Customer Reviews for U-Haul at Metcalf

Rating:

5.0

Excellent and good

Rating:

5.0

Great customer service at the store... thanks!

Rating:

5.0

Thanks got my things where I needed to go :)

Rating:

3.0

The location was fine and the employees were great.

Rating:

3.0

The price ended up almost double what the online prices were with insurance and a couple additions, but it was still low enough I didn't make a big deal about it--but it cost you a couple stars.

Rating:

5.0

The process was smooth and the employees was very helpful thank you for your help

Rating:

5.0

Customer service was excellent. I have no recommendations I can think of.

Rating:

5.0

The general manager helped me start a claim. She was helpful.

Rating:

3.0

The box if the U-Haul was wet. Had to wipe it all out before using it. Customer service was not friendly at all. And U-Haul itself are ripping people off if you put too much gas in but will charge you above fuel costs for their inconvenience of having to refill it.

Rating:

4.0

Requiring downloading a confusing u-haul app and forcing use of it to return equipment after hours is VERY confusing, not conveyed at all, and the hidden fee for not doing so is asinine. Upon rental, I was only informed of the inner left pamphlet page that was highlighted as "required" for returning equipment -- none of which said anything about having to download an app, nor was that mentioned ever. Not until I was returning and another customer whom was returning a truck, and unwilling to download the app that mentioned it, or the fee associated. Why can the original check-out text where pictures are taken not also be utilized for return?

Rating:

4.0

Knowing what is getting sent out and what reservations are set. They had to give me a local trailer instead of a one-way trailer.

Rating:

5.0

El servicio lo recomiendo

Rating:

5.0

The associate that helped me was so dang efficient and even patient with the clown in front of me. She made the rental easy peasy

Rating:

5.0

Great well maintained.

Rating:

5.0

I did point out upon return that the interior windshield was dirty upon pickup and posed a safety hazard. Disappointed as I arrived early for my 5pm reserved pickup and vehicle was available, I found that upon returning at 5pm the next day, was charged for another full day for picking up before 5pm. Was not informed accordingly in advance. However, Overall, this is my favorite UHaul location in the KC metro area. Others agree.

Rating:

5.0

Extremely convenient with plenty ofwquipmwnt on site.

Rating:

3.0

I had to upload my pictures to the site multiple times and it kept starting over from the beginning when I tried to drop off the truck. I'm not sure if it was my phone or the system. But I was able to drop it off but it took me 15 minutes.

Rating:

5.0

It was a good drop off

Rating:

5.0

Very professional

Rating:

5.0

Simple. Drove in, dropped off. That was it.

Rating:

5.0

The store manager was very friendly and even offered my son some information on getting a job there.

Rating:

5.0

Make the drop keys location more clearly marked/match the picture

Rating:

1.0

The price was a little false advertising, it is stated as 19.95 for intown plus (milage and fees) I went 5 miles over the expected milage and somehow the price when from 30 dollars up to 60 with the expected milage and then upon drop of jumped all the way to $103 which is very different than the 19.95 advertised. It’s was a little frustrating that the “fees and milage” created that big of a difference. I also had a online reservation for 7:30 and did not get my keys until 7:45-50, and then upon drop off I felt rushed and wasn’t able to get the pictures afterwards of the full vehicle. Very disappointed, and will recommend other truck rentals moving forward. I’ve used uhaul every other time to move before and have never had such a discrepancy on price as well as service.

Rating:

4.0

At dropoff - they said "just leave the keys you are good". I would have liked to check out with a final bill at the time instead of an unknown invoice coming via email. The invoice was correct - but "at time of dropoff" would be preferred.

Rating:

2.0

Old cars and demands for abusive miles

Rating:

5.0

I have used them many times, always great service.

Rating:

3.0

Two weeks in advance, I wanted to pickup and return a 26ft truck at the 59th & Troost in KCMO location but Uhaul stated that I could not, even though I routinely see 26ft trucks park there. This cost our non-profit time and money. Do better Uhaul!

Rating:

4.0

Very helpful staff & employees.

Rating:

5.0

truck was perfect and desk help was kind and helpful.

Rating:

5.0

I booked the rental online 10 days before the scheduled pickup date. I add a furniture dolly and a utility dolly to the order. When I arrived I was told that they didn't have any utility dolls. You would think that they would of made sure that they could fulfill their commitment to my order. With several locations throughout the city it would of be easy to get some from another location.

Rating:

5.0

Worked out great, thanks.

Rating:

4.0

there was a long line to pick up so it might be helpful to have more than i person working the counter

Rating:

5.0

Very easy and friendly

Rating:

5.0

Excellent service, very helpful people.

Rating:

5.0

Service was great. Employees were great.

Rating:

5.0

Helpful and nice

Rating:

1.0

Absolutely ridiculous. I was charged $30 for fuel when I was given a truck with less than 3/4 of a tank. When I brought the fuel back up too the amount i received it, I was not only charged the $30 I was also charged $9 for the fuel. The vehicle was dirty, it smelled like dog, and the counter representative was nice upon picking up the truck. I will not be renting from Uhaul again. I called customer service and provided pictures of the before and after and she stated that it was “a hair,” below the 3/4 garage therefore it was warranted. Absolutely ridiculous! This is how you treat your combat veterans!

Rating:

3.0

Convenient location, but had to wait at pick-up and return for someone to show up to assist me. The truck had two warning lights on when I picked it up.The truck served my needs but the overall operation of this facility was substandard.

Rating:

5.0

Everything was great. Quick and easy pickup. Return was after hours but the signage and instructions are easy to follow!

Rating:

5.0

En realidad todo en mi viaje fue excelente desde que pedí información hasta el proceso de que me colocaron el remolque y todo el camino fue súper sin ningún problema

Rating:

5.0

Dropped off truck and parked it in wrong location, the employee said we got you! He hanks!

Rating:

3.0

The trailer check was slow. But she was okay

Rating:

2.0

I waited in line for 20 minutes because there was only one person working. I’m told there was an employee in the parking lot but he was too busy pretending not to see people to assist the beleaguered young woman at the desk. Or to help me with equipment (I think that’s what he was supposed to do) so she had to leave a line of people to assist me. Even though it was nearly 10 am before I got in the truck, the clock started on my rental at 9:30 am. Not cool. The gas was on E when I picked it up . I understand not having a full tank but navigating a 15’ truck in a QuikTrip parking lot less than 10 minutes after I picked it up was frustrating. The truck needs new struts. The noise it makes when turning is scary. The cargo area was dirty. Dead bugs, dirt, what appeared to be cockroach poop- it was far from clean. I had to wait 15 minutes to return the truck because there was one person at the counter and the same guy outside doing his level best to not actually work. Nothing about this experience was great. The desk employees were polite and kind but it’s pretty clear that location is very poorly managed.

Rating:

5.0

Quick drop off in and out, no problems or issues.

Rating:

5.0

I was stressed after several days of trying to figure out how to get my daughter's Subaru to ANY PLACE which could work on a Subaru transmission...without costing more than the car is worth. It was a learning curve. I talked with a guy at a location in Johnson County, KS and he just told me I needed a car transport and what I couldn't do...never offering solutions to what I couldn't do, use my truck to pull it. He said he'd transfer me to another person who had more time to help. After being on hold and no one answered I hung up. I was surprised to get a call back from some guy. He said I could, and I made reservations, get the empty trailer from one location, pull it with my truck to another U-Haul location, and a get a capable U-Haul pickup there. When I arrived to get the trailer they said I couldn't do what the phone guy said I could. Tuesday was the ONLY day I had the time in the next 10 days to get her car. The trailer location didn't have a pickup available to get the pair in the same location. My day was going down the toilet. Thankfully, the store manager offered a solution I went with. I REALLY want to let EVERYONE know thru the whole event they treated me with kindness. The rest of my day went as best as possible. I was able to solve a small snag at Lee's Summit Subaru getting the car off the trailer by myself...only because I watched the tow company put the car on after having no knowledge or experience how the straps and wheel cover worked. Ultimately, the whole day was a win, but it was MAINLY because of the kindness by the associate and manager at the 7740 Metcalf location. Thank-you U-Haul.

Rating:

4.0

Aside from the weir fees attached. The rental was fantastic. Environmental fee?

Rating:

5.0

Drop and go service!

Rating:

3.0

Slow, didn't know where the keys were even though I made reservation hours before, truck windhield DIRTY and dash and seats dusty

Rating:

1.0

I rented a 26-foot box truck from Thursday to Monday. The cargo area leaked, and my belongings got wet. There was a cut in the sidewall of the front passenger-side tire measuring 2 inches long and 1/4 inch deep. The weld on the ramp broke, making it impossible to stow the ramp properly; I had to support the weld by hand from underneath the truck to get it stowed. In conclusion, U-Haul management shows no sense of responsibility regarding customer safety or vehicle functionality. Even a child could have spotted these defects if they had simply looked for them.

Rating:

5.0

The speedometer was hard to read.

Rating:

5.0

Very friendly staff. Smooth and easy experience overall.

Rating:

1.0

Our in-town move went off without a hitch but it was not a pleasant experience. This location was perfect for us but I would recommend other find a newer / more well maintained store if possible. The store was filthy and while there was one employee sweeping up - that felt like a losing battle. The customer counter has turned into a hovel of sorts with more personal effects, day old coffee cups, sunflower seeds and detritus that I could ever list. If I didnt know better - I would think that a fraternity had rented the space for parties over the weekend. The lot is over-stuffed and needed to be re-surfaced and re-striped 10 years ago (I have a feeling we will never see this happen). The U-Haul was a U-Haul - it functioned properly even though it was given to me with less than a quarter take of gas. I am glad I took pictures at the time of pickup bc I was overcharged by $85 for my 2 hour 12 mile journey. I'm sure this is their normal course of business and just another way for U-Haul to grift the public and make it painful to find recourse (which took an hour, on the phone, and required photographic evidence). Yep - they attempted to charge $30 for a fuel up and $35 for fuel + a $15 insurance policy which I never agreed or signed for - I wonder how many people never open their receipts b/c it was a 2 hour journey, you returned it exactly as they picked it up and even did them a solid and put $5 in the tank after they gave it to you nearly empty. Thanks for a great experience.

Rating:

3.0

Pick up was a pain. They had two people behind the counter. One person was working the general manager was not working. 10 people were in line. She said whoever filled out online before getting here come up to line. No one else could be held by her. She sat on her phone, sad on her phone, taking personal calls and text during and checkout. I had a problem with the website went up to ask her if she could help me. She said no get back in line until it’s your turn. She said another 10 minutes during nothing and then finally started helping people. It was very frustrating to see one person work and one person not working taking personal calls Even when I was at her counter and she was helping me, she interrupted herself, helping me by taking a personal call to text She was very frustrating had no sense of Customer Service

Rating:

2.0

I was given/ charged for a 15’ truck - I only requested a 10’.

Rating:

5.0

Staff were super nice

Rating:

1.0

I actually already posted a Google review stating that this was the worst experience with uhaul I'd ever had. The staff was unprofessional and unprepared, the truck's inside was disgusting and outside was falling apart with a gas leak, and they lied to me then charged me extra for it. I will never rent from this location again.

Rating:

4.0

Gas level was not at 25% at pick up

Rating:

5.0

The staff was awesome and very helpful. Appreciate them assisting when the app was acting buggy.

Rating:

1.0

You changed my reservation then charged me for a different drop-off. The ratchet straps didn't work - that's a dangerous safety hazard!!!

Rating:

4.0

Easy to rent. Pickup and drop off was great.

Rating:

4.0

The only negative was that I ordered furniture pads and they ran out so we were scrambling a little. If someone orders an additional item you should confirm that you actually have it. Otherwise was a great experience.

Rating:

3.0

Lady at the counter said there was 1/4 tank of gas. When I drove 5 miles, I looked at the gage and it was almost empty. Brake peddle was loose and I thought a plastic cup was rolling around the floor. You would think I was renting a Rolls Royce considering all the requirements I had to go through on my smart phone. False advertising when a $19, 4 hour rate came to $108 dollars.

Rating:

5.0

It was an easy process and the U-Haul was in great condition!

Rating:

1.0

To expensive.

Rating:

5.0

Very fast easy and simple great customer service. Thank you

Rating:

5.0

Great

Rating:

1.0

This is the second time I’ve been overcharged at this location. It’s starting to feel like a pattern.

Rating:

4.0

Check-in was Rough. I give that a 2-star. I couldn't find the truck anywhere in the parking lot. My app did not tell me it was parked one block over. When I finally tapped on the CS button to contact customer service, my app decided I had the truck and move onto the "return truck" page. I DIDN'T EVEN HAVE THE KEY YET! The CS Rep was awesome, gave me directions on how to get the key, and all was good. The process too entirely too long! The rest of my experience was lovely. The truck was easy to drive and worked out well for my move down the street. Thank you.

Rating:

4.0

Truck was available after first booking at Lenexa, they mentioned 15 ft truck was unavailable but reserved one at Metcalf. Truck did the job, only issue it hard a hard time starting when parked on my driveway which had a slope, otherwise did the work, drove 31 miles and added $15 of gas

Rating:

4.0

This was a very good experience. The staff opened right on time. The interior of the vehicle's cab had not been all cleaned out. There was still some trash on the floor. The vehicle drove well.

Rating:

3.0

The employees seemed like they didn’t care to help. The check in process took a long time. The truck that was given to us had stuff in the back that we only noticed after we got to our first stop.

Rating:

5.0

The young lady that helped me was just wonderful! She was polite efficient got me on my way and when I returned she helped me unload the trailer and get checked in in about five minutes. She has a wonderful employee please pass this rating onto her. Thank you very much

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.