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jim gCustomer Reviews for U-Haul Moving & Storage of Rochester
Testimonials From Recent Customers
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Outstanding customer service. I arrived without a reservation for a small utility trailer was in and out of the store quickly the trailer worked well. I did more than I had planned to do with it and returned it a half a day early. Check in after the day was quick. Again, excellent service
paul mEverything went off without a hitch... Pun
Robert WMore ataff
Judith RS.O.
Scott JBoth pick up and drop off were easy peasy, and both times had friendly, knowledgeable staff.
Kelley WThe guys were awesome! Quick service on pick up and was there for literally 1 minute when i returned the trailer!
James CThe gentlemen at this Uhaul location are amazing. They helped me hook up the rental trailer to my car, and when I had issues they jumped in without hesitation to get every sorted. Knowledgeable, polite, and professional definitely would reccomend.
Thor LThey are great I wish I dealt with them the first time around and not just the drop off.
Thomas kLike new pickup, nice
Robert BThe customer service was terrible. Unfortunately our vehicle broke down in town and we were able to get it back to the location. Even though we loss recourses, time and money on the project, these things happen and in no way shape or form during the returning of the vehicle did we give an angry/upset attitude towards staff. For some reason they gave us terrible attitude. Today now we are renting from another company because we have no desire to work with those individuals.
Paris RThanks cooperating with us. Thanks Blake.
Adris MI'm a send the my exp from the store on commercial lane. Place is the worst out all the uhual I been to. I will be sending all my money do that's on video to my YouTube influencer friends and help me get that place close down or that particular worker that was very rude. I fact extremely rude. Didn't want us to rent a truck cause he was saving it for his friend. I found out later cause he told a bunch of his friend saying I denied this "Asian" dude
Phalla KI don't know how you can improve this location - it was excellent. The staff member that checked me in and the other staff member that checked my return were both excellent ! I'll need to rent again in a few weeks and will definitely use this location.
John BThe manager at the Rochester Mn Civic Center Dr location needs to be more respectful of his employees. Maybe a training course on respect. The reservation that was made both online and over the phone ended up wrong . Wanted enclosed trailer and ended up open. Staff made it right after leaving because computers were down. After coming back at 1:30pm waiting for manager who was going to call at1:00pm and never did. Come to find out left for the day. Otherwise all other staff were spot on and very courteous.
Kurt CThe truck was dirty and overpriced. There was something mechanically wrong with it because I could barely keep it on the road at highway speed. I probably will not be using U-Haul anymore due to your charges
Derrick HMilo was very friendly and super efficient
Jenna DThe employees were great and the truck was fine. I found it frustrating how I had to decline your damage coverage 3 different times. First when booking the truck, again when signing for it, and again when doing the walk around. It's too much and extremely pushy.
Michael SOnly negative feedback I can give is the amount of time you have to wait if anyone is in line before you. There is only one person at the computers. Other than that, this is the only place we rent from because the staff here are amazing!
Klaire RMr. Blake, was great! Very kind and professional. Booking was a breeze as well. The truck ran smoothly and no issues.
Moses MEverything went well.
Carlos RThe staff here are great! Always on top of their game! Very nice and super helpful. As long as we don't have to wait in line, we are in and out in no time at all! They really do a great job at this location and because of this, we don't go elsewhere.
scott bI was told that somebody would call me ahead of my appointment, which they did not. I did receive an email stating to pick up my rental after 4pm. When I arrived around 5:30pm (which was after the 4pm I was told), there was not the size rental vehicle I had reserved on the lot. I was told that there was an "emergency" and my vehicle was given to somebody else. I was forced to settle for a smaller truck and was unable to fit all my items in the smaller truck. I was "compensated" by giving me the price for a smaller truck. This was incredibly disappointing and caused me a lot more stress.
brian sThe guy that checked me in was training, he did really well considering. The guy that was training him was also great. He double checked their work and helped speed up the process where he could without impinging on the other person's training. Drop off was really quick and easy. Overall the best uhaul experience I've ever had.
Kayla BVery quick in and out!! Easy to work with definitely will be back
Dan FStaff very good and helpful
ahmed aHave more staff, so folks don't have to wait 25 minutes to check out.
Herbert FThe trailer I had took road water in rain. The wet items were only near the door.
Benson MFast easy return.
Daniel HExcellent customer service. Keeps me coming back.
John SWayne was very helpful with our transaction and also helped with info on hiring someone to help in our upcoming move.
Jeff SThe team at this location is second to none. Always friendly, always helpful, and make you feel appreciated for being a customer.
Dru LThe employee, so helpful. Very good communication
Dhyaa sCustomer service training for your employees.
Miranda BGentleman who checked me out was very knowledgeable and helpful.
David JWaiting lounge would be nice.
EDWARD EOur entire rental experience was smooth and efficient. All employees we interacted with were very friendly, experienced and professional. I would highly recommend this UHaul location for your trailer rental needs.
Gay RThis place sucks!
Thomas WLocation rude and rental was delayed 5 hours
Vincent HFriendly easy-going staff.
gunnar sThis is always my preferred location when I need a truck or trailer. Always satisfied in all aspects!
Bonnie JSuper friendly and helpful staff!
Susan ASuper friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew S | Premières impressionsOver priced units especially with access hours only until 7pm.
LE'SHA B | Expérience généraleGreat personal A real credit to the company
Albert V | Online Move InThe facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I'm a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA E | Expérience généraleAlways a helpful staff
Mark M | Premières impressionsThe guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente O | Expérience généraleWonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA E | Premières impressionsThanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE B | Expérience généraleStaff was super helpful. They take great care of their customers!
Kristen L | Premières impressionsExcellent assistance!
SUSAN G | Premières impressionsUnit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma B | Expérience généraleSuper helpful and friendly.
Tanya K | Expérience généraleOn multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette R | Expérience généraleI had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C | RéservationHello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey N | Expérience généraleEveryone has been very helpful and courteous
Marsha S | RéservationThis was all last minute planned and uhual was very patient and helped!
Chantel S | Expérience généraleTook the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt
LeRoy M | Expérience générale