Everyone so helpful
Karina VCustomer Reviews for U-Haul Moving & Storage of River Oaks
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Helpful staff, excellent customer service. Never have to wait.
Tarla BNo Comments
MICHAEL MEverything was perfect. Great group of people with professional service.
Jermaine WDon't stop providing the great customer service
Kimberly MNo comment.
MARY G | Expérience généraleThey are very knowledgeable and try to get people in and out.
Bridget RNOT A SINGLE THING Customer service is ALWAYS ACCEPTIONAL!!!
Deborah WWonderful professional employees who serviced me very well. 💯
Sapheria B | Expérience généraleI did not make this reservation. Kept getting emails about a reservation I didn't make and wasn't on my account.
Vincent WThough I booked online. The staff at the facility was most helpful.
Carolyn M | Online Move InJessica and her staff is fantastic!
terry tJessica & Rickey were very helpful & courteous. Greeted me immediately upon entry to the facility & Rickey handled my rental request with professionalism. I have already recommended to friends & family. I will definitely use this company & site again.
Tarla BGood service fast and friendly
Darryl HGreat experience cannot complain
Darryl HThey get all five star my phone broken
Latisha J | Expérience généraleNothing. Everything was great. Quick service. Friendly environment. Excellent service à la clientèle.
David CThe facility claimed that I was not in the system since they had rented it to another person.
Frank G | Online Move InThe truck was taking a bit long to start like the starter is going out but other than that I had no problems
BILLY SEverything that's offered to the customer is already above standards
Jeff JWe appreciated your great customer service.
dana dI only wish we could have picked it up at a closer location but this store manager was outstanding
nadine bThe service, vehicle, and pricing were all excellent. Overall, it was a wonderful experience and I will definitely be a return customer.
peterkin dI love it keep it like it is
ELLIOTT MI love them all
ELLIOTT M | Premières impressionsKeep things exactly how they are..
john jKeep the Manager, JESSICA at the calumet city store!!!she's AWSOME!! with a very bubly but professional personality...she knows her job and she multitasks very well...and listens to a customer's needs and helps provide the customer with the proper equipment....most IMPORTANTLY...SHE'S A CUSTOMER SERVICE WINNER!! due to HER FRIENDLY WELCOMEING GREETING TO EVERY CUSOMER THAT ENTERS INTO HER STORE AND HER WINNING SMILE...Thank you Jessica!!! From...your customer Ms. Holmes
ethel hJessica is excellent location manager covered all my needs
DARRICK BThe facility was well cared for and very clean.
rodney l | Expérience généraleWipe down the consoles where customers sat their belongings for watermarks , spills etc.
adrienne rQuick service
yolanda hWhen we open the back part of the truck we found a bunch of dead roaches even some was alive o had to drive and grab bug spray to spray the back of the truck before loading my things in there . Very disappointing
Latoya PRepair equipment for rental to the public
Jeremy FNyellie was super helpful and amazing to work with. I'm so happy she was able to assist with my account; I'm truly thankful for her knowledge and kindness
Siarra W | Premières impressionsHave the truck available for access and not have to squeeze in between others to get in. Parking is to tight
TYRONE RThis location is 5star!
Terry tI went weekly and this is the only place that I feel comfortable doing business on a weekly basis
Richard W👍👍👍👍👍
KATHERINA M | Expérience généraleNo improvement necessary in my opinion. Everything was perfect.
REGINALD LJessica and the staff is excellent! They are always a joy when I rent from U-HAUl.
terry tTires on trailer needed to be replaced.
Joe GExcellent
HOSAM BSimple, easy, on time and clear! And has a great smile!
Auburn CDon't leave the store unattended. I made several attempts to return my key and nobody was at the office around 3:30-3:45PM despite the hours on the door reading open until 5:30. I now have an "outstanding balance" because I was unable to return the key due to nobody being in the office before the closing hours. I ended up leaving the key on the concrete slab in the masonry for the staff to see when they decide to return...if they ever return.
Brad SI will be going back!!!
jasmine c | Premières impressionsGreat Service!
Ingrid RGreat staff, both manager and employees were professional and friendly.
LORENZO S | Expérience généraleAlways nicely lite up when going to unit. Bathroom was always nice & clean. Friendly help was always there. Outside area very well kept..
Celine B | Expérience généraleI tryed to retune the trailer I rented and I needed assistance with removal of it witch I neever reveived for qwite some time and as a result I timed out so I was charged for another day!
CORDELL CLocation lacks customer support via telephone. You get transferred to an out of state customer service agent. A physical worker can only questions answered or help you, if you're at physically at the Calumet City location.
Brad wTell customer up front The truck said one price 1995 but I'm thinking I'm a get back at lease $60. From a hundred dollar deposit and I put the truck on a half of a tank now I have to wait 3 business days to get back $16 dollars wow really .
DENNIS GGreat service
darrell cThe manager there is very rude. She yield the customers
erika mGirl that works inside was a little rude but other than that no complaints. Jessica the store manager was great!
TIFFANY H | Expérience généraleI am impressed by the service, and how quickly the process goes at this U-HAUL facility. I have been here several times already. And I would highly recommend them to friends & family.
James MRipped me off I put 5 gallons of gas in the truck. Used it to go 70 miles then they still charged me $60 more dollars to put 6 more gallons in it. Nobody came outside to inspect the truck before left only has a driver side mirror no passenger side mirror . End up paying $154 to use for hour and a half ride to pick up a dresser
Anthony GNot a lot really. It’s hard to improve on excellent !!
Jim TMy experience was great. Need more people like them.
Calvin CAwesome staff
TOMMIE GEveryone was pleasant
SHAMAR AI love this location everybody's friendly every time I visit this location. They are fast and efficient. My equipment is ready for me when I get there. I'm well taken care of. I recommend this location to anyone.
Richard WPoor customer service. I was not able to access my unit. I was provided a card when I first purchased the unit to access my unit after hours. WELL, the card doesn't work. I called in to get assistance and the bootleg troubleshooting they do, doesn't work. I had movers and a truck. Jessica could have cared less. Instead of me being negative and getting all upset, I came back the next day during business hours, and guess what card still doesn't work, the bootleg troubleshooting in person doesn't work either. The lady had to override whatever it was in the system to let me in. At the end of the day, it was a system error per the lazy store manager. If it's a system error and I'm doing my part, why not come into your store to assist, especially when I was told I can access my unit at any time? Some people just shouldn't be managers especially when they could care less about a customer.
Lakisha S | Expérience généraleJessica who was pleasant and professional.
Debbie P | Expérience généraleA great uhaul facility, had peace of mind with my belongings being there. They are clean and well kept.
Patrice W | Expérience généraleJessica is "beyond excellent" in her customer service skills. She was always polite, service-oriented and fun to be around. Jessica made you feel at ease for she explained everything (details of the storage process) and assured she was available for questions, if needed.
lee f | Expérience généraleI left a review on the site. I would like to give 5 star due to the young man that gave me the locksmith phone number and his professional attitude. and other people that work there nice attitude. But unfortunately if you have a boss or a manager that is not professional, it's hard to give a good rate due to one that is suppose to lead.. I don't understand how one Jessica the bully can have a nice team and she be the way she is. She pick and chooses who to be nice to . My check out was herendous and one of the worst experiences I have ever had. I must say when I was done I felt like a person that had divorced the wrong person. I woke up so happy that I no longer had to deal with that individual ever again... I didn't call Mr Ray because I know like the review I left saying as least as possible. That KARMA is real. People need to treat people like it's there last day on earth. Instead of treating them like idk wormy dog poop. .
Sonia T | Expérience généraleThe faculty is clean and easy access I love it, I will rent again
Gbenga A | Expérience généraleJessica the manager was the best, she went above and beyond my expectations. Thank her for the support.
REGINA T | Expérience généraleI love them !!
Cierra W | Premières impressionsI didn't get the unit I reserved and I was charged and now have to wait on my money to get back in my bank account. This is so inconvenient! Wasted time and gas… only have good customer service but no satisfactory…
courtney b | Premières impressionsI reserved for a storage unit for the lower level because I am disabled and really short. Online it says the unit is available. When I got there, the unit was not available and they had charged my card before I saw the unit they were trying to give me besides the one I said I needed and reserved. They should make sure that the customer is accommodated before they waste their gas and time and money. I have to wait for my money to get back on my card. I can admit they called around for available units of my preference but the prices were high and it was too big. Other than that, customer service was good. Just don't like the fact I have to wait for my money and I still don't have a storage unit. Merci.
courtney b | Expérience généraleManager has bad attitude
vanessa g | Expérience généraleGreat crew, great management.
ARNOLD J | Expérience généraleIt was a pleasure doing business with U Haul
marion h | Expérience généraleThey have Rodent boxes in the units. Also I would refer a friend but I would first let them know about the Rodent boxes
Malander J | Online Move Inover charge me not knowledgeable about the truck slow information hate to use uhaul again very unprofessional just for a sale gave me bad information on purpose
omesha B | Expérience généraleJessica is amazing and this is the best UHaul store I have been to.
Marcel M | Expérience généraleJessica was very nice and friendly
edward b | Premières impressionsThe manager Jessica was a little obnoxious, she need to let the staff do their job without interfering & while they're dealing with a customer truly got on my nerves
kimberly g | Expérience généralePrices to high
zandra h | Expérience généraleJessica and the associates were wonderful to us and very informative and made the process comfortable and she really had us in such a good mood because of her playful personality and the jokes kept coming and we loved her for being like a family member to us.
Ronnie J | Online Move InThe system lost my reservation. I had to change storage spaces a couple of times due to sizing. I was told I couldn't change again because they had to sanitize and nothing was actually touched. The guys could not figure out properly how to refund my cash deposit more training is needed for your staff.
SUZANN A | Premières impressionsThe General Manager Jessica and her staff was always so polite and helpful. They knew me when I walked in. They made me feel like part of the Uhaul. The GM Jessica she's awesome.
REGINA T | Expérience généraleThe service was fine but somehow my account ended up in my husband’s name who doesn’t have an account, never understood that.
angela W | Expérience généraleMRS JESSICA & Miss Shiqett was very nice and patience to help with the online process.
Gennie W | Online Move InThe storage facility's office hours convenient, clean and well lite. I had no problem with the facility at all, my problem was with the management. Ms. Johnson was cool when I first started my contract 2 years ago. She became very disturbed by me when I feel behind on my monthly storage bill. I lost my job, because I was taking care of my only sister that had cancer. Shortly after that I lost my sister as well as my only brother two months later. I was paying something on my monthly bill, but it wasn't enough. I had been speaking to Jessica Johnson from the very beginning, to see if she could help in anyway with late fees or something. She was very uncooperative in this matter. At one point she even got totally ugly with me. I do understand this is a business and it can't run properly unless we pay. I just felt given the unforeseen circumstances I was facing Ms. Johnson could have been more compassionate and work out something with me. My things have been sold now and I am so sad, as there were my family things in there that meant something to only my family and I. I would have understood if I was a new customer and had been regularly late. Definitely a unfortunate situation, and I will never use uhaul storage again becauseof it.
LISA M | Expérience généraleAucun
Keith H | Premières impressionsThe young gentleman and lady where so helpful
charmaine r | Premières impressionsAlways friendly and helpful
JAMES K | Expérience généraleThe person who claims to be the "OWNER" Jessica is very rude, obnoxious, and very confrontational. You would think she would lead her staff with examples of good customer service, descalation practices, and to remember she represents the U HAUL name so it should be done with more professionalism than she displays.
Latonya W | Expérience généraleI loved the storage unit. it was clean and everyone was helpful.
Denise S | Expérience généraleI didn't know how to gain access by me coming After 5 pm. Lock wasn't in unit so I had to leave and go buy lock. I did speak with manager about the issue and will be issued a credit for the lock.
Queenie F | Online Move InThe supervisor was amazing
nimota d | Premières impressionsJessica's gave us the BEST service during the time we had storage at UHaul. Friendly, attentive and very personable. Now she is a keeper! We have another unit and hopefully we will continue to have her assist us with our needed services. I will tell others about this facility, for sure.
Venita W | Expérience généraleThere was no lock inside the unit when I arrived and no visible staff. I had to find another place to store my things. I never moved in.
Auriga C | Expérience généraleI couldn't get in my storage unit was giving a access code that didn't work. Hard time returning the truck because I couldn't get in my storage
tytearyia w | Premières impressionsOnly thing that I would say needs more employees to work to help people get through the process faster. Jessica Johnson the manager she was wonderful.
tracy t | Expérience généraleThe staff (Mike) was wonderful and I Love how Jessica J explained everything.
Nicole b | Expérience généraleVery clean facility! The best I've ever seen! WOW! And Jessica and the staff are the best!!! Very helpful!
Kimberly G | Premières impressionsI was so pleased that my storage had a door that could be opened without having to be lifted up. Because I am an older woman it was difficult for me to lift the gate but this unit has a door. I am so pleased. And Jennifer it's just special.
VICTORIA T | Premières impressionsThe staff were helpful and everything went smoothly.
Dorothy J | Premières impressionsMr. D. Townsend was very knowledgeable regarding the U-Haul products and patiently assisted me.
Arletha W | Premières impressionsGreat customer service and friendly staff.
Sallie L | Expérience généraleNo one at the facility was useful in any way. I had to call the 800 number SEVERAL times.
Nicole F | Online Move InThe building was fine. During covid, there were weird hours causing us to leave in the middle of a move, which was frustrating. On move out, the process was long and the customer service lacking.
Patricia S | Expérience généraleThe manager was great and kind to me. Thank you!
Norman S | Expérience généraleMy experience has been wonderful and very convenient. I highly recommend the company for your convenience.
Candice C | Online Move InManager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.
Crystal C | Premières impressionsThey were real helpful to offer me a box to put my things inside the box that was tore up.
WILL m | Expérience généraleI love this location, they are so helpful and friendly
Paula M | Online Move InGood service
Andrew H | Expérience généraleGreat manager very helpful she was great !!!! Clean and pleasant
Teresa R | Expérience généraleSome of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless
dinah a | Expérience généraleYou need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.
BEVERLY C | Expérience généraleManager was great!!!!!
DELROY C | Expérience généraleMy problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.
patricia c | Premières impressionsJessica is awesome! I highly recommend your specific location.
Zaria H | Expérience généraleI have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional
Cynthia S | Premières impressionsStaff members are very knowledgeable and very helpful and courteous. I would recommend this location.
Cynthia S | Expérience généraleSolo una persona no me trato bien pero es exelente el trato del personal
TOMAS O | Expérience généraleJessica saved the day after another employee pretty much botched my reservation.
Cheryl S | Premières impressionsThe store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul bye
Theresa B | Expérience généralePrice is a little high when compared to others.
Katrice K | Premières impressionsThe manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.
SHIONA W | Expérience généraleJessica is on top of everything she gives excellent care for her customers
Fatin M | Expérience généraleVery clean and friendly people work there
Vernita C | Expérience généraleWe always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.
Linnea L | Expérience généraleNot sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Un travail bien fait
Latrisha R | Premières impressionsI'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly
Nancy A | Premières impressionsThis was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!
nancy F | Expérience généraleGreat customer service and outstanding service
Nikkia J | Premières impressionsExcellent service
STEPHEN R | Premières impressionsThe staff was very courteous and friendly and respectful
WINNIE P | Premières impressionsThey are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.
kimberly h | Premières impressionsThe manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice
Jatumn A | Premières impressionsThe storage locker could be larger. the upper lockers aren't easy to use.
theodoria t | Expérience généraleThe bathroom didn't have any soap. Otherwise it was a good experience.
Victoria J | Online Move InJessica was wonderful
Fatin M | Premières impressionsJessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service
Theresa B | Premières impressionsGoing to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.
Latisha J | Expérience généraleService was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃
Donald J | Premières impressionsThey were quick and pleasant to work with.
Heather S | Premières impressionsMrs. Johnson was very professional and considerate toward my needs.
Arthur H | Premières impressionsMy storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.
charmaine b | Expérience généraleMrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.
Michael G | Expérience généraleThe manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.
TINISHA W | Premières impressionsInitially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.
nancy F | Premières impressionsStorage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about "her" storage, but leadership training would be helpful to staff and customers.
Kwasi M | Expérience généraleThat Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was the on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6
cynthia j | Expérience généraleOnly complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......
Roberta S | Premières impressionsI lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck
clara h | Premières impressionsThe sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.
Makeea G | Premières impressionsExcellent customer service and the process went fast.
shante a | Premières impressionsGeneral manager was very knowledgeable and friendly. Service was exceptional.
debra t | Premières impressionsThe employees were very helpful and nice .
jim s | Expérience généralethe manager was friendly and polite
Susan E | Premières impressionsExcellent service à la clientèle.
gina w | Expérience généraleJessica Johnson and her staff was awesome!
Alex M | Expérience généraleI rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.
JERONE T | Premières impressionsMake me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on a
Marvin P | Premières impressionscustomer service and the manager are great!
myia j | Premières impressionsJessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.
kenneth f | Premières impressionsN/a
kim h | Expérience généraleVery friendly in good people's working thanks a lot
hugh a | Premières impressionsCustomer Service was Excellent at this location. Thanks for having great people to represent U-Haul.
Marilyn R | Premières impressionsDidnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.
Milan P | Premières impressions