Good service.
DERREK DCustomer Reviews for U-Haul Moving & Storage of Houma
Testimonials From Recent Customers
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Please remove that rodent box from my storage unit. 5x5 is too small of space to have a square foot taken up with something like that. Merci
Gail N | Online Move InStaff had excellent people skills.
ROSS MAlways friendly service .
DERREK DEverything was great!!
Craig MGreat customer service!!
Ronald dI booked my UHaul three weeks in advance and added an extra day. My original location was closed and I couldn't access the truck so I was rescheduled for three hours later at another location over 20 miles away. We had movers scheduled and were on a tight schedule. The delay complicated our entire move. I got a call today about the truck being late but I had scheduled an extra day so the return wasn't supposed to be until Tuesday at 9 am, not Monday at noon. We had to rush to get the truck unloaded and had it back at 3:30 Monday. I was still charged an extra day even though the return location rushed us to get the truck back. When I picked the truck up Sunday, I had to correct the gas level from 3/8 tank to 1/4 tank. I added the photo of gas and mileage as requested by the app. When I returned the truck today it was over 1/4 tank which was notated on my receipt but I was still charged the gas fee plus 3 gallons. The last two times I've rented a UHaul it has been a nightmare. This was the last straw for me. I have had to pay out so much extra money just this move for UHauls mistake. Very very unhappy.
Joyce MGreat service, and very helpful
Clarence RThe service was good.
joanne j | Expérience généraleEverything went great.
DERREK DVery Professional
Roger HIt was great doing business keep up the good work
LEO BCustomer service and equipment were top notch!
Joshua H💯💯
Queshawn B | Premières impressionsVery Friendly staff
ROBERT E | Expérience généraleI paid a cash deposit at this location. upon my return to another location they stated the cash deposit i gave was much less then what i actually gave. i’m a frequent renter and i was very disappointed on how i was treated.
Daniel HKeep up good work
Raymond BNothing just keep doing wat ur doing the service was great
Marlon JThe woman behind the desk was rude. I also am not pleased that I was told that I would get a partial refund for turning the uhaul in 2 days early. Rushed to get it there, only to find out that this isnt the case. I would have just kept the uhaul until its due date if I had known. Terrible policy and I expect to be contacted and refunded since I was told I would be.
Richard KU
Javonda CNothing every thing went well.
martin hVery helpful and understanding
Deborah TWould have the trucks completely topped off with fuel.
Lyle LYall should totally do LA wallet in Louisiana and Apple Pay
Baylor HStaff was very friendly and super helpful. The lady that made our reservation was sweet and patient. The cab of our truck smelled very good and the whole truck was clean. Will definitely be using this location again if ever needed.
Tara DVery nice person met me at the door and helped me drop off the trailer in a very convenient manner. Very quick in-and-out equipment return.
Tim HDo nothing .i was satisied.
Rose HThe best service ever. Callie was so helpful and friendly. We will definitely recommend this location to family and friends. Thanks for everything
Lacey GMs Natasha at regional office (columbus) alloted wrong boxes for delivery FOUR out of five, argued and supported we care moving help guys(UNLOADING). we care moving charged me without doing any work on that day and steal payment code from my computer while i was talking to natasha over the phone and we care moving guys gave me bad review after deleting my review(I asked company over the phone to delete because unfortunately it went loading moving help people). we care moving guys submitted bad review on me after my review on them. even though my review was excellent to them as they beg me to give review because they are poor and have children and don't get work with bad review. finally i booked another moving help for following week for unloading.
kiran kI wouldn't change anything. The employee that helped me was very nice and the equipment was excellent.
Gayle MThe lady that assisted us was horrible. All she could say is no to everything, worst experience ever and I'm 62 years old. Due to this experience with this particular lady I will never use U-Haul again. Call if you want to discuss. HORRIBLE
Francis hCallie was told by her boss not to help me when I asked her if I could borrow a pen. Callie told me that she got in trouble by her boss for trying to help me!! Needless to say I was having a terrible day and this upset me even more!! So in answer to the question. I WILL NOT RECOMMEND THIS STORE TO ANYONE!! I will tell them to go to a different store.
Candelaria LThe facility is nice, well maintained, and accommodating. I really appreciated the bays to pull into and unload so that our stuff doesn't get wet and we can unload to see everything. I also really appreciated all of the carts. It made the transfer from the truck to the unit a lot better than if there was no carts available. A few complains: the first is that I was called the day before with the staff wanting me to come and put a lock on my unit. I was moving from over 3 hours away, so obviously this wasn't an option. If you look at my information, you can see that I can't just ride up and do this. So why stress someone out about something that is unnecessary. As the information said, I wasn't even going to be moving in until a day later. Another complaint, the alarm was going off constantly as we were there loading the unit. Not sure if it was because our door was open or what. It got to the point at the end where the alarm was going off every 5 minutes. Quite irritating when you've been moving a 26 foot long uhaul for two days and unloading it, transferring everything into a storage unit for 6-7 hours. My last complaint is that there is no trash cans. The only option I seen for disposing of any trash or old boxes is paying $8 to use the dumpster. That's a little insane to me when I'm already paying $150/month for a medium storage unit. It would be nice to have some trash cans around the facility to dispose of the left over trash/boxes/etc. so that you can ensure the truck is cleaned before returning. I did like the idea of having a "donation" spot where you could leave items you didn't want for others to pick up. That was cool.
Justin F | Online Move InYou guys are awesome! Keep up the good work
Joe PKeep up the good work!!
Joe PMake sure gas is at least half full. I got the truck almost on E.
Shannon HVery clean facility!!
Leisa P | Expérience généraleSimple and easy with good service
Devin GAll staff encountered were friendly and professional. It was an awesome experience
angela pGreat people and great service!
LEOPOLD LThey charged me for a non-climate control 10 x 12 for the same price as a climate control so I went five blocks down and rented a 10 x 20 for 70 bucks a month
Ginger B | Expérience généralePerfection!
Jennifer Y | Expérience généralePrice increases were ridiculous
Lexy B | Expérience généraleThe employee at the desk was very kind and helpful.
Daryl WEverything was on point
Robin BI used the rental share option to pick up after closing. I requested a dolly but it wasn't provided. I submitted the proof that it wasn't in the truck, but was still charged for two days of dolly use. BUT the truck was immaculate.
John CNothing.
Lisa LMerci
Cristela D | Premières impressionsThere is always an issue when I have to interact with the office at this location. The printer is down, the system is down, the internet is down, or some other issue. This weekend, I showed up at 8am to pick up my reserved uhaul truck. The app wouldn't allow me to pick up the truck even though I ordered it for mobile pickup. I called the support number and they let me know I'd have to wait for 9am when the office would open. I waited and the cashier tells me he changed my reservation the night before and didn't call me to tell me. So I had movers with me at 8am and couldn't do anything until after 9 when I got the truck. I pay entirely too much money to have to deal with these issues.
Melanie TWe are extremely pleased. No problem at all
Kerry Lthe lady on staff was very helpful and friendly
Paul LYou app and website are garbage. After spending an hour chatting and on the phone with your customer service, they could not check me in and I couldn't pick up my truck the day I needed it! I had to wait until the next evening and make sure I went when someone was there! Then move a day late! Yall wasted my time!
Jonah CThe only thing I didn’t like was that I wasn’t refunded a pro rate because I paid the storage before due date and was out a couple days right after.
Sabrina S | Expérience généraleWell, satisfied
Davie BWorkers very patient and respectful. My favorite location by far!!
NaDreonna SBest in Houma
BELINDA D | Premières impressionsGreat place to rent from, easy transaction and friendly staff.
Nicholas LThe only suggestions I have are to have more carts available. Maybe even dolly rentals in the units. Also, every time I've gone in the lobby area, the system is down, the internet is down or the printer is broken. Definitely need to make sure these workers have what they need. Other than that, I'd give 5 stars.
Melanie TMy unit was sold at a public auction I just wish I could obtain family photos and personal paperwork
MITCHELL N | Expérience généraleDon't change anything the employee was very friendly and helpful.
Mildred VCustomer service was not informative. I was over charged due to lack of explanation upon rental of vehicle. I was not pleased with the rep's attitude, nor the overcharge!!
Shonell TFast courteous service!
Harry JKrist and Ronnie were polite, professional and were enjoyable to do business with.
Kirk BThe only thing I had a problem with was the timing to get into the storage. I work a lot and I take care of a sick mother so I needed to be able to get to it late at night! But everything else was great! The staff is very helpful and friendly
TRACY J | Expérience généraleI love everyone at this facility!!
Sarah M | Expérience généraleJust wish it was 24 hour access
Heidi B | Expérience généraleWent the day before I needed a rental; the size trailer I wanted wasn't available, so had to get next size down. The lady helping me kept having to answer the phone while she was looking up things for me which was distracting and lengthened the time it took to help me. Never had a chance with phone calls to ask about price differences between trailers. Got there early next morning and inquired about the price difference and was told it was the same for same day return. Again, a different lady was filling out the info for my rental and she had to keep answering the phone? Too many distractions happening. Other folks were there that could've answered the phone. They had one trailer on the lot that I could've used but they were holding until another was returned. The trailer I used worked with a little trouble. Overall, I got what I wanted, but the time it took to reserve and eventually rent the trailer was way longer than it should've been.
MORRIS LMy reservation was not ready. I had to wait about 1 hour when picking up the truck. The guy didn't know what he was doing. I had to dispute all of the pictures of the truck. When dropping off the truck we had more problems about pictures that were not up about miles. They also letting me know I was not supposed to have the truck for 3 days (the days were on my reservation) I will not return back to this location.
Jessica PThe wait times are sometimes a little time consuming.
RONDA BTruck was old, but raggedy
Ann W | Expérience généraleVery friendly an helpful
Jamie p | Premières impressionsIt was a helpful a great experience renting a trailer with the team at uhaul. They even helped me get my storage unit with the first month free with renting a trailer Great experience and helpful team
Robert M | Premières impressionsunfortunately not enough storage units. having trucks was a big bonus.
wayne d | Expérience généraleI am Missing 2 items from my unit. One was a $600 black Italian leather leather duffel bag that was brand new and never used and the other was my dogs raised bed valued at $50
Monica M | Expérience généraleNeed additional clerk as there was only one and the customer she was with was having trouble and so had to wait in line for about 10-15 minutes. Clerk was doing best but line started to form behind me.
Katrin L | Expérience généraleStaffing are polite 😉 patience explained all you need to know caring individual.
derbora m | Premières impressionsThank you for keeping my valuables safe and secure. With easy access. Very very good customer service was a plus. Thanks again
Dean B | Expérience générale24/7 access would be better, but overall 10pm is ok.
Francine T | Expérience généralestaff very friendly and helpful
wayne d | Expérience généraleMade a reservation for a storage and when I went to pay for it was told they already rented it out to someone else , which made me keep the uhaul rental for an extended period till I was able to locate an available storage somewhere else
JAMES B | Premières impressionsNo problems. I did rent another unit because no larger ones were available at the time. I found one and I'll be moving my things in tomorrow.
Melissa P | Online Move InLike the stuff
Octavia S | Expérience généraleI love that they called the next day to see if I had moved out because they did a walk through and noticed lock was missing. I did move everything out and didn't get to call to let them know. Great facility and people.
Woody S | Expérience généraleJust couldn't afford to keep with the price increases.
Crystal W | Expérience généraleI recommend this service.
MARIA H | Expérience généraleThe manager made me pay 128 for 4 days of storage. When i don't feel as if i should have paid that at All! I called and she keeps saying she's not in to speak with me. This is unacceptable and I'll NEVER rent from them again!
Quashala B | Expérience généraleKind and helpful people.
Star O | Expérience généralePersonal at that location were so helpful, courteous & friendly. I will definitely recommend that location to family & friends & anyone else that ask. GOD bless
Susan B | Premières impressionsWHEN I RENTED THE UHAUL TO PUT MY STUFF IN STORAGE . NOW that was a horrible experience
MADLYN F | Premières impressionsDarlene Bergeron was the sweetest, most knowledgeable and accommodating person ever! She's a great asset to your company!
Julie R | Expérience généraleI'd highly recommend this Uhaul storage facility to anyone. The staff is very professional and knowledgeable and the facility is very clean.
Diesha P | Expérience généraleWould of been 5 stars if the access hours longer
Vanessa C | Premières impressionsThanks for good service at U Haul.
Dean B | Premières impressionsI went online and reserved a unit. I went into the office to pay for the unit and the employees working that sunday were very nice and helpful. I went to my unit and it was very clean. I will definitely recommend this location to a friend!! And the price was reasonable!!
Julaine V | Premières impressionsThe staff is excellent. Extremely nice and helpful.
Jolette C | Expérience généraleFriendly staff , lots of carts for easy transporting of items
Damein F | Expérience généraleBathrooms were always clean!
Timothy B | Expérience généraleBien
Octavia S | Premières impressionsThank you. This place is convenient.
CLINT B | Expérience généraleI have one complaint; to charge a late fee when only 3 days late is ridiculous, and outrageous.
Dana H | Expérience généraleFalse advertisement need a little help is plastered on your wall I asked for a staff member to come help me move one table and told me they could not help me I could not touch my things take the song Down
Charmaine A | Expérience généraleI really loved the unit space I had very convenient for me bring my things in and out great job guys
Annette J | Expérience généraleI only had one bad experience where something happened with my card and the staff locked my unit. I had to pay for a specific company to cut the lock which was a bad experience because he initially wouldn't remove the lock.
Dominic J | Expérience généraleA lot of my stuff got molded in the storage
Chris B | Expérience généraleI love how everything was online and super easy
Robert R | Online Move InMrs. Darlene is very helpful!
Valentine V | Expérience généraleWorst storage ever
Ta' c | Expérience généraleAwesome
mark f | Expérience généraleThe only problem I had was my account is on automatic bank draft. My bank card expired and I got a late charge instead of a call to update it.
Abby B | Premières impressionsVery courteous staff! Easy access to my storage unit. Fortement recommandé!
Earline B | Expérience généraleFast response and was able to get unit same day!
Earline B | Online Move InPeople were very nice and very helpful. Facility was very clean.
Jeanne A | Premières impressionsThere was a leak in the roof above our unit that was never fixed. Other than that everything was great and the whole process was easy.
Kaitlyn V | Expérience généraleGreat facility with everything you need for moving & storage in one place. Professional & courteous staff. LOVE the large enclosed entry bays & Ease of 24 hr access.
jeannie c | Expérience généraleAll they want is money and charge for everything and over charge you. I will not rent from them again
MARKETA C | Expérience généraleThe team and manager are awesome at their jobs
DAVID C | Expérience généraleonly problem , would see little roaches from time to time .
gerica s | Expérience généraleQuick and easy move in with a well maintained facility.
BRANDON G | Premières impressionsI rented the unit online and it said that I would have access to the unit that night, which is what I needed. I got the text saying it was ready for move in, but once I got to the facility with a load of stuff, I couldn't get in. The next day I called and the lady was very friendly and helpful. She said I needed to go in to the store and get a card to use to enter the facility. I don't understand why it said I could access the unit if I really couldn't. It was very frustrating because I went over there with a load and couldn't do anything with it.
Tiffany M | Online Move InI had a good experience with this storage facility, the staff and manager was very helpful. Keep up the good work guys and thank you.
Sarah J | Expérience généraleThe staff was not accommodating...asked questions a about the function of the facility and they were not accommodating to walk outside to help. Both agents remained sitting at the desk. The unit door was unable to shut all the way and no one resolved the issue before I left the store.
Kimberly B | Premières impressionsExtremely well run and well kept facility. I would use them again for any future storage needs.
Gina C | Expérience généraleWill use them again if and when my additional storage needs change …
Katherine C | Expérience généraleThe access card could have been explained better
HOLLIE D | Premières impressionsThe staff was friendly and very helpful, the actual storage facility was very clean I am very pleased with my choice of using this place and would definitely recommend anyone to go there for their moving needs
KYLIE C | Premières impressionsI was very pleased with my unit.
TEMYKA M | Expérience généraleNo issues.
William B | Expérience généralePrice were good at first but in less than a year prices increased twice After hurricane ida hit our unit looked ok but once we were really able to look through our unit several boxes were damaged to due water coming in and since we didn’t have the insurance we were not able to make a claim.
Carroll V | Expérience généraleGreat service! I would rent again if I ever needed
Amanda E | Expérience générale.
brandon p | Expérience généraleNo issues during my need of storage. The only issue was the last day I used the facility to get my belongings was there was an alarm going off and on. Had to prop the side door to remove my belongings because the auto doors didn't work. I assume because it is a security measure. Grateful that my belongings didn't get destroyed due to Hurricane Ida.
Michele L | Expérience généraleMy door was very hard to close
Timothy E | Premières impressionsI would use U-haul again.
Barney C | Expérience généraleOnly thing I don't think that I should pay full amout of monthly rent when I was able to get out of the unit 3 days into the month I just paid. It should be rated by days used for that month and get refunded for the rest of the days I was out for.. I think that would help for uhaul to get more business !! I paid $129,95 for the unit and I was was out on the 3rd day after Uhaul charged my card !!
Chris N | Expérience généraleI rented a outside unit on Monday decided to move stuff Tuesday I pull up I have a red pad lock so I use the intercom and a male voice seemed confused to what I was asking so I walk to the lobby the young lady says someone will remove the lock not sure why it’s on there it’s an hour later I m still sitting with a red padlock and a trailer full of stuff anyway at $23 an hour my boss hates uhaul I love yall
Johnny B | Premières impressionsPerfect!
Macy B | Online Move InWater damage from hurricane ida ruined some clothes and furniture.
Tucker M | Expérience généraleEveryone was very knowledgeable and well spoken. My visit was very enjoyable. Merci.
Lisa B | Expérience généraleHelpful and kinda very clean. Understanding to my needs
Star O | Expérience généraleSince hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaul
Christy D | Expérience généraleManager is an unbelievable jerk. Rude, crude, sad. He's a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.
Julie J | Expérience généraleJust don’t like when the lock was changed and I wasn’t notified
Melissa W | Expérience généraleI am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I've ever had at a very trying time of my life. I was blessed.
DONALEEN C | Premières impressionsMy storage number was 1675 and the roof had leaked prior to hurricane ida and I've tried making a claim and went back in forth with the insurance and office personal. Insurance told me to take it up with the office and the office handed me a pamphlet to call the insurance. I've even gotten intouch with the previous owner of the same storage from 2 yrs prior to me having it and they had the same issue. The facility now needs a lot of maintenance and roof issues, and that particular storage should have never been reissued until that leak was fixed .
William R | Expérience généraleCustomer service and accommodations exceeded my expectations.
Angela D | Expérience généraleMr Darlene was very professional as well as helpful
Ronald S | Expérience généraleStaff was wonderful. Top notch center.
Yvette D | Premières impressionsThe only complaint I had is that I was made to pay for my lock twice. I paid for it when I originally got the storage and then got charged for it again when I made my first payment. Other than that it was a pleasant experience.
Anthony C | Expérience généraleVery nice and friendly staff !!
Chris N | Premières impressionsThe staff was very helpful and friendly.
Chris N | Premières impressionsI had a few issues in the beginning but eventually got it all worked out. They need more workers in the office because when you go in needing something it takes forever!
SAMANTHA T | Expérience généraleThis was my first time using a storage facility but I would not hesitate to use this location again! The staff were courteous and helped make the experience seemless.
Kristi D | Expérience généraleThe only problem I have is that I have to pay for the whole month and it isn't prorated for when I leave. I was charged 21st each month and that's fine but I moved out on the 1st and you're able to rent it to someone else and it's like uhaul gets double rent for those amount of days. I shouldn't have to pay for the days I'm no longer using it and moved out. That is my only complaint. Merci.
amy a | Expérience généraleThank you great year of service staff security and cleanses
Quinta G | Expérience généraleI think it's silly that you have to pay for 24 hour access especially for each unit you have. Maybe just provide an explanation for this charge and people might understand.
Jeffrey M | Expérience généraleThe cleanliness of the facility is what really drew me in.
Delphanie C | Premières impressionsI Was very Satisfied with my storage, secure and well lit. I would recommend U-haul to every one
Terry F | Expérience généraleGood service and quality storage units .Great customer service .
Catherine W | Expérience généraleI'll will rent again when I need to
JASON B | Expérience généraleWe had no problems at all with this facility. We would have preferred to have stayed with this U-Haul facility but we needed two large units and you all were already booked solid. We would definitely call you first if we ever need storage again.
Cynthia P | Expérience généraleVery nice layout
Ronald S | Premières impressionsLove the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaul
Joshua P | Premières impressionsLess to do with the physical location, but the website and physical site have discrepancies on what is available for units. Reservations made based on units available, but once got there informed nothing of that size available so had to instead utilize two smaller sizes. Doable, but will ultimately be more expensive and not an accurate reflection overall. Regardless, a great facility with a very friendly and courteous staff!
Joshua A | Premières impressionsBeing able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing well
Michael S | Premières impressionsI reserved a box truck and storage unit online, with a utility dolly, days before I needed it. I went it to pick up the truck and an hour later, I was leaving with the truck. it should not have taken an hour to get the truck I reserved ahead of time. I also bought a lock for the storage unit at this time and they charged me $11,95 instead of $9,95 and it took a long time for the girl to take give me the sale price. About 5 hours later, I came to get into my storage unit and it was locked. I called to have them take their lock off and had to wait again. I returned the truck about 5 hours earlier than expected when the staff was still in the office. The guy looked over the truck and told me what my balance was. I wanted a printed receipt so I went inside the office to get one. There I was that I was billed for 2 utility dollys, even though we only had one. The office girl was unable to refund the me the second $7 charge.Two days later, I am still waiting for my refund. The manager who is able to process the refund has been out of the office for the past few days on sick leave.
CheriMicol D | Premières impressionsGreat service. People very polite, would highly recomend using them again if need be.
Tommy D | Expérience généraleSuperior service!
Donald L | Expérience généraleAll was good n glad we could use this storage
David R | Expérience généraleThe two ladies on duty Thursday were very helpful and courteous.
Eddie P | Premières impressionsEvery time I need to go to the storage there was a lock on the unit,&Zane employee stole my cellphone.
Telisa C | Expérience généraleManagement, employees and cleaning staff were professional and friendly.
frank p | Expérience généraleStaff was always helpful. The hours of access was awesome.
donald b | Expérience généraleAnd da cleaning lady was so sweet
dairo s | Expérience généraleClerk was coughing and wear NO MASK
phyllis b | Premières impressionsI was in and out serval times had to go to the office meet serval employees and the very one of them was helpful
leona m | Expérience généraleVery clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.
Sarah L | Online Move InThis storage facility is very clean, well secured and has the most friendliest employees on staff.
Debra D | Expérience généraleI would recommend and will be a return customer
shenisha A | Expérience généraleI did not authorize a charge for storage unit and U-Haul is stealing my money and customer service was very rude and NO ONE IS TRYING TO HELP I PAID FOR WHAT I USED I DIDNT WANT A STROAGE UNIT AND YAL STILL CHARGED ME AND YOU WONT GRT ON PHONE TO HELP GET MY MONEY BACK I KNOW ITS HARD TIMES BUT DIDNT THINK UHAL WOULD STEAL JUST TO GET A SALE
Johnathan S | Online Move InI love that you can rent a U-Hual and store your things all in one place. Also it makes things even better when you have great customer service. I will refer everyone to this location wonderful employees.
leona m | Premières impressionsGreat place
Janice J | Premières impressionsI have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.
John M | Premières impressionsThe young lady who helped me was Courteous and knowledgeable
Dana H | Premières impressionsBest place
Corey F | Premières impressionsThe manager at this facility was nothing short of superb. She was very friendly and very very helpful. Made my storage and move much more smooth.
Brian H | Expérience généraleGreat service
Elvin R | Premières impressionsThe manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.
james p | Premières impressionsMy name is spelled wrong in the emails. It's supposed to be Bryar, not Bryasr.
Bryar W | Premières impressionsFirst, the hours stated that my unit would be available was COMPLETELY wrong! When I rented the unit the girl said 24 hours. Great. Rented a trailer to fully move out of my house that day. When I got back with my first load she informed me that they were actually closing at 5 so that would be the only load I could take. I paid for a 4 hour rental for ONE load. They said that the following week it would be 24 hours. Went back 2 weeks later to drop some things off before leaving state for a few months. What do you know, its closed 8am on a Sunday! I got roaches now that I did not have before moving my stuff in there. My card rarely worked, so the alarm went off all the time. I complained this last time and they closed my storage!!! I had just paid a few days before that! I just wanted access to my stuff! They said I would need to pay another $10 for 24 hours. I declined but never once did I ask to close the unit as I had no where to store my stuff. Every time I dealt with them they were extremely rude. One associate tried saying I intentionally ripped the light out of the trailer! I had showed them how it fell and mentioned how the trailer wasn't put on right. When I got to my destination and went to take my car off, the entire trailer lifted. it wasnt on the ball hitch properly. I am just happy it didnt detach while I was driving down the highway. Not sure how this place is even open.
Heather S | Expérience généraleVery nice people & very clean .
precious m | Expérience généraleAll Good
NATHAN F | Expérience généraleVery accommodating. Thanks!
IRENE S | Premières impressionsI do not wish to comment
Shelly Z | Expérience généraleThey were very helpful with any questions I had and made sure I knew how everything worked.
Sonny H | Premières impressionsThey computer was acting up had me locked out of my storage for two weeks and I had payed two months in advance
gene t | Premières impressionsI recommend updating the system. There were units with "ready to be used" tags; the system read unavailable. I needed the largest unit; the only one available had a small door which made moving hard.
SHELLY M | Expérience généraleGreat location, facility and service
Laddie F | Expérience généraleThe only thing I don’t like I couldn’t get in the storage to put my things in there those cards I have to get in with keep on denying me to get in now that’s wrong Now probably going to charge me EX.
Catina R | Premières impressionsVery nice storage
Darla C | Online Move InThe staff was awesome!! Their service was outstanding!! Very friendly,prompt, & they fixed me up w/exactly what I needed. Thanks Uhaul!!
nikki h | Premières impressionsImpressive place!!!
Laddie F | Premières impressionsCustomer service was AMAZING ! Everyone was very nice. They took care of me got me a Uhaul and a storage in less than 30 minutes. Excited to get a 1st month rent free with a purchase of a uhaul rental
Phyllis S | Premières impressionsFantastic service - beautiful facility- couldn’t be happier
Christopher B | Expérience généraleEasy
Larry D | Premières impressionsNice
precious m | Premières impressionsNew facility, great location, clean equipment/truck, professional and courteous staff.
jeannie c | Premières impressionsCustomer service was great at the houma location. Would definitely recommend to family and friends
terrance c | Premières impressionsThanks everyone
crystal b | Expérience généraleVery courteous staff. Very helpful.
donald b | Premières impressionsGreat people and place.
Nathan M | Expérience généraleThe Workers were so helpful and made everything easy and simple. Great Staff and facility.
Michael J | Premières impressionsVery well run and excellent staff!
ALLEN T | Expérience généraleDawn and the manager made sure I was taking care of in a timely manner the place is beautiful I feel comfortable about my things being there
Sherry P | Premières impressionsGreat job!😁
Pamela V | Premières impressionsExcellent service
Brittany M | Premières impressionsClean, friendly and convenient.
shawn o | Premières impressionsAucun
Mary H | Expérience généraleShe was very good & our spoken . I would refer plenty to Uhaul
Cherell F | Premières impressionsThe personel were great to work with and made us decide we needed a mini storage too. Just wish they had a lift truck tail gate one on site. At 64, a little rough bringing heavy items up the ramp.
Nathan M | Premières impressionsThe Customer Service person I dealt with was friendly and knowledgeable about the U-Haul products and services. It was a very good experience. Merci!
Clifford F | Premières impressions