Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

8 686 évaluations

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway, Next Door to Denny's)

(909) 793-8448

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway, Next Door to Denny's)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very helpful staff. I will return for future business.

RONALD SAEWERT 
Évaluation :
5

Guys were great this morning at rental and this evening for the return, very helpful and great attitudes

Delmar Armstrong 
Évaluation :
5

Always include info about cost of using your movers. Also, I was not sure which size truck to rent. So glad I changed to 20 foot truck thinking way too much room when it was not enough room. Is the height of your trucks the same regardless of length?

Karla Magie 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brayan Barajasmena 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael bennett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID CLIFFORD 
Évaluation :
3

Redlands office attendant was pleasant and quick with his work. Problem was he was the only person to help many customers at same time, and some of the customers were needy, thereby taking much of the attendants time. Time factor to get trailer taken care of too far longer than it should have. Over all good experience

Anthony Sims 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Hora 
Évaluation :
5

everyone was courteous and helpful.

Michael Machado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
4

The smell. Smelled like an ash tray

RUBEN LOPEZ 
Évaluation :
5

Key gets stuck in ignition when parked on a slope.

john mcghee 
Évaluation :
5

I was pleased

Ulises Roman-Perez 
Évaluation :
1

Got ripped off $125 for going only 20 miles, from redlands ca to beaumont ca I will not recommend any of my family or friend to do business with uhaul ever again it's better to hire out

Hollis Cottingham 
Évaluation :
3

Not friendly clerks, respectful, but not willing to go above and beyond for your business

Luis Armendariz 
Évaluation :
1

The rear bumper was damaged and has to be replaced

Steven Western 
Évaluation :
4

I tried to use the app in order to pick up the rental and the app wasn't working properly. If your app isn't functioning properly you shouldn't offer that option.

Julie Cary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Loken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlen rivera 
Évaluation :
5

Great service

Anthony Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa chavez 
Évaluation :
5

Quick and fast less than 10 minutes min. Very nice not rude. Thanks uhaul.

Ralph Jimenez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY BEGLAU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS CASTRO 
Évaluation :
5

I always come back to this site because everyone knows me. Even amongst shortness of staff/help, I always get great service. Thank you Redlands crew for always treating me like family!

Renee Cabral 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Davenport 
Évaluation :
5

Fabulous prompt customer service Moving day , stressful , your professional staff was much appreciated

Karen Dunlop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill born 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
5

Was kinda slow in the morning due to previous nights vandalism but staff.was helpful and fixed situation.

Jonathan sellers 
Évaluation :
3

The two employees provided exceptional customer service. The location is subject to nightly vandalism and gasoline theft, and thereby limits availability of vehicles.

Kristofer Olsen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA SAWYER 
Évaluation :
5

Everything was perfect.

Maureen Meredith-Longenecker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin vasquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Munoz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Munoz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet Betton 
Évaluation :
5

They have always provided excellent service the times that I have needed to rent equipment.

Robert Stephens 
Évaluation :
1

I reserved a 26 ft truck and on moving day They rented it to someone else and said To bad not our fault! I had the reserved page on my phone! I had all my plans to move f-ed up!!

Kevin Kaczor 
Évaluation :
5

I really can't think of anything. The service was great!

Maureen Longenecker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ziqian Ming 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ziqian Ming 
Évaluation :
4

Well, I was charged for 50 extra miles but I drove on the freeway the whole way there and back. The only route to stay within the milage allowed was along a very curvy and single lane mountain road which is ridiculous in the large truck. I don't agree with the extra charge and would like a refund because it would be unsafe to take a 26' loaded truck on mountain road with a steep grade rather than the freeway.

sierra pari 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheri martinez 
Évaluation :
5

No you guys are all great ! Fast service and friendly what else can we ask for This is my favorite place to rent things that I need

GERARDO CERVANTES 
Évaluation :
5

Get your app to work and allow me to return the rental after hours .I spent 30mins trying to return the rental until I had to call your customer service corporate. Other than that my rental was great!

JEAN PAUL ARMAS 
Évaluation :
5

It was all good

Antita Steinle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene aguilar 
Évaluation :
5

Maybe clean the inside a little better, I'm allergic to cat hair and I could tell and see cat hairs on the seats. I vacuumed it after I noticed.

CHERI DE SHAW 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abimael Rubio 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myungjin Kim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO PEREZ 
Évaluation :
5

Love my Uhual Crew on Alabama! They always take care of me. The manager works so hard to make things right at her location even while short staffed. Thank you Uhual Family for always looking out for my corporate business account! I continue to return because they look out for me and my business.

Renee Cabral 
Évaluation :
3

I think I got screwed in the end because of how much I paid $700 seems to me a little much.

Wayne Mize 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Young 
Évaluation :
5

I would have liked to have gotten a little rundown on my 20 ft U-Haul like about turning off the tow haul when it's empty and I'm going through the mountains. Instead I just got told you got this mama! When I went to get in the vehicle being the first time I had drove a 20 footer. Other than that I was very pleased and had a great time driving it. It was fun considering I had to practically live out of it for 2 days. Thank you for your service

Deanna Whitlock 
Évaluation :
1

I made a reservation weeks in advance and Redlands uhaul didn't have my reserved trailer available for me today. I was told, "They were supposed to call you yesterday." I was able to drive 20 min away to get another trailer, but this made for a very hectic day.

Sarah Minor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryanne Ashton-Tholen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa dumond 
Évaluation :
5

It was nice that they had a drop off area that was covered on that rainy day

Jeffry Newton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanne Sepulveda 
Évaluation :
5

When I dropped off the Uhaul truck at Alabama Street in Redlands, the people there were also nice and friendly. Grant you, perhaps not all Uhual people are nice and friendly. These people were.

john manzano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Blancett 
Évaluation :
2

Location seemed to be short staffed, which is understandable. However it took a long time to get loaded up and inspected and get out the door. This biggest down fall is the employees made me do online check in. Instead of doing it for me. I feel I pay for a service with u haul. Not having to do all the logistic myself. I know it's possible for the employees to do it because I rented a trailer just two weeks ago from a different location and the did it for me.

aaron rodriguez 
Évaluation :
5

Trash on the curbs out front .

David Vega 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles Brandt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN STEWART 
Évaluation :
5

The Returning process took some time because there are not enough people working in the office. The girl who processes returns was busy outside with the return trucks and there were many trucks being returned at the time I was there. So I waited inside for almost 30 minutes. I think you need someone at ALL times in the office because there was a line of people waiting and were upset about the wait. Otherwise I really like this area where this Uhaul is. It is my go to Uhaul. Thank you Debbie W.

debbie walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Green 
Évaluation :
4

Customer parking lot needs improvement. Manager at this location is friendly helpful.

William Clarke 
Évaluation :
5

I highly recommend renting uhaul from here, the customer service is AWESOME!!!

Moe Tafeaga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seyni djibo 
Évaluation :
5

Easy pickup and return. Less then 10 minutes each time.

Jeff Redman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marta Cheatham-lott 
Évaluation :
3

location was short staffed. Gentleman that was behind the counter said it wasn't his normal role to be behind the counter and was extremely nice and doing everything he could to help us out which made the experience much better.

William Collazo 
Évaluation :
5

Quick and easy. Friendly staff

Candis Markee 
Évaluation :
5

The truck was on empty may want to put a little gas in it .other than that. It was great

MARK DOWELL 
Évaluation :
4

The truck I rented the Ignition switch was faulty. It always would not turn on my son. Had to turn the truck on for me so that I could derive it.

SHERLEY TERRADOT 
Évaluation :
5

Maybe service the engines more often. The truck I had sounded like a diesel engine, and it wasn't.

Travis Willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Alverio 
Évaluation :
5

People were great

Darryl Nelson 
Évaluation :
5

Availability is on point.

Patricia Curtis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Anthony 
Évaluation :
5

Nothing. Staff at this location provided exceptional check-in and out service. After I left with the trailer, Brianna quickly informed me I had dropped my debit card which I was able to retrieve and be on my way. Much appreciated that. Consistently great service at this location. I am a repeat customer here.

Lionel Cooper 
Évaluation :
3

I was questioned why I did not have a California Driver license. I guess my legal, valid Arizona Driver license makes me a potential thief. This type of interaction and accusations is not good customer service. Uncalled for.

Paul Morrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam oropeza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tannar Hicks 
Évaluation :
5

Very friendly

Danny Vidal feliciano 
Évaluation :
5

Great job, thanks for your helping

Jim Moore 
Évaluation :
3

In hate pulling in to drop off a truck, with staff present, and I'm left to figure out what to do with return. And limiting access to lot to side street only made return take longer

Hal Houser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARA GLEESON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul Perez 
Évaluation :
2

Installer was not friendly. Long lines at the counter. In addition to the hitch installation, I had made arrangements with an employee from this store to look at my trailer wiring, when I got there, they said they did not have it in their records and couldn't work on it. It was not easy to bring my trailer down there, it was a wasted trip. If it couldn't be done, it should have been said so from the beginning.

Howard Friedmen 
Évaluation :
5

Excellent service and equipment

Larry Worlitz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE DE LOS SANTOS 
Évaluation :
2

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Olivia Patercsak  |  Expérience générale 
Évaluation :
3

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.

Michelle Belaza  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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