Last time I rented for 4 hours and paid $87. But today's experience disappointed me. I rented the same pickup truck for 3 hours and returned it on time. When I picked it up, it was dirty. I filled in more fuel. Oddly enough, I was given an invoice for $123. They included a 30 cleaning fee. But when I took it, it was dirty! But the most interesting thing is that they wrote off a completely different amount from my card, they wrote off $137!!! I'm shocked by today's experience with U haul???
Akmal MallaevCustomer Reviews for U-Haul Moving & Storage of Feasterville
Testimonials From Recent Customers
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Increase the staff when the month ends As the staff can get overwhelmed with customers
Vladimir MathieuTruck had no heat in cab, transmission was slipping
Joseph SinderovskyThe U-Haul of Feasterville delivered everything as promised. Pick up and drop off were very simple.
PATRICK CARYI received 100 % good customer service.
Tamika E NewellEasy
dennis gibsonThe truck stalled after severals hours. I've wasted half a day trying to resolve this issue. It turns out the alternator was dead, which means the truck was not properly maintained.
Roman VidyayevU-Haul truck only had 1/4 tank of gas in it. Representative never advised where the truck was located in the lot nor explained the truck functionality. He was not customer friendly. We seemed to be more bothersome
thomas magallanesCustomer service sucks
CHARLES LUXThe 24/7 checkout app was "sticky" that is I had to click on several buttons numerous times to get the functions to work specifically the taking and uploading photos of the returned trailer.
Mark SullivanMichael was very welcoming and helpful at check-in.
Janet Prajzner | Premières impressionsWas problem with gps at my phone but looks like all good
Vitalii GrytsaiukOnly issue I had was with the cigarette lighter didn't work. I wanted to charge phone while getting directions and could not. Otherwise, truck was fine. Location convenient and good customer service!
Susan TraceyThe young man was very nice and pleasant! Thoroughly explained everything. Will definitely be using again if we need something like this again.
Stacy NeunerA lot of miscommunication and frustration. Employee at another location was helpful.
JessicaLee ClarkStaff was incredibly friendly, helpful, and efficient. Definitely will be back again.
Kevin OsbornVery efficient operation. Drop off was so very fast. After moving all day, it really helped to get the truck return done so easily.
William Fisherit said my unit should be split but the unit i opened is not a split level .. i called uhaul and they said specifically there shoukd be upper and lower level storage bin a split level unit and there arent 2 levels so idk why its advertised as having a split with upper and lower it should have had above head storage or shelving or lofted type type combined storage but upon inspection its a regular medium/ smallish square u with no split
desiree hall | Online Move InAm person was very professinal
THOMAS RITZHEIMERNo further comments.
Douglas LawThe rental went very smoothly. The employee nice and knowledgeable. However the van windshield was extremely dirty on the inside. It looked like it hadn't been clean for a while. The rest of the van was clean.
Gloria JohnsonNever received the moving blankets i ordered with the truck.
Kyle WeiseNitefah Granby provided exceptional service, was professional, courteous, cheerful and is obviously a valued employee at U-Haul. Keep her happy, she does a great job.!!
john roznowskiNitefah is awesome!!! Uhaul of Roosevelt and this location is always got what I need.
Mohammed MohiuddinI do not think you explain your rates good enough - I paid $265 for a little over 24 hours - it says $19 everywhere and when I came to pick up my van and the lady at the front desk says $265 total ?? I drove from Philadelphia to Brigantine and back 99 % was the drive - I don't see how or why $265 made sense !!! I will not be using U-haul ever again !!! Sincerely Mike Taffe
Michael TaffeMore staff would help. The gentleman who was the cashier was nice . Nothing against him. The van I had smelled really bad.
ZHIAR RASHEEDPick up and drop off went easy as could be. Associate checking out was very nice and friendly. I don't remember his name but he was the gentleman working Thursday January 26th at 330pm.
Alexander WernerDarrell and the young woman on duty at noon were both extremely helpful as was the person that took my car at around 6 PM, but I did not get his name. I have always found U-Haul employees to be exceptionally great with Customer Service.
CHRISTINE HAGEDORN-NORDENHOLTI needed a tow dolly asap to bring my car to a dealership for a repair of damage from skidding on ice, and I was aware that the U-Haul location closed at 7pm. At 630pm I called U-Haul to reserve and arrange to pick up the tow dolly. They already had my information on file from previous rentals. I was 10 minutes from their location, so at 646pm I arrived at the U-Haul office. The man at the counter already had my contract prepared as soon as I arrived at the desk. He was courteous and efficient. We completed the contract agreement at the cost I expected. He assisted hooking up the tow dolly to my vehicle. I returned the tow dolly 3 hours later at U-Haul after towing and dropping off my vehicle, and I returned the electrical connector parts at 730am the next morning to a very courteous yet busy U-Haul employee. Great team at the Feasterville, PA location. Great experience.
Thomas YanowskyYour employees at both places were really great !! Assets to your company !!! Very friendly !!!
Mark RossEveryone was helpful and courteous
Harry PecciExcellent guys, easy and fast service!
Iurii SuprunGreat service
dariya tarebI was very happy with the fast and friendly service.
tim waldronNothing. The guy that was in charge kept things rolling and I was in an out quickly.
Lawrence MoserThe Truck was Very Dirty Smelled like Smoke.
Cliff FosterI found the customer service to be exceptionally great. Both when I picked up in the morning and dropped off at night both of the staff members working were extremely knowledgeable kind, pleasant, and helpful.
CHRISTINE HAGEDORN-NORDENHOLTGreat location with lot of choices. Friendly workers.
Sebastian KaniyamparampilBrandon was the best!
Kevin DelismePulled up to the drop off tent, no one came out even though the sign said stay in your car, two people were sitting inside. Not very welcoming.
elmer smithThe employees were kind and professional but the policy and procedures were horrible. U-Haul needs to seriously re-think it's retail model. Employees were stretched thin and needed more bodies on the floor. Corporate must be tightwads by trying to run a facility that large with only 2-3 employees
Robert KenneyBox truck needs the attention of a mechanic. Steering wheel shakes when brakes applied, driver window seems to be off track & doesn't close all the way. Horn when pressed doesn't exhibit loud enough to get someone's attention.
SCOTT CARUSOCharged me $70 for fuel when I put gas in and it was back where it was.
Mike ManzoYour gas return policy and checkout procedures need needs to be changed. I return my vehicle with the gas gauge at the same level. The person working truck drop-offs couldn't be bothered to check out my trunk and told me to leave the keys in the trunk and he would take care of it. I left and was surprised to see that I was charged a $14 fuel surcharge. I had filled the tank five minutes prior to the same gauge level. Your gas return policy is a way to up charge customers. So I would not recommend this procedure.
Robert KaehlerThe information on the side of your trucks. $19,99 cost me $62 Plus $7 in gas. I had the vehicle for a little over 3 hours and 34 miles. 狼
Joe MccuskerBe more specific on what to expect.
Daniel BrudyBbb
Vadem NaginskyGreat service
HARRY PEDRODid a great job and very reasonable Thank you
CHRISSY CLARKExcellent service à la clientèle
Stephen ThomasI rent a 6x12 trailer several times a year and this location is my favorite. Nice friendly people always ready to help and get the job done.
Thomas ImkeSpend alittle more time with a customer going over their rentals before they leave your yard
Janet SalyerdesAll good; no worries
PAIGE HOLMNothing. Overall great experience. The representative that helped us, Brandon was exceptional! Greeted us with a smile, was courteous, professional, knew what he was doing- the process was seamless.
Catherine RobinsonThe young lady (Andrea S) at this location was very professional and courteous. She took care of me in a very pleasant manner.
Jose ColonI was a long time renter. A few years ago when new acess cards were given, I was told facilities were 24/7. Not true now. Timed light was to quick. I had to bring lantern to work on unit.
JOSEPH BRANN | Expérience généraleExcellent Service!
Nicholas Best | Expérience généraleExcellent experience. Works with customer if there having any problems. Answers right away when there's a emergency. It wouldn't of been a great experience if it wasn't for the manager that is manager of the Feasterville trevose branch on 333 w street road pa 19053
April Adams | Expérience généralewhen booking my storage unit online I was told that I would have the 1st month rent on my unit for free. When I checked in to claim my unit on 1/8/23 I was told that they are no longer offering the first month for free but a later month would be given to me for free. It seems like false advertising and if the offer is no longer valid it should be removed from the website. I want to make sure this "later month for free" offer would be applied to my account.'p
carly field | Premières impressionsI always enjoy talking with Nitefah she is always pleasant and friendly. Willing to help . She a keeper.
LILLIE NESMITH | Premières impressionsOther than 2 weeks before leaving no issues. There were 2 bikes of mine taken from a temp unit. These were removed abd taken tp a private garage by Luigi the maintenance guy and had foul play all over it. The manager was excellent, and bikes retrieved bsck to me. The "luigi" individual was to be fired and hope he was, certainly not trustworthy.
SUSAN KNORR | Expérience généraleMerci
Lora Frayman | Expérience généraleThe entire staff at the U-haul facility were helpful and courteous.
Stephen McDonough | Expérience généraleThe staff at the Uhaul facility was the best thing about my move. Everyone was kind and helpful.
Stephen McDonough | Premières impressionsI tried to get the one month free because I rented a trailer one-way from Florida I wanted a small room which they gave me however it was on the second floor with no way other than steps to get the materials upstairs and being handicapped I couldn’t do it they had a room on the first floor but refused to give it to me saying it was reserved so no I would not recommend I had to go elsewhere
Mark Coopersmith | Expérience généraleMy storage unit was auctioned off without any notification, apparently my address was incorrect, but my phone number was still the same, which was used in the past two notify me.
Robert Nesbitt | Expérience généraleWas a bit crazy determing final place to store and drop equipment but worked out. A few other locations apparently had no bins empty
steven savlitti | Premières impressionsOverall, the storage facility is excellent. My only negative impression is the lack of an elevator for the upper level. This makes the moving in/out much more difficult.
Andrew Teitelman | Expérience généraleThe young lady that took care of us was very polite and friendly nice Spence of humor and very helpful
DIGNA DE LOS ANGELES RESTO BURGOS | Premières impressionsNice friendly staff, I wish the inside units had lights inside them but besides that everything was great
Chris Clee | Expérience généraleIt was a happy experience overall. The people there were always helpful and courteous.
KENNETH FERTNER | Expérience généraleMy stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren't any fires or natural disasters. I would recommend to others.
Linda Wilburn | Expérience généraleThe manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.
Susan Nazzaro | Expérience généraleOther than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!
Catherine Carney | Expérience généraleThe representative was really informative , he was very nice
Marboly Strobele | Premières impressionsThe Manager, Joe Callahan has excellent "people skills."
Ron Leporati | Premières impressionsJoe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage
Chris Wehrmann | Expérience généraleJoseph Callahan was very informative, nice, and helpful on what we needed!!!
Chris Wehrmann | Premières impressionsExcellent
Donald Yeager | Premières impressionsI wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.
JAMES MICHENER | Expérience généraleKatie the general manager is awesome and helpful
Christina Parsons | Expérience généraleHorrible experience
Alexej Gil | RéservationIt was quick fast and easy and the customer service was awesome!!!
Gina Ferrante | Réservation