Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30

5 768 évaluations

1101 E Loop 820   Fort Worth, TX 76120
(S Of Jt White Rd)

(817) 446-1292

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(817) 446-1292

1101 E Loop 820
Fort Worth, TX 76120
(S Of Jt White Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I didn't get any money 螺 back it was $39. I didn't know if I was to get anything back or not

Marchello Minter 
Évaluation :
4

The tie down straps need to be replaced. Strap fell off during transport.

richard hagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane Rogers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Halley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON DAMERON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana Thompson 
Évaluation :
5

The staff is very friendly, English is my second language and the lady give me all the introduction very clearly and respectful.

Gabriela Lopez 
Évaluation :
4

Personnel amical

Eric Ridly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esta Wells  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Jackson 
Évaluation :
5

Love the dude that works outside and is there every day. He is an ace and so is the general manager. This is the best U-Haul ever. And I'm grateful to the gentleman outside. He is always spot on!

Tobi Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevon Joesph 
Évaluation :
5

Keep up the great work

theotis williams 
Évaluation :
4

Unfortunately extra storage fees were not clear or included in the original quote, that surprise was disappointing. Other than that everything else was great.

Tris Morris 
Évaluation :
5

No changes needed

Rogers Wright 
Évaluation :
5

The staff at this location are wonderful. Our nonprofit organization rents trucks on a regular basis and we prefer to walk in and do business with the team at this location rather than do the mobile pick up. ***The only recommendation we have; DISCOUNT pricing for nonprofits!

GARY WILKERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN LANTZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nila Laney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Aldous 
Évaluation :
4

Le client n'a pas laissé de commentaire.

oscar haley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Lefear 
Évaluation :
5

It was disappointing to learn that there is neither a senior nor veteran discount offered at this location. Otherwise, everything went well.

Noah Cano 
Évaluation :
5

David was extremely helpful!!

ALLEN kim GRIFFIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Adams 
Évaluation :
5

The young lady and man was so nice to help me schedule and pickup truck. Awesome customer service.

CAROLYN YOUNG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Grimes 
Évaluation :
3

We booked a trailer rental online and received a confirmation. At 5:00pm the night before our morning reservation, we received a call that we needed to move to a different U-Haul pickup location. We ultimately agreed to a later pickup time. I picked up the trailer and discovered you had several trailers available on your lot?!? Something isnt working with your inventory management and customers are being inconvenienced with minimal notice!!

George Coyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany kennedy 
Évaluation :
3

I placed a cc on file When my wife picked up the truck she had to use her debit card I was not happy

robin lash 
Évaluation :
5

Everything was good

Abdellouhab Merhouar 
Évaluation :
5

Not a thing

Larry Diamond 
Évaluation :
5

Truck needs lots of work. Steering is not what it should be, didn't feel safe driving it. Truck body and box is dented all over. It's obvious that this vehicle is well used and abused.

Linda Holderman 
Évaluation :
5

Je la recommande fortement.

Isagani Secretaria 
Évaluation :
5

The young lady that helped me Saturday, Keondra(please forgive the spelling) who helped me Tuesday , David Wiley whole staff were super helpful and informative! Thank you all!

shumaen barros 
Évaluation :
5

My experience with uHaul has been beyond expectations. Thank you for the safe care of multi generational family belongings. The front desk treatment was always courteous and helpful. The access to staff and unit was typically convenient. I will continue to recommend your services to others.

CAROL DARWIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shemeka Jones  |  Online Move In 
Évaluation :
3

After making an online reservation for a truck and storage space, a lady there, first told me that I didn't have a vehicle reserved in the system. When I finally pulled up to reservation in my email, she finally decided to give me a vehicle. After finally getting the vehicle taken care of, I then asked her what about the storage space; she then stated that I definitely didn't have a storage space. I then asked the manager to please take a look at my online reservation, and he then told her that "yes I not only have a reservation, but I already paid, and the unit # is Olson in the email". I have no idea why I was receiving such poor customer service, and what appeared to be a persistent problem of not wanting to provide service. I just wrote it off as, maybe she is new; but when I returned to purchase the required round lock needed to secure the storage space, I then realized a complete difference in service between customers who appeared to share the same Race and Ethnicity as her. Needless to say, but I am of a different race. I have been using U-haul for over 23 years, and I've only received 100 % exceptional service, with this being the first negative experience. I won't put her name, but I did pick up the truck on Saturday, 24 February 2024, between 4-5 PM. Everyone else at the location, were super.

Milton Morales  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dedrick Simien 
Évaluation :
3

After making an online reservation for a truck and storage space, a lady there, first told me that I didn't have a vehicle reserved in the system. When I finally pulled up to reservation in my email, she finally decided to give me a vehicle. After finally getting the vehicle taken care of, I then asked her what about the storage space; she then stated that I definitely didn't have a storage space. I then asked the manager to please take a look at my online reservation, and he then told her that "yes I not only have a reservation, but I already paid, and the unit # is Olson in the email". I have no idea why I was receiving such poor customer service, and what appeared to be a persistent problem of not wanting to provide service. I just wrote it off as, maybe she is new; but when I returned to purchase the required round lock needed to secure the storage space, I then realized a complete difference in service between customers who appeared to share the same Race and Ethnicity as her. Needless to say, but I am of a different race. I have been using U-haul for over 23 years, and I've only received 100 % exceptional service, with this being the first negative experience. I won't put her name, but I did pick up the truck on Saturday, 24 February 2024, between 4-5 PM. Everyone else at the location, were super.

Milton Morales 
Évaluation :
5

Only bad thing is when it rained the lower level had water all down the hallways

MATTHEW NASH  |  Expérience générale 
Évaluation :
5

No need for improvement at the time because everything was great

Victor Vargas Negron 
Évaluation :
5

Beautiful team of employees!! Kind and very helpful.

Anna Gordon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Shepherd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya Lockett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Gibbs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON ZUNIGA 
Évaluation :
4

It's funny how your question are only to Reflect to the basic not the Obvious of your company as a whole. A customer that's being there for 10 to 20 or maybe 30 yrs, should get a little Incentive for being a loyal customer, but instead 樂 just keep getting letters of hike increase. I quess that's your way of running a business n if u read it right "WE THE Consumers ARE THE 1 KEEPING YOUR COMPANY IN BUSINESS. It would be nice to RETURN the favor ONCE n a while... A Bonus KEEP THE Elevate and air condition working. Thank you a long time Patron

DEIRDREE RUSSELL  |  Premières impressions 
Évaluation :
4

Faster checkout time at time of pick-up. Only had one person at the checkout counter. Waited ~20 minutes.

Craig Birkenfeld 
Évaluation :
5

Really nothing I can think of everything was spot on

Dallas Larned 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charnice Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rigoberto Rangel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Brown  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosco Tatum 
Évaluation :
5

The staff was very helpful.

WILLIAM HARN 
Évaluation :
1

Le client n'a pas laissé de commentaire.

frederick brown 
Évaluation :
4

Everything was great

Mae mcCarty 
Évaluation :
3

I talked to multiple customer service agents about my payment method being changed and the charges kept occurring on the original card. I also changed it on the app. With a tight moving budget this made my experience extremely stressful. The customer service rep that reached out to me after I made a formal complaint was not helpful. She only offered to refund and recharge my new card after it was too late. Our UBoxes were also two days late and I was not notified of the reason for this. Overall communication was poor and I expected so much more from such a reputable company. I would appreciate a refund of some sort for the difficulty this caused and the time I spent trying to fix it.

Meredith Reeves 
Évaluation :
4

Wished had known where gas station was located. Also, larger sign to find location. Hard to see when it was so dark but found it and had to figure out where to go to locate slot for key.

Vera CLAYTON 
Évaluation :
5

Always a good spot. First time using the after hours drop off system - worked great. Merci.

Mark Thomas 
Évaluation :
5

Nothing at all and the night shift employee she was spectacular and had the best customer service 😁

Steven Holder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Span 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan Baskerville 
Évaluation :
3

I was not told about future charges when I first signed up for u-boxes. After multiple times of asking specifics of any fees for drop off on my end date and anything else I should know. I was not only surprised by two separate charges, one for a second month of storage which I only used for one month. But additionally charged for the dropping off of the storage units on my final day of use. There should be better communication and documentation of these future charges. I specifically asked if this included my 5 weeks and the end drop off. Then! When I booked my delivery of the boxes for my final day was told I would be charged $120 (another hidden fee) and was not charged that but instead $210! After having to call did finally get refunded the $90. On top of this I was told I could schedule my delivery the day before but when I got that call, was told 8-11am only no changes. I was hoping for just after 12pm so I could work that morning, but no wiggle room or changes were able to be made. So I miss work and then at 10:45am called since no one had delivered yet… they showed up at 12:15. So not only charged unexpectedly several times but lost money from work for no reason. To say I'm disappointed is an understatement. I'd rather pay more money to a company in the future who is completely communicative about their contracts. Never again.

Nicole Lachin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD WRIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Odukogbe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantelle Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Tinker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanika Lundy  |  Expérience générale 
Évaluation :
5

The operation moved great, and would not change anything. Thanks

Ronny Sims 
Évaluation :
5

Oscar is the best. Period.

Emily Newcomb 
Évaluation :
5

Rep at counter was a+. Fast courteous and knowledgeable. Truck great condition. Return was easy. We got job done. Your rep at counter is a treasure.

James Moreland 
Évaluation :
2

Do not change equipment on customer at the last minute.

Craig Cheramie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka Carter 
Évaluation :
4

I should not have been charged for the Dolly it was broke when i got to the house

Ivan Henson 
Évaluation :
1

Everyone was very friendly and helpful. This was my first time. I kept going back in office because I'm not computer savy. No one was rude. They all were very willing to help. One lady stayed until i got the van checked back in. I think she knew I was gonna need help with my return. I greatly appreciated that.

Jacqueline Shepherd  |  Premières impressions 
Évaluation :
5

Great place to put my stuff if I have anything that I need to put in storage storage safe and friendly and convenient for me

Michael McDowell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine Burks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir Carranza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Smith 
Évaluation :
3

Better training for the people that serve the public. The lady that helped us was polite and professional but had to have help completing steps for registration even though we had a reservation.

Tammy Truss 
Évaluation :
5

Staff was courteous and always responsive to all our needs.

Loretta Burns  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashley Witchen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Fernandes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greshanna Earl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hart Nolte Roth 
Évaluation :
5

The staff were helpful and efficient. Oscar even helped me put my boxes into my car.

Aja Bowen   |  Premières impressions 
Évaluation :
5

Great customer service, love the woman who took care of me!

Cherie Coplin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

senora cochran 
Évaluation :
5

Keep up the great work.

Linda Manning  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA WHITE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL KILISHEK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Pridgen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Dill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queinton Waldon 
Évaluation :
5

Everything was excellent

Cary Holloway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashanda Scott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Sanders 
Évaluation :
5

2 Things; Give a discount to local nonprofits! When a customer extends their rental via a phone call and pays the difference; ask the local staff NOT to call the customer and tell them "they can't do that"! It is NOT the customers fault that your system doesn't communicate with the local store!! Our nonprofit rents trucks from you 10-15 times per year, and as a loyal customer, we should be treated better than that.

GARY WILKERSON 
Évaluation :
3

The wipers were zip-tied. They were disorganized. But, for U-Haul, they were average

Karen Carroll McKee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony newhouse  |  Premières impressions 
Évaluation :
3

Take time to.listen to your customers

TEQUILA SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chennon Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny Blackman 
Évaluation :
5

First thing is fix Oscar's attitude I rented a dolly an employee told me it was in the truck everything was good to go. I got home no dolly. Called haul spoke with Oscar and told what had happened. He spoke to me like I was stupid and some 2nd class citizen. I canbtell he put the phone down on the counter when I was talking to him then he picks up and say I'm not going to argue with you. I don't like Oscar he has no business working there. Oscar SUCKS!!!!! ALL THE OTHERstaff very nice and professional. 2nd thing it would be nice in the future if the trucks had back up cameras like the ones they have on the U.P.S. trucks. Other then that it was great.. please send OSCAR TO THE UHAUAL IN THE NORTH POLE where he will later learn to appreciate people. He needs to understand that myself and other's. Us customers pay his salary without people you will not have business in that location. People like Oscar need to be reminded of that. I think Oscar is just there for a pay check he never said we will be with you in a moment or anything. The day I dropped off the truck on Saturday before 11 am the two staff upfront were very nice. I bet they don't like Oscar either. Anyways enough about that loser Oscar. I will not give a bad review about uhaul...uhaul is great it's just every now and then you get a bad employee. Merci

DANIEL CABRERA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY DEE GRIFFIN 
Évaluation :
5

The only improvement suggestion I could offer; give discounts to local nonprofit organizations! Better our community by helping local nonprofits serving the community by providing discounts on rentals.

GARY WILKERSON 
Évaluation :
3

Only thing they didn't have what I wanted. Asked for a tow dolly and had to rent a car hauler. There where two dolly on the lot

MICHAEL HURST 
Évaluation :
5

Great Customer Service. Quick & Easy truck drop-off.

Deijah Mcknight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTON BOLDON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY MERCER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Guy   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc hearn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bridgette jones 
Évaluation :
4

I have used this service twice in a year. I was disappointed by the Spokane/Deer Park office and their delays.

lisa Robertson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quinton Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elbert Reynolds  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyrasha Guy  |  Expérience générale 
Évaluation :
5

Mr. Willie goes above and beyond for the customers and the employees in the office are always polite and courteous.

DeAngela Sanders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENINA SHIELDS  |  Expérience générale 
Évaluation :
5

The staff were very friendly and helpful!

Claudette Triano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANIA PARSON  |  Premières impressions 
Évaluation :
2

As a storage it is great. But the premises has homeless people on drugs creeping around and it's frightening

Regina Groves  |  Online Move In 
Évaluation :
1

I moved out on the 14 and couldn’t send pictures the online system didn’t work and no one answered the phone and then they sent a that a payment was pending and I was already gone on the 14 of Oct I have pictures

DESIREE MOORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron Davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD TOSTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael watson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savonna King  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andranet Booker  |  Premières impressions 
Évaluation :
3

Staff gets two thumbs down...... Very disrespectful!!

roderick howard  |  Expérience générale 
Évaluation :
5

Thanks For Everything

LINDA WILLIAMS  |  Expérience générale 
Évaluation :
5

Service agent I think her name is Chakevia was very helpful and always smiling great customer service.

Annie Newell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice Rainwater  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Davis  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

makayla cosby  |  Expérience générale 
Évaluation :
4

Shouldn't have to pay full month for 1 day I don't believe I should have to pay 1day prorated thx y'all have been great thanks. EBR3

Edward Rawson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Harles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Chapple  |  Premières impressions 
Évaluation :
2

The elevator never works which is a major problem if your storage is not at the first floor level the storage area hallways are always dirty & the staff is not so friendly never coming back to this facility

JESUS HERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Harles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franclean Talah  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrice Ogaji  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle Blakely  |  Expérience générale 
Évaluation :
5

Everyone was always nice my only issue was sometimes it was hard to reach someone from this uhaul be it was often put to customer service.

Flecia Freeman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Williams  |  Expérience générale 
Évaluation :
5

Best storage facility I have ever used by far. Facility clean, neat, smells great! Clean restroom! Warm, friendly, professional staff, clean, safe and secure storage unit. Stand and take a bow! Excellent! Facility and customer service skills excellent and could serve as a model for others to emulate! Thank you for your service!! Well done!!

carl woodson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene Sanford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen borens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonny ector  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Williams  |  Expérience générale 
Évaluation :
3

Expensive

Roger Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD TOSTON  |  Premières impressions 
Évaluation :
3

If the elevator worked all the time it would have improved my experience. I actually moved out on 4/29/23, but the elevator was broken and I couldn't move my refrigerator. Uhaul finally fixed the elevator and delivered my refrigerator on 7/24/23. I am requesting a check for the two months I've been without my appliance equal to what I paid each month for my storage unit.

ALICE FOWLER  |  Expérience générale 
Évaluation :
5

The manager was very nice and professional also helpful broke everything down so we understand exactly what was going on. If she wasn't the she should be.

NIKKI SPAN  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JARVIS SMITH  |  Expérience générale 
Évaluation :
5

The black front desk clerk was very professional and courteous. She knew her work very well although the computer system was slow and interrupted her possessing the paper work. She made the process durable.

laberta brown  |  Expérience générale 
Évaluation :
5

I think the staff was very professional.and the greetings you and with the smile it's made my day better made me feel welcome.Thank You The elevator needs to be work it when out and my storage unit is on the 2nd floor and we had sofa love seat and other things but we pray about it and we made it through it overall my day was great Thank you so much.

kathleen borens  |  Premières impressions 
Évaluation :
5

Davis is a great manager and staff are excellent!

Octavia Ross  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRINA GETER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim brookins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cleo boone  |  Premières impressions 
Évaluation :
5

This location has always had extremely friendly and helpful staff. They continue to be great and I will recommend them to anyone who needs a rental space or a truck.

yolanda parker  |  Expérience générale 
Évaluation :
1

This was the worst experience of my life! You held our belongings hostage due to a broken elevator for months. We had appliances and heavy furniture stored that could not be brought down the stairs. When we called you, you promised not to charge us for the time the elevators were down. We had automatic payments set up and you charged us every month. Your staff at the desk were downright rude in refusing to give us any information as to when we could expect repairs to be made. Also when we did get to move out, we were charged a full month rental because we moved out one day after payment was drawn from out automatic payment plan. We ended up having to buy a new washer and dryer since we couldn't get ours out and the laundromat was costing us a fortune!

Dwight Phillips  |  Expérience générale 
Évaluation :
1

I paid for 24 hour access and was not able to get in at night for last 2 years. Found out door has not been working for months maybe longer. Employs were laughing at me and told me leave door ajar to get in . Have more complaints but not enough patience to list them all .

MICHAEL BOYD  |  Expérience générale 
Évaluation :
2

Phone at facility not answered-said they were too busy when finally responded. Elevator broken for a long time. could not talke to a person-just kept getting choices for things I did not need or want. Need to have Customer Service actually available.

LINDA CLAYTOR  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenette Jenkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALINA BENSON  |  Expérience générale 
Évaluation :
1

It's roaches all in that storage place It's not clean

BOBBY MAHONEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Moore-Wise  |  Expérience générale 
Évaluation :
4

The only problem I had is the elevator always seemed to be broken. The owner and manager did have an employee help me get things down stairs.

robert coy  |  Expérience générale 
Évaluation :
5

Have used uhaul for all my moving needs over the past year. With so many choices I always choose Uhaul.

Alba Schoener  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david shelton  |  Premières impressions 
Évaluation :
5

Great experience with U-Haul

edward gaunichaux  |  Expérience générale 
Évaluation :
5

This was a nice facility to use. Clean & well lit. They had extended hours to access the facility and a warning/alarm system for the facility, as well. Their prices were better than some surrounding places. I would use them again if the need arises.

ROBERT KRONE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Crook  |  Expérience générale 
Évaluation :
5

Elevator broken for 3 months. No telling how long it was broken before I got there and it was still broken when I moved out

Kristen Beckwith  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAVETA FRAZIER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diamond sluka  |  Expérience générale 
Évaluation :
5

But the increase was unexpected and unnecessary.

MARQUITA DELVERN PERKINS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ishmael McCowan  |  Expérience générale 
Évaluation :
5

To be real that's the best staff and customer service I've ever had and I've had some things happen up there like me losing my keys to missing a payment and they helped out each time like calling me making sure I knew I was late to making sure I had the resources to get my lock off. Line was never too long they got people in and out it's always clean man I could keep typing but just know they have a great thing going up there and I hate writing reviews good or bad but I had to stop and write something.

Timmothy Slums  |  Expérience générale 
Évaluation :
4

The store rep told me if I reserved a unit online the first month would be free. This turned out not to be true.

LORRAINE ECHOLS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diamond Lyons  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen prim  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetria Tillis  |  Premières impressions 
Évaluation :
2

Elevators were always broke, very inconvenient for customers with 2nd floor units. Bugs

AFTAN LORICK  |  Expérience générale 
Évaluation :
2

During Covid my card on file was charged because your staff put in the wrong unit number and I had to wait days for a reimbursement the day I was released from the hospital and couldn't afford to get my medicine the manager showed no empathy, find a better system when charging credit cards on file. Left a very bad sour taste in my mouth and I doubt I will use your company again

Leonzhanelte Gauthier  |  Expérience générale 
Évaluation :
5

Staff and General manager were very helpful and made sure I had everything I need.

April Dade  |  Premières impressions 
Évaluation :
3

The elevator was often broken and Becomes difficult to take things to or remove things from the storage. We were not told about the back door until our last 3 months.

kimberly mcgee  |  Expérience générale 
Évaluation :
5

Excellent service from the staff

laberta brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony brooks  |  Expérience générale 
Évaluation :
5

Thanks so much for the services! Keep up the great job!

Tamica Aguila  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Webster  |  Premières impressions 
Évaluation :
2

I rented from Uhaul for fourteen years. Three years later I'm back renting This is my second time renting a storage from UhauI. I have one complaint the elevators were not working. I couldn't rent until November because the elevators were down. When I brought boxes to put in the storage in early part of January the elevator was down. I just decided to go somewhere else because if I can't access my storage because the elevator is always down. I had to walk up the stairs with my cane to retrieve my lock.

AKEISHA CHATMAN  |  Expérience générale 
Évaluation :
5

Every encounter I had at this location with every staff member was surprisingly helpful. The facilities are extremely well kept and the loading area is well positioned. My stuff came out of there just like I left it.

Jeremis Smith  |  Expérience générale 
Évaluation :
5

Thank you guys for all your help. I appreciate you guys working with me when time were rough knowing I was 300+ miles away. I would definitely recommend this Uhaul location to anyone who needs your services. Thanks a Million

lawanda hicks  |  Expérience générale 
Évaluation :
4

I would have given 5 stars, but your elevator has not worked the entire time I have rented, so I would not recommend a friend use unless it’s on the 1st floor

Mark Cottrell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL BROWN  |  Expérience générale 
Évaluation :
5

U-Haul has helped me a great deal,I have unable to work and pay my bills..but they have helped me out..I know my things are safe until I can get some money together..these has been some difficult time for a lot of people..I am really thankful for the U-Haul team.

NATAESHA JOHNSON  |  Expérience générale 
Évaluation :
5

Sorry I did not get to you my nephew lost his best friend Thursday he help me Wednesday I did not get back I ran out of bus fare and I want to you and your staff for everything God blessing to you all Thanks.

LILA WILLIAMS  |  Expérience générale 
Évaluation :
2

Eight year customer. I experienced a few bad attitude associates over those years. There were also a few exemplary associates. My last few months experience was the worst ever! I will do all that I can, not to use u-haul again, and I will not recommend them to anyone.

JOHN SHARP  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly dean  |  Premières impressions 
Évaluation :
5

Very positive experience with this facility. They are always busy but had time for all my needs and questions in a positive and friendly manner. Will definitely be my first choice next time I need storage. Merci.

Kathy Rodgers  |  Expérience générale 
Évaluation :
4

The Elevator needs to work. I was told that it's been out for the last 2 months. That's unacceptable. Besides that's I was satisfied.

Joseph Mercado  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Cottrell  |  Online Move In 
Évaluation :
5

Manager helpful and Regional Sales Manager excellent service at customer oriented.

WALTER HUZAREVICH  |  Expérience générale 
Évaluation :
5

Customer service at this U-Haul location is top notch. David Wiley ran a smooth operation. He was a professional manager who was also knowledgeable, helpful, and always willing to assist inside the office, inside the units, as well as driving rental vehicles up to customers. Chastity was also an incredible employee who was equally knowledgeable and went out of her way to make sure she provided answers to your questions, assisted when locks were difficult to open, and overall made doing business at this location a pleasant experience. The only issue is that the elevator seemed to be inoperable most times, which is an inconvenience. Efforts should be made to either replace the elevator or add another one because using stairs to move furniture is a hassle.

alicia Smith  |  Expérience générale 
Évaluation :
5

Excellent

Corey McGriff  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Etheridge  |  Expérience générale 
Évaluation :
5

Great location. Everything is clean and feel safe storing my belongings here during a move. Staff was amazing. The young lady who helped me provided an excellent customer experience.

Ashkon Assemi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Banks  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kobey Burke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Quickden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gale williams  |  Premières impressions 
Évaluation :
5

S.O.

Osie Straughter  |  Expérience générale 
Évaluation :
5

My overall experience was not bad, but I would not recommend it because of the price. The storage rental is too expensive. That is why I moved out.

CRYSTAL DENNIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey Holtz  |  Premières impressions 
Évaluation :
5

We have used this location for years. Always helpful and great customer service. No complaints.

Sandra Moore-Wise  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DESIREE MOORE  |  Online Move In 
Évaluation :
5

David Wiley and Logan were a HUGE help!

patrice dedrick  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YVONNE JOHNSON  |  Premières impressions 
Évaluation :
4

I felt my belongings were secured and that I was safe while I was there and over a course of 2 1/2 years I was there a lot. It was always clean both the grounds and the facility. However, my only take away is that the elevator was often broken, but even then I was offered assistance while having to use the stairs.

lola venious  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLLIE EVANS  |  Expérience générale 
Évaluation :
5

Great &Trusting

paul brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISTIN KING  |  Expérience générale 
Évaluation :
1

No lock, poor communication, elevator was not working.

Ray Stuard  |  Online Move In 
Évaluation :
5

Thank you to the lady at the desk who went above and beyond in helping me check in and understanding your service better. We greatly appreciate you.

Deborah Austin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaris Arellano  |  Expérience générale 
Évaluation :
4

It was frustrating that the elevator was not working on two days that I went by.

Tracy Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel Mayon Guerreiro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Synelda Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erie Price  |  Expérience générale 
Évaluation :
2

I went to take advantage of my month free of storage that came with a truck rental. My item did not fit in the hallways getting to the unit they gave me so I decided to cancel my account. The front desk did it but then a month later I was charged $170 for a storage unit I had never even opened. I tried multiple times to get ahold of them but nothing worked. I finally got it canceled and had to ask for a confirmation email to make sure they actually did it. It just seemed like their employees weren't very capable.

Zachary Gehring  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudine Boudjeda  |  Premières impressions 
Évaluation :
4

Best manager here at this location.

Stacey Twilley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shameka moffitt  |  Expérience générale 
Évaluation :
1

It was not climate controlled, friend had heat exhaustion trying to help move things out

Veronica Arreola  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca Masci  |  Premières impressions 
Évaluation :
4

Elevator malfunction often

Doris miles  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew Nthuli  |  Expérience générale 
Évaluation :
3

I rented a storage on 6/11 6/13 they move me out out on the 6/17 uhaul move me back in still waiting on my free mo

Anita Porter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Fuller  |  Expérience générale 
Évaluation :
4

I deal with David he was very helpful to me and very professional.

Anita Porter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Meeks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diamond rose  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy Partridge  |  Expérience générale 
Évaluation :
4

I have rented a storage room for 3 years. The staff at this location was always friendly. Even when the basement flooded, the team boxed up my damage boxes with new Uhaul boxes and cleaned the unit. The price of the unit remained over the three years remained cost effective. Extremely happy with the service.

Michelle Bradley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall Alexander  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony Mitchell  |  Premières impressions 
Évaluation :
5

Besides the fact that the elevator was broke the day I moved out of my second floor storage, I never had a problem with this U-Haul company the staff are very cordial. And the cute manager works with you. I was very well taken care of I didn't have a problem with anything I recommend this place too many people!

Carolyn Bankhead  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA THOMPSON  |  Expérience générale 
Évaluation :
5

El único problema es que el elevador de el lugar no funcionaba al cual para subir mis cosas fue algo complicado subir mis pertenencias

Paola Sauceda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Smoot  |  Premières impressions 
Évaluation :
5

They forgot to activate one of the cards to access the unit stood on hold for 2hrs finally got the gm to call us back and we were able to do what we needed

Dollie VEACH  |  Premières impressions 
Évaluation :
5

The men that helped me were very nice and explained everything thoroughly. While there one of the men helped a pregnant woman take her boxes to her car.

basheba dinh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl SMITH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

La Twaina Clinton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avis Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layla Botwinik  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNA DRAKE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA KAY SANDERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE HAIRSTON  |  Expérience générale 
Évaluation :
5

Helpful staff and clean facility.

Anna McDaniel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie Anagnostis  |  Premières impressions 
Évaluation :
5

Excellent customer, friendly staff, very helpful and patient. I will most definitely refer my family and friends.

Denise Tate  |  Premières impressions 
Évaluation :
5

Good people

criag earl  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joseph pehrhacs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Crabtree  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elbert Reynolds  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Wade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janna Pelster  |  Expérience générale 
Évaluation :
5

I ben with uhaul for over 10 years in and out

WILLIE LEWIS  |  Expérience générale 
Évaluation :
5

Staff was great friendly, professional

MAHMOUD SIDDIG  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Nickelson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon Glover  |  Premières impressions 
Évaluation :
5

Representative at the John T White location was professional helpful and polite as well as thoughtful

Charlene Sanford  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA DOWNING  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANGELO ADAMS  |  Expérience générale 
Évaluation :
3

I having the hardest time with you online login. I can never sign in. When I'm transferred to customer service the wait is so horribly long I hang up. I wish you had that service where someone from uhaul can call you back when your time in queue popped up.

Ursula Legan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Clark  |  Expérience générale 
Évaluation :
5

I have been with uhaul for years, I have never had any problems. Jennifer and the General Manager is amazing. Very professional along with the entire staff

KALPKA EDNEY  |  Premières impressions 
Évaluation :
5

The employees was very friendly and helpful and respectable spectacle thank you so much

Ida Barrett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna McDaniel  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl Williamson  |  Expérience générale 
Évaluation :
4

There was an issue with follow through of assigning a change of units but the issue was resolved satisfactorily. I have utilized this U-Haul facility for many years and will again.

Phylis A Redmon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickey Chandler  |  Expérience générale 
Évaluation :
4

Tha staff are really professional and helpful. I'm glad that I found them.

SUZANA QUIMBUATA  |  Premières impressions 
Évaluation :
5

Nice friendly Mannerable respectful

Ida Barrett  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shuntanes Matthews  |  Expérience générale 
Évaluation :
5

need auto storage....do you know a location

WILLIE LEWIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Fuller  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phylis A Redmon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Sherman  |  Expérience générale 
Évaluation :
4

Everything was satisfactory to me,

Josie Sheppard  |  Expérience générale 
Évaluation :
5

The service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my day

Philippa Belser  |  Premières impressions 
Évaluation :
4

I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problem

Gina Williams  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Krystal Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Crook  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy White  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and nice

Tammy Wall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora Cunningham  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kofashie Bias  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo Clay  |  Expérience générale 
Évaluation :
5

Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.

carl woodson  |  Premières impressions 
Évaluation :
5

Building always clean... great place to keep valuable items!

Jerry McCrory  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James Dixon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobrisha Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny davis  |  Expérience générale 
Évaluation :
5

David manager (may not have the correct name sorry) The entire staff at this location is very good. Always pleasant and helpful. Everyone I came in contact with were smiling, like they enjoyed there work and the team. Thanks for giving me such a great experience during a stressful time.

judee brown  |  Expérience générale 
Évaluation :
3

The facility is clean, but poorly maintained. Despite checking in with my pass card, the alarm went off every time I opened my space. This had been going on for over a week. Yesterday, I became trapped in the elevator for 5-10 minutes. The doors would not open. The emergency call box was not functional. No one responded to my ringing of the bell. The doors finally opened enough for me to get out. When I reported the incident to the office, the staff was unconcerned and unresponsive. Particularly the blond Caucasian woman. She doesn't seem to care about anything. She is the poster child for not being concerned for customer needs. I had to press them into action to at least come out and give the elevator an inspection. The only apology I got was a barely audible "sorry".

curtis nichols  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie wright  |  Expérience générale 
Évaluation :
4

The only things I didn't like were: (1) The elevator. It's too slow and can get stuck between floors if the previous person who used it props the door open for too long. (Grrrrrrrr!!!!!), and (2) More waste receptacles would be nice. Major kudos for the courtesy of employees--some of the best I've encountered in any business!

romans 8 ministries  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKETA COBB  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael ANDERSON  |  Expérience générale 
Évaluation :
5

Staff was always helpful and went the extra mile for you.

David Rosengrant  |  Expérience générale 
Évaluation :
5

This is an excellent managed location. I very one is very nice and helpful. This is the he only U-Haul location I use because I'm treated so professionally. This goes to every from the front, men moving trucks, even to the lady in the storage area. Perfect. Again thank you for all you do to make a transition easier. Judee Brown

judee brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELTA SIGMA THETA SORORITY  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abandon unit  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvanus Harris  |  Premières impressions 
Évaluation :
1

I rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?樂. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.

Demetria Willis  |  Expérience générale 
Évaluation :
4

Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.

debi bench  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY SHEARER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Nickelson  |  Premières impressions 
Évaluation :
4

Pleasant experience

ken Howard  |  Expérience générale 
Évaluation :
4

None at this time

Vickey Chandler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Astrid Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kameron Wallace  |  Online Move In 
Évaluation :
3

Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.

SHERRI DAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALAYAHAH'LEXUS WINGFIELD  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANUEL NICHOLS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST SARGENT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff thomas  |  Expérience générale 
Évaluation :
5

Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.

BRENDA BAUMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimbarley green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breezy Reyes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE LARSEN  |  Premières impressions 
Évaluation :
1

Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unload

Michael hessenius  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY SHEARER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Barrett  |  Expérience générale 
Évaluation :
5

The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!

denise redmond  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise hayes  |  Expérience générale 
Évaluation :
5

Friendly and helpful customer service

baseemah person  |  Expérience générale 
Évaluation :
5

Tremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.

chanel markland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert west  |  Expérience générale 
Évaluation :
5

I love that U-Haul they always have excellent service I use them again and again

mary brown  |  Premières impressions 
Évaluation :
5

Keep up the good work!

Osha Franklin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara Curry  |  Premières impressions 
Évaluation :
5

Provide helpful and friendly service.

baseemah person  |  Premières impressions 
Évaluation :
5

I loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.

SHAMICA BELL  |  Expérience générale 
Évaluation :
5

This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.

Joshua Turner  |  Expérience générale 
Évaluation :
5

Very friendly and helpful to me and my daughter.

Megan Morrow  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth camp  |  Premières impressions 
Évaluation :
5

S.O.

victor bass  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anjelicia babineaux  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

Joan Williams  |  Premières impressions 
Évaluation :
5

Pleased with the service. Thank you!

Myles Ortegon  |  Expérience générale 
Évaluation :
4

Excellent

Jacqueline Braziel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda wilder  |  Expérience générale 
Évaluation :
2

Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.

Tammie Stewart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel BRANUM  |  Premières impressions 
Évaluation :
5

One of the best Uhaul locations I've been. Very helpful and knowledgeable.

Damon Williams  |  Premières impressions 
Évaluation :
1

Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.

JAKETA COBB  |  Premières impressions 
Évaluation :
5

We have been trying to close on buying a new home foe over a month now. With all of the stress that has been added. Uhaul has taken the biggest burden from us. The men and women have gone above and beyond yo help us in this difficult time of need. I cant express our gratitude and hope that ever company can meet uhaul standard of customer service. Thank you thank you thank you!!!!!!!!!!

natasha Sneed  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle Naudin  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lacretia Richardson  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful.

Byron Haynes  |  Expérience générale 
Évaluation :
5

The fire header running in the overhead of my storage unit did create some rusty damage on my contents due to condensation.

rayford henslee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRICE DRAKE  |  Expérience générale 
Évaluation :
5

Trammell Allen was friendly, helpful, and thoughtful!! He represented the service you would want your company to have!

Byron Haynes  |  Premières impressions 
Évaluation :
4

The lady that checked me out was really rude

harold henderson  |  Premières impressions 
Évaluation :
5

I appreciate uhaul, they really helped me out when i needed a storage location.

lakena Stephens  |  Expérience générale 
Évaluation :
5

Thanks for all

Ulises Melendez  |  Expérience générale 
Évaluation :
1

I did not authorize my closeout. The manager David wiley committee fraud. He took my account and closed it out and put it in my soon to be ex-husbands name. Roy Mitchell. I am calling my lawyer

Carlin robertson  |  Expérience générale 
Évaluation :
4

Great place and people.

Kimberly Franklin  |  Expérience générale 
Évaluation :
5

Location was perfect for me

GAIL YOWELL  |  Expérience générale 
Évaluation :
5

.

Vicki Barton  |  Expérience générale 
Évaluation :
5

Thanks for everything great place !!!

armando martinez  |  Expérience générale 
Évaluation :
5

I really appreciate the experience and the grace with which you guys handled me.

Shanon Evans  |  Expérience générale 
Évaluation :
5

Ms. Jones and Mr. Allen were very friendly and very helpful.

germaine DEBOSE  |  Expérience générale 
Évaluation :
5

Whitney was very helpful and gracious. We started the move in this AM and the young lady (didn't get her name) showed me how to access the facility and located my unit...very much appreciated.

linda clem  |  Premières impressions 
Évaluation :
5

The staff was always friendly and helpful

ANGELA MACINTYRE  |  Expérience générale 
Évaluation :
5

Only problem elevator sometimes not working, but management gets it fix ASAP. All personnel helpful and friendly. I moved out one week early so praying for one week refunded Thanks!!

SHIRLEY LANGDON  |  Expérience générale 
Évaluation :
5

The employees are very helpful and the storage facility is quite nice.

andrea james  |  Premières impressions 
Évaluation :
5

Kendrick White Jr. Is always helpful/willing to go the extra mile. He always has a positive attitude no just with me but to every customer no matter how busy the store would be. Service Excellence!

Dana carr  |  Expérience générale 
Évaluation :
5

My family has been using this U-Haul company off and on for 16yrs and are very pleased. Merci

sylvia austin  |  Premières impressions 
Évaluation :
3

Overall great experience. It is a little dirty and we did see roaches but it could also be from the tenets. Access after hours was a hit or miss. We tried to access our storage after 10pm and couldn't

JUAN SANCHEZ DUARTE  |  Expérience générale 
Évaluation :
5

Great Customer Services

Christine Ely  |  Expérience générale 
Évaluation :
4

Only issue I was told I would be charge for the price of 1 big storage after they gave me 2 small ones because they were out. Never happened. I had to pay for 2 almost $200. Other than that it was ok.

Tierney Parker  |  Expérience générale 
Évaluation :
5

My unit was easily accessible and the elevator was spacious. Carts were always available, and THERE WAS NO DUST on my things after 2 years in storage! I will definitely recommend this facility! Thanks

Aurther Davis  |  Expérience générale 
Évaluation :
4

The only thing I didn't like was 2 days after my due date without a payment the horasing letters started coming in the mail...that is ridiculous

Tramell Allen  |  Expérience générale 
Évaluation :
3

The areas I listed as no was due to the last 3 days at the facility. This was due to the attitude of the staff when I was moving out of storage. The elevator wasn't working and I stored my items on

Mary Tio  |  Expérience générale 
Évaluation :
3

People was rude

Rachel Queiroz  |  Expérience générale 
Évaluation :
5

Excellente expérience

Charles McKone  |  Expérience générale 
Évaluation :
5

Good storage facility will recommend and use again.

Torria Greely  |  Expérience générale 
Évaluation :
5

Everything and a everyone was great! Great customer service!

Miyaki Ragster  |  Premières impressions 
Évaluation :
5

I had a wonderful experience at the 820 and John T White location. The lady that assisted me was very friendly and knowledgeable. I believe her name was Whitney.

Kimberly Rose  |  Premières impressions 
Évaluation :
5

The staff is informative and professional and happy!. This site is super clean and accessible. I would highly recommend U-Haul off of 820/John T White to anyone looking for a safe and secure storage.

ALLYSON GOURLEY  |  Expérience générale 
Évaluation :
5

The employees who helped me were courteous and extremely helpful. Very pleased.

jill collins  |  Premières impressions 
Évaluation :
5

Very helpful and friendly

Delicia Jones  |  Premières impressions 
Évaluation :
1

Had arrangements to enter after hours. Could not access. Had to find another storage option that evening. I never moved in. Your associate that rented the unit did not show me after hrs process.

norma locklear  |  Expérience générale 
Évaluation :
5

My move out was great! The rental was not so great! I rented a truck and returned the truck the same day 3/29/2019. Some how there was a mix up. my card is still being charged! NOT HAPPY AT ALL!

DELONDA KERR  |  Expérience générale 
Évaluation :
5

Great service

david stuart  |  Premières impressions 
Évaluation :
4

It was okay!!! We did have the elevator go out during our time.

Steven Collins  |  Expérience générale 
Évaluation :
4

Was billed for about 15,32 over estimated numbers of the usage, still have not been reimbursed for it, other than that I am satisfied.

Corey Hutson  |  Premières impressions 
Évaluation :
5

The crew was nice and understanding.

Shesaunthralyn Searcy  |  Premières impressions 
Évaluation :
4

Thanks

Yves Ngoma  |  Expérience générale 
Évaluation :
5

Will be using this facility for years to come

Monteze Miles  |  Expérience générale 
Évaluation :
5

Super Customer Service

Renee Brown  |  Premières impressions 
Évaluation :
5

Very professional

Leslie Warren  |  Premières impressions 
Évaluation :
5

Very good experience.

MARA TOWNSLEY  |  Expérience générale 
Évaluation :
4

Very pleased with overall experience. No one at pick up spot but keys and truck we're easily obtained.

Eileen Holton  |  Réservation 
Évaluation :
4

10/29/18 As a current customer#2645 Uhaul, storage area & hallways has no debris or trash & restrooms has maintained a cleanliness. I'm grateful to staff Sara, Malachi & Brittany. Thanks! PKing#2645

patricia king  |  Expérience générale 
Évaluation :
3

I always use Uhaul and have been satisfied with the service.

Arthurlon Batchelor  |  Expérience générale 
Évaluation :
5

Everyone I interacted with was friendly and helpful. The only thing about this location is that it can be hard to get to if you aren't familiar with the area it's in.

Anna McConaha  |  Expérience générale 
Évaluation :
5

Staff at 820 facility very friendly and nice

helen jones  |  Expérience générale 
Évaluation :
5

Always excellent and courteous service at this location.

Winfred Wright  |  Réservation 
Évaluation :
5

Great service.

Marjorie Rattler  |  Réservation 
Évaluation :
4

Great experience!

TREEVA ROSE  |  Expérience générale 
Évaluation :
5

I'm thankful for blessing me on paying $20 instead of $294, Thank you so much.

Christian Hall  |  Expérience générale 
Évaluation :
4

Great customer experience. Unfortunately, I can't remember the lady who assisted me at the storage unit, but she went above and beyond in helping me.

LAVERN GREEN  |  Réservation 
Évaluation :
5

Everyone were excel to us the Knight Of Columbus.

GEORGE WEBSTER  |  Expérience générale 
Évaluation :
5

Nice doing business with you all

Tanille Adair  |  Expérience générale 
Évaluation :
5

A+. OK!

Wendell McLemore  |  Expérience générale 
Évaluation :
3

When i moved my stuff out of the unit i stored my stuff in there was roaches coming out and also roaches where hiding in the crack of my table and i didnt like that at all i brought roaches out with

Nancy Coleman  |  Expérience générale 
Évaluation :
4

The only thing we had a problem with what is the elevator was always out of order.

Anthony Campbell  |  Expérience générale 
Évaluation :
5

Very helpful staff

elizabeth livingstone  |  Expérience générale 
Évaluation :
5

Paul the manager was great. Helped when I ran into hiccup with my move. Very customer service oriented

connie irvin  |  Expérience générale 
Évaluation :
5

I am grateful that the staff was understanding of my difficult situation and worked with me so that I was able to move out at a fair price. Always have been treated very well by the staff here.

Mindy Trawick  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page