Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

7 647 évaluations

12534 Nacogdoches Rd   San Antonio, TX 78217
(N Of Thousand Oaks Dr, Across from Pep Boys at Leonhardt)

(210) 657-0091

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(210) 657-0091

12534 Nacogdoches Rd
San Antonio, TX 78217
(N Of Thousand Oaks Dr, Across from Pep Boys at Leonhardt)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was great

TROY HARDY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Hanson 
Évaluation :
2

Not on Sunday, employee helping me under-trained and slow. Took me 45 minutes to get paperwork when I even had a reservation. Main employee there had a smart mouth.

douglas M horne 
Évaluation :
3

This location is convenient and they always have had the equipment needed. My initial experience with the staff was positive. The representative shared information that helped me save money over all, which made me want to come back and even brought her a thank you gift. Unfortunately, the staff I've experienced since then has been disappointing. I felt like I was an inconvenience, no smiles, no thank you's and no offering information that was not pulled out with multiple questions. The last person that assisted us required a third contact person which had never been asked for before. When asked why, we received a sarcastic answer and contemplated walking out. She said she could not proceed without a 3rd contact. Because we did not have time to go elsewhere, we complied. It was unreasonable and the rep's attitude was that of someone who did not care one bit.

Beth Miles 
Évaluation :
5

Best move ever! The staff was so nice and helpful.

MARY SILVER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE LONGORIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Henarie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Layton 
Évaluation :
5

Thank you Todd n staff

Annette Amendola  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JungHwa Lee 
Évaluation :
4

The handle was all bent from someone who tried to break in prior to my renting it. Couldn't get my lock on or off very easily. They said they would move me, but I had already moved everything in.

MICHAEL STRODAS  |  Expérience générale 
Évaluation :
5

Excellent customer service. Very helpful and understanding.

Bettina Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radames Ibarra 
Évaluation :
5

I was provided a wooden U-Box that had a hole in the back wall. Not the fault of the uhaul location. I returned it and was provided with another box that was in great condition. The box numbers was supposed to be recorded on the website, but one was missed and we ended up renting an extra box which resulted in extra unexpected costs. To be fair, we should have kept better records ourselves. So, not fully their fault. However, regardless of the record keeping, Uhaul work with us to solve the problem and get our furniture moved. I am overall pleased with the Uhaul company. They were very friendly and helpful. Did they make mistakes? Yes. More than listed here. Did they fix them asap? Yes. Would I work with Uhaul again? Yes.

MARK HOTCHKISS 
Évaluation :
5

Unfortunately, the good service that happened at this location was ruined by the drop off experience w the Boerne location.

landon vetter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Saldivar 
Évaluation :
5

Allow me to change the return time. I tried to edit it in the app and it did not allow me to. Merci.

Saul Castillo 
Évaluation :
4

Great customer service our only complaint was with the movers we hired to load/unload on the day of our move.

Kimberly Thomas 
Évaluation :
5

Cheers to the staff. Smart, quick and funny. Good folks

Bruce Stewart 
Évaluation :
3

These folks were polite and helpful!

Chris Griscom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherri dugas 
Évaluation :
1

I had this storage unit for Almost 2 years, never had access to it. Called every other month trying to set an appointment for a lock smith & never got a single call back about setting an appointment. Was told I'd be changed $50 for said locksmith after the U-HAUL lock that was provided, wouldn't open with U-Haul key. Was always left feeling uncomfortable by disrespectful staff and the constant smell of cigarette smoke. I've been with you U-Haul for years so I could definitely tell it had everything to do with this exact location. Everyone needs training, especially the handy man that helps with trailers… he needs training on how to speak to people Correctly. Also maintaining hygiene & washing hands after smoking before touching customers belongings.

Yvette Villanueva  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Beck-King 
Évaluation :
5

Everything was great

TROY HARDY 
Évaluation :
5

Hire more help

KATHLEEN MCKINNEN 
Évaluation :
5

Nothing. A special thank you to Beatrix C. for her help navigating the site on my cell phone. I couldn't have done it without her help!

niel bys 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Quitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Hodge 
Évaluation :
3

When I first got to pick up the truck I was using, the rep acted like she didn't want to be there. I had to find the truck myself and then it was blocked in so had to get someone else to move the trucks out of the way. The dome light never turned off either. The storage unit was clean but there was no lock inside like I was told so had to get someone to bring me a lock. I wasn't told how to get in the storage gate or how to get out either. I will be looking for another storage facility that treats their customers with a little respect.

Carrie Hunt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessi Hilbrandt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon Redus 
Évaluation :
5

Just found out that I was charged for gas and as I said in an earlier remark, it was very low on gas and was only 25 miles out of town and it was below empty. Luckily I noticed and pulled over before I ran out. I am requesting a refund for that charge. Call me if you have questions, I have lot of comments you probably don't want to hear. Ron Powne

Ron Powne 
Évaluation :
5

Beatriz was awesome !

SONJA SCOTT 
Évaluation :
4

5 years there no issues

paul booker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hechler 
Évaluation :
5

The staff at this location is by far the best, very helpful and respectful. The GM - Francisca was truly a blessing helped me with my specific situation and always communicating what is going on. This Uhaul is the best in San Antonio.

Gwendolyn Kamai  |  Expérience générale 
Évaluation :
5

Check engine light come on after after 18 miles

Sam Flores 
Évaluation :
5

Great job from start to finish. Very professional. Easy pick up and drop off.thanks

Marc GUTIERREZ 
Évaluation :
3

No mileage fees

Darwyn Owen 
Évaluation :
5

The guys that helped me was awesome very helpful knowledgeable with great patience I must say because of the two gentleman that helped me I will definitely be using U-Haul again as well as sending my friends and family that are moving! Thank you guys for such a wonderful experience

KENNETH THORNTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zidia Fernandez 
Évaluation :
4

Again good service from locations but somehow corporate U-Haul changed our pickup location without telling us. Very stressful on a busy moving day!

Kathleen Rollins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Dixon 
Évaluation :
4

Truck had a cracked windshield but ran well and the cab was clean. People at the location are very nice.

PAUL TINDER 
Évaluation :
5

Customer service was great! They helped us to find a reasonable solution to our situation!

ROBERTA HUTSON 
Évaluation :
5

Outstanding customer support during the entire process. Thx

Douglas Byrd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Saldivar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY BROOKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Lumpkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Ketchum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS TORRES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Freemyer 
Évaluation :
5

Excellent service, quickly got the trailer and out in a jiffy. Friendly and professional personnel

Don Clinkscales 
Évaluation :
5

This s the first time i go to this location and I love it.

MARTIN DURAN  |  Premières impressions 
Évaluation :
5

Todd the manager was very helpful. Also the young lady that helped with my storage Rosalind. I was overcharged and it was immediately corrected

Annette Amendola 
Évaluation :
5

This my first time at this location and I loved the service.

Martin Duran 
Évaluation :
4

Everything was good. I liked it. I do use them again.

Jerry Black 
Évaluation :
5

The truck I was given had a passenger door that did not open from the outside. So, anytime my passenger needed to enter the truck, I would have to lean over to open it from the inside of the cab. I mentioned it to the store attendants after and it felt as if they didn't care enough to try and compensate or even apologize for the inconvenience. I recommend customers be compensated in some form for inconveniences such as mine.

RAUL CHAPA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Phillips 
Évaluation :
5

Address and name a little confusing

Kimberly Groomes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Jones 
Évaluation :
5

Very nice manager and staff. Helpful in difficult situation! Appreciate all team members.

Annette Amendola  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert pacheco 
Évaluation :
4

Very good

Ronald Dorsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Marbury  |  Expérience générale 
Évaluation :
5

This is by far my favorite location and will go out of my way to use this location over others.

Marchelo Moderow 
Évaluation :
5

Overall excellent service and proficient staff that installed my vehicle trailer hitch. The on-duty manager that installed the hitch was pleasant, personable and a pleasure to work with. He was extremely knowledgeable of the requirements for the installation, and he had it together and ready to go in no time. Well done and I would recommend this location for you trailer hitch install needs. Tim

Tim Anderson 
Évaluation :
5

Customer service was excellent!

Mathew Ellis 
Évaluation :
5

Everything about this location is great. The staff is friendly and helpful.

TIMOTHY BROOKINS 
Évaluation :
2

Lot was disorganized, did not leave the keys for us to do our self pick up. Then had to wait 30 minute just to get out of the parking lot with the truck.

Ashleigh Gonzalez 
Évaluation :
5

Great experience! Thanks for such a great service.

Miriam Feldhausen  |  Expérience générale 
Évaluation :
2

Staff was poorly trained. All kibds of issues with my reservation. Issue may have been your computer ststem. Kept me wairing on line for a very long time. Thar saud, the staff was very xheerful, persinable, nice people. It just took way too long for a simpme rental.

Kirk Cypel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROL MORGAN 
Évaluation :
5

profesdional , helpful , efficient , polite etc . all great.

MARGARITA RUCKER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodriquex Jones 
Évaluation :
5

Very helpful and polite staff.

Pedro Bustamante 
Évaluation :
3

Le client n'a pas laissé de commentaire.

adam ortiz 
Évaluation :
4

They were very friendly and helpful even though there system went down when we arrived and they had issues getting everything going.

MONIQUE AZURE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teena Leanhart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA FIERRO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Fletcher 
Évaluation :
5

The help we were given was kindly timely and made me feel like family

Robert Cheek  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Wendel 
Évaluation :
5

Amazing service and personal, God Bless

brandon Hernandez 
Évaluation :
5

This location is the BEST. The staff is very friendly and super helpful. This is the reason I had my son store his belongings at this location. Plus the Manager Francisca is AWESOME.. she took so much stress off my shoulders and made my return of the truck and getting a storage super easy. So glad she is still there, she is such an asset!

SUZANNE QUINN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Hottenstein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia L Williams 
Évaluation :
1

If you’re going to cancel someone’s reservation after 15min of pick up you should probably let them know on the reservation email

Sergio Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Galvan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Johnson 
Évaluation :
5

Nice people!!!

Kim Duncan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Alfaro 
Évaluation :
2

Transmission slipped on truck and wiper blades were metal on glass and It was a thunder storm during my retal very unsafe

Michael Edwards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Holden 
Évaluation :
5

No place to sit for waiting to be served.

Marilyn Clanton 
Évaluation :
5

Excellent

Cesar Lanza 
Évaluation :
5

Very friendly and fast service

Diane Leal 
Évaluation :
1

Lil was very rude and I did not like my experience at this location at all. I appreciate the managers help, but I will not be going here anymore.

Cheyenne Orantes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank AGuilar  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Heitzman 
Évaluation :
1

They Over charged. Used the uhaul and drove 60 miles. They charged for 217 miles. Explained to the cashier and she wouldn't hear of it. Absolutely rude and unprofessional. Will never use them again and advise EVERYONE to take a picture is the mileage and check paperwork before leaving parking lot. This is the shadiest uhaul I've ever rented at

elizabeth ernst 
Évaluation :
5

Great customer service!!

Barbara Harrison 
Évaluation :
3

Message on dash that rr tire was low. Informed the people inside. Took over 30 minutes for the guy to figure out how much air to put in. Rear passenger brake light and blinker were not working. Tire message never did go off even after the put air in

Sheila Steubing 
Évaluation :
5

I’m just happy with the service. Thanks

Emilio Durante 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Gerhards  |  Expérience générale 
Évaluation :
5

Whatever you do, never transfer trailer FS2170A. We are buddies. 2170 just keeps coming to the rescue time and again. Best 'hunnydo' trailer in all of Texas. Got a lot of personality, just like the folks that work there. My place to go when I need to haul yet another project.

George Walruff 
Évaluation :
3

I was given a smaller truck than last time and this one didn't have a ramp. Also, I requested a dolly but there wasn't one in the truck so we were not able to move the washer and dryer.

DOROTHY ALLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND EISERMANN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Thompson 
Évaluation :
2

Rats and bugs were also inhabiting my storage unit and ruined a multitude of my belongings.

Morgan Brookins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Francis  |  Expérience générale 
Évaluation :
1

Positive feedback

jeremy coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate McDavid 
Évaluation :
5

you guys were life savers!! thank yall SO MUCH for what you did/do. I will always recommend this location!

Krisanne Mathieu 
Évaluation :
5

Le meilleur

Bayron David Fuentes Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannah Knight 
Évaluation :
3

I'm use to there being a light in or close by my storage facility. If the access was 24 hours it would be more convenient.

Angel Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendaliz Lopez  |  Expérience générale 
Évaluation :
5

The Staff was very professional & efficient and more than accommodating. The staff kept me informed of any detail or correction needed. and quickly responded to any updates that I relayed by Phone I truly appreciated the care convenience & service. Merci

ALICE BARGER  |  Expérience générale 
Évaluation :
5

space and overall environment was always clean and the staff was always attentive and helpful

William Neely  |  Expérience générale 
Évaluation :
5

The manager there, she is AMAZING.. she helped me out when I was so stressed out about returning the truck late and doing my storage.. she handled everything for me…

Susan Quinn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn Kamai  |  Premières impressions 
Évaluation :
5

Great staff!

Caesar Cazares  |  Expérience générale 
Évaluation :
5

Manager was very professional, with a outstanding personality. Very good customer service.

anthony montano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathew lawrence  |  Expérience générale 
Évaluation :
5

Francisca was a great help!

ROBERTA HUTSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL MCCARTNEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Scott  |  Premières impressions 
Évaluation :
1

I was not allowed to move my stuff into storage yesterday, due to the property having a "broken gate". Therefore, access was not allowed after 7PM, which I was not aware of and really upset me considering I just got finished driving 6 hours from Dallas to San Antonio. So now I had to find somewhere to park the truck and trailer for the night because I did not feel comfortable parking it at the hotel we were staying at. So now I can't move my stuff in till today which now I will be charged another day of rental for the truck. So like i said...NOT HAPPY !!!!

Susan Quinn  |  Online Move In 
Évaluation :
2

People in store area were difficult to work with also hard to reach them on the phone

glenn grasty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA GARCIA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennae Hanson  |  Online Move In 
Évaluation :
5

Troy was very helpfull.

ROBERTA HUTSON  |  Premières impressions 
Évaluation :
4

They are, of course, short staffed.

Michael Early  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia thompson  |  Expérience générale 
Évaluation :
4

Thanks for you help

Mario Quintal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ely Moreno  |  Expérience générale 
Évaluation :
5

This is an excellent facility. I would stay here if I wasn't moving to the other side of town.

ADAM WIENER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura basnight  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donneeche Stansbury  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Mayer  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff. Helped me to get my storage unit in a timely manner.

DAKOTA MANZANALEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

koprina Eklund  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

glenn grasty  |  Premières impressions 
Évaluation :
1

I use my own gate code to get into the facility and tried to leave and the code didn't work and get told well we're closed. That's why! You'll send someone out 45 minutes later no one's here my code works from the outside. My truck is late. The other people who have the reservation are mad because they don't have the truck because I'm not finished with it because I can't unload it because I put the wrong lock on my own Unit and got told I have to wait for Monday for the contractor to come out and cut it or hire a locksmith. So recommend U-Haul ever again absolutely not.

MICHAEL FULKERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM WIENER  |  Premières impressions 
Évaluation :
2

First off 70$ is steep, then another 8$ for insurance(why am I paying Insurance when you'll should be covered) and finally 12$ for a lock I thought was included that I will probably never use again. I got the feeling that I was bothering the staff. There was a issue with my payment, I paid online and it was processed by my bank and I showed the attendant and I had to transfer $ from my savings to pay again. So, not a good experience!

martin zingler  |  Premières impressions 
Évaluation :
2

Need customer service training , give out clean storage units, make sure you have inspected unit to include locks before handing out units.

Jazsmine King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaias Clay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia Winfield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL KELLER  |  Premières impressions 
Évaluation :
5

I was very very impressed and thank you for the workers work there they are very nice may they have a blessed day and God bless and thank you again I will let everyone know thank you

lydia villarreal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN ROBINSON  |  Premières impressions 
Évaluation :
4

Staff is a little under manned usually. But other than that this place conducts business effectively and always meets my storage and moving needs. I've used this place many times over the past 4 yrs.

JONATHAN FIDALGO  |  Expérience générale 
Évaluation :
4

Lights in the storage units would be great for those who get off of work late.

Isabella Silguero  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Martinez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SHIMA  |  Expérience générale 
Évaluation :
5

Staff was very professional and even shared some laughs.

david ray  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denver Hutchens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEZMERAE GRANT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marycruz solis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arline Dilworth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIDA BIGGS  |  Premières impressions 
Évaluation :
5

U haul sale person that help us John Banks was great help too us

John C Gomez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELL PARKER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Alexander  |  Expérience générale 
Évaluation :
5

John and the staff were very helpful and had great, helpful attitudes. Merci.

Wade White  |  Premières impressions 
Évaluation :
5

Had my storage room for 13 years and never had any problems with the staff or the unit itself. Thank you for all the great years.

OFILIA VELA  |  Expérience générale 
Évaluation :
5

First, the location was convenient to me. Then the employees were very friendly and helpful. They answered my questions and explained what I needed to do.

PATRICIA PATTON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony ortiz  |  Premières impressions 
Évaluation :
4

Everything was great but I had to come in on a day off to catch the right people during business hours that could resolve my situation. The situation was resolved quickly and easily once I made it in though. I have to say, though, the situation shouldn't have occurred in the first place and was the result of a busy, confusing Saturday afternoon when I was handed off between employees during some kind of shift change. Again, kudos for the final resolution. That's what I based my rating on, one star off for the earlier experience.

dallas smith  |  Premières impressions 
Évaluation :
1

Rats invested my entire unit and ruined all of my belongings. Filing a claim was a hassle and they barely reimbursed me for the furniture that was lost.

cody perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna Simmons  |  Expérience générale 
Évaluation :
5

They were professional and I was very happy that they offered one month free!!! They were friendly and explained very welled!

Luciano Bazan  |  Premières impressions 
Évaluation :
4

The best thing about U-haul is thier multiple locations in the area. I found the location near me that offered storage services.

JUAN GONZALEZ  |  Premières impressions 
Évaluation :
1

I never bought a storage unit call many times

Devin Tyson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS PEARSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris Anderson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen Gillespie  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie Myrick  |  Expérience générale 
Évaluation :
4

Other than a glitch at finding my reservation, all went well

Chris Anderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA HERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY TERRILL  |  Expérience générale 
Évaluation :
5

The new Manager on Duty .I had a dis agreement with him before on some financial things at the store.But I was very impressed with him being able to put the past behind him and move forward. The store is in very good hands with him at the Front of leading the charge ...Very Professional and easy to get things done there ..GRade.. Excellent

Alvin Robertson  |  Premières impressions 
Évaluation :
1

Huge rat infestation. A lot of my belongings were ruined by rat urine and feces. They even ate through sheets and speakers. This location should be condemned. Also the manager did not apply any of the previously promised discounts or promised free month and raised the price at the last minute. Very shady business I do not recommend to anyone use to use this facility.

Patrick Rutledge  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Mooney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lekisha Dorsey  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

briana brister  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leida Biggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY VERONA  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha Dunlap  |  Online Move In 
Évaluation :
3

When i said i was done with the unit they continued to charge me

cathy guerra  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci Louie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arline Dilworth  |  Premières impressions 
Évaluation :
3

The security was not acceptable and therefore I would not recommend.

DANICA ALCARAZ  |  Expérience générale 
Évaluation :
5

Staff was awesome and deal with renting a u haul to move was ana amazing. Would have kept it it but we now have a 2 car garage and attic space!

Evan Carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UBALDO DEL CASTILLO  |  Expérience générale 
Évaluation :
1

The facility was staffed by an autistic worker who was left unsupervised to manage the entire facility by himself. This was very unfair to both the worker and the customers he had to deal with. If was clear that this worker was handicapped and unable to perform the job even with reasonable accommodations. He should not have been left alone to manage the store by himself.

Jonathan Fly  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo Ibarra  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juran Strong  |  Expérience générale 
Évaluation :
5

Matt (not the manager Matt) was awesome! He was very friendly and helpful.

Nikki Bell  |  Premières impressions 
Évaluation :
5

Great staff, top to bottom. The teamwork is evident. The only thing I can give constructive criticism on is a couple facility items: 1-My two units were in the back corner. Debris and trash always seemed to be there, but not really anywhere else. 2-The locking holes didn't line up, particularly on 141, making it difficult to lock/unlock. A little maintenance is needed to straighten metal.

WILLIAM ROBERTS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA SIMMONS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elijah Clayton  |  Expérience générale 
Évaluation :
5

Matt went above and beyond to help Me my uhaul and the correct size storage he communicates and believes in making sure his customers leave satisfied.Thank you Matt from Patrice Baldwin

Patrice Baldwin  |  Premières impressions 
Évaluation :
4

Please get the price list updated and let the customer know what the extra lock is for on the storage unit

GARON TUCKER  |  Premières impressions 
Évaluation :
1

The facility did not adhere to the agreed-upon monthly rate in the reservation. It appears that the general manager can change these on a whim which I think is unfair and deceptive. Also I was promised a free month because I'm also renting a U-Haul truck. Again I was told that the general manager will not allow this even though it was promised to me by corporate. Because of this I couldn't recommend this facility to another person as the general manager does not fulfill commitments that are pre-agreed-upon.

Patrick Rutledge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela Torres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashaunti Mayberry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celeste windham  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARISTIDES PENA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Preston  |  Premières impressions 
Évaluation :
2

It is an easy in easy out facility. No one bothers you. You don't get reminders of when rent is due so you have to remember or pay the late fee!

Bernice Cadena  |  Expérience générale 
Évaluation :
5

Nothing but kudos. Staff were exceptionally helpful and friendly and the facilities were clean and convenient.

wayne mudge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS TRINIDAD  |  Premières impressions 
Évaluation :
3

They could've explained the return policy a little better. The guy first gave me a wrong return then they tried to charge my account for a another whole day. The gas was put back the way we got it and they still charged me

irma ortega  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Smith  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA SIMMONS  |  Premières impressions 
Évaluation :
1

They stole my trailer contents

lawrence kelly  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leon bryant   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queinna Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Francis  |  Premières impressions 
Évaluation :
1

The General Manager at this location is HORRIBLE. She is rude and impatient. She is demeaning to her staff and has zero customer service. She has no business interacting with the public with her horrible attitude. I'm actually shocked that UHaul would allow this behavior.

Amy Rouleau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSIE SHIRLEY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Hicks  |  Expérience générale 
Évaluation :
3

Everything was great except for the staff. We reserved a unit online and no one knew how to look it up and didn't seem to care about finding out so had to wait for 20 minutes for someone else to come in in order to get the unit number and gate remote.

Chad Ansley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arturo porras  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bart Collins  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trent Oswalt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina rivera  |  Premières impressions 
Évaluation :
2

Worst experience ever

tyrone oliver  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

issa marji  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA MILLS  |  Expérience générale 
Évaluation :
5

Roads alil bumpy

cathy guerra  |  Premières impressions 
Évaluation :
3

The handle on my door was poorly mounted. Screws and nuts were not properly secured. I asked to fix it and they asked me to do it on my own. Said I don't have tools, they said they would take care of it and never did.

Sergio Parada  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE MENDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronee Yarbrough  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Mendez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike stiggers  |  Expérience générale 
Évaluation :
4

The staff was great as I was completing my reservation right around the closing time and they still helped me out. I'm a little disappointed with my unit Because the dimensions of the door Do not match the dimensions of the unit listed online. It would've been useful to know that the door is only the size of a regular house door, not what you expect from a Storage facility. I do recognize that it did j say "swing door" when I was making the reservation, but it was unclear what that meant and I honestly don't know if I want to keep my unit if it's gonna be such a pain to fit stuff through a little door, which at best it will be slightly inconvenient and at worst I could be moving a heavy appliance trying to fit through the door and get quite angry. I would Suggest notating That the door dimensions Are significantly smaller Than unit dimensions.

Jacob Westerbeck  |  Premières impressions 
Évaluation :
4

Prices are to high for a 10 x 20

william baladez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY EADY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stella Pearson  |  Expérience générale 
Évaluation :
3

Honestly the only thing that upset me is that I pay close too 160 for my storage and had a couple of things of trash to away and was going to be charge per item. On a customer pin point I don't think it's right cause we are already paying to us your facility

CHRISTY BRAUN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Bey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanthan Ferguson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon Neth  |  Expérience générale 
Évaluation :
1

Stop asking for reviews

Justin May  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deserae diedra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deserae diedra  |  Premières impressions 
Évaluation :
5

I had never moved from city to city and Stephanie made the madness of moving very helpful. Even though I wasn't quite sure what size unit I needed she was more than helpful getting me 2 unit. In the End I only needed one and she still helped me even though I was that lost crazy customer from a different city. The Staff made me feel a whole lot better they even recommended a good place to eat and places to look for housing they definitely went above and beyond for Me and My Family. Would definitely recommend this location for Friends and Family in the Future!!!

Andrea Perez-Garcia  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy Waldrip  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Mayer  |  Premières impressions 
Évaluation :
3

My unit was #3009, when I got it it hadn't rained and moved out n. Couple of days later I returned to unit and it had rained and there was mud and water at the entrance door of unit. It was messy trying to step over the mud and water and I also slipped on the mud. I noticed that the gutter above unit door had been damaged and water was coming thru the damaged parts. This was in April when Irented the unit. I expressed my concerns with the front office numerous times and was told it was going to get fixed and mud swept away but it never was swept or gutter repaired. I had the unit fir almost 3 months and had to put up with the mud and water during the rainy days which you know have been plenty of rainy days.

ARNOLD SANCHEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Renee  |  Expérience générale 
Évaluation :
1

The reason I picked 2 stars is because I was duped into this facility. I rented a UHaul to move across the country. With the rental, 30 free days came with it. I reserved a 7x20 for $129 a month after the first 30 days. I showed up and there were none this size available in a 30 mile radius. I was given a 10x10 for $134 a month. I ended up just going to a different company to store my stuff cause UHaul did the old "bate and switch" and the facility didn't meet my needs at all. I don't blame the workers at the site, this was not their fault. It should have been taken care of by the person who set it all up for me.

michael alblinger  |  Premières impressions 
Évaluation :
4

Unlike other facilities, the entry door is narrow and not a garage type door. It made access more difficult.

JAMES WHITMAN  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian Richardson  |  Expérience générale 
Évaluation :
1

Bad customer service ..never answer phones ..I was on hold for 1 hour just the other day ..!!! And it was at 8am !

roberto cortez  |  Expérience générale 
Évaluation :
1

The management failed to let me know that my unit was broken into. The video surveillance was inconveniently "not working" at that time. Their customer service skills are nonexistent and they kept increasing their rates and not fixing anything. I wouldn't recommend this company to anyone.

Michael Stevens  |  Expérience générale 
Évaluation :
5

Great company with good people made my move simple and easy.

ANTHONY CARRASCO  |  Expérience générale 
Évaluation :
5

I have used U-Haul storage units a lot and never have had problems that is why I always use them when I need too would recommend to my family and friends. Merci.

Maria Bernier  |  Expérience générale 
Évaluation :
1

I've rented trucks and trailers before, and I will continue to, but I will not store anything in the future. The staff was helpful when we moved stuff in, but at the end, they were not helpful at all, and were extremely shady with the closeout process. We were trying to get out by March 14th, but did not get it done in time, so my stepson paid for another month on March15th. The staff at the location was in such a hurry to get us out, that they closed the account and deleted the information just after my stepson made the payment for March 15th to April 14th. I could access my U-Haul account online, but the storage unit history was gone. Fortunately, I keep copies of my online receipts and corrected the staff when they stated that we were only paid through March 14th. Once I pointed out their error, they said we had until April 14th to get the lock off and turn in the access card. I guess they forgot that, and since we had been deleted from the system, they messed up. I found out later that my stepson took off from work to go over and close out the storage unit well before April 14th, but when he got there, the card had been deactivated, and his lock had been cut off of the unit. I have no idea when they did that. I guess getting our rent money, plus possibly getting a partial month from a new customer during the same month for the same unit is a good way to make money, but it is a horrible way to treat your customers, it's shady, and it's wrong. My stepson had paid for the last month, and he didn't tell me until now because he didn't want to make an issue of the situation, but I'm taking the time during this review to make the statement. Hopefully your company will use this opportunity to teach your staff how NOT to end a storage experience.

Robert Proctor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary smith   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Shoels  |  Expérience générale 
Évaluation :
1

Twice was locked out of my unit even after paying and final straw was when went to get stuff out and put things in and couldn't even get in the gate

Racey Pape  |  Expérience générale 
Évaluation :
1

I came from California and didn't know the area I was moving to. I asked UHaul to find me a Storage facility as close tothe town of Boerne, TX as possible. Instead they put me an hour and a half away - in San Antonio and heavy traffic. I ended up not being able to access my storage unit for a year and a half. Now that I emptied the unit and returned the truck in my new town of Fredericksburg, I find out that there was a UHaul Rep 2 miles from my house!!!! I am so angry with UHaul Headquarters! I paid a LOT more to be a LOT more inconvenienced! WHY?! Because UHaul wanted to keep my account instead of allowing me to use an affiliate location!!!!! That was WRONG! I am the President of a Relief Org and they KNEW IT and still took advantage of me! I believe I deserve some. kind of refund or consolation for all the trouble I went through! I will NEVER recommend UHaul to anyone and will never use it again! I'm so upset at what was done to me! ~ Theresa Griffith, Fredericksburg, Texas P.S. I see you want me to contact UHaul first to resolve any disputes... well I already tried that and no one would admit what happened! They re-affirmed it was the closest location! Now I know the truth!

THERESA GRIFFITH  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

armando Rodriguez  |  Expérience générale 
Évaluation :
4

Thank you so much for all your help and support. I will see you soon as I can get to you and be through with this ordeal

EVAN PORTER  |  Expérience générale 
Évaluation :
3

On the storage unit that we were given the holes on the door didn't align and I was told I had to buy a particular lock even though I already had my own UHaul heavy duty lock. When I went to the back to put my items in the unit we waited for over 30 minutes for someone to come and open the unit. Then after loading my things in when we tried to use the lock that I was forced to buy I had to use my own lock anyway because of the lock holes did not align. Then the person that sold me the lock didn't want to take it back and refund my money and she finally admitted she couldn't do a refund. I had to wait 2 hours to see the person who was able to do the refund, and she suggested that she could give me another unit. Really like I would go back take everything out get the truck again and move to another unit. I hope that it will be better when I remove my things.

joann english  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA BOWDEN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikyong Ratliff  |  Premières impressions 
Évaluation :
5

Everyone at the Nacogdoches location was absolutely wonderful! From the rental process to purchasing moving supplies, I had an easy time with my move. Kudos to your staff!

tracy petrus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Budd  |  Expérience générale 
Évaluation :
5

Thanks for all your help in meeting my needs.

Alma Mendoza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Schulz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN KEITH CARABAJAL  |  Expérience générale 
Évaluation :
2

It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

Sarah Turner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN KEITH CARABAJAL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA WINSTON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carol lambert  |  Expérience générale 
Évaluation :
5

I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

KRISTY SOMMERS  |  Expérience générale 
Évaluation :
5

Thank YOU ☺️

Virginia Lanzen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO PEREZ  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHRYN PORTECK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Harwood  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Meyer  |  Expérience générale 
Évaluation :
5

This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I've been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Merci

DEBORAH GONZALES  |  Expérience générale 
Évaluation :
4

Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

DezaRae Garcia  |  Expérience générale 
Évaluation :
5

Excellent

mark stephens  |  Premières impressions 
Évaluation :
5

In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

brett contreras  |  Premières impressions 
Évaluation :
1

Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Victoria Montanez  |  Expérience générale 
Évaluation :
1

They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn't seem to notice/care.

Angela Reagan  |  Expérience générale 
Évaluation :
5

I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

Andrey Black Oconnor  |  Expérience générale 
Évaluation :
1

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

sean simmons  |  Premières impressions 
Évaluation :
4

Thank you for your service.

Jesus Irizarry  |  Expérience générale 
Évaluation :
4

Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

MALISA VERSTUYFT  |  Expérience générale 
Évaluation :
5

Bien

jose zayas  |  Expérience générale 
Évaluation :
5

Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jamie Bartley  |  Expérience générale 
Évaluation :
4

The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Jesus Irizarry  |  Premières impressions 
Évaluation :
1

Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

Patrick Paslay  |  Expérience générale 
Évaluation :
5

Excellent job. Thank you

RUBEN GARCIA  |  Expérience générale 
Évaluation :
5

Great service

Jerry McCormick  |  Expérience générale 
Évaluation :
4

Had a great experience

pam ramirez  |  Expérience générale 
Évaluation :
2

I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

ADRIANA GARCIA  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Antonia Villarreal  |  Premières impressions 
Évaluation :
5

Great job. i was pleasantly surprised...

Gregory Crowe  |  Expérience générale 
Évaluation :
5

Good customer service

JULIO VEGA  |  Premières impressions 
Évaluation :
5

Kudos to Wesley. Kind and personable.

robert holliday  |  Premières impressions 
Évaluation :
4

Stephanie was extremely helpful and friendly! Great service and will return to this location.

laura hernandez  |  Expérience générale 
Évaluation :
2

Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Yantina Ironsmith  |  Premières impressions 
Évaluation :
5

This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Marche Flowers  |  Expérience générale 
Évaluation :
5

Great service

Mayra Garay  |  Premières impressions 
Évaluation :
4

i

john naranjo  |  Expérience générale 
Évaluation :
2

Had to visit 3 times to get my storage closed out. The facility needs more staff.

cesar hernandez  |  Expérience générale 
Évaluation :
5

Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Christopher Misener  |  Premières impressions 
Évaluation :
5

The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Joseph Salinas  |  Premières impressions 
Évaluation :
5

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

Maria Bernier  |  Premières impressions 
Évaluation :
4

Good customer service, explained things well

paul booker  |  Premières impressions 
Évaluation :
3

OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

judy Knott  |  Expérience générale 
Évaluation :
1

Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

SAMANTHA FRANKLIN  |  Expérience générale 
Évaluation :
4

Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

judy knott  |  Expérience générale 
Évaluation :
5

Everybody went above and beyond to make me feel like I was valued.

Roberta Morrow  |  Expérience générale 
Évaluation :
5

Staff was very professional and took their time assisting each customer.

Carolyn Diamond  |  Premières impressions 
Évaluation :
5

The people are Friendly, Professional and Efficient.

Michael Cogliandro  |  Premières impressions 
Évaluation :
5

Thank you all for a great job.

Esmeralda Z Shelby  |  Expérience générale 
Évaluation :
4

Thank you! Went very well!

ernestein williams  |  Expérience générale 
Évaluation :
3

Bien

ernestine banuelos  |  Premières impressions 
Évaluation :
5

I would highly recommend this location...

Leticia Rodriguez  |  Expérience générale 
Évaluation :
5

Superb, professional and helpful staff !!! Thanks Patrick for taking care of us and making our move less stressful!! EVB

Ernesto V Barrera  |  Expérience générale 
Évaluation :
4

Please!

ernestein williams  |  Expérience générale 
Évaluation :
5

Great and easy checkin.

Michael Early  |  Premières impressions 
Évaluation :
5

Professionals doing a superb job in all areas!

Ernesto V Barrera  |  Premières impressions 
Évaluation :
5

staff were very helpful.

laura basnight  |  Premières impressions 
Évaluation :
4

.

Marina Cepeda  |  Expérience générale 
Évaluation :
5

Sandie took good care of me in making sure my truck and storage was available. The only thing is that it was giving to someone else, but they took care of the mix up. Great job to everyone.

tonia cavanaugh  |  Expérience générale 
Évaluation :
5

Helpful and friendly staff!

AUROA LOPEZ  |  Expérience générale 
Évaluation :
5

Close to where I live

JONI HARDING  |  Expérience générale 
Évaluation :
4

Great storage service

Amanda Armstrong  |  Expérience générale 
Évaluation :
5

The staff was exceptionally friendly and helpful.

AUROA LOPEZ  |  Réservation 
Évaluation :
5

Customer Service Exceptional!!!!

Kendra Edwards  |  Expérience générale 
Évaluation :
2

I had items stolen from my unit and still can't figure out how. I was ignored and lied to. I was told it was impossible. NO cameras we're checked nothing was done about it. Why did I bother paying ins

RUSS BALTIS  |  Expérience générale 
Évaluation :
5

Staff was friendly and helpfui. The return of equipment was quick and painless. The free month of storage was a lifesaver.

Cynthia Barnes  |  Expérience générale 
Évaluation :
5

Manager its very helpfuel

Juan Ramirez  |  Expérience générale 
Évaluation :
5

Excellent customer service

Stephanie Shoels  |  Réservation 
Évaluation :
5

Manager did excellent job making sure u-boxes arrive at his location in order meet my pickup time.

JAUN ROCHA DB  |  Expérience générale 
Évaluation :
4

N.D.

brenda williams  |  Expérience générale 
Évaluation :
1

Ben the manager kept saying he would fix the bent and barely usable door for the entire year we were there. Never happened. Rude employees in the office, large beetles and tat feces found over boxes

Mariannie Cintron Williams  |  Expérience générale 
Évaluation :
5

They went above and beyond.

Donnie Caysen  |  Expérience générale 
Évaluation :
5

Keep up the good work and great attitudes!

TONY FRINKS  |  Expérience générale 
Évaluation :
1

I would not recommend this facility to anyone. It had rats which damaged my belongings. My storage unit was entered by employees/contractors without my knowledge. Items were stolen. Police contacted.

HEATHER GRUNDHAUSER  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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