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SIOBHAN B. | Premières impressionsCustomer Reviews for U-Haul Storage of Jackson
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I truly enjoyed the staff at this office the young man that hlp Me was truly kind and friendly
Ethel M. | Premières impressionsOur storage was broken into and we took a great loss on several items, the facility took no responsibility. There are no lights in the storage or Hall ways. My homeowners policy should never have been placed on storage unit because I asked for coverage from Uhaul specifically. This was a horrible experience
Stanley J. | Expérience généraleI was still being charged for a storage after staff clearly told me they would log my return.
Seph M. | Expérience généraleAlicia was very impolite and unprofessional she need more training
Laterrio W. | Expérience généraleStaff was rude and very unprofessional. Shae and a new staff me that can cam in a lil later.. She acted as if I was bother her when asking her. Question.. I was over 45 minutes in a hot storage unit that was suppose to be temperature controlled with my 3 year old daughter. It was 100.degrees in there. Im very displeased because I'm have been playing for a tempature controlled unit.. I have to reach out to customer service .. Because no ever came to remove the lock that was placed on the unit because my payment was late . The rep . Trying calling several time no one answer his calls either . My Some of my property is broken, Has mold, roach droppings and spider webs on it .. but the policy states that it's pest control. I still unboxing my things but needless to say I am very displeased
Katrina M. | Expérience généraleNon
debra g. | Expérience généraleI couldn't get in my storage area when I needed too the staff acting like I was bothering them to open to door to get in my storage manager and staff not friendly at all
Jacqueline E. | Expérience généraleI guess the Facility is remodeling the front office so that was a little inconvenience.
WANDA R. | Expérience généraleGreat staff in Hattiesburg and Uhaul of Jackson. Highly recommended
Stanley J. | Premières impressionsThe space that was quoted to us was too small and on a 2nd floor. Had to find another storage place
JESSIE B. | Expérience généraleI received a voucher and on the phone I was told to use once I return. I was also told that on my 1st day of payment. Then on the final day I was told that they don't do it on the office the will send me a check. Still have received anything, will someone call me or mail my $20
Jo K. | Premières impressionsEverything was great
WANDA R. | Premières impressionsThe Uhaul facility was upkeep and all my items were water damaged inside. I complained several times and no attention was given to the situation.
Shirley W. | Expérience généraleThe staff can be a little more forthcoming when they know they are having issues that can be problematic for you. For one the passcode computer reader was not working so I could access my unit, and when I tired to communicate with the staff non would respond. There was this whole ordeal that I had to figure out myself, and when I brought it to thier attention they was aware just failed to inform me which could have save me a lot of drama and time.
Abrigail T. | Expérience généraleGreat welcoming staff and very friendly staff and they were very helpful.. Location was clean. I will recommend U-Haul for service.. Thanks again.
Robert B. | Expérience généraleThe UHAUL that Mrs. Shay Jones operates has always provided exemplary service. I have used this UHAUL location for nearly one decade!
MICHAEL W. | Expérience généraleThank for your services over the years, however due to financial obligations changes, and your rental rates increased I had to make decision. However, thank for your services.
Virginia p. | Expérience généraleManager was very helpful
Ciara B. | Premières impressionsMet all my needs
Bridget G. | Expérience générale10/10 most definitely would recommend‼️💜
Roslyn S. | Expérience généraleCould not get into my storage
Kisha F. | Premières impressionsRob and Kym were really professional and nice
Samone D. | Premières impressionsI still have not received my $60 deposit back..
David B. | Premières impressionsI need a return call from Corporate ASAP. I am going to the unit with a dectector
MELODIE T. | Premières impressionsIt was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way
cierra j. | Premières impressionsI felt safe. And well lighted...and not to pass out...air
Tanya S. | Expérience généraleNa
Raquel B. | Expérience généraleYour Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.
Daphne A. | Premières impressionsManager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.
DICK B. | Expérience généraleAll of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul Sincerely Barbara Collins
Barbara C. | Expérience généraleThe Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best. I think the lady that was sitting down was the manager she has great staffing at this location..
Robert B. | Premières impressionsThe unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.
john b. | Expérience généraleOnly thing I don't like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.
Tonya O. | Premières impressionsStaff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service
Deundra M. | Premières impressionsThe store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.
CHERYL L. | Expérience généraleFantastic Service
Alexandira S. | Premières impressionsThe staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.
janice r. | Expérience généraleMoved out date 11/4/2021.
Curtis B. | Expérience généraleI had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service staff with bad attitude no connection between staff and customer!!
Tommie W. | Premières impressionsVery clean facility. ALL employees were always helpful and professional.
Candace C. | Expérience généraleI am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.
Pinkie D. | Expérience généraleIt’s was VERY warm for a climate controlled place
Jazmyn N. | Premières impressionsWhen are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible
QUEEN B. | Expérience généraleTo whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote
QUEEN B. | Premières impressionsReps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew
Latoya F. | Expérience généraleEvery time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.
Destiny H. | Expérience généraleBien
Walter E. | Premières impressionsNo problems.
Shekia R. | Expérience généraleUnit leaked
John M. | Expérience généraleRats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS
sheila j. | Expérience généraleEveryone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.
calvin n. | Expérience généraleMy card never worked for the door my storage unit was in
KIMESHIA W. | Expérience généraleThe staff was great and took care of everything that needed to be taken care of.
shelby P. | Expérience généraleOverall my experience was alright only saying that because I found rat pellets on some of my furniture.
Latonya W. | Expérience généraleShay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!
WARNER H. | Expérience généraleShay Jones was very polite and professional. Thank you so much for your customer service.
Keyonna M. | Premières impressionsConvince Prices
Helping Hands C. | Premières impressionsI have used this facility before and didn't have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it's still just business as usual for them. Now, it's not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.
DORIAN C. | Expérience généraleI always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.
christopher c. | Expérience généraleThe rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨
Monterius H. | Expérience généraleMrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent
Paul R. | Premières impressionsOverall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)
bridget c. | Expérience généraleOnly thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing
larry h. | Premières impressionsbad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up
Canzatia L. | Expérience généraleThe facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.
christopher c. | Premières impressionsRented a storage could not get in it had to go back to office to enter card that was given do not work.
Betty W. | Premières impressionsEverything was fine
Calandria J. | Expérience généraleStaff was more than friendly they were helpful
Larry W. | Premières impressionsRats eat up your furniture
briana m. | Premières impressionsVery friendly and helpful service.
willie j. | Premières impressionsBien
Patrice S. | Expérience généralewas very nice and had no problem i would recommand
angela l. | Premières impressionsAll my future was mildew. I have to start ALL OVER. Wouldn't tell anyone to use this storage.
JAYABENIE T. | Expérience généraleThe storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers
cherish m. | Expérience généraleLots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice
Bill W. | Expérience généraleThere are various of storages with better prices
Raven W. | Expérience généraleI appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Merci.
Hortencia K. | Expérience généraleManager here at this location is very helpful and professional.
humera m. | Expérience généraleMassive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.
KENNETH S. | Expérience généraleI was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.
patricia c. | Premières impressionsMy overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.
Vanna L. | Expérience généraleVery friendly and helpful ❤️
angel v. | Premières impressionsEverything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable
christian w. | Expérience généraleExcel
SHAWANA S. | Expérience généraleClimate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping's on my stuff.
Asha S. | Expérience généraleThe facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!
brad t. | Expérience généraleEverything that was done was customer oriented.
mose j. | Premières impressionsExcellent
willie m. | Expérience généraleIt was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.
Ashley I. | Expérience généraleThe storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.
Dwight H. | Expérience généraleMy most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.
Joshua C. | Expérience généraleThere was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.
Patrice S. | Expérience généraleU-box container wasn't ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.
David B. | Expérience généraleMy furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and
betty b. | Expérience généraleThe rodents were a bit of an issue and ate through some of my furniture.
DANIELLE C. | Expérience généraleWhen I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would've had any furniture worth keeping if i kept it stored longer.
tessie H. | Expérience généraleEveryone was really nice and professional
marcus c. | Expérience généraleGood feedback from staff.
TYRE J. | Expérience généraleYes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.
Ira K. | Expérience générale