The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.

Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.

Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Thank you

When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.

Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing

Very efficient.

Possibly the easiest part of our moving experience

Overall it was not a delightful experience, the person who helped me register was very perfunctory.

Great people, very helpful and nice !

i

Staff were great in assisting their customers. One person in particular.

Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.

The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu

Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees

The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.

I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits

Well kept

In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn’t even receive A card to get into the place until about a week before I exited. Fix it

The sales person was really helpful and quick.

Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy

You helped me very much. I have already told individuals of your hospitality

First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.