The woman that took care of me was amazing and real professional. She was patient and answered all my questions, because of her I had an amazing experience.
Asharf DCustomer Reviews for U-Haul Moving & Storage of Totowa
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I forgot my keys in side the truck
Karim AMerci!
Michael BMerci!
Michael BThanks abute your sercece
Hussam ALadies at the counter are the best!
JOHAN DEverything went great, smooth transaction. Drop off with Joel from helper movers was amazing. He was so kind and helpful put all the boxes exactly where I wanted them took him time.
ALICE RCould use additional staffing. Waited over 1/2 an hour for tge drop off while someone was renting a storage space.
Vincent DKeep up the amazing greatness
johnny r | Premières impressionsThe best U-Haul location I have ever been in❤️ Hospitable, patient, understanding and extremely clean from Nathalie to Marcus and everyone else. This my 5th time renting a truck and rented storage as well.
IRIS N | Premières impressionsThe employees were helpful and experienced. Good clean place Great. Overall
Luigi Dkeep up the good work.
hrobert sNothing to add!! My experience was quite satisfactory and I would recommend it to others and would be happy to use this facility again.
Stewart LBien
amandeep sThis is far most the best location. Thank you!!
IRIS NAfter I dropped off my truck and was told I was "All good", I received a phone call the next day saying that I never turned in the truck and was charged for 2 rental periods. It took several phone conversations just to straighten it out.
Alex CYou per mile charge is outrageous. I only rent U-Haul when I have no other choice. This was one of those days.
arpana cWhen doing after hours pickup and returns the app is very very slow. The location scan code didn't work and I kept receiving error messages when trying to share the location.
Tamika MWay overpriced I will not recommend
Siham OMy car in not strip on the hitch appropriately which could have resulted in a lot of damage.
Briana GThe customer service reps were very helpful and friendly
Julio ONathalie was so friendly, and accommodating. She goes above and beyond to ensure that U-Haul customers have the best experience possible and she explained how the storage and U-Boxes work. She also works so hard and you can really tell how passionate she is when working.
Deborah K | Premières impressionsWe rented a 15' truck. Rode very well, was comfortable, and worked out great. The only thing I would mention about it is the windshield. It was very dirty(inside)and hard to see out of. And maybe add visor extensions for us short people. LOL. Early morning and late afternoon sun was so bright, and since I'm short, the visor didn't help me much. . Other than that, very pleased with our rental.
thomas sGreat friendly service. Quick turn around. Very accommodating . Second time using this location and very pleased with service.
Filipe DTodo bien
RODRIGO SQuick check out
Joseph JThe experience was perfect.
Anthony RThe guy who installed my hitch very profesional and quick. Show me everything I need to known about hitches and installation
Jose SHidden charge of after hours drop off, within 12 hr.
Sandip PPut a tongue jack on. If you have to unhitch the trailer for any reason after it's loaded. It is very hard to lift it up to hitch back up.
James BStaff were very helpful and the service was excellent
Thomas RCustomer service is the best!
Dawn MJust keep doing what you’re doing I’ve been using this location for years and you’ve never let me down.
Allen LVery clean, helpful staff, and very convenient!
Craig N | Expérience généraleDid not get the furniture dolley we reserved and by the time I noticed it, it was too inconvenient to return to pickup site. Clerk at drop-off location was not able to provide refund. I hope it was deducted from my payment.
dene LService was excellent but the 10ft van that I rented needs to be serviced it was no easy drive, steering wheel was vibrating bad you have to hold on to it tight and worst when braking.
Ambrose BTotally non cO operative , I refueled the car to full vs 3/4. My money got wasted .
Syed FGreat staff. Great work.
Joseph BThe store manager and Ambrose are very helpful.
Dave BIt was great, thanks!
Mike LGreat service, very accommodating and helpful. I will recommend and use again.
Chris GU haul totowa branch doesn't have any experience about how to install wire system, the cables were touching the road and hot surface of engine. I took photos. General manager sent my car to North Bergen uhaul branch to fix this issue. And the mechanic in North bergen couldn't believe his eyes about what they did. As a result, i am not happy with uhaul totowa, i don't recommend them.
Yahya CWe have worked with Marcus a few times now and he is a great employee - very knowledgeable and professional.
Martine PI'm very happy with the helpful and professional staff. Merci!
Harry GDrop off location was excellent
Robert WNothing at this time. This is a great place and the start was very helpful
john sgreat job
Graziano PClean the windows a little bit better.
bart dVery nice and very accomodating service manager.
rex c | Premières impressionsExceptional!
Simona Lexcellent checkin.
David ZPolite and very competent staff.
Alan CIt was great, I just didn't understand how to get into the building after they closed but I figured it out. Other than that it is a very clean and I think it definitely worth it.
Joshua C | Online Move InThe rep at the drop off counter was excellent and very helpful. The place is neat and very organized
Ghassan HAlways the best!
Carmella RThanks
ismaial uABSOLUTELY, the most helpful experience each and everytime. The people here are above and beyond what is the normal customer service in the world today. I'm a customer for life here.
Joseph PMarcus should get a raise. Excellent. He was courteous, extremely helpful, and patient. I was in a situation that was urgent, he took care of all I needed. Merci.
Wladimir M | Premières impressionsThe young gentleman that serviced me (I really wish I would've gotten his name), was so polite, professional, and informative. He answered every question including concerns that I had. He even found a larger unit than the initial one that I was going to rent since he understood the large 10x10 unit was too big for what I needed and I was a little unsure about if the 5x5 would suffice as well, so I was very please with his findings of a 5x7 unit which will suffice perfectly!
kimeko a | Premières impressionsWill only use U Haul for my future storage needs
Franklin P | Expérience généraleFriendly knowledgeable staff. Site manager great to work with as well as staff
vincent d | Premières impressionsI'm happy with the storage unit but today there wasn't anywhere to park to unload my stuff. Merci.
DIANA S | Premières impressionsNo one answers the phone or returns calls.
Daniel B | Online Move InGood location Nice people working great customer service
Delia R | Premières impressionsStaff experience was mixed - some were helpful and some were cold and curt! Apparently not well trained as they should be. There really ought to be a description sheet about how to handle the move out process - like amount of notice, unit clean our expectations, options about where and how to get rid of items one might want to discard, and maybe even references of local or U-Haul services to handle waste and discard items.
Collin M | Expérience généraleProblem with my billing I moved out my room 1090 in July 14 I was billed for Aug and Sept I am still waiting for my sept payment refund Totowa Manager Natalie is Familiar with the issue Howard Sims 9733905613 Mobile Please call Me Asap
HOWARD S | Expérience généraleThe staffs were really helpful, friendly and willing to listen and answer all our questions
David G | Premières impressionsThe price kept going up in talking about shipping Uboxes. Also, your insdoes not cover antiques, but I did find our about that until afterI paid. I also Houghton I paid for $15 000 of insurance, but what I saw, later, said $ 10,000. The bright spot in all this was the staff at the Totowa, NJ Uhaul. They were very helpful. A big thank you to the manager, Nathalie Augustin, who called the company when I was overcharged almost $700 for priority shipping of two Uboxes. She was able to get the error corrected, and the price back to what I was originally quoted. She deserves a raise
Peter H | Expérience généraleI was charged every month for 6 months for a storage I no longer had. When I found out and called I had to constantly call 2-3 times a day for over 2 weeks to try to get ahold of a manager there to approve me getting my money back. You not only wasted me time and money but you didn't even offer one thing to reconcile the issue. Complete disaster of an experience. Will never use U-Haul for anything ever again
STEVE R | Expérience généraleIt worked perfectly for my needs during my renovation. Would definitely use them again if needed.
Sean B | Expérience généraleYour Staff is Numero Uno!! Number One Crew and the facility great organized and best products! Love UHaul and My Favorite ❤️ Totowa NJ location! Justin is an awesome Manager! Merci
Rosanna D | Expérience généraleA+ Service! Originally dealing with Justin Lancaster who was amazing and very helpful. After his departure, I was then paired with Grizelle Colon as well as Natalie whom were also very helpful and supportive through all my needs and concerns! Couldn't recommend enough! Great help and very customer friendly. Thank you for all your help and support!
Samuele C | Expérience généraleWe here at Nex Gen Pools LLC want to really thank Natalie and her crew for the outstanding job they have done. They have great communication skills and pay very close attention to detail and we really appreciate you all. Thank You All and God Bless Jose Nex Gen Pools LLC
JOSE A | Premières impressionsYou guys are WONDERFUL!!! Thank you for all of your help over the years.
kimberly h | Expérience généraleEveryone was always so helpful and I always felt safe there at any time Of the day.
KRISTEN M | Expérience généraleI will bring my storage items in this week. I did check out facility interior and assigned bin, all very clean. Hopefully security is kept up as well as facility.
Robert G | Premières impressionsWe had a lot of mouse droppings in our unit but I never had food in there. When I first rented the unit I always appreciated the clean bathroom but in the past few months it was dirty to the point that I had to be desperate if I used it. Toilet paper was a 50/50 chance that there would be some.
Debra W | Expérience généraleThe online process was confusing regarding insurance obligations. I wasn't clear on whether the transaction was completed or not. Thankfully the front desk was able to help me significantly.
Ralph C | Online Move InThis area was always clean and well lit. I felt very safe and the staff was always helpful. There was always vehicles available for me to run my business.
Jessica C | Expérience généraleJustin and all other staff members where great, helpful and professional to deal with… 10+
Tim C | Expérience généraleJUSTIN WAS GREAT -VERY HELPFUL
KIM P | Premières impressionsI have always had a pleasant experience in the Totowa facility and this time was excellent,, Justin was a pleasure to deal with…
Tim C | Premières impressionsI was impressed as how easy it was to check in and the access to the unit was easy
Debora D | Premières impressionsSTAFF ALWAYS VERY HELPFUL.
KIM P | Expérience généraleCustomer service outstanding
Inaam O | Premières impressionsThere was a water leak apparently over the storage unit. We were not notified and when we went to pick up some stuff from the mother in laws unit the one bedside stand and big screen tv was destroyed. We didn't have insurance on the u it so I know we can't do anything about the damage. But due to not being notified about the leak we moved out. Will not use uhall storage again
Thomas F | Expérience généraleThis Uhaul location has one of the best staffs I have interacted with ever. Everyone is very helpful and are excellent! Plz give them my sincere thanks, and hope that they can retain this excellent staff. They make the Uhaul brand shine!
Daniel R | Online Move InMy favorite storage place. Clean, easily accessible, and safe. Would use it again if needed in the future.
JAHDAY H | Expérience généraleOn-site truck rental was convenient to facilitate moving belongings.
Kevin C | Premières impressionsYou just need to get more carts.
Donna S | Expérience généraleEverything went very smoothly.
Francis b | Expérience généraleVery informative Really wanted a 10x10 but none are avail but staff was very helpful to assist for the time being until a spot is available for my needs
William R | Premières impressionsBest run Uhaul facility I have ever been to.
Paul W | Premières impressionsThe gentlemen at the front desk were extremely helpful and courteous both during my initial check in and when I was finished using my unit. Also, very helpful recommending the supplies I needed. The automatic drive-in doors for entry were a great bonus. Moving carts were always available. The store always had various moving products available for purchase. It was a very pleasant experience.
Kevin B | Expérience généraleThe staff is very friendly and polite. No matter what question you may have the staff answers you in a professional manner. The facility is clean and well organized. A good place to store your items.
Charles P | Expérience généraleJustin the manager is great and helped me to his fullest of good ability
Orshone B | Online Move InVery pleased and we will be back. Thank you!
Mark P | Expérience généraleJustin and Ambrose could not have been more helpful or have had a better attitude re customer service. I have already recommended a friend to them and will continue to do that. Nicest U-Haul site I've ever seen… I'm grateful for having found it!
Peter R | Expérience généraleGreat people in both Mississippi and NJ… only way to go!
Peter R | Premières impressionsGreat location and facility, Justin is a great guy!!
Robert P | Expérience généraleBest storage unit I had and the manager Justin gave me a very good deal.
Saiyed A | Expérience généraleStaff very polite and friendly. Facility well maintained.
Charles P | Online Move InYes everything was excellent!
Adile C | Premières impressionsCommunication: Very difficult to get someone to pick up the phone on several occasions at this site, needs improvement.
Frank C | Expérience généraleStaff was very friendly and answered any questions in a professional manner. Facility clean and had plenty of moving supplies available.
Charles P | Online Move InI have use this facility location multiple times for storage and moving supplies. Every employee has gone out of their way to be helpful - they are courteous, trustworthy, professional, and always make me feel like they care about making my experience special. Justin and his team consistently go above and beyond what's expected.
Valerie W | Expérience généraleStaff was very helpful and remembered my name which gave an extra nice touch. Unit was clean and easy to find.
SHAQUAYA S | Premières impressionsCheck-in and move-in were easy. I did notice what looked like rodent droppings on the floor, and I noticed some poison or traps set out in the area. Hope that does not signal a rodent problem.
EVELYNDIANA B | Premières impressionsStorage facility ease of unloading and loading and customer service was top notch. Equipment availability for our use was also a pleasant surprise and lots of options. Very much appreciated.
Herbert R | Expérience généraleSatisfied
Daniel D | Expérience généraleJustin was very helpful
Elizabeth F | Premières impressionsJustin is a great manager - kind, considerate, and runs a great business. Any questions I had, he was knowledgeable and thorough in his service. Even though I had a small unit (5x5) I highly recommend to anyone in the area!
Bonnie Z | Expérience généraleThe U-Haul Storage facility in Totowa NJ is very clean and very well managed, e.g., very efficient, helpful staff. Manager Justin L. is very patient, friendly, and always willing to accommodate requests if possible. Justin went out of his way to help locate & assign a different unit in the facility to make our move-in/storage access more convenient. High praise to Justin!!!
Maureen M | Online Move InJustin was very polite and very helpful in our needs
Robert Q | Premières impressionsThank you for being so great! Will defiantly use again if needed :)
Nicole m | Expérience généraleExcellent, just move, the facility don't have bigger units
Edgar G | Expérience généraleThe staff was very helpful. I would absolutely recommend them to my friends.
CATHY R | Expérience généraleYou can never get a person from the location on the phone. Other than that it's a clean facility!
TIMOTHY W | Expérience généraleGreat employees. Very helpful and professional. Great facility!
Robert L | Expérience généraleThe gentleman that helped me was great. He showed me everything that I needed to know and was extremely pleasant and knowledgeable. He took the time to make sure that I was totally comfortable with the entire process. Five stars for his help.
CATHY R | Premières impressionsI employed this service for over a year to house my product inventory for my business when my warehouse closed during the pandemic. The facility is accessible, clean and secure. The owners and staff were on site at all times. This team was professional, responsive and always reasonable. I definitely recommend this location.
Lauren N | Expérience généraleI was so impressed with this location. The staff amazing , the facility always clean. I would recommend for sure , great experience.
virgina d | Expérience généraleI really appreciate the no questions, no hassle, no gimmicks, no extra money-grabs and no upselling. From truck rentals to storage facility rentals, every interaction with staff was simple and harmless with no trickery. Thank you for one of the best retail experiences I've had in a long, long time.
Gregg V | Expérience généraleGave help when needed but, the second you have a life threatening emergency come up and you can't pay them... forget it. I'm thankful for the help Delford gave but I DEFINITELY will NOT be using this facility again!!! I'd much rather rent out a garage from an unknown person, in the worst part of town, than rent from them. Prices are crazy, fees are even worse. 10 000 000 % learned my lesson. Thank you, but never again.
Samantha S | Expérience généraleObservation: There was metal fragments (screws) on the ground within the loading /unloading dock, should be visually checked daily to prevent unforseen issue like a flat on tires of customers.
Frank C | Premières impressionsGetting an access card so i didn't have to type the security code each time was more complicated than it needed to be. Desk employee did not seem familiar at all with the online process. Not all access panels to disarm the unit seem to work - Alarm went off twice.
vito c | Online Move InMy experience with this storage facility was perfect. Location, safety, cleanliness, management, customer service - everything was perfect!
Jennifer D | Expérience généraleThese Guys are Very Helpful!
Dominic P | Expérience généraleThe manager, Ambrose(?) and his staff were always approachable, curtious and professional. I would definitely utilize and recommend their services in the future.
Tony D | Expérience généraleDelford was excellent
SIMONE W | Premières impressionsEveryone was always helpful and polite each time I saw them or had questions on the phone. I used the facility for storage and truck rental. Everything was maintained properly and clean. Already have and will continue to recommend this facility to others. Thank you for a smooth renting experience.
Daniel M | Expérience généraleKind of confusing getting into the building and disarming your unit at first but once you figure it out it is convenient and easy. I know this facility is fairly new and it shows, it is clean and organized. I loved that there was a lock waiting for me inside, and the on-line check in was extremely easy and quick. Highly recommend this facility, awesome location, and great price compared to others in the area. Love the free first month with one way U-Haul truck rental too!
Joseph N | Online Move InEveryone made it a very friendly fluid process and experience.
ALEX S | Premières impressionsOther than my working debit card not working there, the move in was ok. But today went I went to bring more items, there were a bunch of guys spray painting furniture inside the closed garage. It smells bad enough in the area from factories but now all my stuff smells like paint. Called the office. Don't think they did anything about it.
Vanessa V | Premières impressionsGreat staff
John D | Premières impressionsOverall excellent experience I like that fact that you have truck Rentals and Storage at one location It Is very very convenient and affordable service. I will definitely use your company again.
HOWARD S | Premières impressionsReservation for storage unit was effortless. Staff was extremely courteous and helpful.
Effie S | Premières impressionsI have another storage unit elsewhere & it fairs poorly compared to Uhal. I will soon be moving all my items to your facility.
Carole D | Premières impressionsBoth Justin, Shaun, we're very friendly and helpful answering all my questions. I couldn't have been happier with my experience thanks to those two gentlemen. I will definitely recommend the facility to my friends
ANTHONY B | Premières impressionsthe staff are great. very helpful.
Bala R | Expérience généraleI had a temperature control unit. Various times it was 77+ degrees. The light was out in my space for 4 months. I told the office twice to fix. The elevator was jerking at times going up. It needed to be looked at. The bathrooms were not clean enough. My unit had a bolt sticking out of the wall. Lastly when they went to the card system no one contacted me. The alarm kept going off. I went to the front to ask why is the alarm sounding. That's when they explained the system and gave me a card?
James D | Expérience généraleI needed a 10X10 unit and there were none available. Justin and his team were able to help me by giving me 2 5X10s at the same cost of the 10X10. This facility is the cleanest storage facility I have ever used. The loading dock is great for me because I rent decor for events and home staging. I appreciate how helpful everyone in the office is all the time.
Jessica C | Premières impressionsEverything went smooth , fast and great prices !
ANDRES V | Premières impressionsThe person who was taking care of me for the storage did not bring me to it so the zip ties were not off of it when I was bringing my storage stuff. So had to wait for someone to cut the zip ties. My address is incorrect
Sharon O | Premières impressionsWe booked one unit online but when we arrived the floor looked like it had rust at one point and the wall looked as though it had been wet. We called through the service speaker and were immediately given another unit to switch to. The worker we spoke to was polite and quick to address our issue.
Randi B | Online Move InClean, helpful staff. The only reason I gave it 4 stars and not 5 is the limited number of carts to move stuff. Had to wait till a guy unloading a large truck freed one up for me.
Craig Y | Online Move InCourteous, detailed, and helpful. Thank you
Daniel M | Premières impressionsThis Uhaul facility is great. Clean and organized with excellent staff. Everyone was very helpful and efficient. Delford, Ambrose, and the rest of the staff took great care of us. The truck was clean and worked well, and the storage unit was clean as well.
Tyler F | Premières impressionsStaff is super helpful and friendly.
Jennifer C | Premières impressionsWe had such a great experience with this facility! The staff was so friendly and accommodating! I would recommend to family and friends.
ERIC J | Expérience généraleThe staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.
Charlene B | Premières impressionsThe only concern I have It looks like anyone can just go into storage area People were coming and going and not using excise card
Allan A | Premières impressionsVery patient and understanding gentlemen.
Francisco C | Premières impressionsI rented a 10x10x10 online and when I arrived at the facility was told they only had 2- 5x 10's next to each other. I felt I was misled and my items did not all fit. If my friend who was with me did not mention it they weren't even going to tell me I needed locks which I had to buy an extra because I now needed 2
Karen U | Premières impressionsDevonte is knowledgeable andcanswer all mu questions
Franklin P | Premières impressionsThe staff were very nice, friendly helpful
Daniel P | Premières impressionsGreat staff and customer service. Friendly and knowledgeable!!!
Leena B | Premières impressionsAll employees was friendly in both locations. Thank you all
Xenia M | Premières impressionsExcellent location excellent service
Nicholas S | Premières impressionsQuick and easy online process; very friendly and professional staff.
Kevin P | Online Move InJustin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.
Alonzo S | Premières impressionsThis has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. Merci!
William G | Premières impressionsMy only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.
martha v | Premières impressionsStaff is great and a pleasure to deal with
Tim C | Premières impressionsManager was very helpful
sara o | Expérience généraleAlthough your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.
Ivan A | Premières impressionsWorst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.
Neraida M | Premières impressionsVery courteous and professional. Great facility! Definitely recommend.
Robert L | Premières impressionsJustin is amazing!!! They go above and beyond for everyone. This is a great storage place!
Morgan S | Expérience généraleThe staff were so helpful and made my first storage unit experience fantastic!
Kelley H | Premières impressionsthank you for helping me in the storage
bela S | Expérience généraleOverall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.
John D | Premières impressionsI cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team
Kennedy W | Premières impressionsBest storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.
Michael M | Expérience généraleAmbrose was excellent and help us through the process With such professionalism
Cheryl B | Premières impressionsAmbrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.
Bill S | Premières impressionsJustin was very helpful
david h | Expérience généraleStaff is incredibly helpful and polite! Love this facility!
Michael M | Premières impressionsThe staff was extremely helpful and courteous!
Rosa G | Premières impressionsOne of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.
Brittany W | Premières impressionsThe gentlemen at the front desk was extremely helpful and courtesy.
Thersa M | Premières impressionsGave an above average because one can always try harder
Robert A | Premières impressionsStaff returning the trailer was great!
Mark K | Online Move Inorganized and professional.
Edward M | Online Move Inwhen calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT
Geri S | Premières impressionsThe staff was very good
PHILLIP S | Premières impressionsGreat experience, very accommodating to my needs
michael r | Premières impressionsvery nice and clean place to store your stuff
danny i | Premières impressionseverything was good.
Nicholas G | Expérience généraleThe Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.
Donald G | Expérience généraleGreat service
FRANCISCO C | Premières impressionsEasy to move in, friendly & efficient staff
Joe R | Premières impressionsUyy
Elisabeth A | Expérience généraleVery accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan
Susan S | Expérience généraleThe loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff
Helen L | Premières impressionsVery professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger
Susan S | Premières impressions111
Elisabeth A | Premières impressionsThe only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error
Izzat M | Expérience généraleIncredibly helpful, easy, satisfying experience. Personnel were all great.
Mitchell C | Expérience généraleAll very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.
Rory S | Expérience généraleThanks for everything
Omer K | Expérience généraleJustin was wonderful to work with. He was thoughtful and understanding at a difficult time.
Yvonne W | Expérience généraleExcellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.
Valerie W | Expérience générale