Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

2 336 évaluations

1760 Park Ave   Lynchburg, VA 24501
(Corner of Kemper St and Park Ave, Across from Greyhound Station)

(434) 528-3115

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(434) 528-3115

1760 Park Ave
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave, Across from Greyhound Station)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tambi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Truck was clean but wet in the back had to dry it before using it

Marquita F. 
Évaluation :
2

My experience was not good. I went into the store only to be told that I needed to leave and use the app. The app wouldn't work for me, the website wouldn't work for me, I spent 45 mins on the phone with customer service only to be told "come back when the store is open". When I did come back, I was again told to use the app by people in the store. When it still didn't work the employee used her personal phone to complete the pickup, which was helpful to me, but seems to be a sub-par business practice. When I did finally get a truck, the back had been left open causing the interior to be wet, but even if the door hadn't been open, there was a leak in the ceiling. The truck had been listed as having a full tank, but only had 7/8ths, that's fine, but if I hadn't noticed and taken a pic to record the gauge level I fear I would have been charged despite only using the truck for 10 miles.

JOSHUA M. 
Évaluation :
1

I arrived and couldn't get the app to work so I went inside to get some help. There were two folks standing there not sure if they were employees or not. The one guys just stares at me doesn't say word crack a smile or nothing. The female asked if she could help me, she showed me the box to get my keys since I did a 24/7 rental. When I got to the truck and opened the door the strongest smell of cigarette smoke I could imagine hit me in the face. They're were literal cigarette butts in the floorboard. I wouldn't have asked for a different truck but with the customer service I got beforehand, I chose to just go with it. Luckily it was a sunny day and I could drive with the windows down. I cleaned out the cigarette butts and wiped down everything so I returned it better then I received it. Overall Great truck if it was cleaned. Terrible location, and even worse customer service. Will definitely check out another location next time.

Brian G. 
Évaluation :
5

Windshield dirty inside and out . Drivers side review mirror loose and had to adjust every 30-40 minutes of driving .

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darris C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
5

Nothing!

Tanya S. 
Évaluation :
5

Best around!

Tanya S.  |  Premières impressions 
Évaluation :
5

The employees not the U-Haul on Kemper Street are always very helpful and pleasant to work with I wish other companies were as good

Tammy E. 
Évaluation :
5

Super helpful staff and very clear explanations in app for self serve.

Robin P. 
Évaluation :
5

great lady to deal with. very helpful.

JERRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shatia C. 
Évaluation :
1

Horrible terrible rude person mean disgusting person

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando C.  |  Expérience générale 
Évaluation :
5

The staff at 1760 Park Ave are excellent.

James R. 
Évaluation :
4

I am not sure who thought up the entire process for picking up a truck; but they should not be allowed to advance any more systems. U-Haul has taken what, was once, a fairly simple process to rent a truck and made it a royal pain. The ONLY reason I rent a U-Haul truck is location convenience. Changes need to be made.

Clint S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Nothing service was superb

Luis B. 
Évaluation :
5

Very polite in morni g n afternoo

Christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

betty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natassja M.  |  Expérience générale 
Évaluation :
5

The man who served me was excellent.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig R. 
Évaluation :
3

I was given a phone number for this location which sounded like a cellphone. I wanted them to know we were running late. I decided to try texting them, but there was no response. Left me wondering. I recommend having a business phone, one that lets you know you have reached U-Haul & can leave a message or talk to a real person.

Rhonda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yolanda b.  |  Expérience générale 
Évaluation :
5

They did a great job a+

larry p.  |  Premières impressions 
Évaluation :
5

The lot is small and tight so getting in and out is a bit tricky but this is the second time I have used this location and it has gone well for me.

weston K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber C. 
Évaluation :
1

Employees were extremely rude and both on personal calls when I arrived. One of which, continued her personal FaceTime call discussing how she didn't want to be at work. Both employees had zero professional training and carried themselves as if they had no cares in the world. I'm still in shock over how these employees act in front of customers let alone talk to them. In my 26 years of living in this area, I have never experienced such poor workmanship and professionalism like I did here.

Cameron C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M.  |  Expérience générale 
Évaluation :
5

The staff was really helpful

Alicia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

The Counter Agent Tonya at the Park Avenue location provided excellent service.

Nathaniel S.  |  Expérience générale 
Évaluation :
5

Rien

ANNETTE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david T. 
Évaluation :
5

The service agent Tanya was excellent

Nathaniel S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darmayne S. 
Évaluation :
5

Nothing. Very smooth process

Donald T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
2

They have a property of ours and they are not trying too get it back to us

Darmayne S.  |  Premières impressions 
Évaluation :
1

Long story short version! Our whole experience with Uhual was HORRIBLE with the exception of the final person we spoke to in customer services days after we needed to get into storage. The Lynchburg General manager did not pause for a few minuets to even try to fix the situation and ignored our calls. We would recommend going else where if you can!

CRYSTALMONIQUE B.  |  Expérience générale 
Évaluation :
3

I rented the van for 2 hours when I got in it there was cigarette butts on the floor and an empty cigarette box on the cup holder and it smelled horrible frome stale cigarettes then for 2 hours the guy charged me 2 separate charges one for 50,33 and one for 17,99 and I did not go over 30 miles total and I filled the tank up what I used .when I brought the van back I asked him if he was going to do an inspection he said yes but I could leave which I thought that was odd but I think he took advantage of me because I'm a senior citizen .I just got the van to move a bed and mattress because it was raining.

Katherine S. 
Évaluation :
1

Je leur donnerais 0 étoiles, si je le pouvais. There was terrible communication from the Call center to the physical locations that cause my family and I to be out in the cold for 4 hours with no resolution to the problem because NO ONE would answer a phone to rectify a problem that was caused by the lack of communication at UHAUL! I rented a 20' truck in Hampton which was one way to Lynchburg VA with a storage unit added on so that we could unload our stuff and return the truck in the same day. When I booked the original reservation over the phone on Dec 13th I was told that the Lynchburg site would be open until 5pm after asking David (the rep) specifically about the holiday schedule. I called again on Dec 19th and spoke with Ian to change that reservation from a trailer to a 15' truck and confirmed that the storage reservation was still attached for pick up and return at 5pm and still was not told that the physical locations would close on the 24th at 1pm. I arrived to the Hampton location on December 22 to pick up the truck were I ended up changing to a 20' truck and asked again about the holiday hours and was told the the location would be open until 5pm on Sunday the 24th. We arrived to the Lynchburg Location at Timberlake only to find that the location was closed. There was no signage to indicate the store was closed nor were there holiday hours posted. I stood and waited thinking someone may have had to close the door for a break, but after no one came and other customer were standing outside for several minuets, I called customer service to find the location had closed an hour prior to my arrival at 2pm. After several hours of speaking with different departments who all just keep passing me around, I spoke to someone who claimed she was speaking by text with a manager and schdule a storage unit at a alternative Uhaul location which we had to pay 109 dollars for despite the fact that we were eligible for a FREE month of storage for renting the truck. We then drove the Uhaul, our personal truck, and our movers to the Park Ave location only to find that the access code that had been provided to us did not work. We attempted to call Quwana Woods, the posted contact, multiple times who's phone went straight to voicemail as if she were ignoring the calls. We then attempted to call customer service back to attempt to rectify the NEW problem only to be told there was nothing she could do to help us. Left with no other option we drove the truck still loaded with all of our belongs to a family members house an hour away. We finally found an alternative place to store our belongs in South Boston Va on Christmas day and had to leave the truck at a differnet location due to the distance we were from Lynchburg. I spoke with someone yesterday who was very helpful and was able to adjust for the additional miles and change the return location for us which we were very grateful for. However, there was nothing she could do about the 90 of gas we had to put in the truck because we didn't know where we were going, the time we had to pay the movers for that didn't even get to unload out stuff, and the time we spent going in circles to get the truck dropped off on time. To top the cake, after I paid 109 for the additional unit and requested it be refunded. I recieved a late notice from Qwana Woods for a storage I NEVER ACCESSED and was charged an additional 15! Yall need to do better. It would have taken just a few minuets for someone to retify the situation or at least extended the reservation and miles or just fix the access code that didn't work. And the storage charge is still on my credit card. SMH

CRYSTALMONIQUE B.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Wayne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin T.  |  Expérience générale 
Évaluation :
5

Qwanna and her staff are the best !!!

SHELLYLEANN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W. 
Évaluation :
4

More help

WILLIAM A. 
Évaluation :
5

People were friendly and helpful.

Ruth A. 
Évaluation :
2

They had the miles wrong. Had to prove we drove a certain amount instead of the 2 000 it said we went over in a days time. The lady was rude too.

Cheyenne C. 
Évaluation :
1

I was charged extra for I have no idea what for. When I try to call nobody answers. You all either are horrible scammers or just very shady. I will be leaving reviews on google reviews, yelp, and with the BBB.

Keith H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RITA L.  |  Premières impressions 
Évaluation :
1

I was Overcharged.

KECHELECHANNING J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim D. 
Évaluation :
5

Even though this is an old location and I have used it on and off now for over 30 years it is still my preferred location in this area everyone who works here is amazing (a few of the new younger employees need to be tweaked a bit. Stop trying to make them overly efficient and unhuman)

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer r.  |  Premières impressions 
Évaluation :
4

Timothy was honestly one of the most patient, helpful representatives I've worked with in a long time. Moving is very stressful, the store was busy, but he was attentive, calm, and very professional to every person who was working with him. I was very impressed with him and wanted to provide that feedback, Tim you were an all-star. Thanks for everything!

KYLE G.  |  Expérience générale 
Évaluation :
5

Quwana was so very friendly and helpful. She's awesome

Timothy M.  |  Premières impressions 
Évaluation :
4

S.O.

jeff M.  |  Expérience générale 
Évaluation :
4

My only comment was that the vehicle reeked of weed. I understand that it's legal to smoke wherever you want, but please deodorize the vehicle.

Bruce N. 
Évaluation :
4

Based on the service received, I would recommend this location to others.

GARY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herbert M. 
Évaluation :
5

Very nice people very friendly

Paul M. 
Évaluation :
5

They were great to work with; professional and polite.

Christopher S. 
Évaluation :
5

The associate who helped me was knowledgeable, informative, helpful and, pleasant! I will always choose this location over the others in the area. I can't recommend this place enough!

Jared J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S. 
Évaluation :
1

Things were stolen out of my storage. I ask the workers they did not care

Katilya J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christopher Y. 
Évaluation :
3

The drop off location has relatively small and congested space.

Yaw A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray W. 
Évaluation :
3

The parking lot was very crowded. There was limited space to park a car.

DARDANELLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damondre j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERSTENSUZANNE C M. 
Évaluation :
5

The counter guy was amazing!

Elizabeth C.  |  Premières impressions 
Évaluation :
5

Very good service

magdalene H. 
Évaluation :
2

The elevator did not work for over a year. There was no price break or refund offered even when I requested it.

matthew t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank e.  |  Expérience générale 
Évaluation :
3

I turned in my equipment a day and a half early thinking I would get some money back to find out that was not the case. This location was super busy and parking was hard to find. The manager was very nice and tried to be as helpful as possible. The computer systems were also down, but she did send me an email for the final bill.

donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
1

They have someone that's been living in the back storage unit in the corner for years and the GM put her hands on my baby daddy to wake him up and tell us we had to move out they were aggressive and rude the GM cussed in our face and called us names that was the rudest person there our code to get in was deactivated then she kicked us out 2 days later I am pregnant and payed for my stay and they had no right to open our unit and tell us to leave after physical encounter with us while we were asleep I will be reporting them and attempting for a law suit due to forced eviction in one day we are required a minimum of a 3 day notice and for assault on my baby daddy and an invasion of privacy

Kayleb M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessie d.  |  Premières impressions 
Évaluation :
5

We're a great help when in need to help a friend

Robert K. 
Évaluation :
5

The staff at this location are fantastic! Always pleasant, helpful, and welcoming. The equipment is as expected with no surprises. Location is perfect. Wonderful experience everytime!

Lonnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

I love the downtown U-haul location. It is close and convenient for downtowners. We turned our truck in here when we first moved to L'burg and rented a storage unit from day 1. The staff here is the best expecially from the top down.

Ronald B.  |  Expérience générale 
Évaluation :
5

Great service.

Piper D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ed K. 
Évaluation :
5

Friendly and helpful.

Mari C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demonte E.  |  Expérience générale 
Évaluation :
1

Do not rent to another person and put their mileage on me I got charged for 130 miles and only put about 40 miles that is fraud and theft and your customer representative was extremely rude and I will be filing a complaint on her

stacy S. 
Évaluation :
3

Thank u

Darrel W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C.  |  Expérience générale 
Évaluation :
4

Very helpful!

Kelli D. 
Évaluation :
1

The reason I rated it one star is because this company wouldn't work with me as far as a payment plan to where I can pay what I can to keep my things because I had lost my job that's when I got behind on my storage payments, I didn't start my new job until Oct 2 of this year so there way no way I can pay the full balance off right away and as far recommended U-Haul to a friend i would yes when it comes to making reservations for the truck when moving day comes around etc and storage it's fine when keeping your items and I'm saying no I wouldn't recommend the storage keeping tona friend on the payment part because this company is not understanding and lacks empathy when someone gets behind on payments because of a job loss etc etc things happen when people get behind on payments and not working on helping the person on a payment plan so the person can help keep their items in storage unit to where the person can pay what they can afford to pay at a time until the person is caught up on the storage payment

Percia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

Diamond was extremely great in helping me get a trailer. She also helped me with the hooking up of the trailer. She greeted me even though she was on the phone with another customer. She is a great person.

Daniel S. 
Évaluation :
5

Driver side door had trouble closing fully no matter how forcefully I closer door... Something with the rubber lining inside door is blocking door from easily closing...

vance B. 
Évaluation :
2

No elevator for use… very inconvenient

Kristie R.  |  Expérience générale 
Évaluation :
5

Good location. The facility is well maintained and staff are very helpful and courteous.

Paul A.  |  Expérience générale 
Évaluation :
1

Elevator easy working could not park at loading dock rolling cart missing wheel had to go up 4 flights of stairs

clearance t.  |  Online Move In 
Évaluation :
2

Parking area is totally too small. Very difficult to get in and out. Had to circle the are three times until there was space to pull the truck in to return it and then had a very hard time getting my personal vehicle out. Only one attendant for morning check out, she was basically running 3 check outs at the same time and it was still a 15 min wait.

Janice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shemika B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicole E.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
1

Will never use them again very rude

Nicole E. 
Évaluation :
5

Quwana provided excellent customer service, answered all of our questions and was overall very pleasant to deal with.

April S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wade F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica P. 
Évaluation :
3

The staff was very friendly, but after I got in my car, my muffler was rattling and shaking. I showed it to them, and the young man who put the hitch on, took it back into the service bay. He came back out and said he had to adjust the size of the heat shield. I then left, and my muffler was still rattling with no repair. I then took it to my mechanic, who said the person who placed the hitch, did not know how to put the heat shield back on, and it did not need to be trimmed like they did. It just needed to be reinstalled properly, which it was not done at U-Haul. Due to this and the extra expense, I would not recommend going to U-Haul.

sarah R. 
Évaluation :
5

The service my husband and I received today was excellent. The man who helped us was very enjoyable and fast. He installed the hitch in 30 minutes.

Jeanette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy M.  |  Expérience générale 
Évaluation :
5

Very efficient. No changes

Marilyn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank e.  |  Premières impressions 
Évaluation :
1

Quwana needs to work on her customer service skills.

My'Love C. 
Évaluation :
5

Nothing needs improvement. The staff was very helpful and the prices are reasonable.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Shannon and Quiana were wonderful. Very helpful and friendly!

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon S. 
Évaluation :
3

Extremely tight area for parking and ingress/egress. Not a good flow of traffic. Staff is very good

stuart M. 
Évaluation :
5

Good customer service

larry L. 
Évaluation :
3

This storage unit was cleaned out and emptied on 8/28. Please discontinue trying to take payment. Thank you for a space to store my items. However , it was not a good experience for the few months that I had this unit. Several times tried to gain access to the unit and could not because it was blocked by moving trucks. This was frustrating to say the least. Even in the day I come to move out I had to wait for the attendant to move a truck.

Joan L.  |  Expérience générale 
Évaluation :
5

Very good Rental experience

Doris T. 
Évaluation :
5

Quwanna is the best. I've been using this space for 2 years, and she's always been super helpful, courteous, friendly and knowledgeable. She's a gem. Thank you so much.

Jason H.  |  Expérience générale 
Évaluation :
1

Lady refused to help me

Laurence H. 
Évaluation :
4

Location Barcode took forever to scan..Timberlake store didn't have a 20' truck. Had to go to park Ave

George J. 
Évaluation :
5

Smooth move and excellent customer service

Shannon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
4

Only wish the elevator was working……

Brooke M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nia W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEFFREY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nett d.  |  Expérience générale 
Évaluation :
5

Justin was very accommodating at your Park Ave location. He even offered to help but I had plenty already, still appreciate the offer! Thanks Guys!!

Ashley M.  |  Online Move In 
Évaluation :
1

The unit was on the third floor and there was no working elevator. The person working didn't offer to help with any kind of solution. He was getting visibly and verbally irritated as I asked questions about transferring to a different location. He basically told me I was SOL and he needed to help the next customer. I'll never do business at the park avenue location again.

Hunter P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R.  |  Premières impressions 
Évaluation :
5

Thank you soo much I'll pay the money I owe

anne z.  |  Expérience générale 
Évaluation :
5

Thank you soo much and your worker helped me his name is Teah

anne z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanatta P.  |  Premières impressions 
Évaluation :
1

I would not recommend using this facility. Worst uhaul experience I've ever had.

Sharika S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl Q.  |  Expérience générale 
Évaluation :
1

If I am given a u it on the fourth floor, you should make it clear the elevator is broken before I load my truck and go there. This was an extreme lack of communication and a waste of my time. I now have to pay mileage on a truck that didn't even allow me to store my items.

John H.  |  Online Move In 
Évaluation :
1

No problem until you have to deal with one of those young ladies that work there that decide to cuss and threaten to beat a customers behind I have been a victim of it and witnessed happen to others ! Glad I videoed my latest encounter with the latest

Elden T.  |  Expérience générale 
Évaluation :
5

I want to give a shout out to “Q” and he associates for always going above and beyond to make things right and provide a good customer experience!

Shellie C.  |  Expérience générale 
Évaluation :
5

Only issue is the front door shut on me as I cane through slammed me in between n the staff member had to come help n physically push it open other than that the staff n everything was nice n helpful

shawna l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marjorie B.  |  Premières impressions 
Évaluation :
1

Was not told that unit was up 2,5 flights of stairs and elevator was not working until we got to location. We are senior citizens and unable to make that work. Call center should be required to specify location upfront before reservation is made. Employee was alone and yelled at us for being frustrated. You need better customer service training.

Marjorie B.  |  Expérience générale 
Évaluation :
5

GREAT STAFF!!

Michael D.  |  Premières impressions 
Évaluation :
5

Tanya was a life saver!

Brooke M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nett d.  |  Premières impressions 
Évaluation :
5

The owner is a godsend angel, and I am so thankful for her. She provided the best service I have ever had.

David V.  |  Premières impressions 
Évaluation :
3

Having the storage on the 4th floor with no working elevator made the experience more difficult than it should have been.

Korey B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristie R.  |  Online Move In 
Évaluation :
2

You charged my card even tho I had cleaned it out before my free 30 days was up.

jacob b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adeyemi a.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william d.  |  Premières impressions 
Évaluation :
1

From my first day moving in I have had several negative interactions with this particular storage facility. My initial reservation was removed from the system and the unit I secured online was given to someone else. Luckily enough there was a unit available, smaller but available. The rate increased twice in less than a year with only mild improvements. My items were damaged as a result of the renovations that are happening. There was horrible dust and so many insects in the unit, I'm guessing because the building itself is so old. If the main door was closed the side doors were not easy to open or could not be opened (even with following the procedure). Some of the staff are very rude and unfriendly. While the manager did what she could to mitigate some of these interactions I still had an overall horrible experience.

Colette T.  |  Expérience générale 
Évaluation :
5

The person doing my check out was really great!

Emily R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taran M.  |  Premières impressions 
Évaluation :
5

No comments

ann j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demonte E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adeyemi a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara J.  |  Premières impressions 
Évaluation :
5

The entire staff was helpful and knowledgeable. The manager was friendly and approachable. I would rent here again.

Enoch P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell E.  |  Premières impressions 
Évaluation :
5

The owner was very pleasant and even though I had to cancel the contract because the elevator wasn't working and I had trouble walking up 3 flights of steps without carrying anything, there was no problem canceling the contract. She thanked me for coming in!

judy f.  |  Premières impressions 
Évaluation :
5

The supervisor was very helpful and polite.

Tammy V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDNA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gay w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEAGANLYNN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana T.  |  Premières impressions 
Évaluation :
3

I moved my belongings on the 8th and had paid until the 30th and couldn't get any of my money back. I think that's a unfair practice for your company.

YVETTEALEXANDER C.  |  Expérience générale 
Évaluation :
2

I've used this storage unit before and the elevator was broken as of April 202. I've moved back in and I'm on the 4th floor. I called ahead and asked if the elevator had actually been fixed and found it had not. Had I known that I would have chosen a different storage space.

Daniel L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIADARE G.  |  Expérience générale 
Évaluation :
5

Friendly staff who made everything easy. Rental and check in and out process is well designed.

SCOTT H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debra s.  |  Premières impressions 
Évaluation :
5

The manager is do sweet, and made me feel good in purchasing a storage space. Thank you so much for the awesome customer service. KUDOS to you Quwanda

sharon m.  |  Premières impressions 
Évaluation :
3

Quite a haul up to the 4th floor. Hope the elevator is fixes soon.

ernest c.  |  Premières impressions 
Évaluation :
5

I had no problems the whole 4yrs. I had my stuff stored there , it was always clean and the staff always friendly and helpful . Thanks for the peace of mind having my things there .

JONNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandar S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANA P.  |  Expérience générale 
Évaluation :
2

The length of time that your elevator has been out of order is unacceptable.

Tex R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex K.  |  Expérience générale 
Évaluation :
5

Brannon was so helpful and informative. we were going through a very distressing time and he took his time with us and made recommendations to help us with our needs. His compassion and kindness completely turned our distressing day around.

Andrew B.  |  Premières impressions 
Évaluation :
5

It was the only place I have ever rented from so I don't have anything to compare it to

Camellia T.  |  Premières impressions 
Évaluation :
4

Would be great if elevator was working

Norman B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saj V.  |  Expérience générale 
Évaluation :
1

Unit had large wire bundle through middle of storage space at about eye level. Staff never attempted to come up with some sort of solution. Eventually I was told there was nothing they could do. Was then asked to open the unit to add MORE wires through it for three days. Brick walls were falling apart and ruined a good portion of my things. Very disappointed in the cost of storage at this location and the condition of the building is terrible. I am extremely disappointed in the locations services and facilities.

kevin n.  |  Expérience générale 
Évaluation :
5

Staff is friendly and very helpful, even when someone as clueless as me comes in. I'll be using their services any time I need a rental or storage!

Hannah L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W.  |  Expérience générale 
Évaluation :
5

My experience with uhaul was great especially with Quwana she was very compassionate and very understanding especially during the difficult times that I was going through in my personal life..thank you Quwana for everything and thank you uhaul for everything

Dawn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antionette w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandar S.  |  Premières impressions 
Évaluation :
5

Great experience

Norman B.  |  Premières impressions 
Évaluation :
5

Besides the elevator being broken all was great

Norman B.  |  Expérience générale 
Évaluation :
5

Tonaya was extremely helpful and friendly.

Norman B.  |  Premières impressions 
Évaluation :
5

Quwana was always so pleasant when I needed to speak to someone on site or by phone.

brenda b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L C.  |  Expérience générale 
Évaluation :
2

staff was very friendly and helpful which is why 2 stars instead of 1. However the facilities were sub-par to other uhaul storage locations and other storage facilities I have used, and at move in I found out the elevator is permanently broken which is NOT covered on the website, fortunately staff was able to move me from the 4th to the 3rd floor but I had to call in 3 friends to help me move in since we had to carry everything up the stairs and my leg is broken and still in a cast. Also there were visible rodent droppings on the stairs and in the building, the storage unit itself had 2 large rat traps taking up space in 2 of the 4 corners, the units are made of plywood and staples coming out and can easily be taken apart to gain entry, not very secure at all. I considered not moving in as planned that day but didn't have much choice due to limited options in the area and needing to move in that day as planned... Also found out my renters insurance doesn't cover rodent damage which is my main concern after looking at the facility, so I had to get the uhaul storage insurance making it even more of an expense than planned. May have to look for a better storage solution ASAP. Not the staffs fault, but absolutely nowhere near the higher quality uhaul experiences I have had when using your services in the past.

ZACHARY H.  |  Premières impressions 
Évaluation :
3

I wish you guys had 24 hour access!

peter b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tapeka F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia h.  |  Expérience générale 
Évaluation :
1

Even though mechanical issues may arise in any business, the business should still offer alternative solutions in helping the clients reach their goal. I went in March 2021 with a crew and truck to move out of my unit. Elevator was broken. I asked for alternative solutiins becsuse my crew could only work so many hours. After that I would need Uhauls' help. Nothing. Not even an attempt to resolve CG the matter. All year I moved stuff out of ny unit. Go in March 7th 2022 with crew and truck ty o move completely out. Same thing all over again. When a mention of movers; the communication was not complete. Therefore no resolve. I feel as if I was forced to stay on location for an entire year. I want a full year's refund simply because no resolve was even being made to resolve the situation.

REGINA M.  |  Expérience générale 
Évaluation :
2

They went up on storage and still no elevator so inconvenient

Sheena G.  |  Premières impressions 
Évaluation :
5

5-Stars

Redmond H.  |  Premières impressions 
Évaluation :
5

The weather workers were friendly and helpful

Jacqueline G.  |  Premières impressions 
Évaluation :
5

The staff was very pleasant and helpful

CLAUDIAMICHELLE S.  |  Expérience générale 
Évaluation :
5

Moving out was pretty easy. moved out our Items in unit, wipe down the storage unit. Went to front desk after to close out our rental & return equipment

jessica o.  |  Expérience générale 
Évaluation :
3

The elevator was not working, we had to carry our things up 4 floors!

WAYNE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shellie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda r.  |  Expérience générale 
Évaluation :
5

At both locations I went to the staff was patience and kind. Especially Kofi at the Timberlake Rd. Store who I got the uhaul truck from.

KENITA N.  |  Premières impressions 
Évaluation :
4

Everything was nice except the elevator was out and I had to carry everything down 2 flight of stairs

CLAUDIAMICHELLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S.  |  Expérience générale 
Évaluation :
2

The manager Was very nice and efficient, but she said I could not have the size unit that I reserved bc UHaul reserved units that aren't available. So I got a smaller one, but sufficient. Also I was concerned when I saw mouse traps in my unit, and some moisture and mold on the ceiling above where I stored my treasured photographs.

Deborah T.  |  Premières impressions 
Évaluation :
5

Best in the world

loval h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell r.  |  Expérience générale 
Évaluation :
5

CSR was very sweet and provided helpful tips. She was very helpful and welcoming

Tapeka F.  |  Premières impressions 
Évaluation :
2

My code that I received was wrong and I recieved no help in fixing it

Gabrielle M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTYLYNELLE H.  |  Expérience générale 
Évaluation :
4

Professional and very good customer service

jeff M.  |  Premières impressions 
Évaluation :
1

The indoor facility is very falsely advertised and if I would have seen the inside before booking I would have taken my business elsewhere. The indoor units are made of cheap material that someone could easily break through with a roof of chicken wire. When I tried to access my unit, my card to get in wasn't working and the manager was annoyed that they had to come in early and help me, but didn't even fix my card just opened the one door and said I better keep that open and left. Lastly, after making the reservation and checking-in in person, they asked me if anyone told me that the elevator was broken. I was never informed about it as I would not have selected the 4th floor unit with a whole house of furniture to move up there. Sadly, I did not have my moving truck long enough to find a new location and move it there so I'm stuck. Thankfully my family was able to help me move in but myself along with all the members of my family that saw the terrible place and experience will ensure to tell people to take their business elsewhere.

Sarah A.  |  Premières impressions 
Évaluation :
5

Qwana and Jessica were the best and all of the staff. They were friendly and informative. Very professional and pleasant to work with.

Ronald B.  |  Online Move In 
Évaluation :
5

100 % helpful and courteous. Will use again and recommend.

Jason H.  |  Online Move In 
Évaluation :
3

Only problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn't have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.

sherlene b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendrickia b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H.  |  Premières impressions 
Évaluation :
2

The elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient

Charlene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamantha K.  |  Expérience générale 
Évaluation :
5

Very clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.

Gregory B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
1

Please refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.

richard m.  |  Expérience générale 
Évaluation :
2

i have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company

Nina J.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deshana R.  |  Expérience générale 
Évaluation :
2

The staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.

Terry P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA S.  |  Expérience générale 
Évaluation :
1

I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.

Archana M.  |  Online Move In 
Évaluation :
5

It was a pleasant experience, and my move went well.

Darrell S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yvonne n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROXANNE C.  |  Expérience générale 
Évaluation :
2

It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building

Mikayla M.  |  Online Move In 
Évaluation :
5

Staff of one was very profesdional and helpful

yvonne n.  |  Premières impressions 
Évaluation :
5

The manager went above and beyond for me. I am very happy with the experience.

Elizabeth M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPHINE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIEAMOS S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wilfred f.  |  Expérience générale 
Évaluation :
5

This location was very friendly and very helpful.

Chandra A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent L.  |  Premières impressions 
Évaluation :
5

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

christine s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina b.  |  Expérience générale 
Évaluation :
4

Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!

Marie H.  |  Expérience générale 
Évaluation :
1

Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it

angela d.  |  Expérience générale 
Évaluation :
1

My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.

Katrina C.  |  Expérience générale 
Évaluation :
1

We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.

Myke B.  |  Premières impressions 
Évaluation :
3

Staff was pleasant and professional.

ROXANNE C.  |  Premières impressions 
Évaluation :
5

I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍

Rebecca V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina b.  |  Premières impressions 
Évaluation :
1

Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats  everywhere.

Charles H.  |  Expérience générale 
Évaluation :
4

The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20

Lauren D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maragret s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H.  |  Expérience générale 
Évaluation :
4

I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.

CONNIE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie L.  |  Expérience générale 
Évaluation :
5

Very good people to work with and very understanding.

Sonya B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

carnella e.  |  Premières impressions 
Évaluation :
4

The main door had problem opening & closing on 2 occasions when we went to check our storage.

Victoria N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katherine S.  |  Online Move In 
Évaluation :
5

Really the staff was great! They were always friendly and helpful

Brandon D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fanny m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M.  |  Expérience générale 
Évaluation :
5

Loved the first month’s free rental!

TIMOTHYRANDOLPH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Premières impressions 
Évaluation :
1

Had very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren't picked up until following day which would've been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn't plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn't be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can't guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, "that's fine, you can come whenever, the unboxed haven't been pulled out yet". So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don't have any trucks but it wasn't the right truck for someone who didn't want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn't be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.

Elizabeth A.  |  Expérience générale 
Évaluation :
5

The young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super job

Bob M.  |  Premières impressions 
Évaluation :
3

Expensive

jacquelyn b.  |  Expérience générale 
Évaluation :
5

Yes nice service.

randy h.  |  Expérience générale 
Évaluation :
1

The door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.

Winifred H.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.

michael g.  |  Expérience générale 
Évaluation :
4

The storage was great other than the price increase I think it's still a little expensive for the size storage I had.

raia n.  |  Expérience générale 
Évaluation :
5

Very helpful service!

David R.  |  Premières impressions 
Évaluation :
5

Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..

Paul B.  |  Expérience générale 
Évaluation :
5

Merci

CYNTHIA S.  |  Premières impressions 
Évaluation :
5

Merci

CYNTHIA S.  |  Expérience générale 
Évaluation :
5

The sales rep I dealt with was extremely knowledgeable and very helpful.

Paul B.  |  Premières impressions 
Évaluation :
4

Staff was very friendly and helpful.

Sonya's H.  |  Expérience générale 
Évaluation :
5

The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.

Tyrone T.  |  Expérience générale 
Évaluation :
4

Manager was always willing to help in anyway. Very friendly staff.

sherlene b.  |  Expérience générale 
Évaluation :
5

Great service

Jennifer W.  |  Premières impressions 
Évaluation :
4

S.O.

Cloria R.  |  Expérience générale 
Évaluation :
4

Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Erica G S.  |  Expérience générale 
Évaluation :
5

Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

Alex F.  |  Premières impressions 
Évaluation :
5

The staff members were always helpful, immediately attentive and offered the best advice.

KELVIN M.  |  Expérience générale 
Évaluation :
4

I would work with this facility again

George M.  |  Expérience générale 
Évaluation :
1

The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

Willis D.  |  Expérience générale 
Évaluation :
4

I would recommend Uhaul to friends the stafff is very friendly and very helpful

linda l.  |  Expérience générale 
Évaluation :
5

The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

cathy M.  |  Expérience générale 
Évaluation :
5

I really appreciated the staff they all were very helpful ...love this place💜

juliet A.  |  Expérience générale 
Évaluation :
5

I purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!

Elizabeth S.  |  Réservation 
Évaluation :
4

Nice, clean facility. Very convenient and accessible. Most was well secured

james f b.  |  Expérience générale 
Évaluation :
5

Wonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.

Tamika J.  |  Expérience générale 
Évaluation :
5

Your staff was very above average and helpful! Thank you Vaughan Atkins

Vaughan A.  |  Expérience générale 
Évaluation :
5

Thank YOU

alonzo v.  |  Réservation 
Évaluation :
1

It was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.

Tara H.  |  Expérience générale 
Évaluation :
4

Everyone was nice n friendly and helpful, the storage area was very clean .

JONNA B.  |  Réservation 
Évaluation :
3

IT was A fair price.

bernard c.  |  Expérience générale 
Évaluation :
1

Sorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it

Ashley d.  |  Expérience générale 
Évaluation :
5

Miss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly

margguerite c.  |  Expérience générale 
Évaluation :
5

Very good

curtis s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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