Customer Reviews for U-Haul Storage of Pearl

3 899 évaluations

2203 Hwy 80 E   Pearl, MS 39208
(E Of Pearson, Half mile west of Post Office)

(601) 939-4770

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(601) 939-4770

2203 Hwy 80 E
Pearl, MS 39208
(E Of Pearson, Half mile west of Post Office)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebonie Strickland 
Évaluation :
4

The equipment was clean but not maintained. Keep good tires on your trailers. Luckily the location had a second car transport trailer because the that I initially received had a very bad wear on it. Nevertheless, the young ladies there were super professional and friendly.

EDMUND ALLEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey Aycox 
Évaluation :
5

Great and fast service. Friendly staff.

Chris Ransom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merlyn Dungey 
Évaluation :
4

Rien

Ashley Hill 
Évaluation :
5

Everything was wonderful!

Leno Holmes 
Évaluation :
1

Reservation was not right when to 3 different locations to find a truck and it took 3 hours to find a truck even with a confirmed reservation we were also supposed to get a 50 dollar credit for bringing a car dolly back to Vilonia also no one had one of those I think we still need the discount for all the trouble

Jimmy Sheffield 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan McClendon 
Évaluation :
5

S.O.

Silvester Tatum 
Évaluation :
5

The staff gets five stars for customer service!

Clifton Fears 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Meeks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry thames 
Évaluation :
4

The young lady at this location was exceptional. We were in a rush and needed to hurry and it seemed like it all was slow (computers) she was friendly, calm, and took the situation into her own hands to make sure we got what we needed! She was knowledgeable and quick and got us going with smile on her face! She did a great job! Give her a raise!

JESSICA KNIGHT 
Évaluation :
4

Personnel amical

Judy Stuart 
Évaluation :
5

Service representatives were very helpful and respectful. They deserve a raise! I will be coming back here to use this U-Haul's location and services in the future.

Russell Espiritu 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin Jackson 
Évaluation :
5

More than one employee, on the weekend, would be an improvement. The lone attendant had folks lined up to rent equipment. I had to help her with some heavy lifting.

Henry Aiken 
Évaluation :
5

The lady that help me working so hard .she should get a raise. Working like a man

MARY HITT 
Évaluation :
1

Have your employees to be friendly and cordial and not be disrespectful. They don't acknowledge you when you say hey, how are you? I had to repeat myself to get a yeah! No, your welcome just acting like zombies. Treat the customer like an inconvenience. And then one of them damaged my tire and rim and of course denied it. A horrible experience at this location.

Paul Jarreau 
Évaluation :
5

Ms.Kadijah is a wonderful store manager. She is the best. Her attitude and customer service is beyond excellent. I will always rent from this location only. The other stores staffs are not friendly at all like this location. If I could rate this store with a 100, I would. Thats just how much I love the staffs here at this location.

Chessica Wilson 
Évaluation :
4

Have employees place more importance on the overall cleanliness and safety of the vehicle inside / outside.Preventative maintenance and repairs should be addressed when vehicles are checked into shop.Items I experienced with my rental: (1) Headlights did not work properly and had to use high beams at all times (2) both rear tires only had 20 lbs. tire pressure when correct pressure is (80 lbs). Before I returned the truck both tires had deflated again to (20 lbs), Obviously had slow leaks. I personally aired up tires to proper inflation (3) The entire vehicle had not been washed in a while. I personally had to clean all windows. (4). I booked the truck two weeks ahead for a 4 day rental; however after I picking up the truck I was contacted via email saying it was to be returned in 4 hours. The customer service personnel said it was my mistake. After further discussion with her we were able to extend my rental properly. Our corporation has used this facility annually for many years, but we were very disappointed in the level of care and service regarding the safety of the vehicle indicating poor customer service and quality control.

WILLIAM MOORE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Foster 
Évaluation :
5

Nothing. I was helped by two different associates and they were both great. Great job.

Amanda Criswell 
Évaluation :
4

The employees there aren’t very friendly and every time I would ask for help of need help it felt like I was inconveniencing them.

Kalena Garrett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Rimmer 
Évaluation :
5

This is the #1 Uhaul facility in the country for customer service HANDS DOWN! I had a one way auto transport to return and was rented as a local in Montgomery AL. The "Girls of Pearl" (hope you liked that) were tremendous in resolving the issue. I go out of my way to deal with this location and you should too or in time you'll find out you should have.

Tim Ausmus 
Évaluation :
5

I enjoyed driving the U-Haul for my move-in.

alexus white 
Évaluation :
5

The stores need more Transports and dollies.

cavin brown 
Évaluation :
1

The customer service at this location is terrible. Pickup was cancelled because we were late, even though we told them we were running late. Had to rebook the rental and lose two hours of rental. Then we we tried to return, there was no one working the counter. A line of people waited half an hour for someone to show up.

JACOB SIMS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik Davis  
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian Bonilla 
Évaluation :
1

Customer service was horrible

Conesha Holiday 
Évaluation :
2

I had made a reservation with another location in Pearl, Ms 4494 US-80, but they said they did not have a 4x8 trailer, like i had reserved. This location, 2203 US 80 pearl, Ms 39208, was very dis-interested in helping me change the reservation from the original location. After prompting the attendant to call and cancel the other reservation, and telling her I needed blankets like the original reservation, she then forgot to add the blankets to the order and then had to run another charge for the blankets. She then directed me to pull around and said "The guy in the back will have it all ready for you to go" So he hooked up the trailer and we left. Once we got down the road about 10 minutes, I realized the blankets may not be in the trailer and so I called back and the original attendant said she forgot to get them for us. So we drove back 10 minutes and she got them out of the warehouse. Overall it was a very poor customer service and attitude. That may be why there is only a 2,6 Star review on Google. Once we called to turn the trailer in, we had an EXCELLENT experience with the online operator. She was great and very understanding and made up for the lack of professionalism at the two Pearl locations.

Steve Slay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya Armstrong 
Évaluation :
3

Bien

Stacey Aycox 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary Mcdonald 
Évaluation :
5

Very helpful good customer service

Alicia Hill 
Évaluation :
5

Thank you very much for the great service. I look forward to renting another van.

James Davis 
Évaluation :
2

The change oil light was on. I had to request twice that someone come to the vehicle to answer a question about the vehicle. When returning the vehicle I couldn't find anyone in the store. After several attempts of calling them I had to call on the phone to get someone to come into the shop. Rudeness when returning the vehicle.

Nancy Clarkson 
Évaluation :
5

This office made the rental process quick, easy and efficient. Would recommend to others.

Troy Baugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chessica Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas McWilliams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy Danna 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine Wilson 
Évaluation :
3

The truck was terrible! I rented on a Monday and we had an ice storm the following day so we couldn't use the rental pretty much at all that day in fear of the ice. We made 2 -3 trips the following day and had to bring it back a couple hours late because of weather. I received my bill and it's more than what I was told it would be. From now on, I'll rent from Penske or another more reputable company!

Corey Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES CRITTENDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Randolph 
Évaluation :
3

The employees at this location made me feel like I was inconveniencing them by being there. It was a mistake to use this location, and I'll make sure that I don't use it again. I'll also be sure to tell other people that I know to use the better and more friendly location only five miles up the road.

Michael Turner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD SHORTIS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis Thompson 
Évaluation :
1

The staff was completely confused about what equipment was available. We needed a one way rental to tow our car because it broke down, and they recommended we get a truck at one place and the car dolly at another place. They first said a 10 foot truck and trailer were available and then changed their mind and said they only had a 26 foot truck. The two stores would not communicate with each other and then it turned out we got the truck and trailer at the same store. It was completely inefficient, confusing, and cost us more because of the size of the truck. The communication was horrible.

Thomas Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Puckett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Boone 
Évaluation :
5

Everything was A OK...

Walter Morehead 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey Aycox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mironda Cooper 
Évaluation :
5

Make sure the trucks are serviced properly

Devin Purvis 
Évaluation :
1

They put the wrong mileage down and charged me gpr oy. I know I put gas I'm truck when I brought back. But I know they miscalculated how much was originally in there. I am not happy. . They are not friendly. Will not be using this location. Again. There us another location. Not to far. They are polite and do not try to get over on customers. Unacceptable.

April Majors 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Watson 
Évaluation :
4

Completely satisfactory

Jack Blasingame 
Évaluation :
5

Just pricey but worth it

Randi Ramirez Perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Cartmell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Toombs 
Évaluation :
5

Everything was great

Leroy Lee 
Évaluation :
5

The young lady that helped me was fast and very professional.

Tracey Watson 
Évaluation :
5

Pick up was flawless!!! the car trailer was exactly what I needed and was in great shape, loading and unloading was easy, U-Haul even had a video on the internet to show how. Drop off was left open, after unloading I attempted to return the rental at the closest facility listed, and was there 1 hour 20 minutes before closing according to the listed info, and it was unattended, (Ii arrived @ 3:40PM), then the next closest was scheduled to close in 20 minutes (at 4PM), which was on the other side of town. When I called customer service for help they were very helpful, the customer service rep told me they showed a return to a different facility in a adjacent town, that was open until 7PM after that everything went fine. At pickup / drop off facilities and customer service, the were people were super nice and friendly and very helpful.

Peter Hasparitsch 
Évaluation :
4

In and out... Nice

Kenneth Roberts 
Évaluation :
5

As a Professional Moving Company, CHRISTIAN PACKERS, LOADERS & MOVERS I think you covered all the basic info. a customer needs to know. Great customer service I Michael Atkinson............Owner/Operator

Michael Atkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neely Hill 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacey Aycox 
Évaluation :
5

Great experience great customer service

Machell Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika Gross 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc Grassel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Clerk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERMIT SNOW 
Évaluation :
5

Nothing! The black female employee was very nice and hilarious! The service was awesome!

lester davenport 
Évaluation :
3

I wanted to expect my total to be around 112,99$ however I was charged $161.16. As a single woman with 3 children that was a lot of difference. I wish I was told a closer total to reference when speaking with an agent.

Brittany Case 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Stroupe 
Évaluation :
5

The van had cigarette ashes in the cupholder and had the smell of smoke. It took some Lysol wipes and spray to remove it. The back of the van was clean. Customer service was good. Had the van available when they said it would be. Overall was a good experience. Would use them again.

jodie adams 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Martha Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Kooyman 
Évaluation :
2

We waited 20 minutes to get trailer they hooked it up went down road a few blocks heard a thump stop they did not tighten the bolt that holds the ball almost came off. Dropping off the lady said she didn't know how to unhook and not strong enough to operated the dolly had to do it myself. Had to wait 10 minutes for her to check in and didn't give a reciept

William Bannister 
Évaluation :
5

Everything was great !

Shanekia Mcentee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Harrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Eddy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Adcox 
Évaluation :
5

Can’t get no better they where awesome

KANESIVE WOODS 
Évaluation :
5

The lady that took care of me I wish I could find someone her to work n my office she was great with helping me

tony willis 
Évaluation :
1

It was infested with rats!!!!! Told employees several times nothing was ever done about it. Had to throw away a lot of stuff.

SHAWN WEST  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damion Zanders 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clint guidry 
Évaluation :
5

i would lower the mileage fee a little for in town moves. which is obviously not a location issue but its where the bulk of the fee comes in so a lot of people might find the advertised prices slightly misleading. it was higher than even i expected just because you go so many more miles than you think you will

Kirby Lee 
Évaluation :
3

The truck was really unsafe because it kept acting like it wanted to stall and the brakes need some maintenance. Not to mention putting so much money in the tank just to maintain 1/4 tank and I only went to North Jackson once and then back to Pearl. That was $30. Ridiculous!!!

Lisa Johnson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

latonya miller 
Évaluation :
5

I have rented many uhauls in the past and this is by far the best location I've been to. Everyone was nice and helpful. It's run very efficiently.

Maria Renfrow 
Évaluation :
1

Train the employees on how to be professional and be proficient in processing the rental. The trailer I rented had a severe vibration. Either the wheels and tires were out of balance or it had a wheel bearing going out.

Harry Gray 
Évaluation :
5

The front of the store was kinda messy and appeared unorganized. It was not enough to deter my decision to procure the rental, as the employees were friendly and accommodating.

Fawn Conerly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nettie Scarbrough  |  Expérience générale 
Évaluation :
1

Customer service was rude. We were locked out of the building during office hours. No one in the office would assist us. The general manager stated I would get a refund. I was emailed several invoices showing my refund. Several days later, I have not seen my refund nor does anyone in the office answer the phone during normal business hours.

CHRISTY WEBB  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTY WEBB  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JuWan Parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia Burke  |  Premières impressions 
Évaluation :
5

Just high priced I've never paid that much for a storage but I was in need asap so had to pay it and it was the only one y'all had left

Randi Ramirez Perez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristy McCullough  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne Haynes  |  Expérience générale 
Évaluation :
5

I had a very pleasurable experience storing with U-Haul. Ms. KaDejia, the manager at the Hwy 80, Pearl location, was a gem. She was professional, friendly, knowledgeable, and compassionate. U-Haul is lucky to have Ms. KaDejia!

PAULA PATTON  |  Expérience générale 
Évaluation :
1

This is by far the worst facility I have ever used anywhere. I lost several hundreds of dollars merchandise due to the lack of pest control. Rats chewed yp my furniture, urinated and dedicated on my furniture and clothes. Let's not forget the roaches and spiders that infested my belongings also. Would not recommend this facility to a homeless person to live. This place needs to be condemned.

William Parker  |  Expérience générale 
Évaluation :
1

You all had rat traps in the storage who in there right mind would want to put there stuff in a storage with holes and rat trap I will never go there anymore

Tequila Smith  |  Premières impressions 
Évaluation :
5

Just a great job

EDNA GEESTON  |  Expérience générale 
Évaluation :
5

Was the cleanest facility I've ever used b for storage, I've used quite a few. Such a friendly welcoming staff!

Larry Bolden  |  Expérience générale 
Évaluation :
5

Excellent staff and extremely effective and patient.

Kristen Williams  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELMYUNTEZIA PITTMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toanecka Hill  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deanna Mcgee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette Cameron  |  Premières impressions 
Évaluation :
5

Y’all did a good job talking care of my stuff for years thanks

ALLEN CLINKSCALES  |  Expérience générale 
Évaluation :
5

If I ever Ned another storage unit I will use U Haul. No bugs or mice got into my units that I rented. I rented for more than 4 months.

Jean Cox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Clancy  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nettie Scarbrough  |  Premières impressions 
Évaluation :
5

I honestly don't recall the young lady's name from yesterday 11/29/2022, when I checked out. But she is the sweetest person I've met here in MS. She knows of my situation and prayed for calm for me. God Bless her. I will Miss MS for a while, but as soon as my Fiancee returns from Iraq, I'll be back up here to be with him. Thank you all you have been fantastic. Brian Imes

Brian Imes  |  Expérience générale 
Évaluation :
5

Thr only thing I DO NOT like is when your employees talking to each other and see a customer walking in and won't stop talking to eacho other until they're finish their conversation. That is inappropriate. If it doesn't have anything to do with Uhaul or business matter, stop your conversation and take care of the customer.

Darrell Ward  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaMonica Mcneal  |  Expérience générale 
Évaluation :
1

Will never use this facility for anything!

Joshua White  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CEDRIC WASHINGTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin Hawthorne  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angel Robinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED JONES  |  Expérience générale 
Évaluation :
2

The rats chewed up my washing machine hose’s and now I have to buy new ones and I don’t think that’s fair!

Tracey Graves  |  Expérience générale 
Évaluation :
5

Thank you! The usage of the store space served me well!!

Phillip Brown  |  Expérience générale 
Évaluation :
2

Access code did not work and had to postpone moving into storage for in the morning. Move to a different storage location for a bigger unit and could not enter the gate of that location. Workers were very nice and very helpful. This location seem to need a update on the systems

Quentine Gordon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne Coulter  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Hankins  |  Expérience générale 
Évaluation :
2

Never answering phone calls, standing inside building with nobody helping multiple times. Storage units were good, staff sucked.

Ben Stricklin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Mcgee  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Grant Wilson  |  Expérience générale 
Évaluation :
3

The prior manager (andrea??), not new manager yelled at me one visit and I rarely accessed it. I think management changed.

Joseph Pace  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY MARSHALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania Tasker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mariper Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY WASHINGTON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mariper Lopez  |  Premières impressions 
Évaluation :
1

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Billy Sears  |  Expérience générale 
Évaluation :
4

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Raquel Barrett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaSha Shofner  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Grace Hanna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Shaffer  |  Expérience générale 
Évaluation :
3

We used the storage units indoor and on the top and our furniture still got mold on it

Brittany Scott  |  Expérience générale 
Évaluation :
5

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Willa Cooper  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia DiAnn  |  Expérience générale 
Évaluation :
1

This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

CHARLES STORKS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia DiAnn  |  Premières impressions 
Évaluation :
3

Except that there is NO DOOR HANDLE to the storage facility, everything is great.

Gregor Kay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DANIELS  |  Expérience générale 
Évaluation :
2

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

CHRISTOPHER SCOTT  |  Expérience générale 
Évaluation :
4

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Shavoka Kimes  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert Moore  |  Expérience générale 
Évaluation :
3

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Beckey Macoy  |  Premières impressions 
Évaluation :
3

Thx

Ambra Smith  |  Premières impressions 
Évaluation :
2

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Russell Stetz  |  Expérience générale 
Évaluation :
5

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Malcolm Johns  |  Expérience générale 
Évaluation :
5

Great place to keep stuff in times of transition.

John Hedges  |  Expérience générale 
Évaluation :
5

Andrea was awesome !

karen seagraves  |  Premières impressions 
Évaluation :
1

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Tez Washington  |  Expérience générale 
Évaluation :
5

The lady that helped me was great

Angela Lay  |  Premières impressions 
Évaluation :
5

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Dawn Brown  |  Premières impressions 
Évaluation :
5

Personnel was professional and helpful

Tez Washington  |  Premières impressions 
Évaluation :
5

Professional personnek

Tez Washington  |  Premières impressions 
Évaluation :
2

The entire time we stored our things there, the air/heat wasn't working. It's suppose to be climate controlled. It wasn't . They had called to get it fixed, but apparently nobody wanted to come fix it

Karen Watson  |  Expérience générale 
Évaluation :
5

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Nicholas Kirschten  |  Premières impressions 
Évaluation :
1

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

Annette Woodard  |  Expérience générale 
Évaluation :
3

great customer service clean facility, great availability

MATOYA TAYLOR  |  Expérience générale 
Évaluation :
5

Renting was easy, quick and professional.

Dyssie Kahn  |  Premières impressions 
Évaluation :
5

Great staff. She was helpful and understanding. U-Haul as a company. Never again

mike mccabe  |  Premières impressions 
Évaluation :
5

C ould not have had any better service or help in any way.

HARVEY WASHINGTON  |  Expérience générale 
Évaluation :
1

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

bradford charleston  |  Expérience générale 
Évaluation :
3

The storage units themselves are fine, but the customer service at this location is the worst.

Amber Moore  |  Expérience générale 
Évaluation :
2

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

melissa ware  |  Expérience générale 
Évaluation :
4

Casey was very helpful.

heather gilreath  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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