When I went to empty out my storage unit, I had mouse droppings and pretzels (not from me) all over my stuff. I showed the worker there and he said there should have been a mouse trap in my unit but there clearly wasn’t. I haven’t unpacked my stuff yet to see if there is further damage but now I get to spend several more hours cleaning all my property of mice contamination. Not happy about that. Plus the lady I spoke to when ordering the unit explained a completely different unit style and location. She said ground floor and I was not on ground floor, she said the unit had a loft and it did not. Honestly I’m not even sure she knew what she was talking about. Also The latch needs to be oiled. It’s almost finger breaking to unlatch the unit door.
TIFFANY P | Overall ExperienceSelf Storage Units in Rochester, MN, 55901
U-Haul Moving & Storage de Rochester
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Unités disponibles (toutes les dimensions sont approximatives)
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U-Haul Storage of Rochester North
1264 Hadleyview Ct NE, Rochester, MN 55906 View Available Units3.3 miles from this location -
U-Haul Storage at Broadway South
2907 S Broadway, Rochester, MN 55904 View Available Units3.7 miles from this location -
U-Haul Moving & Storage of Rochester South
3265 Commercial Dr SW, Rochester, MN 55902 View Available Units4.0 miles from this location -
Owatonna Self Storage
3103 Hoffman Dr NW, Owatonna, MN 55060 View Available Units
(U-Haul Neighborhood Dealer)39.1 miles from this location
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- 4,0 - Cote moyenne des clients
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Super friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew S | First ImpressionsOver priced units especially with access hours only until 7pm.
LE'SHA B | Overall ExperienceGreat personal A real credit to the company
Albert V | Online Move InThe facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA E | Overall ExperienceAlways a helpful staff
Mark M | First ImpressionsThe guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente O | Overall ExperienceWonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA E | First ImpressionsThanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE B | Overall ExperienceStaff was super helpful. They take great care of their customers!
Kristen L | First ImpressionsExcellent assistance!
SUSAN G | First ImpressionsUnit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma B | Overall ExperienceSuper helpful and friendly.
Tanya K | Overall ExperienceOn multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette R | Overall ExperienceI had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C | ReservationHello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey N | Overall ExperienceEveryone has been very helpful and courteous
Marsha S | Reservation