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Annette W. | Overall ExperienceSelf Storage Units in Lynchburg, VA, 24501
U-Haul Moving & Storage de Downtown Lynchburg
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U-Haul Moving & Storage of Timberlake
7401 Timberlake Rd, Lynchburg, VA 24502 View Available Units4,6 miles from this location -
Buchanan Self Storage
20766 Main St, Po Box 1086, Buchanan, VA 24066 View Available Units29,8 miles from this location -
UDOIT Keysville Climate Controlled Self Storage
780 Farmville Hwy, Keysville, VA 23947 View Available Units43,7 miles from this location -
Sours Automotive
2146 Tinkling Spring Rd, Stuarts Draft, VA 24477 View Available Units
(U-Haul Neighborhood Dealer)45,1 miles from this location
Autres U-Haul Services
Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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Best around!
Tanya S. | First ImpressionsThey did a great job a+
larry p. | First ImpressionsThe Counter Agent Tonya at the Park Avenue location provided excellent service.
Nathaniel S. | Overall ExperienceThey have a property of ours and they are not trying too get it back to us
Darmayne S. | First ImpressionsLong story short version! Our whole experience with Uhual was HORRIBLE with the exception of the final person we spoke to in customer services days after we needed to get into storage. The Lynchburg General manager did not pause for a few minuets to even try to fix the situation and ignored our calls. We would recommend going else where if you can!
CRYSTALMONIQUE B. | Overall ExperienceIf I could give 0 stars I would. There was terrible communication from the Call center to the physical locations that cause my family and I to be out in the cold for 4 hours with no resolution to the problem because NO ONE would answer a phone to rectify a problem that was caused by the lack of communication at UHAUL! I rented a 20' truck in Hampton which was one way to Lynchburg VA with a storage unit added on so that we could unload our stuff and return the truck in the same day. When I booked the original reservation over the phone on Dec 13th I was told that the Lynchburg site would be open until 5pm after asking David (the rep) specifically about the holiday schedule. I called again on Dec 19th and spoke with Ian to change that reservation from a trailer to a 15' truck and confirmed that the storage reservation was still attached for pick up and return at 5pm and still was not told that the physical locations would close on the 24th at 1pm. I arrived to the Hampton location on December 22 to pick up the truck were I ended up changing to a 20' truck and asked again about the holiday hours and was told the the location would be open until 5pm on Sunday the 24th. We arrived to the Lynchburg Location at Timberlake only to find that the location was closed. There was no signage to indicate the store was closed nor were there holiday hours posted. I stood and waited thinking someone may have had to close the door for a break, but after no one came and other customer were standing outside for several minuets, I called customer service to find the location had closed an hour prior to my arrival at 2pm. After several hours of speaking with different departments who all just keep passing me around, I spoke to someone who claimed she was speaking by text with a manager and schdule a storage unit at a alternative Uhaul location which we had to pay 109 dollars for despite the fact that we were eligible for a FREE month of storage for renting the truck. We then drove the Uhaul, our personal truck, and our movers to the Park Ave location only to find that the access code that had been provided to us did not work. We attempted to call Quwana Woods, the posted contact, multiple times who's phone went straight to voicemail as if she were ignoring the calls. We then attempted to call customer service back to attempt to rectify the NEW problem only to be told there was nothing she could do to help us. Left with no other option we drove the truck still loaded with all of our belongs to a family members house an hour away. We finally found an alternative place to store our belongs in South Boston Va on Christmas day and had to leave the truck at a differnet location due to the distance we were from Lynchburg. I spoke with someone yesterday who was very helpful and was able to adjust for the additional miles and change the return location for us which we were very grateful for. However, there was nothing she could do about the 90 of gas we had to put in the truck because we didn't know where we were going, the time we had to pay the movers for that didn't even get to unload out stuff, and the time we spent going in circles to get the truck dropped off on time. To top the cake, after I paid 109 for the additional unit and requested it be refunded. I recieved a late notice from Qwana Woods for a storage I NEVER ACCESSED and was charged an additional 15! Yall need to do better. It would have taken just a few minuets for someone to retify the situation or at least extended the reservation and miles or just fix the access code that didn't work. And the storage charge is still on my credit card. SMH
CRYSTALMONIQUE B. | Online Move InQwanna and her staff are the best !!!
SHELLYLEANN M. | Overall ExperienceTimothy was honestly one of the most patient, helpful representatives I've worked with in a long time. Moving is very stressful, the store was busy, but he was attentive, calm, and very professional to every person who was working with him. I was very impressed with him and wanted to provide that feedback, Tim you were an all-star. Thanks for everything!
KYLE G. | Overall ExperienceQuwana was so very friendly and helpful. She's awesome
Timothy M. | First ImpressionsN/A
jeff M. | Overall ExperienceThings were stolen out of my storage. I ask the workers they did not care
Katilya J. | Overall ExperienceThe counter guy was amazing!
Elizabeth C. | First ImpressionsThe elevator did not work for over a year. There was no price break or refund offered even when I requested it.
matthew t. | Overall Experience