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Cheryl BCustomer Reviews for U-Haul Moving & Storage of Natomas
Testimonials From Recent Customers
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Nothing everything was perfect !
Elias RNothing.
John PService was phenomenal. Staff is friendly and attentive. I would consider them an asset if that works for my company.
Ralph SSales woman was very efficient
Rowena FTRAIN KYARA (ASM)!!! She has no people skills, she's very unprofessional, rude, disrespectful, condescending and caddy to say the least. She spoke to me as if I was a child when I kindly asked her to make note of cracked windshield. And laughed when I expressed my concern. In addition, upon returning I refused to do business with her again but she persisted! I had to ask several times that she refrain from intervening on the other employee's efforts to help me. She insisted on my having another bad experience . She needs training and consequences for such nasty and unprofessional behavior. I will go to home depot to rent in the future. The other staff members were pleasant , helpful and professional.
Keena MAddress the above issues. Then maybe we will return, but not until then.
LAWRENCE SCJ took the time to explain all details, very polite, professional and helpful.
Yolanda KAs a result of renting from N.Freeway location my Truck was dirty which I was charged for, i was deceived in some "Deal" which I was not happy about they really took advantage of me. I will NEVER RETURN FOR BUSINESS YOUR TRUCKS ARE OLD AND UNSTABLE ABD YOUR BUSINESS IS DECEITFUL....
KAREN SEveryone I met throughout the process was very nice.
Umar DReally great service and prompt roadside assistance and friendly personnel
Jenny GThat my great experience with u- hall Thanks for the best service.
Abdulhadi RThe battery died while utilizing the truck.
Taniesha TCheck if the fuel tank is really full before saying that it is
Aaron NNone. Used drop box arter hours.
ben jExcellent service!!
gary mthe truck is doing a very weird noise when we release the gas. vert annoying.
ADRIANO NTo enhance the experience for future customers, we should focus on ensuring consistent friendliness and willingness to assist throughout all interactions. During the pickup, the gentleman's helpfulness and approachability set a positive tone, whereas during the return, the lack of friendliness from the ladies left a negative impression. Encouraging all staff to come from behind the counter to assist customers and prioritize making them feel welcomed can significantly improve the overall reputation of the location.
DAVID BThere's no sense making customers go through the contactless process if it doesn't work when they get to the location. The app couldn't find me. So I to go through the same process with the service agent. Also, although there were several people working there, only one person was checking people in and out. Bottom line, the check in and out could be more efficient. That said, if there aren't many customers there, the check in and out processes are quick, the agents are friendly, and I can always get a truck there on short notice, so overall I'm very happy with the location.
Michael BAnother great rental. This time I just needed hand cart, and everyone was professional and friendly as usual.
Pascual TImprove gas accuracy. I drove 8 miles in the van and filled up one gallon of gas before returning the vehicle and was still charged an additional 4 gallons of gas. So almost 1 gallon per mile is what I paid.
Alejandro CFriendly and helpful staff
Philip OGoing over everything before you charge someone card just to make sure everything is correct and the same thing when the truck is returned
sequoia wI had a great experience with renting a van today. Everyone was friendly and very professional. Cj P helped me from renting and returning the van.
Pascual TThe AM team when we checked in was absolutely phenomenal. Now when I returned the truck they were less than helpful. The guy at the return section was not helpful. I asked do I need to do it online to return vehicle or will it charge me $20 if you do it. He said I don't know. I then asked do I need to take these photos since you are walking and already checked the vehicle. He said I don't know. I complete return online and left him with vehicle. I asked him was there anything else I needed to do. Again I don't know. I decided to go inside and ask at the counter as he made me nervous. She told me inside he could have just checking the vehicle in himself and the $20 is for only after hours. I told her he has the vehicle and the key and had already cleaned the windows and checked vehicle. She said I was all good. Frustrating but the team in the morning was so great that I would recommend to others. Thanks AM team!
TINA BThe truck wasn't the best, Mechanical issues. I didn't receive email confirmation Card payment malfunctions Early return when I requested late drop off
Octavia SThis is a comment that is positive. All clerks at the desk provided a warm and welcoming experience. Very pleasant. Unfortunately, I did not get anyone's name.
Jennie GFriendly and helpful staff. Quick and easy check out.
Rossalind HReserved an appliance dolly and they did not have it when we arrived. Pretty annoying experience considering we rented the U-Haul to move appliances
Kaitlin RNothing for me. Allwas perfect.
Lori RAlways easy and nice
Simao Nperfect attention
Lazaro PFast, excellent front desk service. Thanks a lot. Truck is OK.
Andrey TYour customer service team was EXCELLENT on pick up and return. They were quick and were very nice. Thank you uhaul for CJ and the other representatives at uhaul!
Tere HI was overcharged by $100
Laura NThe only thing that was a negative, was the close out experience. It took a while to get the system to close out the contract to print a receipt. They said the system always runs slow and they sometimes have to use their personal devices because the provided devices don't finish or have to be reset. The people on-site were great and quick.
Christopher Mgentleman that helped me in the morning on 2/27 @ the Natomas location was a good and helpful lad.
wong hMake sure the interior on passenger front seat floor is clear from muddy debris.
Eileen JThe staff are absolutely awesome!!! Kira had helped me the most, hats off to her!! Although I had run into a couple major issues over my last 3 weeks of rentals for work. My experience with the resolution of these issues was professional and timely. With both the staff at the Natomas location and the phone support I received, everyone was kind, calm, and extremely helpful. I would indeed recommend this location and U-Haul to others without question. Thank you all who had assisted me!!!
Mathew AThey broke the lock and stole my stuff
Ryan CVery nice and welcoming staff. Rare to come by these days. Super helpful and efficient
Meagan GEveryone was outstanding and very helpful.
Rory WThe ladies who run this particular U-Haul location, at least on this day, are amazing. Kind, personable, accommodating, and damn those ladies work hard! Cleaning out trucks with blowers, making sure customers don't wait. Those ladies deserve a raise!
Karin KVery professional and kind
Anthony TThe gas that's the paperwork said it it had it did not match but it got fix before I left the rental planche. It was a good experience but the only problem was that the truck smelled like marijuana.
Maria DGas charge for a small decrease is too high
Alexander CPut in the proper amount of gas, yet got charged $18????
Russell AGood online rent and return!
Martha MRakea make you feel like you renting from your cousin felt like a family experience. Give him a raise and show him some appreciation. Thanks again
isis mThis is my 4th or 5th visit at this location. Staff was great, friendly and helpful. This was my first time doing the "App. pick-up" it was smooth and worked great. I have about 5 more visit coming up and I know I am in good hands at the N. Freeway location in Sacramento. Thank you to the staff!!!
Mathew ASuper fast and friendly service
Angela DRainex vehicle windshield and increase visibility in the rain for your renters.
Jennifer WThe interior of the cab always not cleaned prior to me picking it up. There was trash in the vehicle and a liquid in the center cup holder. The vehicle also had a check gas cap light on and the U-Haul team member said to just ignore it. The cab should have been cleaned out and a vehicle with a warning light on should not be rented out.
Jenee WI have nothing but great things to say about my Ubox rental. Great communication, helpful app features (like attaching photos of preferred drop-off location), friendly staff, and everything arrived in great shape. The Ubox arrived two days later than originally planned, but I understood given the weather. Would rent again.
Derrick FFriendly staff that were easy to talk to. Despite the rain and chill they were in good spirits, got our truck pulled around and got us on the road quickly. The truck was in good order and the requested hand-truck and dolly were ready to go. My add -on purchases of boxes and a lock were handled without an issue. Good shop that shows I chose well.
Jeff BOn January 13, on a Saturday I went ahead and rented a van I was moving out from my apartment and I was dropping off my furniture at my storage. Once I was done unloading my furniture at my storage, I took with me a back support belt I took it off and I left it in the back of the van. I was in a hurry to leave the storage and I drove back to the U-Haul. When I arrived I parked the vehicle and locked it. I dropped off the keys. I couldn't find my back support belt when I went back home, then I remembered that I left it in the back of the van so I thought Tomorrow morning I will go and ask if they have my back support belt which the people working there will have the courtesy to give it back to me. Unfortunately, I did not get my back support belt. All I felt was silence from the staff. I was given the key to the vehicle that I rented I checked the vehicle and it was not there. I came back inside and the staff member said did you find it? I said no I did not. I needed my back support belt to help my roommate move his furniture the next day, but to me it seems like one of the staff working at that U-Haul kept the back support belt:/ I just wish they would've had the courtesy to give it back to me when I came back in the morning.
Jaime DExcellent service; friendly nd attentive staff. 10/10 in my book! 👍
Sarah CCommunication between staff is horrible! My storage unit has been robbed and I didn't know about it until I came to the unit! Homeless people stay around the property and nothing is done about it at all! Staff wasn't helpful just said to make a police report! Then two weeks ago I was informed that they were no longer using the outside storage units and I had to relocate all my things to a storage unit nearby or use a storage box. Had they let me know sooner I would have made plans but given short notice they moved all my things to a u-storage box and didn't even call me to let me know they had done it! I would 0/10 recommend this storage unit to anyone! If you want your unit constantly being ransacked and everytime you visit your lock is damaged due to someone attempting to pick it then this would definitely be the storage location for you!
corneceia m | Expérience généraleThe manager Chris was very helpful and courteous.
Robert V | Expérience généraleThe place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money again
SHEHAB A | Expérience généralePoor customer support. Facility had no key drop off. Extremely unprofessional. I'll never be using this service again
SHEHAB A | Premières impressionsI was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.
JOSEPH R | Premières impressionsI believe it was the manager, but she was extremely professional and solved all my problems immediately!
CLIFFORD L | Expérience généraleCard reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.
Eleanor M | Online Move InEach time we've been serviced by Howard, we've not been disappointed. He's knowledgeable, friendly and helpful.
Milissa S | Premières impressionsI reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.
Chester W | Premières impressionsyou have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks
Rodolfo V | Expérience généraleHi
Martin V | Expérience généraleGreat staff, extremely friendly and helpful, huge clean storage area!
Kristin H | Expérience généraleVery positive experience. U-Box is the way to go!
Thomas R | Expérience généraleThe staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally
don h | Expérience généralePeople are so nice
Gerado G | Expérience généraleEverything went smoothly shipping my property across country in a ubox.
Zachary W | Expérience généralePods were delivered to home, but no one in office was clear about the price $60-$90 ?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee
Liz J | Expérience générale