Would love to get your trucks updated, and have better gas mileage!
Corey SCustomer Reviews for U-Haul Storage of West Seattle
Testimonials From Recent Customers
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Lots of "hidden fees" but you're a monopoly so.. fuck us I guess
Randy SEveryone was so helpful.
paul bThe inside of the trailer had not been swept out. The gentlemen that helped put the trailer on and take it off, were both very helpful.
Chris PFumbled with the mobile option and the friendly employee said no problem and checked me out at the desk. All went well
michael zThe agent was so helpful and nice.
Mark GVery good
Angel SI emptied my storage unit March 30 and went to close out and was told I was already billed for April and there was no refund. This is bad customer service. If there's still a way to refund me, I'd like that please. There was often garbage in the hallways by the bay door that would sit there for weeks. The front desk wait times were often greater than 10 minutes, which was tedious when you're trying to get something basic, like a bay door key.
JACK M | Expérience généraleNo improvements needed. Wyatt G. was very helpful and efficient in getting me in and out the door. Most appreciative!
PAMELA DBetter truck
Gamaliel YFriendly staff! Nice to have a chat with when checking out. Impressed with the newer Chevy truck. Hope the gas siphoning issues get a solution for the store. Best!
Trevor QGreat customer service!
Lisa SIn terms of truck rental, this location is awesome. Everything is smooth and the customer representative in this location is super friendly and helpful. Thank you again.
Tam NGreat staff…very helpful
THEODORE MPICKUP WENT BADLY The truck I rented was in a distant lot on the far side of the large storage building. I was not accompanied to the lot by an employee, and the truck I was assigned was blocked in by other trucks, so I had to walk all the way around the block to return to the office to have another truck assigned. TRUCK WAS NOT CLEAN AND EMPTY When I opened the truck to load it, I found that it was very dirty -- a significant amount of soil was on the floor -- and blankets, dollies, and a hand truck were strewn all over. So I had to spend time cleaning the truck before I could use it, and then I had to deal with the gear, which was in my way and reduced the amount of useable cargo space. I was able to get my job done, but only by doing the work that U-Haul staff should have done before my rental. I definitely don't feel like I got my money's worth.
Brandon MLori, the manager, worked very hard to go the extra mile for us, was very professional, friendly and honestly made the experience a very, very good one. Lori was also very responsive and dependable. Thank you so much, Lori!
Pamela SI have rented from this location on multiple locations and usually have an excellent experience, so this is not intended as criticism toward any of the folks who work here. They're great. However, it is worth reporting that the 10' truck I rented yesterday was anomalously dirty and run-down. I picked it up, using mobile pickup, in the auxiliary lot from a parking space that was in the shade and tightly positioned between a wall and another truck. I marked that it was clean and functioning before I could really see much, but once I got it on the road I noticed that there was dried ketchup in the console and a french fry in the door pocket. I was also continuously irritated by how the sun visor was broken and did not want to stay in the "up" position; I ended up having to manually hold it in place while I drove, so it didn't slip down and block my view. None of this was the end of the world--the truck served its purpose for me that day--but I didn't have the excellent experience I usually do at this location due to the condition of this specific equipment.
Erin HVery satisfied!! All good… 😎👍
THEODORE MMore regular dollies
Melanie SStaff was quick and courteous. Even though he was having computer issues , he kept me informed .and that made me feel at ease. He explained my options,, had me on my way!
FERNANDO FRepetitive that I would have to enter my credit card information when reserving online, and then have to represent credit card when picking up equipment. Otherwise a positive positive experience.
tim mVery kind and thoughtful staff. Answered my questions in a way that was informative and not condescending or anything like that. I am appreciative!
Casey YNot the locations fault but scheduler moved me to a much further location without consulting me. Not too big of an issue but added 30 minutes to my commute. Same scheduler also created two separate reservations for the truck and auto transport which also led to $50 higher charge. Guy at the location was helpful and reversed the extra amount. That location did forget to put my dolly and pads in the the truck which was way less than ideal
Logan ZPicking up and bringing the van back was really easy.
Christian CFantastic customer service. My favorite place to rent a cargo van.
Liberty BIt took me three times to close my storage rental. Moved out of unit February 14th (this text says I moved out March 20th). I contacted customer service at time of vacating. Was told it was done. March 1st i get message i owe for March, I call again & am told its done. Get email on intent to lein March 15. I call a third time, get Robert in customer service again, he was very nice, & again am told its taken care of. Will see. Was never able to contact uhaul on 35th, no answer & was sent to customer service each time. Everyone is short on help but this was frustrating. I'm hoping I don't get notified i still owe down the road. Until I moved out billing was fine & no problems.
Victoria F | Expérience généralereally treated me well, it’s appreciated.
Issa TTyler, the person who checked the van in, and the person who helped me in the morning to check the van out, were thorough, swift and kind.
Brenda GHave the equipment I rented when I come to pick it up. If I reserve it on the website, I expect it to be there.
Carson BThe colored gentleman was awesome
Mario SStaff wasn’t very personable
Amy MBeen coming to this store for many years! Always someone different working at this location, but all have been professional and helpful. Doing reservation online is best way to go
Gregory FI have leased trailers from this location many times and since I bought a trailer a few years ago I haven't needed to rent one for a while. that said when I need to move heavy or long items your 6x12 trailer is great for that. also the staff at this store used to be a bit lets say under the weather cause head down and never smiling much and your new crew seems to be smiling a lot more and they are very efficiant at their job too. thanks again for a pleasant experience
Dean SI very much appreciate a location existing in my neighborhood, and have used the services of the West Seattle location several times in the past five years. This was the first time I'd rented more "on a whim" versus a planned move, but being able to rent a van with an hour's notice really saved my day. The staff at the West Seattle location is always friendly, happy to answer questions, makes me feel welcomed, and perhaps most importantly (especially yesterday for me), they are very expedient with their duties. Thanks again for the top-notch, stress-free service.
Zachary GThe whole experience was negative. Billing was a mess. It took two additional trips to the facility to resolve. Unpleasant experience. Will never rent from U-Haul again.
Jennifer JNo comment
MINA AThe yard was jammed when I pulled in, but they took care of me no problem. It was actually snowing and hailing and the yard man was drenched, but he carried on. I didn't even need to check in to complete the tow. Thanks again for a smooth and uneventful rental.
David WTotally satified with my U Haul experience.
Paul HMake sure the staff get a good night sleep the night before their shift.
Josh RThe rental truck sounded terrible, I was worried it would even make the short trip I needed to do while moving. Also, I had to go back twice to have them update the gas level as it was half a tank less than what they said. And then I was billed for 100 miles when I only drove 12. I'm waiting for a response for them to fix the charge.
Christina CDemarcus (sp?) is a great employee! Always friendly, helpful, professional.
Melissa HPickup and drop off went smoothly. Customer service was attentive and friendly. Definitely see that they care about their business and helping ease their customers way during stressful moving times!
Sarah BThey NEED furniture dollies, I had to rent one at a different location and it was a pain in the arse.
Melanie SI always have to wait in a line to talk to somebody. It should be better staffed.
James EEveryone was very helpful
Virginia B | Expérience généraleGreat employees.
LEON LEvery staff member I interacted with at this location was so helpful and amazing. A great group of people that made my moving and storage process so easy.
Kyle M | Expérience généraleEverything was great at the uUhaul on 35th and Morgan. The only drawback was having no light available in my storage unit #1202.
SCOTT M | Expérience généraleFriendly atmosphere Detailed focused
ROBERT AI put 11 miles on the truck, put 1/2 gallon of gas in and was charged $11 gas penalty fee, why??
kelly rNot location specific: fix the app
Jeremy BThe bed of the van was wet. We had to put a tarp down but are mattress still got wet.
Regina NCargo van had such little gas that filling up was my first stop!
Alan GThe smell in truck was overwhelming of cleaner. Perhaps a scent free one? The bathroom on the right has a broken light. Adam is a great manager. Ya see is awesome too. Great value.
Chelle AVery friendly and helpful staff. I would say the only negative I have, and it's no fault of UHaul, but when trying to verify and approve the overall vehicle and taking pictures to upload of any damages was a little frustrating because it kept.hangong and I was told by a staff member that it has to do with the Internet service in that area.
lisa rEveryone was so cheerful and professional. Thanks to all the staff. Excellent service!
Corinne CI think I was overcharged for mileage. I replied to the receipt I received via e-mail. How do I resolve this?
Kevin FThough it was end of the day, staff was super friendly and helpful.
Christy MEva and another gentlemen (didn't catch his name) provided great service but the equipment was not well maintained. First truck I got into wouldn't start so they changed me to another vehicle which was out of gas. They were helpful and quick to respond when things didn't work - but it seemed as if some of the vehicle maintenance processes could be improved to make things less challenging for both customers and staff.
Michael MEverything went very well. I'm glad I picked UHAUL.
erik jExcellent service à la clientèle. Mostly easy rental, just start the process before you get there for the first time.
Michael AHad an overall great experience. The gal behind the front desk was very helpful, and her lil dog was a real crowd pleaser! The assistant who attached the trailer for me when I picked up and dropped off was incredibly polite and very professional. Having been there several times prior, this was by far my best experience. Your staff is doing it right!
Daugherty SEverybody was very friendly :) pleasant experience
Joanna TThe mobile app checkout experience is not good, wasted 40 minutes on it when I could have just went inside. The folks inside were wonderful though.
Joelle CA great experience. The lady who helped us at around 4pm on Thursday was kind, helpful and professional. Strongly recommend coming here for your rentals.
Arvind DThe doors were constantly broken. After hours was cancelled soon after we rented our unit. Access cards never worked so I always had to wait in a very long line to get help. This place is understaffed and poorly maintained. Elsewhere we found a drive up garage that is twice the size of the two units we were renting for the same price.
Erin E | Expérience généraleEveryone was so kind! My other storage unit was horrible and I had such a positive experience checking in with them to pick up my rental truck that I called back to see if they had any available units and they quickly helped save the day! Seriously went above and beyond to turn what could've been a horrible moving day into an incredibly easy experience. They even gave me a discount to enroll for multiple months at a time. The facility was so much better than I expected, I wish I had just booked with them from the start. Thanks so much!!
Emma K | Premières impressionsEverything went smoothly. It was a great experience.
Lori L | Premières impressions#1 in the business coast to coast.
Karl N | Expérience généraleAdam the manager was great and I thank him
Sally P | Premières impressionsThe parking lot can quite full and access to Morgan is blocked any time one of the rental vans is being washed.
Kathryn D | Expérience généraleThe facility is very nice, the parking lot is tricky with very few spaces for those with storage units to park and load unload.
Kathryn D | Online Move InThe young man that was there was so rude and so disrespectful. He was mouthy and totally UNPROFESSIONAL. His name was D. Love. He definitely didn't show that.
Sheree F | Expérience généraleAdam is a great employee and manager. Very helpful and incredibly friendly.
MICHELLE G | Premières impressionsThis team was phenomenal from the start. I booked a truck to move and reserved a unit for storage and the folks behind the desk helped me all along the way. The unit was secure, they made security measures clear and provided a unit that was so easily accessible for the heavy boxes I was storing. They even picked a number for me that was easy to remember! On move out, the team was helpful and clear with expectations and always kind and playful. Sincerely the best I could ask for in my situation. Thanks Uhaul of West Seattle!!
Meghan A | Expérience généraleManager recognized a mischarge for a late payment (I had established automatic payment) but would not simply refund the mischarge-- wanted me to come in and work it into my next payment. I cancelled what was going to be a least a 12-month lease and rented a truck from someone else. At least two more truck rentals (including a long distance move) will be from a competitor. Do not contact me.
John G | Expérience généraleDeandrea was professional, knowledgeable and very helpful. Uhaul is fortunate to have him.
alan s | Premières impressionsEasy personalized check in. Nice units and super helpful staff. Aiden helped me finish up check in and showed me my unit. He was great and went the extra mile to make sure I was moved in
Brenda W | Premières impressionsD'Andre was very very kind and helpful. I recently had a concussion so even simplest things are currently challenging to me and he was a gentleman and a great help.
John K | Premières impressionsI thank you for allowing me to store my things there all those years it was very helpful may God bless you all
rhonda t | Expérience généraleFacility overall is well maintained. Parking to load & unload in storage unit can be troublesome at times. At times it feels understaffed as it can be difficult to get help at the desk.
JP V | Expérience généraleI had a really good experience with my unit here. Staff was very accommodating and helpful when I needed them. Facility was clean and location very convenient. I will be returning should I ever need extra storage again.
Rasaja H | Expérience généraleOver the many years we had our storage unit, we had a really good experience. The access/loading area was often blocked by trailers making it a bit inconvenient for loading and unloading. Sometimes the access hours messed up our plans but not a huge deal. I would definitely use the space in the future if needed. Thanks for the years of safe and clean storage.
Derek L | Expérience généraleStaff at the West Seattle location were very helpful and made sure all my needs were met.
Jefferson A | Online Move InOptions for sizes of units were limited and prices were higher than competitors'. Customer service reps were less than professional. Basically friendly, but not very knowledgeable. I would not recommend this U-Haul facility, at least for household storage.
Dan L | Expérience généraleThis facility was convenient. My locker was on the main floor, so it was easy to get in and out. There were always carts available for moving stuff. The only downside is it's a busy parking lot. There were frequently cars or trucks in the small area that would be available for loading. U-haul started storing a trailer in the area available for loading. If they made a dedicated parking area for accessing storage, I would give this 5 stars.
Kim J | Expérience généraleI want to know why you charged me twice
arin p | Online Move InI am thankful to have had the U-Haul storage in West Seattle. And have been able to use it for the last almost 20 years. The only thing I regret is that I wish there would have been a longevity bonus or something for someone who spent that much money for 20 years storing stuff. I appreciated the staff and especially Marissa who is an exceptional human not to mention a great staff member. Thank you to all the varying staff who have kept my things safe for so many years.
JULIE H | Expérience généraleStaff were extremely helpful and answered all of my questions.
Katie M | Online Move InAfter 12 years of doing bussiness off and on with UHaul they can trusted.
Karl N | Premières impressionsWe got to the facility and the unit size I wanted available was $20 more than the advertising right behind the register wall. They shrugged it off saying that was the old price. When we discovered the unit access was not ADA accessible (I have Multiple Sclerosis) we asked to move into a unit I could easily access and explained that I cannot do stairs. She picked out an ADA accessible unit, even though it cost more I reluctantly agreed. She ran my card for $131,16 I went to make sure I could access unit. and when I finally found it, the second unit was already rented and locked. At this point, I was exhausted and frustrated. I was angry that these employees seemed to be completely indifferent or lazy. They said they thought I wanted to add another unit and that is why I had to wait for a refund. Waiting for this error made me have to borrow money for another storage uniting West Seattle that was bigger, cheaper and actually vacant. They honored the sale price and my stuff is now in a different West Seattle facility. I tried working with staff but I was brushed off. Unacceptable.
Heather H | Online Move InMy experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. This location is old and needs to be updated. I felt my items were safe and there was an alarm there. It was also very hard to get through to them on the phone.
Brenda P | Expérience généraleNo parking anytime I have gone. Hard to unload vehicles.
Steven P | Online Move InCould use some more lighting above the actual unit, but other than that it was good. Staff was super friendly and respectful.
Susan D | Expérience généraleStaff was extremely helpful and professional. The process was easy and met my needs.
MORRIS L | Premières impressionsI closed my account and I'm still being harassed
MICHAEL M | Expérience généraleVery friendly and easy to work with.
Gretchen G | Premières impressionsFriendly helpful and respectful staff.
Randall F | Premières impressionsThe only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps
Kayla J | Expérience généraleWould be helpful to have access after hours
MICHELLE M | Premières impressionsBe careful you will go into lien after 30 days and then auction after 60 days.
Kiarra H | Expérience généraleTrès sympathiques et professionnels. I love the unit. Very clean and convenient.
Mikko S | Premières impressionsUnits are Betty very small. Couldn't even get into the unit had to wait till the next day. They bid t until the access door.
Judy D | Online Move InThe description for my unit is misleading. I only reserved this unit because the listing said there's an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.
Tyler G | Online Move InVacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.
Chris V | Expérience généraleReed was accommodating and friendly. Went above and beyond to find solutions for our needs.
Amy P | Premières impressionsEveryone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.
MICHAELENE T | Expérience généraleMr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey
gregory s | Expérience généraleregarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.
Michelle G | Premières impressionsFor no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn't true and they shouldn't be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn't care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were "too cool" or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied "whatever they're just going to sign." The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was "checked." This is the most unprofessional establishment. But you know that already.
Hillary K | Expérience généraleThe unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.
Tonya S | Expérience généraleawesome humans, thanks so much
Gavin H | Premières impressionsMove in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.
Erin E | Online Move InMy only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,
Kelly K | Expérience généraleOverall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.
Daniel C | Premières impressionsDissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.
michael r | Expérience généraleI am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.
COURTNEY K | Online Move InStorage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is & proud I movd everything myself w/our daughter. My husbandTony knows I don't have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape my husband makes melaugh he ishysterical … When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd.
Marlis O | Premières impressionsElevator was broken and gates were locked
Alex K | Online Move InVery clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.
Megan E | Expérience généraleCustomer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.
elizabeth o | Premières impressionsConvenient but there was a puddle in our unit upon arrival
Christine G | Online Move InCarla was very nice and helpful
Peter E | Premières impressionsnot enough help inside, wait time was an hour to be attended....
RAFAEL R | Expérience généraleOverall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.
Alexander G | Online Move Incustomer service from the staff was great, helpful and friendly!
MELISSA B | Expérience généraleThe manager was very helpful. Thank you!!
Melena J | Premières impressionsThe staff was very helpful. They even went the second mile when we lost our key to the unit.
andrew l | Expérience généraleI had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)
WAYNE L | Expérience généraleHelpful staff recommendations for successful load in.
JAMES H | Premières impressionsMy comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.
MANUELA W | Expérience généraleLabor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACK
JACK L | Premières impressionsJames and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.
Jordan C | Premières impressionsRented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. Merci.
Julie W | Premières impressionsYou can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn't get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don't accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.
alison m | Expérience généraleNice people
Ian H | Expérience généraleManager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Fortement recommandé!
Anita S | Expérience généraleThe letters sent if someone was a day or so late were appalling. Threatening and on no way customer oriented. Just rude. The unit was too expensive given how many units you have to rent, and on a corner street that is less than desirable. Even the "Please note" below is unacceptable given the world we live in now. I will NOT recommend.
Christy C | Expérience généraleAndrea was very helpful
monica c | Premières impressionsAndrea, the manager, was TERRIFIC! Very knowledgeable, professional and helpful. She seems to genuinely care about her customers. (The bathroom could have been cleaner, though...)
Anita S | Premières impressionsThe "manager" was less than helpful resolving a light in our unit that became inoperative. I also have photos of her personal car parked in the only loading zone for 3 hours on a busy weekend day.
mike s | Expérience généraleWould recommend to others.
Alexis R | Expérience généraleFriendly, efficient, helpful with all questions, and the staff made it easy tell drop off the trailer
Breeana B | Premières impressionsGreat customer service. Their staff was great!
Alexis R | Premières impressionsThe staff was very helpful and nice!
Michelle N | Premières impressionsThe customer service rep who helped at the Uhaul store in west Seattle was extremely helpful and sweet.
Deanna C | Premières impressionsThe Customer Service people were very friendly, but otherwise, I will never open another storage unit here. Only one door for loading and unloading, no space for customer parking, and almost no staff.
Tabitha C | Expérience généraleThe security card system has been out for over 2 weeks. The staff is young, inexperienced, and not helpful.
Alex B | Expérience généraleThe customer service was great! But LEXUS went above and beyond which exceeded all expectations!!!!!
Lance S | Premières impressionsI vacated the storage room only because all the contents were distributed to several persons or donated or disposed as had been planned.
Diane K | Expérience généraleGlad you were so convenient ! And there for me !
Marianne K | Expérience généraleLexus and Alex: customer-oriented; knew their facility&services;responded clearly&concisely to questions&concerns;bathroom clean:storage corridors brightly-lit, unobstructed;air fresh in all areas
KATHRYN Y | Premières impressionsThe facility is very badly laid out as there is no elevator to over half the units. How on earth can an old woman get boxes of books up over 20 steps to a storage space without hiring muscle help?
Linda H | Premières impressionsThe gal who checked me out was quick and awesome.
James A | Expérience généraleVery busy Saturday with an inexperienced employee that did not have the support of her manager or other senior staff. Frustrating for her and for me.
Rebecca H | Premières impressionsHelpful staff. The storage entry process is cumbersome.
David R | Premières impressionsTammy ( Auburn) called on 02/28 saying my Ubox would arrive 03/04 (I was quoted 03/01). Had to buy things to get me through the week, expecting to use my $50/day refund to pay for it. Received only 50
Allie S | Expérience généraleIt's nice to see familiar faces at the West Seattle location, along with some new ones. Service is excellent as always.
Robert P | Premières impressionsAwesome 1rst time experience
Brandy H | Premières impressionsMy reservation was for a 10 X 10 unit and when I arrived with a truck load of my things, I was told at the service desk that all that was left was 2 @ 5 X 10 units. This limits my storage space.Bummer
Julie S | Premières impressionsYour employee Purcell is angry and abusive. He would not move an unused truck out of the load zone so we could unload. He called me clueless and was aggressive. I am not comfortable going back there.
Lynn K | Premières impressionsThe storage unit I was promised was not available which meant I needed more units than I needed. The staff was unaccommodating around timing. From a rental return perspective everything was great.
micah b | Expérience généraleTrying to move in and out was made more difficult because the load/unload area in front of building, which was NO PARKING, was always blocked with trailers and employees cars.
susan s | Expérience généraleEveryone was very helpful and friendly. We really appreciated the free carts that were available to move our stuff in and out of our storage unit. We were more than happy with the service provided.
steven e | Expérience généraleVery professional and kind. Security is a big plus for me. Near my home, added benefit. Feel safe, in and around premises. Nice youngums.
Phyllis B | Premières impressionsEasy parking a 20' truck with full-length auto trailer. Staff was expedient and helpful at checkout. They made a stressful move like a celebration at its conclusion.
Renee F | Expérience généraleBien
Owen I | Expérience généraleArranged for the last pick up, he got held up in traffic and when he arrived (at closing admittedly) I was rudely told “should have planned better” after I had been waiting there for him over an hour.
Tara S | RéservationVery professional and helpful at pickup and drop-off. Everything was just perfect! Merci!
Paul B | RéservationBrian is the best! I have been frequenting this U-Haul since Moving to WA in 2008 & have never been so pleased. Brian and Anna are the most amazing and helpful people; you're lucky to have them!!! :)
Michelle P | Expérience généraleI have been a customer in West Seattle through several managers, and Brian Mullins is a dream. Brian is a true professional. He can work well with customers, delegate, or do every job on the lot.
Robert P | Expérience généraleVery helpful and available staff. The return process was very quick and efficient. Fortement recommandé!
Kristen B | Expérience généraleVery nice storage facility
Neil D | Expérience généraleI kept my stuff here for a year. Was in and out often. Always met and treated great. Easy in easy out. Would recommend to anyone.
MARLEEN M | Expérience généraleOnly prob i had was getting a phone call stating my unit was broken into. However it was NOT my unit (thankfully). So it was anxiety for a bit but all turned out fine Thank you
RENAULT B | Expérience généraleThe Staff is super friendly, knowledgeable, and professional. They treat every customer with the same amount of care and attention.
Billie B | Expérience généraleExcellent
douglas t | Expérience généraleClean and well maintained unit. The only challenge at times was parking access on end of week/ weekends to transfer contents into unit due to high truck rental activity at this office. overall great!
ernest j | Expérience généraleExcellent service à la clientèle. Very well maintained storage facility.
Russ H | Expérience généraleClean, secure and convenient. This storage solution worked well for our needs. The few times I needed to interact with staff at the facility, it was always a long wait, but everyone was helpful.
christina s | Expérience généraleThat is again :)
ERIC C | Expérience généraleEveryone was very nice and very helpful.
dana r | Expérience généraleIt took 6 phone calls and multiple hours to get my check out logged appropriately. Horrible experience
Shannon C | Expérience généraleThus rating is relevant to the MLK location. The manager was not willing to help out when my pod was not physically located as the same place virtually. Truly a bad experience.
Richard D | Expérience généraleLong lines bc only 1 new employee that works at a time, he wasn't give the proper support by his mang. and wasn't trained adequately. My ubox wasn't returned correctly, waiting for manager to call me.
EMILY B | Expérience généraleStaff did not check me out (twice!), so I was sent 2 notices of delinquent payment; finally got ahold of manager and he finally did it. That site should improve its staffing/management.
Dorothy W | Expérience généraleChristopher Castle offered absolutely no apology or help to get our u-pod to its rightful destination 35th in W Seattle, There was no communication telling us the pod was delivered elsewhere.
cindy m | Expérience générale