Manger Jessica Johnson was horrible . Worst customer service ,at that she wasn't even the one helping us and kept getting mad that her employee was giving us great service . Who gets mad at someone doing their job great ? She was on her phone the moment we got their till the very end . Not even just on the phone she was on FaceTime ! Very loud and ghetto . Which is fine when your not at your job but to act like that at work is beyond me . She even yell at us couple times and cursed . Never again will I go back to this location . I will keep doing business with uhaul but not at this location .
Location de camion de déménagement à Calumet City, IL chez U-Haul Moving & Storage of River Oaks
Déménagement en provenance/direction de Calumet City, IL 60409? Obtenez GRATUITEMENT des estimations de tarif pour la location de camion au U-Haul Moving & Storage of River Oaks. Les camions de location
Obtenez GRATUITEMENT des estimations de tarif pour la location de camions de déménagement, de camionnettes et de fourgonnettes chez U-Haul Moving & Storage of River Oaks
Camionnette Petits déménagements
Fourgonnette Petits déménagements
Camion de 10 pi D'un studio à
un appartement avec 1 chambre
Camion de 15 pi D'une maison avec 1 chambre
à un appartement avec 2 chambres
Camion de 17 pi Maison ayant jusqu'à 2 chambres
Camion de 20 pi D'une maison avec 2 chambres
à un appartement avec 3 chambres
Camion de 26 pi D'une maison avec 3 chambres
à une maison avec 4 chambres
Cliquez sur chacun des camions de déménagement ci-dessous pour connaître les caractéristiques techniques de chacun d'eux, comme les particularités de sécurité, la capacité de remorquage, la consommation de carburant et bien sûr, l'espace disponible selon les dimensions du camion. Chaque camion de location est offert à un prix unique pour vous aider à économiser de l’argent, du temps et de l’énergie pour votre déménagement à destination ou au départ de Calumet City, IL.
Location de fourgonnettes et de camionnettes à Calumet City, IL
Les fourgonnettes et camionnettes de location U-Haul de Calumet City, IL sont idéales pour les projets d'amélioration domiciliaire, les livraisons et d'autres petits chargements. Louez une fourgonnette ou une camionnette pour économiser lors d'un déménagement ou de livraisons de courte distance. La location de fourgonnettes et de camionnettes est très populaire auprès des entreprises locales et des étudiants, comme pour les petits déménagements résidentiels à Calumet City, IL 60409. Nos fourgonnettes de déménagement en location sont équipées de la climatisation, de barres de protection pour protéger vos biens et d'une attache pour remorque de location.
- Barres de protection à l'intérieur des fourgonnettes
- Boîte automatique
- Suspension Gentle Ride
- V-8 économique en carburant
- SRS/Coussins gonflables
Évaluations des clients
Jessica Johnson the manager needs be a little more nicer and less abrasive. It's not always about the quantity but the quality of service you provide to the customer.
I made a reservation for a 10' ft truck...the est came up to about a $60 charge with everything plugged in but my final receipt showed $89 charge and I drove less miles than I plugged in. Times are too hard to be charged wrong and when I called back they told me my receipt was wrong and never fixed it. Totally unacceptable
I had a great experience the staff person Jessica Johnson was very professional, friendly and made the uhaul process smoothly thank you!
There was a storm we were not able to move anything you basically made money off of us when we were not able to complete the task at hand your staff is rude and unhelpful majority of the time with the exception of Terrence This was a horrible experience
I rented a pickup truck on 1/31 the morning after a snow storm. Not only did I have to use my own snowbrush to clean off the truck, but we also had to remove the mounds of snow from the truck bed. No one offered any assistance. Very inconvenient
Excellent customer service... from beginning to end all of the instructions given were exact and user friendly on my phone. Everything went well and my son's move into his first college apartment went very well. Two Thumbs Up Uhaul!! I look forward to doing business with you again. Two Thumbs Up and a huge hug to the young lady that greeted and checked me in on Saturday morning at Torrence Ave/Lansing location. My apologies for not including her name ... she gave me her business card but of course I misplaced it during the move. She was absolutely fantastic!!! She knows who she is.
This was my first experience renting from UHaul and I'm happy about the outcome. The staff was knowledgeable and courteous! Awesome job for pickup and return of vehicle.
Get more cargo vans & 9' ft trucks; other than slim pickings Experience was Excellence!!!
The store clerk Jessica is rude. She talks over you before you can get out what's needed to be said. Her demeanor comes across she doesn't wants to help. I was stranded in a truck just before returning & she quickly got rid of me without any concerns or any resources for me to be or return equipment safely.
I did not originally rent from the location. I rented from the Bolingbrook on Frontage road location. I got a message to call in and confirm location. I did and they said Bolingbrook was all set. I then got to the location and they told me Calumet City was now the location. That was about an hour away. They kept trying to say they messaged and I kept telling them I have no messages saying a change in location other then to call in, which I did. I even asked the guy I talked to if the location was still Bolingbrook and he said yes. Calumet people were fine, Bolingbrook people were more like it's your problem. All in all not the end of the world but had me driving an hour out of my way between the two locations.
Not accuse the customer of breaking the key box when the damn thing just wasn't working properly. I am intelligent enough to know how to operate a key lock system and to immediately be blamed for its malfunction is not customer service friendly. That instantly set me off so anything nice that was done afterwards was deemed invalid. Next time just apologize for it now working and try to find a resolution.
More training for employees
Very customer friendly and excellent customer service
I rented a truck from this l location, but when i got home it was not enough room to pack all of my stuff on the truck. This stop was only a one stop i had to pay twice in the same day for a bigger truck. No discount very bad service. Never use this location again.
Nothing I can think of now. I was pleased with the service.
Make sure when you rent a trailer you have someone who no what they are doing hook it up. I had to hook up my trailer after it came undone on the express way.before that I was called by the person that hook me up to bring back the trailer because he rented me the wrong one.and I was still charged for the rental needless to say I lost a long time customer.
No improvements needed. As of Calumet City U-Haul overall, just keep doing what you're doing. I don't normally go out of my way for a review, but i felt the desire to go out of my norm from the great experience provided by one of U-Haul's very own. I worked with Jessica Johnson and she was a delight to work with, despite her being short handed and working multiple registered (pretty impressive if you ask me). She was polite, thorough, easy to speak to, understood her explanations easily, and patient. There was a disgruntled customer ahead of me and it was impressive how well Jessica handled that aggressive situation with kindness and overall great customer service. (can't please them all, but she definitely tried to with this customer). Honestly, I've always hated renting from U-Haul, but Jessica completely turned that 180 with her great customer service. Upon my return, it was simple. She welcomed me back with a smile and a great attitude. Jessica was able to talk me through the final steps to complete my overall experience. In the end, Jessica completely changed my overall rental experience for the better. I'd go out of my way to rent a truck from Calumet City U-Haul versus a location that may be closer from what Jessica was able to provide. Thank you, Jessica!
We reserved a truck but they had none available. They had one that they said wasn't checked in. We had waited 35 minutes to get waited on with only 2 people in front of us, and were told they didn't know how long it would take. It ended up putting us an hour and a half behind when we only had people to help for a limited amount of time. The staff appeared short handed and offered no options ( such as when I called the 800 number she said we could have a 26 footer for the same price). While not outright rude, the staff didn't seem to really care whether we were taken care of or not. Overall it was a negative experience when it did not have to be!! I wouldn't recommend this site!!
Poor customer service. Long waits on the phone. My email was attached to a reservation that I had NOTHING TO DO WITH!!!
My rental smelled of marijuana and was not clean as well as the check oil light stayed on making me very uncomfortable with my ride. This is the second time I've had a bad experience with this particular location.
I receive all the help that I need it and information.
Charge me twice thought it was $19 a day