Fast friendly affordable!
James NCustomer Reviews for U-Haul at Elm St
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The customer service rep we worked with on Sunday was fantastic and everything was out of her control. I wish I could remember her name because she should be commended on doing the best she could with the circumstances she was dealt. However, there were so many trucks parked in the lot that we ended up having to take a trailer with a broken jack.
BENJAMIN DWaterville maine they def need to train their employees they all were all over the place if any questions were asked each time answer was different, the trailer wasn’t connected properly am lucky didn’t lose my car in highway, i paid cash and they sent me to return in a office that was just a drop off even though they knew i needed my deposit back, thankfully when i got to my destination here in Jacksonville the lady there did everything she could to turn around my horrible experience she was very friendly and fast to get a solution for me.. thank you Monique
PROVIDENCIA HThe owner went out of her way to be helpful with the trailer
BARRY BThe store manager was very friendly.
STEPHEN DThe girl working the counter was amazing and provided excellent customer service
JAMES MRental process was quick and easy. Personnel were very helpful and friendly. Equipment was well maintained and ready to go. I would have given 5 stars, but you need more parking, as I'm sure you know!
STEPHEN PYoung ladies were awesome very polite!!!!
EDWARD SThe location is terrible. It's very hard getting in or out. The people atr great and generally have what I need.
BRADLEY IIt was an easy rental and the workers were great. Will use them again as needed.
ROBERT GWhen you book a location that should be where you pick up, not a different location as was this experience. It was resonably close however. Staff were very accomodating, helpful and resourceful
ROBERT SThe front desk was accommodating, as I had to stay and wait for my vehicle. The technician installing my lift wasn't happy with all the work he had to do. He explained he had an injury and shouldn't be doing so many vehicles in one day. He asked why I came from so far away to have a hitch installed. He didn't want to install the wiring because he felt the wiring harness he had would work but it would be a lot of work. They reimbursed me for the wiring, I just thought the whole job was going to be completed today.
NANCY SProbably shouldn't be advertising $19,95 for a day in a van/truck if you're gonna charge me $90 minimum. Got a van for one night (supposed to be $19,95) and paid $180. Never doing this again
PAUL HHave workers who actually explain things. Have workers who actually listen then play on their cell phone. Have uhuals that actually don't have lots wrong with them and shouldn't be on the road. 20 year old mechanic drove uhual. Went to uhual with all the problems and when trying to tell them what was going on. That's when cellphone use was more important then paying attention to customer and or take this stuff serious. The uhual we had was not safe for the road and yet they plan on still rented it out. Next step is calling the state to come do an inspection of all vechicals.
courtney cVery busy...but friendly and accommodating
Sharon MWhen I was due to arrive to pick up the truck, thank God I was running behind, because the truck was parcked in a back corner between a tall mound of snow and other trucks, and behind two other trucks. Also it was covered in snow. I had requested an appliance dolly, which was not in the truck, and 4 dozen moving pads, which were also not in the truck. The back cargo door kept getting stuck when opening and closing, it was quite difficult to push up and pull down. Then getting it to latch was also an issue, as the door opened twice. The truck also got stuck on snow/ice and had to be winched out. The whole e perfect was not one I'd like to repeat. It was very stressful. Normally, my rental from this location go very smoothly, with no issues. This truck was an older model, however, so maybe that played a part in some of it. But, not all.
Lori QThese folks work the hardest. They have quite to ordeal cycling those trucks, and they do it with a smile on their face. Thanks again for everything!
TEMEKA TEasy to rent (2 times same place ) All went smooth.. I’d recommend this place
GENEVIEVE STruck was covered in snow. Had to wait to have it cleaned off. Then it was stuck in ice. Had to wait for associate to find ice melt. Truck was stated to have almost 1/2 tank but actually only 1/4. Overall horrible experience. When returning associate did apply some discount to try to help.
RICHARD BMy contract indicated that the tank was full when it was not. And the van that I had was TERRIBLE in the snowy conditions!!!
TROY LThe inside of 26 ft Uhaul was very dirty.
PHILIP PVery kind employees..
SHARMAN TI feel I WAS OVER CHARGED. 180 FOR A DAY. SO I FEEL I WAS OVER CHARGED
CROL GThe lady was very nice. I truly appreciate how nice she was.
COREE PAbsolutely appreciate this establishment and the location is perfect for all my moving needs!
AUDREY JVery friendly and helpful. Would definitely use again.
Tron HGet a bigger facility,one across the street.
SHAWN WU-Haul provides awesome service! The staff is alert and customer-oriented. Merci.
CATHERINE CU-Haul staff was great. No improvements needed.
CATHERINE CMove your location. Nearly impossible to get in and out of.
LAWRENCE CGreat service with these folks
ANTHONY GEmily,Paul,and Dominic are v professional and friendly I have become a repeat customer for a local business.
SHAWN WVery good experience. Employees were very helpful and friendly.
TIMOTHY MThe lady who helped us was amazing. Had great experience with her she's really great worker...she was really good with my son who doesn't like waiting long he's special needs n she was amazing with him
TAWNEE SProfessional, awesome transaction
FRANK FWouldn’t not recommend it to anyone bc the employers swear and curse at customers and are disrespectful and don’t even where uniforms
Keisha PI was assured by the attendant that the tires were new, but the tire monitor and the tire icon flashed all the time. Also, the warning came on for the oil needs changing, which also flashed in tandem with the tire pressure light. I was also, surprised by the final charge. Seems like I was over charged. Please advise. Colleen Higgins
COLLEEN HYou might want to check the inspection sticker for the truck I rented. It looks like it ran out at the end of last January.
PAMELA GTrailer had horrible bubble gum welds all over bc someone broke the trailer and reapir was terrible prob very unsafe rusted holes in welds and a snapped weld on front trailing arm... reserved trailer for 1030 2 ppl working the location could only help 1 person at a time so waiting till 11 before they dug the trailer out from 2ft of leaves almost behind store..employees had not trailer dolly and had to wrestle trailer by hand onto the truck ball... terrible service and this will be the last time I use this location again..
JASON MEmily Davis, Manager, was awesome! Great customer service!
Andrea HThe staff were fantastic and helpful.
WALTER PJust wish there was more space in this lot. Otherwise, great service!
Jennifer LMy experience with the folks at this Elm st. Uhaul,was pleasant and affordable.
Shawn WThe Elm st location is very tight. Also, there is no parking at all, so you need to arrange for a ride or park on the street which is not the best neighborhood
JASON CNot happy with uhaul customer service. Not calling back and when I went back they say they forgot all about it . It cost me money and time.
RANDOLPH CEverything went smooth and the women at the desk was amazing also super helpful.
SHAUN KFred was slow. It took over a half hour to rent a small trailer.
JMES HNothing. One of the best experiences I've had with u haul.
CRAIG LAll four employees we encountered were friendly, and attentive and helpful.
FREDERIC CAFTER 3 TRIES TO INSTALL IN AUGUSTA UHAUL TOOK AKMOST 4 WEEKS I CANCELLED!! I WENT ELM ST.IN WATERVILLE ME, THEY INSTALLED THE HITCH AND WERE GREAT TO WORK WITH..
DONALD LLet me pick up at the location I reserved instead of switching me last minute to a haul pickup 40 min further away.
ALXANDRIA FAll good
JOHN GThe air conditioning in the truck did not work. The tow haul would not shut off when trying several times to turn it off. Kind of a gas hog also. I had previously rent a u-haul a couple of weeks earlier and that truck was great. Just think this truck I just used was much older and a little tired overall I always have great customer service at this u-haul
MADISON TThe lot size makes it tight manuevering with all the rentals sitting there.
MARK CI was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures
david p | Expérience générale