The staff went above and beyond to meet our needs. Merci.
Robin HCustomer Reviews for U-Haul Moving & Storage of Groton
Testimonials From Recent Customers
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Staff was extremely helpful every time I needed something.. I moved from Connecticut to Florida and this U haul facility in Groton Ct . has made my move easier .. I’m hoping the continuous excellence in service follows with my moving journey..waiting on my u boxes in Florida ..
karen g | Expérience généraleI did a settlement of 200 to take my belongings and they didn't put it in that way so it looks like I made a200 payment..I closed my unit with my settlement so I feel like there a scam the cleaner said if I told him he would only charged me 50 and when I did pay the settlement my lock was already removed so my unit was fine through. Very unprofessional except Gina who was very nice and helped with everything extremely nice young lady. But to charge me and say the balance is 0 then to receive a bill. Yep a scam and I will never recommend this location.
Julie G | Expérience généraleThe intro video was very helpful; however, the lock was not in the storage unit when we broke the seal. Also, the video should have explained that you have to disarm using the code, and that you need to enter the code in another keypad before you code enter the actual storage unit. It would have also been helpful to know that before you leave, you then need to arm using the code before you leave.
Amy M | Online Move InIt was overall a very poor experience compared to other vehicle rental companies I have used. also the cost was more than double what the online reservation had indicated. when I asked about this I was told it was for """" FEES"""". I won't be using Uhaul again, please don't contact me.
Thomas HThe Staff was very friendly and helpful, from the time I rented a truck three years ago till I got a storage unit allot cheaper than the Cube Smart unit I was renting previously and their units are climate control which the Cube Smart unit I had wasn't and basically $30 more for Cube Smart unit so I switched my stuff over to the Uhaul storage unit was much happier with Uhaul than Cube Smart ☺️
Mary L | Expérience généraleFriendly staff, helped me when I made mistake on my online order.
Kelley DEverything was great!
JOSHUA NKeep up the good work!!
DAVID G | Expérience généraleThis store is the best I have ever done business with. The facility is meticulously clean and well organized, the vehicles are clean and well maintained and the staff (especially Manager Ryan Baron) is outstanding.
Kevin CEmployees are very knowledgeable and friendly. Very efficient. Would highly recommend them.
susan kWell, I ended up with three appointments before I could finally get my hitch installed. They did great work though and it wasn't the local installer's fault that I kept getting delayed. It was the U-Haul general site that failed to confirm that the local site had the parts on hand. Overall I'm happy with the installation.
Bruce YWhen placing a reservation for a truck, I selected a pick up location less than a half mile from the ending destination. For some reason, the site or whatever updated my order to a pickup location 10-15 minutes away. The truck we reserved hasn't moved from the location near our destination in a month. I don't understand why we couldn't pick up and drop off the truck from our desired location. Please reach out to customer.
Mark BThe person work to check me in was helpful and got me on my way quickly. I was very thankful for this as I was under a limited amount of time. As a note for a business serving the public, I was surprised by the music being played in the store. While I appreciate an individual's choice in music, if I had my kids with me, I would have had to leave the location because not all the words in one of the songs would be appropriate. Even to the point that one word creates significant racial problems over the history of our country. I would suggest music that is more approved across society.
frank h | Premières impressionsThe best. Ryan is a fantastic help
Clifford SCustomer service was great!
Kevin VThe only problem I had was the door on truck was frozen shut.
David LGreat experience!
kate nAwesome experience from start to finish, thanks for everything!
Jaimee BThe self checkout process is too complicated, who has a copy of their passport, or lease on them? I abandoned and went inside. Great, helpful staff, and I was in and out in no time.
Tom Tthe truck reeked of cigarette smoke otherwise it was clean
Angela CThe whole process was easy. Will definitely use them again. Great team!
Raymond GThe trucks brakes were horrible. I told them when I returned the truck. My wife wouldn't even drive with me inside the truck. Overall Groton store was awesome. I told them about the issue. I was happy to get back safe
Nicholas VI closed my storage unit on the 6th of the month and was charged 70 dollars on the 11 th And I received a phone call to empty my unit On the 26 th of the month Very dysfunctional staff ! And I still haven't received a refund to my credit card and didn't get any response back from the facility yet regarding the payment they took out after I asked for my credit card to be deleted from the account so unprofessional !!! Woman
Joy M | Expérience généraleEverything was okay the only complaint I have is when you tried to reach someone in the Groton office it's hard and I don't know if you guys have any suggestions or something to contact you if you have some specific questions that the main office can't answer I do know one time Virginia who was very very helpful gave me her personal phone number when I first came into the facility cuz I had a problem just by doing that it really helpful
PAULA R | Expérience généraleDidn't really need to use it this time, but have used it in the past, and it was always super clean. Staff has always been friendly.
DIANNE S | Expérience généraleNew person was great! Keep her!
Susan B | Premières impressionsNice new cargo van. Customer service was great. Easy process too. Will be using them again soon.
susan kThey over charge me have the u haul and all that
jezabel g | Expérience généraleMy experience today was superb! The gentleman I dealt with was efficient, pleasant, friendly, (He may have been the manager...)My overall experience was excellent, even on the morning of New Years Day!!
Stephen SI was able to reserve a truck size that was unavailable. My reservation was changed without informing me. Therefore, I had to use a smaller truck and make two trips instead of one, costing almost twice the amount of money it should have been. The truck needed some front end work. The steering was sloppy and dangerous.
kevin hThe staff woman was very friendly and efficient. Merci.
SCOTT M | Expérience généraleKeep doing what you are doing
Laura BI was charged a after hours fee. I was not informed there would be a fee I returned it early. This is poor service.
muhammad sStaff was very helpful
karen g | Premières impressionsCustomer service tonight was awesome
karen gThey made everything so easy
Greg A | Premières impressionsInformative, professional, and affordable! Our box came from San Diego to Waterford. We were kept informed during the trip. UHaul was substantially less expensive than any other company quotes.
Sheri CFriendly staff, very easy check out and return.
Robert BVery clean and well lit.
Laurie C | Expérience généraleThey deliver prompt, efficient & courteous service. Easy check in and check out. My go to dealer when moving big or small.
DONALD LImprove wifi after hours, otherwise great experience.
Augustine PMy family was going through a loss and Virginia was amazing!!! She worked with us and we were finally able to get the treasured memories of my husband/children's father sadly home. It meant the world to me I can even imagine what we would have done without her ! She is an amazing human and definitely the face you want representing your company!
Amber S | Expérience généraleThe newly promoted Assistant Manager was extremely personable, professional & helpful.
Leland RService member who helped me was very nice
Maxwell SEverytime I went any and all staff were super helpful, friendly, and informative especially as someone who's a young adult in the world. One of the best business experiences I've had yet to date.
Brian S | Expérience généraleThis U-Haul location has wonderful employees. From the office staff to the cleaning staff. The whole place is immaculate. I would and have recommended this storage to everyone!
PATRICIA J | Expérience généraleGreat customer service, shoutout Mike T. He’s the man!
Jennifer ESiempre un buen servicio apesar que no se el inglés
Heriberto HBravo to Uhaul! I'd like to highlight four exceptional employees. First, those local to the Groton location: Ryan, Darrell, and Franko! All three, in my opinion, went above and beyond. They excelled in their respective positions AND when presented with opportunities to do more-- they did, which was extraordinarily helpful to me. I must also highlight Joanna from the Connecticut traffic office (I believe this was her location). Summer 2023 was my most challenging move yet, and each time I spoke with her, you could almost hear her "heart" through the phone-- and then she found the proper equipment for me, and then she got it to where it needed to be! Above and beyond-- all four of them-- at every step. Please keep up this great work.
Maggie W | Expérience généralevery efficient process
Rich ATruck was in rough shape. In addition to a little body rot, the front end was very shaky, and the transmission was slipping in both directions.
Christopher MThe gentleman that hooked up my trailer was very polite and helpful. He made this the most enjoyable uhaul experience I have had in a long time.
Nathaniel BAll of my expectations were met or surpassed. The staff (Ryan) was welcoming, friendly and efficient. The store is meticulously clean, well stocked and bright, I would enthusiastically recommend this business.
Kevin CMaybe throw in some freebies. Rent a truck, get free tape & 10 free boxes. Or rent a truck and dolly, get a second dolly thrown in for free. Some kind of bundle off would be great as the moving process is already so expensive.
Kathryn HVery clean and safe and we were overall very satisfied with the staff and the facility. The manager, Gina, was very nice and professional and very helpful when it was time to check out/close out our storage unit. Merci.
douglas e | Expérience généraleS.O.
Doris Weverything was easy to do and find. staff was helpful. thank you
Amy S | Expérience généraleThe woman at the desk was pleasant and patient and it was easy
ALEXANDRE CEmployees were rude when I was paying to get my stuff out of my storage. I was behind in payments because of unfortunate circumstances and the guy laughed at me and said "good luck, we close at 7" he was extremely rude. I will make sure nobody I know goes there
Ceceilia M | Expérience généraleI found my entire stay at UHaul uninviting and unpleasant whenever dealing with the office. While one of the first customers in the new building, I initially was not allowed to pick my two units, causing undue stress of my large move-in. This cost me six extra hours of movers fees, not to mention body stress for all dealing with one elevator to the 4th floor. It was just as stressful on my move-out which was a last minute decision, when staff was not willing to prorate my days of Unit use to switch to a smaller one. I then moved out after 4+ years. Staff, including management is rude, arrogant and uncaring to customers needs. The one good woman manager that they had was fired for trying to keep and please customers. There are many occasions when you cannot find any staff to help and have unacceptable wait times. I think this location would thrive with all new staff and management. I would not recommend U-Haul to anyone I know.
Sandra S | Expérience généraleEverything was perfect. Staff was very friendly and helpful
James G | Premières impressionsClean , almost new pickup truck. Easy and convenient.
Scott WContinually used the wrong billing information and I am now dealing with the headache of getting charges reversed and charged to the proper billing information.
Adam MThey are tops in the highly competitive field in New London County, CT .. high marks to Mr Baron, Darryl and Frank
Jane RDon't make me wait more than 2 weeks to get a hitch installed. Merci.
DAN Svery friendly and helpful staff very good rates easy to get a unit and easy to checkout as well highly recommended this facility
Santana H | Expérience généraleIf you sell a product (such as a wardrobe box) make sure it will fit in the vehicle that was rented.
CATHERINE RThey should be more attentive to the gasoline that each truck has since 3 times they put me on the paper that has a certain amount of gasoline and has much less than what the paper says
Heriberto HPlaced an online reservation was in and out within just a few mins. Very professional , courteous and sufficient !
Mario QGM Ryan Bardon is great very kind Place sparkles... Frank? obviously takes great pride Daryll helpful and available to answer questions
Jane R | Premières impressionswe rented on 9/1 and the gentleman who was helping us was very agitated and was shouting us because he told us they couldn't use our reservation from the app. He was quite upset wouldn't do anything to work with us. Finally, we just said will call the one 800 number to see what we can do because we had reserved her truck weeks in advance and he wanted to charge us $500 instead of the 178 that was on my reservation. He was very combative. While we were outside trying to call the one 800 number Virginia came out and to asked if we could come back in and she could try to help us . While she was trying to help us hear from his chair, kept shouting out things to her to still stay involved again not kindly, but she was very professional, and said no I can do this. I just give me a chance, and was very kind to him as he continued, and she was able to help us get our rental. Virginia was wonderful. I had to go back in a couple times to get some things and she just was fantastic the entire day. If I am writing this review from the standpoint of the other gentleman, I would never come back, but because she was wonderful, and went above and beyond to come and help me, I would come back.
Jennifer RThe guys working were great. Answered all my questions. Pickup and drop off super easy. Will definitely use this location again
Corinne MI rented a truck to transport donations for a charity event. After driving it only 7 miles and putting 4 gallons of gas in it before returning it I was charged $43 to put in an additional 3 gallons of gas. I returned to the store to point out that it is physically impossible for the truck I rented to have needed 3 gallons of gas after going 7 only miles and showed them the charge for the gas I put into it. After about 10 minutes of persuasion, they finally told me they would waive the fee. We are still waiting on the refund. Unbelievable I had to do this to avoid our organization being ripped off. We were planning on renting another truck to assist in the cleanup of the event, but we will not be using U-Haul for that.
Kyle MThis location, by far, was the best UHaul location I've ever been to. Incredibly clean and well organized. The staff and the service were and are exceptional. Je les recommande fortement.
Thomas BWhen I scheduled online my appointment got moved and when I called to schedule a time more convenient I couldn't get through to the store and ended up with customer service who informed me the appointment was moved due to the part not being available but they were unable to reschedule my appointment and needed the store to do so but the store never answered nor did they call me back as promised by customer service. A few days went by and still no call. Every time I tried to call the store I was transferred to customer service. 4 days later I manage to get someone who works at the store to move the appointment to a time more convenient. When I arrived the staff worker seemed very overwhelmed and said Jesus Christ after telling him I was dropping my vehicle off for a tow hitch appointment. He also told me there were several cars getting hitches installed and it would be ready end of day it doesn't matter if I have an appointment time. He then had me sign a paper for payment when I explained to him I had already paid he said I still needed to sign regardless. No one called me to tell me any updates I had called twice once at 5pm and by 6pm I had spoken to another customer service representative who said the store would call me back I explained the store would be closing soon and I need to speak to a higher up because I can't be without my car. I was transferred and explained my situation and still customer support was unable to contact store manager or store. I was advised to go to the location by customer support to pick up my vehicle and when I arrive at 6:44 my car was still on the lift in the garage bay. A team member was outside the garage smoking while on his phone. At 6:55 I went into the store where another member was just sitting there and when I gave them my info for pick up they didn't have my car ready and said another 10 minutes. At that point staff tried to charge me additional fees for labor when I explained I had already paid online. The other team member who was smoking came inside and took over because he claimed to be the manager and waived the labor fee. I explained the fees were the same as online so nothing seemed to be waived. I waited another 30 minutes for my car by the time I left the store it was 7:35. All and all Uhual customer support has been responsive and attentive to the situation but this location needs an an overhaul when it comes to customer service.
Ashley SReserved 10x10 on line but size was not available when I showed up
Peter C | Premières impressionsGreat experience all the way around, customer service was beyond excellent, prompt and very accommodating. Would highly recommend.
JOHN CThe staff was awesome very helpful and knowledgeable they made the rental and return very quick and easy very professional thank you again to your staff great job!
Frederick WGreat Gacility
Joy A | Expérience généraleStaff on-site were great!
JAMES H | Expérience généraleIt has been a journey over the past 2 years with different stress-related issues with me and the manager has been very helpful. I would recommend Uhaul to everyone.
Lorna M | Expérience généraleMy only complaint in regards to my experience is that on the rare occasion I did have questions or needed help with something the staff always seemed very stressed out. It gave me a feeling that I was inconveniencing them by needing help. With that said I am also curious if that has more to do with the management, hours, and work load for the employees more than the employees as individuals. Groton is a busy area with people constantly moving in and out due to the sub base and EB, it's possible this is more of a staffing/management issue more than anything else.
Gabrielle G | Expérience généraleTerrific
BONNIE N | Expérience généraleThe moving experience is very confusing between doing it online or going in the office. I was locked out for the past two days because even though I told them I had an access code they created a card key then it didn't work then they created another card key then it took over 24 hours for that to work. Every time I went into my unit before then I had to ask them to let me in in a really loud alarm went off that frightened me because I have PTSD. I asked them to turn it off, but they did not. I'm considering just doing the month and canceling my unit because I have another unit at CubeSmart and it's easier there. Maybe you need to add some more stuff at this location and be clear about the storage moving instructions. My unit was not ready. I had to get a lock at the front desk and it took 48 hours to be able to have access and nobody explain to me about the swiping in and out with the card and it's very difficult to use the unit to get in and out anyway.
Donna P | Online Move InFrank was excellent! Always helpful and friendly. Simply a joyful human.
Susan C | Expérience généraleYour website wouldn't let me finish my reservation, so I walked in and Ryan was VERY helpful and polite. I will recommend to friends!
Laurie C | Premières impressionsSuper clean, new, well-run facility. No issues. Rented a space for a year.
Theodore P | Expérience généraleGreat experience. Everyone was nice and friendly. Fortement recommandé!
Jamie B | Expérience généraleI have stored with this facility multiple times. I have been happy with my experience overall. They do an exceptional job at keeping the premises, vehicles, and property clean. Ryan and his crew have assisted me very well with anything I had asked for or had an issue with. They are kind and run a tight ship. Highly recommend this facility for your storage needs. The elevator is a bit slow at times but that's my only chide. Thank you for your efforts, time, and assistance.
John T | Expérience généralethe staff is always friendly and helpful. the areas are always cleaned and will maintained.
CURTIS T | Premières impressionsI was very pleased with the unit I have also with the security that you have there. It is excellent I have told my family and friend.
Lois R | Expérience généraleNeeded small short term storage and U-Haul Storage of Groton fulfilled the need nicely. Unfortunate for me that the space wasn't available by the week (which was all the time needed) but I was okay paying for the month as it fit the need. If storage is needed again, we'll certainly check availability at this location again.
David K | Expérience généraleThe customer service was great but I was given a unit with a lock already on it, so I had to go back down and get a new unit which was somewhat of a hassle. However, the staff, especially Franco, was very helpful and apologized for the inconvenience.
Jack L | Premières impressionsStaff were very nice and helpful. App needs work and when calling info wasn't given but that wasn't from this office.
Jamie B | Premières impressionsRyan was extremely helpful
Gabriel R | Expérience généraleRyan and Franco were fantastic, went above and beyond, and I am so impressed with the facilities! Would reccomend 100 %
Dion R | Online Move InThe Uhaul Storage facility was by far the nicest & cleanest (exceptionally clean) facility I've used. The process was easy from beginning to end, including renting the truck and renting the storage space. Moving is one of the most stressful events in life and using your services actually made things much easier. Merci.
Susan S | Expérience généraleThe staff and warehouse employees were so helpful and friendly.
Wendy G | Expérience généraleWorkers are extraordinarily helpful!!
Lucia v | Expérience généraleThe manager and staff working were great! Super friendly and helpful.
Maggie F | Premières impressionsSuperior to any storage facility I have ever used.
Susan S | Premières impressionsAlthough the online check-in process was a little confusing, the staff at the U-Haul facility were extremely helpful.
Sage B | Online Move InFound cheaper storage in the area.
Kevin H | Expérience généraleNo hassle process
Nicholas K | Expérience généraleMerci.
Andrew L | Expérience généraleYou guys are great thank you 😊
jezabel g | Premières impressions"I would like you to know that your employees Darrell Lionel were so helpful in helping us chose a unit to meet or needs. They were always pleasant to talk to on the phone and in person with all our questions. If we know of any one needing a unit we will let them know abut our experience. Please let your employees know how much we appreciated them.
zulyann m | Expérience généraleAWESOME!!!
John L | Premières impressionsI give the highest rating to the Groton,Ct uhaul.My things were in storage for three months. The customer service was fantastic,the place was always clean it was well lit and temperature controlled. I will recommend uhaul to anyone I know. Thank you uhaul for your service.Job well done!
Carolyn M | Expérience généraleThe staff was exceptionally friendly and helpful. I was very impressed by their behavior.
Ethan D | Premières impressionsGreat storage unit and service!
Douglas V | Expérience généraleGreat service
Barbara P | Online Move InI have used this Groton facility twice, and both times it was a good experience. Sometimes it was difficult to get someone from the office on the phone. Also, the elevator was broken for a few days so getting stuff to and from my 4th floor unit was difficult during that time. I called ahead to see if it was fixed but was unable to get anyone on the phone during office hours. So I wasted time and gas driving back and forth only to find out that the elevator wasn't fixed. When I moved out, the process was quick and simple, which I appreciated. Overall, I would definitely recommend the facility. Very clean, secure and reasonably priced.
Jillian C | Expérience généraleGroton crew is excellent. Lionel in Groton is exceptional. Very professional and patient while dealing with many customers at one time returning vehicles . He swiftly corrected a few problems with my assigned storage unit. Fantastic personal attention.
Elizabeth B | Premières impressionsStaff was very nice and accommodating and I was satisfied with the price and space of the unit.
Mary L | Premières impressionsThe staff was very friendly
Gwendolen M | Premières impressionsI love your staff I love you customer service you guys have been the best for the last couple years I appreciate it
Romina H | Expérience généraleFeel free to contact me
Candie R | Premières impressionsRyan and his crew were very efficient, friendly, and accommodating to my needs. Fortement recommandé!
Susannah K | Expérience généraleStaff was very helpful
Robert L | Expérience généraleMy experience has been flawless and exceptional so far. This location is run very well from what I can see. Thank you for the stellar effort.
John K | Online Move InCannot remember the name of the man working the desk at the time, (5pm, Wednesday the 31st, in Groton CT), but he was so helpful and made this stressful move so much easier. Thank you!!
Doran B | Online Move InGreat crew! Very accommodating. Configuration of units and needing to climb stairs is off, but people working there made a difficult move pleasant.
Amy P | Premières impressionsThe only Issue I had was parking. And when the elevator wasn't working. Lots of stairs to go up and down.
Kathy D | Expérience généraleThe staff at the U-Haul in Groton off of rt 184 were excellent. I would recommend anyone to that storage unit just for that staff. It's stressfully enough moving let alone have frustration in the moving process. The staff made it easy,fun and enjoyable. Especially the manager I think her name was Amanda (not sure) but she was the best. Courteous, efficient and humorous .
Shawneyh H | Expérience généraleThe best storage place we have ever used extremely friendly and very affordable staff is always happy to see you and assist with all your needs
jeremy w | Premières impressionsEasy to do business with
hussein m | Premières impressionsGreat facility, nice to see such an effort to do well
Sean M | Premières impressionsThe best experience in rental of trucks moving van and trailer to tow my mower , and a free month of storage while you sort your life out after a move just priceless thank you so much
LAURAJ S | Expérience généraleTrès bien
HAROLD A | Premières impressionsSuper nice and helpful staff!
Susan C | Premières impressionsBriana was great!! Very friendly, professional and thorough with our contract and storage unit information. Thanks to Ryan as well for his support. Jim H.
JAMES H | Premières impressionsHad a great experience of the conditioned storage unit I had for just over a year. Only gripe I have it when the elevator was broke down it took about two weeks to get it fixed and just happened to be the time I had available to move some things. However they gave me a free month for the inconvenience
Wes B | Expérience généraleVery pleased with place and staff.
JOHN S | Premières impressionsI didn't see where it said I had to actually go to the desk to check in so I set off the alarm at the unit. Also, the unit I was assigned was on the basement's upper split level which means it has stairs to get to it. I would not have rented that unit, as I have bad knees & stairs are a bit of a problem for me.
Michelle K | Online Move InI like the building has a temperature control, it's always dry and clean in it, it has reliable security system , the staff is very polite and friendly. Highly recommend to use this storage place for any person, who needs it! Merci
Olga R | Premières impressionsThe lady that help me did an extremely excellent job! So Thankful because of her.
Randy J | Expérience généraleEveryone was very polite but the female manager at the Groton office was outstanding and went out of her way to help wherever she could. She's a true accent to your company! I will rent again with her only. Merci.
kimberly a | Expérience généraleThe staff was great and the place was incredibly clean.
Gary P | Expérience généraleGreat customer service from everyone at U-Haul so far
Amir S | Premières impressionsI turned in the storage unit months ago and still received calls emails about about owing money months after close to $500 later I had to speak with a lawyer because I kept on getting harassed with emails and calls after I turned in the unit I will never recommend you guys to anyone in the area
juan t | Expérience généraleEverything was great about this facility until one day when I got there and my lock had been cut off for no reason. I went to the front desk and they had no clue why somebody had cut it off. But there was a U-Haul lock on it that I couldn't open. I had to go to the front desk and have them help me. They literally had no clue who or when it was cut off.
Jamie A | Expérience généraleStaff was friendly and knowledgeable of the products Uhaul offers.
Melissa S | Premières impressionsThe quality of cleanliness is superior ... And it is well known among customers that Mr Rivera sets the standards very high
JANE M | Expérience généraleMy move just kept dragging on. The staff, namely Aleisha, continued to help,she was patient,kind and courteous. Would recommend this place to anyone.
Shawneyh H | Premières impressionsI was very satisfied with staff on phone and in person everyone was very helpful and helpful and quick and easy to work with.
Vivian R | Premières impressionsAlicia and Kyle are really helpful, understanding and just overall friendly people. They are engaging in conversation and made our experience easy and fun, which is very much appreciated because moving is so stressful. We can't thank everyone at the Groton location enough. They all have been wonderful. Thank you!!!
Jackie B | Premières impressionsThe staff is helpful, knowledgeable , and friendly. They went out of their way to help me during a difficult move. The flexible hours were wonder as well. This is the third time using this UHaul location and I remain impressed.
ROLLAND V | Premières impressionsThe staff in Groton uhaul went above and beyond to help us, Arrival here was a good experience.
Linda H | Premières impressionsThank you All!!!!!!
Edna F | Expérience généraleI was not aware that I would have to bring stuff up a set of stairs to get it into my unit. The set up of the building is quite inconvenient
Carol W | Online Move InI didn't move out
Lissa C | Expérience généralePerfect
Randy R | Premières impressionsThe only thing I would not recommend is the self storage. There's hardly any parking and only 1 elevator which makes moving extremely difficult. I had a small storage unit which was barely even half full, moving out took over an hour because of the excessive elevator wait times. We had to ask people to move their cars so we could use 1 of the designated truck parking spots. Other people moving were holding the elevator while they loaded there items. At 1 point the elevator doors opened but we couldn't get in because someone had the elevator full of their things. I won't use the self storage ever again. I will purchase boxes and use the trucks. The front office staff is always very helpful.
MOLLY S | Expérience généraleVery pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks again
John S | Expérience généraleStaff 10+++++++👍
DAVID A | Premières impressionsFriendly and helpful staff.
john w | Premières impressionsSuper Friendly...Super Convenient
John L | Premières impressionsThe unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.
Margaret P | Premières impressionsNoah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.
CURTIS T | Premières impressionsPacking the house and haven't had time to look at the unit yet but everything was simple to do on line.
Laurie C | Online Move InI moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.
SUSAN C | Expérience généraleGreat service!
Genoveva L | Expérience généraleAlicia is great she's always nice polite and accomidating
Julia K | Premières impressionsThe place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impression
Derek W | Premières impressionsThe facility is very clean with good control of humidity.
Gary P | Premières impressionsIve been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.
DEMARKUSANTHONY M | Expérience généraleYou guys are the best, very professional i look forward to using you guys again.
Robert B | Expérience généraleFriendly customer service!
Terena R | Expérience généraleEveryone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.
Patricia D | Expérience généraleFast & easy - great customer experience
Susan A | Premières impressionsVery clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.
DIANNE S | Expérience généraleThe storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hours
Melody L | Expérience généraleI didn’t close my account, I upgraded!!
Jaimee B | Expérience généraleThe two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.
Iva S | Premières impressionsThe staff was extremely helpful And very nice, especially the lady!! If I'm ever in the area again, and in need of moving services I will definitely be going back to the Groton UHaul. Thank you guys!
Annette R | Expérience généraleThe counter attendant was very friendly and helpful. Merci
Beate B | Premières impressionsVery warm in the building, maybe invest in air conditioning.
Kirsten K | Premières impressionsPositive- clean and bright and helpful staff. Also great temperatures Negative- not enough carts during busy times. -slow elevator Also, lots of discarded furniture and mattresses in stairways. Yuck!
Kirsten S | Premières impressionsThis was my second time using your faciglity my only issue this time was I went ther out and was completely out by June 29,2021. Hence the reason for my call yesterday because I came home from vacation to a bill to my storage unit with a balance of 120 something dollars but yeah I physically went in make sure I let the lady know that I was closing my account there and I rented a U-Haul returned it a few hours later and she told me I was all set.
Jennifer D | Expérience généraleClean, efficient
Privacy R | Premières impressionsNo lock was provided as promised.
James H | Online Move InPlace is spotless
Stacey S | Online Move InGreat facility! But need more folks to staff the phones--very very hard to get through!
Elizabeth O | Premières impressionsStaff was very knowledgeable... very simple process
Pamela B | Premières impressionsYou have a great team running that location!
Brian B | Online Move InGreat place for environmentally controlled storage. We had a number of items from an estate we needed to keep in a controlled environment until they were ready for the house they were going to. The facility was well maintained and offered great security and access when needed. Would highly recommend
Kenneth N | Expérience généraleTwice they couldn’t find my reservation. Unnerving
margaret g | Expérience généraleMy problem was handled appropriately but I was marked for move out which is why I had to move in again. Otherwise the place has been good.
COREY W | Premières impressionsVery nice and helpful staff! Anything I needed wether over the phone or in person they where always professional and took care of what I needed right away. They made have a storage unit a good experience!
David C | Expérience généralePro-rating should be available with regards to monthly bills/move-in/out dates. For instance I rented a unit all winter, including the first week of May. Even though I vacated the unit in early May, U_Haul kept my full payment for the whole month. I feel I should have been refunded for the unused time as it would be immediately available to the next customer. Getting half a month's refund when you check-out would make customers feel good about continuing to use the service.
REBECCA L | Expérience généraleThe employee on-duty at the time that we moved in, Alicia, was so incredibly helpful to us and I cannot express how thankful we are that she went above and beyond to make sure that we were able to get our storage units, return our rental equipment, and unload all of our belongings quickly and efficiently. The facility was also very clean and well stocked with carts for use.
Stacy G | Premières impressionsThe staff was superior! The experience could not have been better. Merci.
Holly G | Premières impressionsPeople were very nice, if I need a van I slats go to Groton U Haul
DANIEL C | Expérience généraleGreat staff and facility! Mike was an amazing help for our move. He even stayed a little past his time to allow us to unload our truck. Since then everyone we've encountered has been courteous, professional, and extremely helpful. Great staff and facility! The alarm system is a little finicky, though. My unit keeps setting off alarms for other units that are not yet rented. That can be painful on the ear drums.
Kenneth S | Online Move InAleisha was incredibly helpful, clear, and attentive.
Joseph M | Premières impressionsU-Haul should be very proud of the Groton facility staff. WAAY above average re: customer service. First class facility!!
David B | Expérience généraleVery helpful. security great
Julie Q | Premières impressionslove these guys, very helpful w/ storage unit, always helpful when renting trucks too. will choose this location in the future. thanks y’all!!
victoria r | Expérience généraleIt is beyond belief that any storage facility would have STAIRS!!! COMPLETE INCONVENIENCE! Originally we were told only about the elevator...nothing about the stairs until we got here....TERRIBLE DESIGN!
karlo s | Expérience généraleRenting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.
HENDRIK V | Premières impressionsThe day I got my stuff out of there was a day for celebration.
Amy E | Expérience généraleThe staff is top notch! They were always friendly and helpful. They truly care about the customer and proved it repeatedly. Thank you for being so kind and considerate.
David C | Expérience généraleVery clean and secure. Staff is very knowledgeable and very helpful.
timothy m | Expérience généraleVery convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.
J R | Premières impressionsAlissa is outstanding made everything very easy to understand and explained in detail .
timothy m | Premières impressionsI have used other storage facilities before but this location is the BEST! It's so clean, organized, accessible, wide hallways and the elevator always worked! The staff was very helpful and friendly. If needed, I will use this location again!
Rolland V | Expérience généraleWas there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.
Michelle C | Premières impressionsThank you truly, You all have been great.
Kimberly W | Expérience généraleWe originally booked a unit on the phone and when we arrived we realized that the unit was a little too small for all the things in our STUFFED 10ft truck and the staff memeber there was happy to change it for us and we had a great experience there.
Alexis S | Expérience généraleTook the time to show me unit and using card access very friendly
Louis A | Premières impressionsGreat facilities
Linwood W | Expérience généraleThe staff was very nice, and although it was not their fault, changed our storage locker to a larger locker due to the fact that we had a 10ft truck and a storage locker reserved for only half the capacity of the truck. And they did it with general ease and a smile on thier face.
Alexis S | Premières impressionsRobert Murray was extra helpful- he was awesome
Christine S | Premières impressionsGreat customer service !
Jamie A | Premières impressionsEasy breezy. Staff was great super helpful and nice but not overbearing which can be a real drain. 10/10 would use this space again Only left be
HENRY S | Expérience généralethe staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.
RodneyHeather D | Premières impressionsI just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.
Marina M | Premières impressionsThe young man that helped me was very nice and helpful
Tanya H | Premières impressionsI wasn't given the information for after hours entrance & couldn't unload my belongings into the storage room. I had my people lined up to help but then couldn't get in. Even called the number & no response. The next day I go into explain what happened there wasn't much of an "I care". Not only did I have to unload by myself, I had to do so in the rain. I am exceptionally unhappy. The GM Ryan B was arrogant & indignant. This is really unfortunate because I have always been so pleased with UHaul.
Tawana C | Premières impressionsI would pass recommendations to others
Priscilla B | Premières impressionsSales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.
Albert S | Premières impressionsThe team in Groton was outstanding, keep up the good work.
Melvin L | Expérience généraleCheck in was quick and easy.
Michael S | Premières impressionsAlicia was FANTASTIC!!!! She explained the facility, unit, security system, and policies with clarity and expertise. She listened intently to our questions and answered them thoroughly with a smile.
Dawn S | Premières impressionsGreat Place . Temperature controlled storage. Everything is orderly and clean.
Linwood W | Premières impressionsExcellent
Mike F | Premières impressionsThe manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.
carlie p | Premières impressionsGreat customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.
Jennifer M | Premières impressionsThe elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.
Jennifer C | Expérience généraleService was beyond my expectations. Keep your excellent quality of work.
Dolly Z | Premières impressionsAnthony was very helpful with getting my truck returned and getting me a storage unit that suited my needs
Kristen S | Premières impressionsPlace looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.
Mark S | Expérience générales/o
Robert M | Expérience généraleGreat service
HAROLD P | Expérience généraleSome of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.
Kimberly W | Expérience généraleNeeded a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.
Sandra S | Premières impressionsGroton U-Haul Customer service is amazing thanks everyone
jessica h | Premières impressionsThe team was helpful and understanding. Ryan's customer service was top notch!
Kristen R | Premières impressionsThe customer service was excellent.
Rpbert Z | Expérience généraleExcellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.
Sherry W | Premières impressionsAnthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.
Francisco M | Premières impressionsVery helpful staff, and secure facility.
Ron E | Expérience généraleAs a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would retur
Julio N | Expérience généraleExceptional storage facility
John G | Expérience généraleJosh was very helpful and friendly.
Thomas M | Expérience généraleVery helpful staff, very pleasant experience. Merci.
Theodore R | RéservationI am amazed at how laid back is the staff.
Mike S | Expérience généraleI was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ez
Elizabeth H | Expérience généraleAnthony went universal and beyond to help!
Teresa D | Expérience généraleFacilities are up to code, organized and neat.
Mike S | RéservationThe owner Ryan was very helpful
Joseph T | Expérience généraleExcellent service. All questions answered professionally. Clean facilities and requests accommodated.
George Z | RéservationThe staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good work
Barrington J | Expérience généraleExcellent service à la clientèle
Barrington J | RéservationThis situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
Jason B | RéservationThis situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
Jason B | RéservationThe entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!
Tyler B | Expérience généraleThe driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.
abagail b | Expérience générale