Nice place. Very helpful. Thank you
Eric JacksonCustomer Reviews for U-Haul Moving & Storage of Lodi
Testimonials From Recent Customers
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I was impressed by my interaction with the staff upon renting the car trailer. When I returned the trailer, missing one ramp, the experience was completely different. The gentleman I had dealt with previously was cold as ice and seemed angry. I had purchased insurance and was later contacted by the store manager. She was very concerned about any damage to my vehicle and was very nice. I wouldn't hesitate to rent again.
Mark OrrCustomer service was excellent! Carried boxes out for me as they could see I was tired. Extremely helpful and friendly. Understood the challenges of moving. Treated us with respect and patience. We will definitely use them again if the need arises and recommend them tol others.
karen stroudEverything was perfect. Nothing to change as far as I'm concern.
Maria FullmerHave the customer service represent is not yet at the guest. Have the representative explain things clearer and make sure they know about the mileage? And about the return date. Make sure the customer is being given the correct date, time and type of vehicle that they requested so there will be no discrepancies at the end
Joshua RiveraEfficient, cordial, and helpful.
Sandra DayCustomer service was fine, employees were helpful. The actual vehicle was not clean and had only 18 miles left of gas in it at pick up. I didn't realize it was not clean until I tried to pull out the ramp, ramp had mud, nails and batteries all over it. Not sure why. There were several half empty water bottles behind the seats. I filled it up with 120$ of gas, got like a 50$ gas credit in the end. My mistake for filling it up all of the way and misunderstanding I suppose.
Joel FarberSuperb service. The teamwork by all staff members is evident. I rented a truck three times in the past month and each visit was an excellent customer experience. Friendly, professional, and efficient. Highly recommend this location.
GABRIELLE SINGERAn employee (she told me her name was jiselle when I asked for it) overcharged me of $400 all due to her putting incorrect return mileage and not confirming before or after me leaving. I had to actually turn back around and request to take a picture of mileage on cargo van and showed her the mistake she made
Nautica HenryYour rep was very cordial and took care of the installation in a very quick and efficient manner.
Al AlmendarizThe staff was excellent. This is the second time I have used this location and would not go anywhere else
JAMES VITALEGreat customer service, friendly, and professional
RICHARD MCCORMICKMy appt was moved after I made it and then when I arrived at their chosen time I was told he was going on break. Really? Installer seemed capable but I haven't used it yet.
Heather PylePrice was kinda expensive
Raymond DethvongsaLuis, Julie, Gisela, Damon and Carlos provided me with excellent and outstanding customer service.
omran soodOnly issue was when we drove car onto trailer we could not open the door and we did not have a jack. We had to climb in trailer and leave window open.
vickie madridThe lock was cut off our locker and it was marked for auction. We were enrolled in autopayment and we did not miss one bill. Attendant said they tried to contact us by leaving one voicemail (which neither my wife or I received), but they never followed up again. No thanks.
BRET ERICKSON | Expérience généraleI originally set up a pick up truck rental at stockton location 840 W Fremont St, Stockton, CA 95203 for 11:30. I arrived at the specified time to find out that the vehicle i rented was not returned and the attendant was not helpful. I walked in and was told the truck would probably not be back and I inquired why wasn't I notified of this prior to my scheduled time to pick it up. The gentleman shrugged his shoulders and did not offer an answer. He attempted to call the uhaul help line and said it was busy and hung up further telling me he was not able to assist and told me to call. Very unprofessional and I will not be renting from this location again. I called the help line and was able to get a rental in lodi California.
Michael GomezKeep the good people you have working there. Thanks again
richard burnettNothing, I had a great experience at Uhaul, and with the manager! Definitely would come back again, thank you.
Adam FosterI was over charged and the issue is still not resolved. I was also being charged for a cleaning fee and I have pictures of the clean van prior to return.
Libby FerrariSuper easy, efficient. U Haul reps were very friendly and professional. Definitely 5 stars.
ed roseJulie, Luis, Gisela, Carlos, Damon, Jake and Arnold provided me with excellent and outstanding customer service.
omran soodExcellent Customer Service from Check-In to Return ! Thanks
Raoul MaganaExcellent service thanks
ruben martinezAmazing team. Thanks for the service
richard hoffThe effiency of checking in and out is quick and easy. Great pricing for the van renting than any other rental company.
ABRAHAM BOYDFriendly, simple pick up process, & convenient
Jared GamazaI had issues with water leakage into my unit causing damage. There were issues with the homeless peeing in the open area next to my unit causing an awful smell. The rate increases were crazy.
Susie Cunningham | Expérience généralegreat service
daniel howardOver and beyond with this location, definitely will be coming back here for any future moves
Alexander BurgosVery easy to work with !
GREGORY SMITHRio vista never has a large truck williams uhaul can a district manager do something about the availability of 20 or 26 ft trucks this area needs better organized managers due to trilogy senior homes somebody is always moving or moving in
EDWARD MORELANDI think it’s bullshit your company charges several times the amount to rent a trailer and take it out of California as opposed to bringing it into California
Tony AccoglioYour location is doing a great job!
Candice NunezThe service person was great !
James BarlogioAbsolutely nothing great people great service
Carlos AlvarezThis location and specifically Luis, was helpful and kind and made sure everything was safe. However my original reservation with supposedly guaranteed trailer was stockton on Wilson ave and while he had sent me a link to upload my drivers lic to help expedite, he FAILED to mention they didn't have the size trailer I booked. I will not rent from here stockton Wilson ave again. Lodi on Cherokee I recommend.
Deborah ShandilAlways excellent service at the Lodi store
Spencer PooreThank you for everything you guys have done for me I appreciate it and if I ever need to get a storage unit again or rent another truck you guys will be who I call to get what I need. Thank you again for everything.
Troy Buck | Expérience généraleMost pleasant experience ever with U-Haul. This location really knows how to do it.
Troy BakkenI wouldn't change a thing there service was great
Joseph McCoy | Expérience généraleVery. NICE MANAGER AND EMPLOYEES
Lee PennThe experience was quick and effortless. Thank you
Bill SchaeferJulie, Gisela and Luis provided me with excellent and outstanding customer service.
omran soodEasy in & out. Staff friendly & knowledgeable.
Cindy CavittAll the staff are very nice and have great customer service.
Shannon SullivanEverything went great, thanks
marcos silvaSales people were excellent!
Jeff GrahamThe rental was supposed to be all on the app, but the app said there was error and it didn't work. I was helped by the employee inside. He was very efficient, polite and helpful. The truck was ready and clean. The rental was without incident. The return to the employee inside was smooth and uneventful. The employee was polite helpful and quick. This was a pleasant experience.
John SilvertonRelocating to Lodi while waiting on our new construction to be complete is how we found Lodi Uhaul. The staff was super friendly and helpful from the jump. The facility was secure so peace of mind with our possessions was met at the Lodi facility. Thank you so much for a fantastic experience!!!
Betty Crocker | Expérience généraleCheck engine light issue due to problem with gas cap other then that everything was great. The clerk was great did a great job very nice.
Rigoberto HernandezShyt hole location. Go elsewhere. Place is a joke
Kenneth SmithJulie, , Luis, Saul, Jake, Gisela, Damon, everyone there provided me with excellent and outstanding customer service.
omran soodCustomer service was fast . Charged me a higher mileage rate than advertised unhappy about that . Also brakes were really squeaky. Needed to be serviced . Avg experience
STEPHANIE FULLERI was provided great service and a great indoor storage space. I always felt safe and the facility was clean. I had no issues with pests or damage to my belongings. There were rent increases annually though very low increase. I definitely recommend UHaul Storage!
Monica Plageman | Expérience généraleClean store, Unit, and grounds. Friendly attentive staff.
Tamara Taylor | Online Move InWish I lived closer to the unit! Was too far from where I live now!
DAVID ASHLEY | Expérience généraleUnit rent increases $10 per year, seems excessive compared to other facilities. When I was moving out I found significant evidence of rodents. I stored plastic totes and wooden furniture- everything was covered in a thick layer of dirt with rodent footprints all over the place. A blanket that was in a plastic bag was destroyed by rodent nesting. For $150/month to $200 dollars each month final price, I would expect to have my property protected against rodents at the very least. The door seals need replacement. This may prevent the dirt from entering the unit. Seal the units at the floor corners to prevent rodent travel. And no proration? I move out early and you keep the entire month payment? That's awful greedy after I just set my account to auto pay the entire time and gave this place more than $12,000. I guess the joke is on me. No, I would not recommend using this facility for long term storage.
brandie birchfield | Expérience généraleWe paid a lot for monthly storage in climate-controlled unit and it was always over 85 degrees in the supposed climate controlled unit area. It was mostly easily at least 88 degrees and no matter what temp the thermometer showed it was just hot and miserable.
TERRI ABERNATHY | Expérience généraleOriginally I was keeping my things in storage for only a month while I moved out of state. It ended up being almost 3 months. I never worried about my things because I knew they were safe. The monthly billing was automatically charged and correspondence with the staff was always clear and timely. Everyone was helpful!! Thank you!
Sherri Willette | Expérience généraleThe only thing is that you don’t prorate if you move out early but will charge you late fees if you’re late just doesn’t seem right
Gayle Lien | Expérience généraleDo I need to call to tell the company that I no longer require the unit ? Or will they continue to charge me ,even though I'm not using it?
Peter Engelhardt | Expérience généraleThank you so much great experience in both cities!!!!!
Dezara ye sophia garcia | Premières impressionsThe employees were amazing! Check in just took way too long. As a senior citizen, working online stuff can be very challenging. So that is why I didn't try that way. Maybe for others it would go smoother.
Patricia Patti Lambert | Premières impressionsEveryone was super ,will definitely rent from you guys again , thanks you guys were a real life saver for us thank you you treated two vets with respect and class
Peter Engelhardt | Premières impressionsThe price was way too high compared to storages in the same area.
COURTANY SAMMONS | Expérience généraleI had reserved an 10x20 and even offered to pay ahead. I was told to wait til I came back with loaded truck. When I returned there were no storage units available in that size. Everything else was great.
Sherri Willette | Premières impressionsThe times I was In the office they were VERY slow. So slow that I finally quit buying anything from there. They were never really friendly, about the same amount of friendly that you would get at the D.M.V. They did have a lot of product though, a lot of things that you could really use.
KATIE JOBE | Expérience généraleAbsolute horrible service, pedos work here and it’s disgusting
waled khalid | Expérience généraleYour staff was very unprofessional on so many levels I will never refer anyone to you guys
Gregory Day | Expérience généraleStaff was always helpful. Storage unit was clean. Would rent another storage unit if needed. Merci.
STEVEN THIESEN | Expérience généraleVery professional and respectful! And the Mgr was awesome lady…..
anthony mims | Premières impressionsPlease let the location Manager big Thank u!!
Carlos ASobero | Premières impressionsI’m very satisfied with the service❗️
burnis white | Expérience généraleStorage was extra clean!!! Professional and courteous
Renee Rendon | Expérience généraleneeds new employees - nobody ever smiles, which suggests they can’t stand their jobs resulting in a poor experience for customers
PAUL THOMPSON | Expérience généraleStaff answered all my questions and were always helpful in any way.
Michael Wilkerson | Expérience généraleI have rented several storage units, in different towns, and U-haul storage was at the top in service, and satisfaction. I do appreciate it. Thank you.
JOSEPH CERRATO | Premières impressionsShanel and Julie are Amazing people Thank you for everything
KIMBERLY EDWARDS | Expérience généraleWhen I picked up my uhaul and paid for my storage the process was slow, but the staff was great. When I drove the uhaul it was the worst drive ever. The engine was shaking and jerking. It was very concerning. I thought I was going to have to call roadside assistance. I loaded the truck for a 4bd em house. When I returned that night to load the storage it took almost two hours. It was about 10:30 pm . As we tried to leave the storage area the gates would not open to let us OUT! Because it was after hours. So we were locked inside of the gates of the storage! Very very inconveniencing. I am not a satisfied customer.
CHANDA ROZIER | Premières impressionsI think your staff is very sweet and I think your storage units are very clean. And I think you so much.
Felicia Cooper | Premières impressionsGreat place, friendly staff and easy access to and from the facility
Troy Buck | Premières impressionsMitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100 % great customer service.
Melissa Castillo | Premières impressionswish there was a light inside the storage since it’s so big the one i rented but other than that it’s great
Eduardo Garcia | Expérience généraleI have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.
david prasad | Expérience généraleArrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!
LASHURN FERRELL | Premières impressionsThis location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.
Ann Wolford | Expérience généraleThe price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn't always available which Could be frustrating but they were always helpful.
Viktoria Feagley | Expérience généraleWe couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.
Glenda Gooler | Premières impressionsWay to costly
Chris Emerson | Expérience généraleGreat service. My actual move out day was 11/30/21, I only needed for one month. Merci.
Bree Odgers | Expérience généraleShane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.
MollyAnna Robinson | Premières impressionsThis is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.
Laurel Allen | Expérience généraleAwesome staff
Taylor Wells | Expérience généraleAwesome customer service
Henry Pha | Expérience généraleStaff had no sense of urgency.
blake thomas | Premières impressionsThe guys he's was very very nice person and helpful excellent job so polite
Enedina Alvarez | Premières impressionsThe manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I'm sure everyone who deals with her feels the same.
Henry Pha | Premières impressionsWas understaffed the majority of the time, long waits.
Kathy russo | Expérience généraleVery professional. Very helpful. Great customer service!!
Taylor Wells | Premières impressionsThank you! Always a friendly staff, clean facility, and safe!
JODI VANLOBENSELS | Expérience généraleit smells like weed in our unit lol
octavio rodriguez | Online Move InDenied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.
COURTNEY BRADFORD | Expérience généraleNot happy with the fact I had auto pay and moved out 2 days after payment was taken and didn't receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.
TERRY SCHIMKE | Expérience généraleI had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.
Sally Ellis | Expérience généraleMy comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to help
Adrian Ramirez | Expérience généraleTHEY MADE IT EASY.
Cathy McDaniels | Expérience généraleThe move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.
Dianne Marcotte | Online Move InOnly down side was the office would close before they said online
BROCK WARMERDAM | Expérience généraleThank you for giving us a free month after there was an issue with which storage unit we were supposed to get.
kimberly duggan | Premières impressionsJulie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021
JULIANNA HART | Expérience généraleFrom Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.
Tonya Winn | Premières impressionsEmployee's always greet and helpful and friendly
William bills | Premières impressionsShanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.
monica weston | Premières impressionsHappy I went with U-Haul Storage again. Great service and facility for a fair price!
Monica Plageman | Premières impressionsVery nice people there to help me when there were questions
ROBERT BECKHAM | Expérience généraleInitial check in process was slow. Personnel was friendly and helpful.
linda wick | Premières impressionsNo Comment
randolph hicks | Expérience généraleBest storage operation I’ve seen. It just works
Chuck Humbert | Expérience généraleOur move in was smooth and easy. Customer care was great .
felix borruel | Premières impressionsMonthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.
THOMAS ALAN BOLYARD | Expérience généraleGreat customer service, great price and quick process. Would highly recommend. They cover all your moving needs.
shawna vonberg | Premières impressionsI had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!
Mikah Templeton | Premières impressionsAucun
Rose Rodacker | Expérience généraleJulie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.
Debbie Heard | Expérience généralePleasant experience.
ronald reed | Expérience généraleFriendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!
AMY O'SHEA | Premières impressionsVery helpful and friendly staff.
Michael Zaccagni | Premières impressionsChanele went above and beyond to help me resolve my storage problems.
Sally Ellis | Premières impressionsIt's unacceptable to reserve a truck and not have the reservation kept come move day. Customers don't have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!
Cassandra Francois | Expérience généraleI was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.
Gayle Yoder | Premières impressionsFriendly staff AND helpfull
Stephen Jordan | Expérience généraleReally nice people. Easy in and out. Clean. Friendly.
Chandler Pohl | Expérience générale-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.
Jame Johnston | Expérience généraleGreat Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.
Debbie Heard | Premières impressionsYou guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation
Rebecca Dillon | Premières impressionsMerci
paula tucker | Expérience généraleEveryone was super helpful
shannon snow | Expérience généraleThank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.
Elizabeth Stilwell | Expérience généraleRefund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.
WAYNE WESTON | Expérience généraleGood service
LEONARD GEORGE | Expérience généraleShe did a great job lovely facility
Enrique Valenzuela | Premières impressionsThe staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them
Mary Roderick | Expérience généraleFriendly/helpfull staff
Stephen Jordan | Expérience généraleMerci
Anthony Stone | Expérience généraleVery happy ,friendly staff
Stephen Jordan | Premières impressionsLove this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.
DEBBIE HEARD | Premières impressionsMy only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.
BELINDA TAFOYA | Expérience généraleGood friendly clean.
Benjamin Marten | Premières impressionsGreatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.
Dan Haley | Expérience généraleExcellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you
Mary Roderick | RéservationVery friendly employees, prompt service, would return!
kyle thom | Expérience généraleThomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Merci
MARK DELACY | RéservationThis facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future
DYZAN KAIN | Expérience généraleno feedback
Robert Weisenberg | Expérience généraleEveryone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!
Lynn Carver | RéservationFriendly people and great service
Gabriel Pinto | Expérience générale.
meagan brandt | Expérience généraleGreat staff and facilities
Gabriel Pinto | Expérience généraleI love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!
Wendi Greenwood | Expérience généralegreat place!
shannon scott | Expérience généraleWe rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.
DEBBIE HEARD | RéservationEverything went very smoothly from renting the truck in San Francisco and returning it to Lodi.
pat ogata | RéservationOverall great experience
Valerie Von Elsner | Expérience généraleA little pricey!
Cindy Lord | Expérience généraleVery helpful, very polite!
GEORGE V. ROWE JR. | Expérience généraleI am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.
carrie shearman | Expérience généraleI have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Merci.
Tamara Taylor | Expérience généraleCustomer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.
DANIEL MONTIEL | Expérience générale