The gas meter was on e . We had to put gas before driving out the parking lot of the U-Haul location.
Kendral DCustomer Reviews for U-Haul at Ferguson Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ive never had to go out and look for the vehicle i was renting. Also the cashier asked if i was renting for someone else. Way out of line for that question.
NANCY Rs/o
Charlene FIt was a great experience for a last minute task. Merci
Anesia COutstanding customer service 👏 👌 Great equipment easy to use!
Mervin AIndicate that a credit card is needed to rent the pickup trucks when booking.
Jasmine SLocation perfect, Equipment perfect,,No Complaints everything went well,
edward dVery professional
Eliazar EGreat Service ! Would happily go back to this location again !!
Bob HI could not check in online for some reason. Other than that, service was good and the truck I rented was fabulous! Real clean and very low mileage. All in all a great experience!!
Patricia PExcellent service à la clientèle
asid mNothing at all love you all services and a Big Thank you to everyone keep up the great work
yolanda gAlways ready to help with a smile on there faces. Very helpful and professional.
Geri DGreat Services.
Virginia Hboth the lady at the front and the guy in the "yard" were exceptionally kind, hard working, quick, communicative, and professional. I regret I didn't get either name.
Edward DNothing. This location was very clean and the process was fast. One of the employees by the name of Ray checked me in. She was very kind and professional. Merci.
Cherish BMake sure the equipment is on good condition
Emilio DAppeared to be ahort staffed.
David WFriendly exceptional customer service, Angelica answered all my questions and went above and beyond to ensure we had a successful move. I would highly recommend this location!
Julie PThanks
gilberto vTruck was clean, but needed maintenance such as muffler repairs and steering wheel was not straight.
asid mGood job
Courtney BThe people there weren't particularly helpful and it seemed like they were trying to nickel and dime you at almost every step.
Robert PThe truck I rented SHOULD NOT be rented to anyone else before it undergoes maintenance. This truck needs an alignment ASAP! I was almost involved in 2-3 accidents. The windshield wiper (passenger) broke during a heavy rainstorm. I will consider a new company.
Latisha CEverything went well.
JOHN EThe truck shook when you got the 50 mph like a tire was ready to blow or something and the brakes went to the floor.
Consuela CGreat truck it fit my nreds
Christopher RThis location is perfect
Orlando HAll good
karen dRien
Susan HI mentioned to the attendant that I had to use tape on the windshield wiper to keep it from coming off and he didn't show any concerns. He failed to give me any return receipt because it was closing.
ARLINDA FMy only negative was using the app at drop-off. It wanted me to pay even though I already paid when I picked up the trailer.
David VI've rented from this location twice since moving to Dallas. The manager, Aungelica, is professional and helpful. The employees are friendly. The location is always clean. 5 STARS!
Angela HWhen I picked up rental 1. Manager refused to change pick up time because I spent over 30 minutes in parking lot trying to get app to take my selfie for self pickup. Ended up having to go in office and asked to change reservation time and she was rude and flat out said no. 2. Truck had engine light on and off balance wheel light on the entire rental. Driver's door was coming off exterior side. And front drivers quarter panel was so damaged that door did not open or close properly. I was very skeptical to take it initially and if I hadn't been in a time crunch I would not have accepted these unsafe conditions. Very poor customer service and equipment maintenance that fell far below what I have ever experienced with Uhaul. Wont re-visit that location ever unless they get another more cs oriented manager. So disappointing.
Marshall BThose guys are terrific
Quinton HI had a mobile pick-up outside of business hours. When I arrived the truck assigned to me was blocked in by other units in the lot which resulted in me having g to wait until the location opened later in the morning to have the trucks moved so that I could access the one assigned to me.
Thomas MS.O.
Cheniya FThe staff at this U-Haul were very helpful and pleasant. The vehicle I rented was good. Good experience all around.
Steven HArea is busy, but convenient. The larger equipment is always not available because of wear and tear. Upkeep is needed alot
KENDRA JFast serice
Yolanda VBrakes very spongy, pulled to the left. Interior clean but fairly torn up. Drivers arm rest coming off, driver's left plastic by foot comes loose during driving. Inside hauling area wood tie down railings are broken and rest are falling down. These are things you need to know. I know these trucks get a lot of use and abuse so most of this is no surprise. Service as always is excellent. Will rent again in a couple of months from the same location. Merci.
Jack MManager was very helpful and professional. I had a mix up in my pick up time and she still made it possible for me to get my rental. I would recommend this location to all my friends and family.
Sigourney DExcellent service....
Lewis GThe truck was clean and the exterior was in good condition. The problem the truck had was an exhaust leak. Exhaust fumes could be smelled in the cab.
Thomas AGood employees and very great service
Alonzo Jnice GMC box truck. averaged 18,25 mpg at highway speeds!
RANDALL MThe trailer was clean and good to go but is aging; perhaps upgrade the equipment when the opportunity arises. The guy who worked the desk was efficient and personable.
Richard BTrash found inside "ready for rent" equipment. Staff at pick up location treated the customer (i.e., the revenue generating entity responsible for U-Haul's existence and primary source of revenue/profit) as a burden rather than an opportunity. Grunting and moaning in the direction of the customer does not constitute a healthy communication exchange between company and client. Overall Uhaul customer service experience was extremely poor and near non-existence.
DEREK FLeak in uhaul, made our furniture wet and ruined. Staff not helpful, sitting on their phones not assisting.
Jacob CLess red tape
James LCustomer service was excellent. Reservation went very smoothly.
Shannan OMy issue is with the lady I talked with when calling to change my reservation. All I wanted to do was switch it from Saturday to Sunday. She was able to find me a truck that I could get asap, but she didn't input the same drop off location as my original reservation even though I asked if it was the same and she said yes, which ended with me having to drive another 30 miles just to drop the truck off. She knew I had a dolly on my order and I asked to make sure I had one with the new order but when I got there they were out.
wade pEverything was good
KATENNIA COn pickup and return the staff was very accommodating and attentive
Maurece OThe service was good and the clerk was very nice and helpful
Sofiane BI made my reservation about two weeks ago. When I got there they said they didn't have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we're all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.
DUSTIN K | Premières impressions