None. Everything was Fast n easy all personal from this location are friendly.
Eduar LainezCustomer Reviews for U-Haul Moving & Storage of Takoma Park
Testimonials From Recent Customers
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Credit Card system was down at all sites, but the man behind the counter was able to circumvent it and get me through! Merci!
Bruce LoewenExcelente atención
Robert Rosario GuzmanBetter signal I tried to log in the app to check out but every time always trouble with it
lesly villaloboNice
Darinel HinojosaThis location has a number of day laborers there that are very agreesive, more than usual. I am not easily made to feel uneasy but I was uneasy at this location.
Franklin RobinsonEfficient. Costs and stages well explained. Good communication at all stages.
walter slotanThe service was excellent with the exception of the young lady that greeted me initially. When I checked in she asked me when I wanted to schedule my hitch installation. She said it appeared I was there to "pick up the hitch". Clearly I was surprised and sounded a bit irritated when I told her I was there for my scheduled appointment to have the hitch installed. She told me she didn't like my tone of voice and that it wasn't called for. Likely I could have been more patient but was concerned that I had taken the day off of work for nothing and driven 45 min each way. My feedback is that I am the customer and have choices where to go for this service. Merci
sharon karrI was there for a trailer hitch installation and can say that the people who took care of me were first-rate. Helpful, friendly, and efficient. The only reason I didn't give the experience 5 starts in that there is no waiting room for customers, but other than than I have no complaints at all.
christian hennemeyerThe female customer rep who assisted me was very nice. She was friendly and answered all my questions.
Tuan VuWhile there the computer system went down. The employees were very nice and apologetic about the wait, even though they could really do nothing about it. One employee offered me her chair since I had been standing for a while. They worked at figuring out what they could help people with without the system, and did some sales with cash - figuring it out with paper, pencil and calculator!
Jeanne FalzonVery good service, no complaints.
Andrew FeltonTerrible experience
Alisha JudkinsEverything is fine but the radio can't be turned off or lower the volume that offends when it's a long trip
Carlos CeronI did in fact put in 7,5 worth of gas prior to returning the van at 9:15-9:30. In the morning it was indicated that I didn't return the van with enough gas & I was charged $9,5 for gas. The van was returned with over the amount of gas that was required. Unfortunately, I didn't take a picture so I couldn't dispute it. BUT, I use this location all of the time & this is the 1st time it's ever happened.
Ashley VonadaTop shelf service from all employees encountered, especially at the return of the vehicle. Keep up the good work.
Jason SilvaThey had fake police inspecting every vehicle and random men hanging around harassing you in the parking lot, it was dimly lit and scary.
AUSTIN SUMMEROURI submitted this already.
Sabre ChaseThe mirror easily moves from wind resistance while driving. That needs to be checked.
Sabre ChaseTell them ppl stop harassing Everybody as they come in and as they leave
Emon RattiganAll was good Thanks
Franklin RodriguezMuy bueno
Jose RoqueThe workers at Takoma Park were good
Stephen KondrupThe people working the desk at night were not friendly or welcoming. I had to speak to them first instead of being greeted when I walked in. The lady seemed annoyed that I was there and had to put her phone down. Others than that good experience and the crew working in the morning were great.
Josh ZakikhaniThe senior manager was very helpful to the young man that was hooking up my trailer. He advised me of what equipment lights fix that I needed to hook my truck to the trailer. Abundance of equipment and trucks
Luke LawalI didn't go to the location, but ordered my container over the phone, so I can't comment in that. The whole experience using the container to move has been terrific from the initial delivery on Feb. 9. I did run short of pads when packing and ended up using flannel sheets and clothes in pillowcases as bolsters to protect and fill up the space around the last pieces of furniture. But everything arrived in good condition.
Kathryn RamageOn either end - the pick up in San Diego and the drop off in Washington DC - were smooth and seamless. All of the staff were friendly and helpful. However, while the u-box was en route, no one could ever tell me where in the country it was! I didn't need exact details, but it would have been helpful to know that it was making stops in X, Y, Z states, so it truly wouldn't arrive until the 'arrive by' date. I should have put an air tag or tracker of some kind in the box so that I could just know, rather than be told by so many employees that they either had no idea or couldn't tell me where it is. I think it would give people more peace of mind in the future to be able to watch their stuff make its way from point A to point B on a tracker map!
megan obeirneOtis at the New Hampshire av location is a gem!
Carl CalabroThe app doesn't work on my phone. I am unable to take and upload pictures
Kanhai WilliamsonThey gave me a vehicle that has an engine issue plus the rear mirror was loose. I tried to put gas but it rejected the pump. This was the worst experience ever with them. The guy that received the car was very nice and wished I could remember his name but he really apologized and told me that he will report it to the managers. Other than that this was where I always go to rent a car
Yaya BadjiGive Otis a raise- he’s very helpful
Elaine GarciaHave the equipment at the location that the customer makes the reservation in, or be able to.
Christine WareEverything is cool not at the time
barry scottThe rental was so easy Joslyn was a big help she even hooked me up with the type of van I wanted
Edwin RiveraTruck wouldn't start, when finally one of you associate came to help, I was advised not to turn off the engine until I returned the van...
Rose MesidorEmployees were great. Reservation on line was easy. We called to extend our reservation. We were told to press one to extend your reservation but when we did that wasn't an option. . You should check your automated system. The interior of the truck was smelly. There were several fingernails in the window well on the driver's side and hair on the dashboard. The windows were so dirty inside it was hard to see.
Linda RawlsThe mats in the truck were muddy and dirty, the back of the truck had not been clean it was dusty and dirty which end up getting on my furniture. This was very disappointing to me.
Verdell TilleryVery good
Selvin PerezEverything was great.
Priscilla CharlesThanks Nestor! Nestor was a very helpful and customer friendly associate who answered all my questions and made sure I was taken care of in the process!
Fred PaulinoMy truck had a break light out and it smelled like carbon monoxide in the inside of the truck. I had to roll my windows down.
Richard McilwainThe women who ran the fork lift, both in Maryland and in Colorado Springs, were amazing, awesome and very professional!!
Jacqueline OstormThe service was quick and all staff were friendly. Thank you very much!
Masato OkumuraGood job
ROMERO ULISESFix the app. I tried to check out via the app but it kept crashing after I was asked by the app to take pictures of the vehicle. The app is a great idea but the amount of hoops it's asking you to do to checkout coupled with taking at least 6 photos defeats the purpose of steamlining the process.
Eli KoppelGetting in and out of this location is difficult and dangerous due to the dozens of men loitering in the entrance and exit areas. This is very intimidating to women. Work with the city council to get rid of this hazard. Also, the truck I rented had almost no gasoline in it when I picked it up. Yes, I got a $7 discount for the gasoline inconvenience, but it was really low.
Richard EbelPlease have trucks with tanks fully filled at the time of pickup as it will make it easier on next user to refill it back before returning the equipment. It was an excellent experience renting from you.
Fortune KinguelewaThank
Emmanuel AshungSmooth and efficient from start to finish. Friendly staff. However, an uncomfortable amount of people outside the grounds aggressively looking for work.
MARIANO DIAZ JRI did a contact-less after hours drop-off so I cannot speak to the interior. There wasn't much space to leave the Uhaul though, if one person had gotten there before me I would have had to drive to another location and use up more miles.
Caitlin HarringtonSo much was broken and even though i signed up for insurance my claim was denied. the pod was extremely roughly handled despite all the contents being packed well.
Stephanie PapkaFuel was wrong. I drove 14 miles, zero idle time. i put 2 gallons in, uhaul put 3 more in and charged me
MICHAEL GATONSWe used the app for pickup and drop off but when we arrived to each location the staff onsite were able to check me in and out much quicker than I could have and were incredibly nice! Amazing customer service skills on both ends I truly appreciate them making a stressful moving day a smooth operation.
CAITLIN ELIZABET MORRELLAssociated that helped with my rental we’re both awesome!
Benjamin UnderwoodIt would be helpful to have more staff available at the counter. I was in line with about 4 other parties and only one staff person was available at the counter, though I saw other staff at the facility. My rental van was great except for some leftover tobacco smell/residue on the door. Otherwise it was a fairly new van that was quite easy to drive.
Samuel FuchsGreat service, very friendly and pleasant staff
JASBIR MONGIAVery nice and very positive, polite people! Thank you so much for your hard work!
ASDRUBAL FEDERIC MENCIAThey were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.
Demeisha Hooks | Expérience généraleGood stuff
Brooke Falcone | Expérience généraleMaurice was great
Cameron Pack | Expérience généraleMy Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.
Chris Genese | Expérience généraleThey called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn't arrive until 12:30 & Unit wasn't delivered until 5p. Pickup was late.
Kymberly Jacobs | Expérience généraleMy experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect
DuBois Ford | Expérience généraleI actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.
Katharine Daniels | Expérience généraleThey charged me and put my card on auto pay for a storage unit I’m not renting
Andrea Lopez | Expérience généraleDelivery guys were awesome. Everything went well
joseph gandara | Expérience généraleJanal and the team were super helpful and fun to work with!
Barbara Henderson | Expérience généraleMy storage units door was ajar, and a few of my tubs were missing.
David Jefferson | Expérience généraleI have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks
Thomas Robert | Expérience généraleI rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Merci.
Mary Canfield | Expérience généraleI had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.
Teri Case | Expérience généraleDid not use or see storage facility. Don't know why I'm being asked to rate it.
Benjamin Basile | Expérience généraleMaurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!
Alison Canning | Expérience généraleMy unit was placed at my home not at a U Haul facilty.
monica lester | Expérience généraleJanal was amazing! Thank you for making our experience seamless!
Tina Basalla | Expérience généraleGreat service!
William Morrow | Expérience généraleDriver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!
Joshua Schoop | Expérience généraleI rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!
Tom Chow | Expérience généraleUbox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.
JOHANNA CONGLETON | Expérience généraleTerrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call
TUESDAY NICHOLSON | Expérience généraleBien
Dan Yates | Expérience généraleUbox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2,5 hours for them to get me the box.
Stephen Brown | Expérience généraleI had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!
BOYD PETIT | Expérience généraleWould highly recommend U-Haul!
Andrew Magera | Expérience généraleThe delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.
JEFFReY WILLIAMS | Expérience généraleThe UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.
jan shu | Expérience généraleGreat experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.
Haris Hadzimuratovic | Expérience généraleJanelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.
Jade Sanders | Expérience générale