Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

Évaluation :

5

Cashier on Sunday when I returned the truck was rude

Évaluation :

5

MyKia was great very detailed and a amazing person..

Évaluation :

1

Went in to return a trailer and they said they would mark it as delivered and close it out for me and I would get an email. I went out to drop the trailer which took about 10 minutes. Checked my email and I still hadn't gotten anything saying it was marked returned. I stopped in the office again to ask if they could close it out since I hadn't gotten my email confirmation. Again they told me "we'll take care of it" I took their word for it and left. 2 days later I got a call saying the trailer had never been returned because they never closed it out. I had to have multiple calls with uhaul to get this taken care of. Won't use this location for any reason ever again.

Évaluation :

5

Helpful and friendly

Évaluation :

5

Excellent job, well done!

Évaluation :

5

Excellent service à la clientèle. The young lady handled my purchase with experience and consideration. Will make this location my go to!

Évaluation :

5

I love this location and the staff is ALWAYS helpful and kind! The truck I had this time was a CLUNKER! Check engine light was on, traction control light was on, steering wheel was falling apart in my hands, and a few other lights were on. The dash board was like a freakin' christmas tree! Also, the drivers door had clearly been crashed and the wind noise was SO loud for my old ass ears! Time to retire this one!

Évaluation :

5

I was impressed when I walked into the store. It was clean, organized, and Katrina had things running like a well oiled machine. Very happy with my decision to choose this location. Wouldn't go anywhere else now.

Évaluation :

4

When I picked up the truck it had a very low amount of fuel in the tank. This was inconvenient, as it required multiple trips to a gas station, having to estimate the amount of fuel needed. Uhaul will charge a high rate for returning a truck with low fuel, but will give no credit for returning a truck with excess fuel. Uhaul should provide a truck with a full fuel tank, not a truck with almost no fuel in the tank.

Évaluation :

5

Aaron was so wonderful in helping me with the trailer and making sure everything worked and was safe! Excellent employee

Évaluation :

3

The U-Haul I got today was very sus I jumped on the freeway and only went from 4 exits to get where I needed, 4 exits in the city is nothing, nothing but 10-15 miles in between and the thing was shaking like crazy I would hate to move form state to state with that thing every little bump the whole thing sounded like it was boutta fall apart the most scariest rental I’ve had with you guys

Évaluation :

1

The tank was not on what it said and the mileage was not correct. They said I had a txt sent to my phone so okay it . I should have read it because it had all of that in it and they didn't go out to check with me . Now I getting charged for the last person . They smelled like straight weed . So high they ain't want to do they job also they told me to go find the truck. So I'm looking crazy looking for this . Trying to call to resolved this and been on hold forever.getto ass place .

Évaluation :

4

The young people in the store are very rude that would be 30 and under

Évaluation :

5

The staff were friendly and eager to help. Smiling faces and very professional.

Évaluation :

4

We should have access to the unit 24hr

Évaluation :

5

The lady we go helped me was AMAZING! Very friendly and easy to work with.

Évaluation :

3

Horrible customer service dropping truck off. Young lady was super rude and getting smart.

Évaluation :

1

I lost My Personal Belongings ( photos, Birth Cert). I am homeless. so communicating was difficult.

Évaluation :

3

Liked this facility because it was close to home, storage price seemed pretty good for the size of my rental unit

Évaluation :

5

No improvement needed. Your service was fast, easy and hassle free. Thank you for making my rental experience a good one.

Évaluation :

3

Nothing at this point

Évaluation :

5

Check brakes more often

Évaluation :

1

Management was very disrespectful to patron they're rude. And lazy make you wait for service.

Évaluation :

5

The place was clean the employees was very polite very helpful and very knowledgeable I appreciate the experience I had at this U-Haul site thank you Will do business in the future

Évaluation :

5

Katrina B was very kind and her customer service was amazing.

Évaluation :

3

Drop box location could have been better labeled or explained specifically in the app. I was looking all over for the example that U-Haul has on their website, when it is on the sliding glass door. Would not use this location again.

Évaluation :

5

I really enjoyed Ms Katrina customer service, pleasant young lady, great attitude, process time was wonderful, vehicle was cleaned, checked, & ready to go, her customer service skills were amazing, and I’m happy to encounter such a beautiful, professional young lady, who goes above & beyond for her customer, I would definitely recommend anyone who looking to move or just need that a pleasant experience and wonderful customer service, I’m a happy customer, thanks to Ms Katrina located at the E 5th Avenue location

Évaluation :

5

Drop off person was friendly and quick Bathroom was clean and available !!!!

Évaluation :

4

Great service

Évaluation :

5

Very good service employee Trina was very helpful

Évaluation :

5

Everybody in there cool asf and the manager is too

Évaluation :

3

The customer service was great! Will definitely return to that store for.future moves.

Évaluation :

5

As always, the staff are friendly and helpful. Look forward to using them again in the future.

Évaluation :

5

Keep on doing what you do. Le service à la clientèle était génial.

Évaluation :

5

Satisfied

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

The staff had to connect a second tailor because the first one's lights did not work.

Évaluation :

5

no comment at this time.

Évaluation :

5

Instead of the cheap crappy computers you are currently using, switch over to Mac's. Your business will speed up the customer experience. I had to wait an hour because your cheap crappy computers were down nationwide.

Évaluation :

5

Sales rep and drop off tech were great!!

Évaluation :

1

I was dropping off after hours and an employee in the parking lot started screaming at us while I waa completing the process on my cell phone. She was very rude. Snatched the keys as well

Évaluation :

3

Extremely lazy. I had to hook my trailer up and park it and unhook. On 2 separate rentals.

Évaluation :

5

Once again a great experience with a great staff.

Évaluation :

5

Great customer service and the cleanest UHaul I have ever rented.

Évaluation :

3

Take care of one customer at a time, when I returned my truck I was there 30 min. waiting to be checked out because my attended was doing 3 or 4 other things at the same time, and it was only one customer there when I returned. Being able to multitask is good, but when u start to take care of a customer, I think u should finish with that customer before moving on to something else. Thank U!

Évaluation :

4

I have been to this location a few previous times. This time the place was cleaner, more business like and more helpful. The interior of the van I rented was the cleanest of any previous vehicle.

Évaluation :

1

Paid for a dolly got all the way to my location out of the city and no dolly was there we had to carry washers and dryers up stairs smh

Évaluation :

2

Manager was very unprofessional a situation occurred while it was customers at the counter & the manager started a mini rant on how she was going write him up in front of the customers the employee handled the situation very professionally I applaud him the manager clearly doesn’t respect her employees because there’s a time & place for everything & in front of the customer’s wasn’t the time or place.

Évaluation :

5

They are the best Aron and the manager was the greatest thank you for everything

Évaluation :

3

The equipment itself was clean and in good working order. I picked it up on Feb 11th and returned it on the 12th. The problem is how unprofessional the customer service is. The guy there (the one with the afro) talks really fast and doesn't seem to care about the person he is helping. He and a lady got into a loud argument about weather he punched in for work. This argument went on for a while. These people need customer service training. And also consider sending a mystery shopper to that location during the day time

Évaluation :

5

The installer was knowledgeable. Very pleasant and personable. I would highly recommend this U-Haul.

Évaluation :

3

Stand offish and kinda rude

Évaluation :

1

This place lacks accountability and transparency. They failed to rectify the situation though they admitted fault. No one in customer care can explain how it stated availability on the site and when I checked in a unit was "available" in their system yet the unit was occupied. A voucher was given for the mileage inconvenience yet my card had already been charge the day prior (unauthorized and unbeknownst to me). They are crooks and this isn't the first fraudulent issue that I have dealt with at this location. You should do a deep examination of this locations financials and habits to keep them honest and accountable to all customers. I will no longer do business with U-Haul due to this issue and I pray you look at the amount of money I've spent t with the company to understand this lost not to mention the lost of family and friends I will be sharing my experience with.

Évaluation :

1

Unit was not available to move in but available to book online. Spent more money due to the error of the facility. Would not recommend to anyone!

Évaluation :

5

Had a very easy transaction

Évaluation :

3

I'm confused as to why I was charged $30 for gas when I only went 14 miles and the needle was still in the same spot as when I picked it up.

Évaluation :

5

Nothing!!! She was awesome from the first time I rented I came back and rented again cause this staff is awesome! I recommend everybody to this location and will always rent from this location!!

Évaluation :

1

Katrina is the single rudest customer service person I have interacted with in years. I already left a google review so I'm not going to go super in depth, but she single handedly made this experience terrible.

Évaluation :

5

Because of the cold weather when we first got the U-Haul truck to our location after picking it up, we could not open it due to the fact that it was frozen shut. All U-Haul locations should be aware of this and make sure that the opening at the back of the truck can be open and close prior to customer pick up. As it detained us for several hours.!

Évaluation :

4

Friendly knowledgeable employees.

Évaluation :

5

The store manager was great.

Évaluation :

2

On my first call of reservation I already paid an insurance fee for my U-box, after I delivered my U-boxes, I was charged again at Columbus for an insurance not sure why. But after my order is complete, I realized there is no insurance covered for my order I am not sure where the money went. u-haul is so messed up and charges insurance for nothing. I really do not know where my money went for the insurance. I got charged for another two rental fees after my order was already completed, and the email also shown I will be charged again next month even tho my order was already completed. Idk how they r running the business

Évaluation :

4

Snow scrapers

Évaluation :

5

Desk clerk was warm and friendly and ensured that all details were correct.

Évaluation :

3

I could not get the access door to open

Évaluation :

5

From start to finish a great experience!

Évaluation :

4

There is no better place to have hitch installed they went above and beyond thier duties to get my hitched installed I am forever greatful. Thanks for the great service Charles Sanders

Évaluation :

4

If the gas tank is not full, which is usually the case when I rent a cargo van, it is hard to refuel the truck, so I'm not giving U-Haul free gas. I would like this practice stopped.

Évaluation :

2

Everything was fine and I brought the U-haul to where I was supposed to ON TIME and the lady took it from me,but when I looked at my email the next day they took a extra $59 on my account talking about extra day when I didn’t even use the U-Haul for a extra day.

Évaluation :

3

The woman at counter believe her name was Deidra gave all kinds of attitude when I rented a U-Haul and then I went back and rented this unit and wasn’t informed that the unit was supposed to be free because I rented the truck so I paid for a unit there was no lock in my unit she threw a fit because it was part of my contract that there be a lock

Évaluation :

1

I had my reservation booked for 7 AM on January 1. I had called in to double check and make sure everything was OK. I was given the greenlight for my 7 AM reservation time I get to the store on my at my designated time and the store is closed. There is a note on the door stating that the store does not open until 9 AM which I was not told of which made me delay everything else that I had that day - fast forward to to 9 AM back in the store and the door is locked, we're waiting for about 10 minutes until someone came to open the door and was greeted with "sorry forgot to unlock the door" - Unprofessional let's just start right there. Then we get to the cashier and it is unprofessional from the get go, the general manager, was very standoffish and was very dismissive towards our needs and didn't seem too concerned with the fact that we had a 7 AM reservation. We then went out to get our truck and cannot find the truck there is no labels on these trucks whatsoever. we came back in to get assistance from the general manager and what do we find ?? the Manager going to the bathroom with the door wide open which was uncalled for, unprofessional and unnecessary and pretty traumatizing. So after we get our truck, we are told a very rudely that it was right there the whole time - very very condescending very rude was not having it. Then I am in the truck and the brakes are not working correctly when I hit the brake, it speeds up very very dangerous. Steering was wobbly, not good at all. Fast forward returning my truck - the lady at the desk was very rude essentially started the conversation off with what do you want in a very rude manner. It took way too long for the truck to get inspected. The entire time did not like this experience whatsoever U-Haul.

Évaluation :

3

Upon arrival at this location, I followed the instructions on the app for returning he equipment. It stated for me to take a pic of where I parked the equipment. I proceeded to park in an open parking spot where other equipment was parked. A lady came over to me and, rudely, stated I parked it in the wrong spot...that I needed to leave it where I had it because she needed to clean it. She then got in the truck as I was taking a pic of where I parked it. Line I said...she was quite sassy and rude. I would NEVER recommend this location to anyone.

Évaluation :

5

I am not sure who the customer service rep was that helped me on 12/29/23 evening roughly between 3:30-5PM, but she went beyond what I had expected, which is why I rated my experience so high. I was having some issues with accessing the building, so I had to keep bothering her (my words, not hers) and each time she explained in clear details what to do, and this was much appreciated because at this point I was going to leave and come back another day! Thank you for everything. Blessings!

Évaluation :

1

Incorrect lock on my stuff when it shouldn’t have been, i paid For a whole month and didn’t get the prorated part back that was used, the ppl wasn’t helpful and rude

Évaluation :

5

The assistant manager was extremely helpful and was one of the best customer service experiences I have ever had. So happy to continue doing business here!

Évaluation :

2

Can’t get thru on phone, when you do they hang up on you .

Évaluation :

5

I had my storage unit at 1314 E 5th for several years until I moved out of town. It was always very secure, easy to access, & everything was well maintained! The staff was also great & when my key broke off in my lock, they even gave me a free new lock! I appreciate everything they did there to be very friendly & keep my belongings safe & secure!

Évaluation :

1

I called to confirm move out could not get anyone in office. Called 1800 number, who could've get ahold of office either. I was told everything would be ok. Yet I was repeatedly billed.

Évaluation :

5

Good Service

Évaluation :

4

Amena was very helpful and informative

Évaluation :

5

Phenomenal staff team I would love to join a winning family such as you guys ,the ambition to help us customers are so amazing 😍

Évaluation :

5

Best experience I've had with a storage facility.

Évaluation :

1

I was having issues paying my bill for a few months. I finally got a job but I had stopped receiving calls and emails from U-Haul. About a month ago they emailed me saying they couldn't get in touch with me and that my things were auctioned off. However if they couldn't get in touch with me how did I receive the email. Also, the close date for my unit is the 1st of this month which still means that I could have set up a payment plan. Of now they're telling me I just have to pay and I don't think I should have to pay considering they lied saying they couldn't get in touch with me. I am TROUGHHLLY dissatisfied as disappointed wit my experience. I WLL NOT be recommending U-HAUL.

Évaluation :

5

Thanks for your Business and keep on my stuff safe and clean..

Évaluation :

5

Never had any issues in the two years I had my storage unit. Thank you U-Haul !!

Évaluation :

5

My things were very obviously extremely safe; no moisture leaks no dust it's been wonderful!

Évaluation :

5

No complaints here

Évaluation :

5

Through several storms and multiple management changes this site has been run well. Merci!

Évaluation :

5

Keep up the Good work

Évaluation :

4

Better labeled driving directions for cars going in and out of facility and accessing the storage area. Staff was friendly!

Évaluation :

5

The staff at this location, 1314 e 5th Ave, Columbus, OH are the most helpful, professional people I have met anywhere at any business. I am so thankful for their customer service skills and care; that really relieved the stress I had from the move.

Évaluation :

4

At first I had a communication problem with getting my storage I had to come back and forth for a couple of times but the last time I came I got my key and I was very happy.

Évaluation :

5

Greg and his team were great to work with!!!

Évaluation :

1

Roaches in storage building and altogether not clean.

Évaluation :

5

The 2 employees at the East 5th st location in Columbus Oh we're amazing!! They even helped me unhook my car from the tow dolly and walked me through the after hours return policy. I have always used uhaul and will continue.

Évaluation :

1

UHaul actually offered me a climate controlled unit for the next day and when I showed up with my movers, they claimed all sorts of company policy, and suggested I should pay for the lock removal. It was a pathetic handling of customer care. I won't be recommending this site to anyone.

Évaluation :

5

Very helpful staff and eager to assist

Évaluation :

2

Very rude staff

Évaluation :

5

Great experience!

Évaluation :

4

Unit was free of debris and no piles of dust or dirt present. Lock was secure and access was easy. A shower of dust or some other fine particles came down off the garage door each time it was opened but there was no obvious source. All in all a very good experience and the female manager who checked us in was outstanding!

Évaluation :

5

The female assistant manager was excellent!

Évaluation :

2

i was told the storage was big enough but it was not enough. so i had to go some where else to pay more money. So i did get my free month of storage. Mr Sowers

Évaluation :

5

👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾

Évaluation :

3

Cannot actually finish this, my move isn’t until February 14th

Évaluation :

4

Aucun

Évaluation :

5

The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219

Évaluation :

5

Good customer service i wanted to tip the staff and this is my first time.

Évaluation :

5

please label buildings to match online map,that would be helpful.

Évaluation :

4

Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.

Évaluation :

3

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Évaluation :

5

Friendly service.

Évaluation :

4

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

Évaluation :

5

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100 %. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Évaluation :

3

First unit had a leaking mess. Given another unit and 1 free month's rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

Évaluation :

2

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

Évaluation :

4

Insulation of roof ripped, hanging down.

Évaluation :

4

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

Évaluation :

5

Fantastic staff!! You made it so easy! Thank you!

Évaluation :

5

I appreciate your help and care

Évaluation :

5

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Évaluation :

2

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Évaluation :

5

Thank you for everything

Évaluation :

2

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Évaluation :

3

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

Évaluation :

1

Your service reps were consistently rude and the storage door was flimsy and always off track.

Évaluation :

5

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I'd like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Évaluation :

5

Very convenient. I really appreciate the carts that are available for use without a charge.

Évaluation :

2

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

Évaluation :

2

Took 1:15 to get storage unit and I had a reservation.

Évaluation :

3

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Évaluation :

5

Super friendly staff and quick service.

Évaluation :

5

Great assistance provided

Évaluation :

5

Excellent customer service.

Évaluation :

5

Very convenient.

Évaluation :

5

Greg is an outstanding employee!

Évaluation :

5

Greg was amazing and very helpful!

Évaluation :

2

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Évaluation :

5

Thank you for being awesome

Évaluation :

5

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Évaluation :

5

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

Évaluation :

5

No comment

Évaluation :

5

👍

Évaluation :

4

The movers picked up my U-box but reported the above

Évaluation :

2

The staff is not honest or helpful. Management was subpar as well.

Évaluation :

5

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Évaluation :

4

S.O.

Évaluation :

5

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

Évaluation :

5

Staff were great to work with getting set up in a storage unit.

Évaluation :

4

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Évaluation :

1

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

Évaluation :

1

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Évaluation :

1

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

Évaluation :

1

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Évaluation :

1

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Évaluation :

1

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we're no spaces available. The front desk girl told me to go to Morse road - didn't try to help at all

Évaluation :

5

S.O.

Évaluation :

1

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Évaluation :

1

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

Évaluation :

1

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

Évaluation :

1

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Évaluation :

1

Made a reservation that didn't exist due to overbooking.

Évaluation :

1

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom

Évaluation :

1

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

Évaluation :

4

Our u box reached late from RI and I am still waiting for their call regarding filling complain

Évaluation :

5

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

Évaluation :

5

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

Évaluation :

4

Very nice facility

Évaluation :

2

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.