn't use the unit, but received a complete refund... Thank you Paul
Holli E | Expérience généralePaul ( Cohoes NY) was very efficient with taking care of me. Aware of what I needed, and took me in the right direction for my storage unit- job well done!!!
Holli E | Premières impressionsConvenient and clean
JOSEPH C | Expérience généraleThe storage space was ok, but the unit entry doors are too narrow.
Althea W | Expérience généraleThe desk personnel were very helpful and professional ; I was able to get what was needed and I was treated with great care. Norman Dade
norman d | Premières impressionsIt's a fine location & clean enough. I found the units to be have low ceilings, narrow entrances to the units. It's like putting stuff in an apt? They are truly small my storage was 8'8'6''. These units are fine for emergency storage of small things.
Althea W | Premières impressionsGreat customer service! Everything I needed to know or needed help with they was right there to solve everything!
Phelicity S | Premières impressionsdefinitely should install lights in the units and allow 24-7 access paying so much for 10 pm storage is ridiculous but overall thanks for the unit
Israel G | Expérience généraleMy storage unit was infested with dead mice. I had to leave all my stuff. I called several times to speak to a customer service agent, no one ever called me back. I spoke to other people in other areas of your company. I know they emailed you several times!!!
PAMALA A | Expérience généraleIf I could rate 0 star from day one I would!
nicole p | Expérience généraleStaff in general is not always accommodating when doing truck rental. The process is clunky at best. He storage unit was fine.
Mary S | Expérience généraleRobinson rented me a truck that has ice on the windshield, which I had to get someone to clean off, but worse, there was ice and snow on the cube box of the truck! Which came off and could have damaged someone's vehicle, or injured someone! The truck was not set up for return correctly as I clearly stated one way, to get a free month of storage at the Cohoes location. The fact your mobile app does not allow to change drop off locations is not convenient or helpful at all! I had to call in several times to clarify about the drop off.
Scott S | Premières impressionsI wish there bigger spaces available.
KERI K | Premières impressionsI was happy with the place
catherine i | Expérience généraleOnly reason I am rating it BELOW AVERAFE IS THE MONTH OF OCTOBER MY MOM PASSED AWAY SO I WAS OUTTA TOWN UNTIL OCT26TH . I KEPT IN CONTACT WITH CORPORATE SO I DIDN'T GET SLAMMED WITH OUTRAGEOUS LATE FEES AND I WAS TOLD SHE WOULD NOTE MY EMERGENCY OUTTA TOWN AND GUESS WHAT???? I GOT HIT WITH A MONTHLY PAYMENT OF $144 FOR A $64 STORAGE UNIT... I AM NOT VERY PLEASED AT ALL.. THIS IS NOT GOOD BUSINESS AT ALL. I HAD A DEATH AND BURIED MY MOM THEN JAD TO GO TO BUFFALO TO TAKE CARE OF HER HOUSE TO PUT IT ON THE MARKET. THANKS FOR NOTHING I WAS OVERSHELNEX AS IT WAS AND YOU MADE IT WORSE FOR ME IN NOVEMBER BECAUSE I DIDN'T HAVE THE $$ TO THROW AWAY .
Michelle J | Expérience généraleWas not refunded anything !!!
Julie S | Expérience généraleVery good
Michele f | Premières impressionsVery happy
ROBERT F | Expérience généraleAll was well. The only "issue" that I thought might be handled better has to do with calling the location by phone. I had a very difficult time getting through to the service center there on Ontario street. Almost impossible to call and reach someone there.
JOHN T | Expérience généraleExtremely helpful staff worked through an issue with my reservation quickly.
Timothy L | Premières impressionsWe rented over a year and we would choose you again thank you for all you have done
walter k | Expérience généraleThe entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.
Dorje M | Premières impressionsWas not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.
Jennifer F | Expérience généraleHello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Merci
cainaaan l | Premières impressionsWhen I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.
liz s | Expérience généraleUhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing
billy w | Expérience généraleVery efficient.
dennis s | Expérience généralePossibly the easiest part of our moving experience
David V | Expérience généraleOverall it was not a delightful experience, the person who helped me register was very perfunctory.
Shuheng W | Premières impressionsGreat people, very helpful and nice !
justine b | Premières impressionsi
jeffrey g | Expérience généraleStaff were great in assisting their customers. One person in particular.
miguel r | Expérience généraleKey card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.
Erin S | Expérience généraleThe balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu
Brittany P | Expérience généraleWould not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees
Jason F | Expérience généraleThe staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.
Lee A | Expérience généraleI have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits
MICHAEL K | Expérience généraleWell kept
Sandra R | Expérience généraleIn the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn't even receive A card to get into the place until about a week before I exited. Fix it
penny r | Expérience généraleThe sales person was really helpful and quick.
Morteza H | RéservationMade me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy
Richard C | RéservationYou helped me very much. I have already told individuals of your hospitality
shirley c | Expérience généraleFirst my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.
MICHEAUDE C | Expérience générale