Since we usually pay for a 2 day rental and only use it about 1 and 1/2 days, what does it matter if I am 30 minutes late picking up the trailer? I put in a reservation to pick it up at 6 pm and arrived at U-Haul at 6:30 and got a snide comment from Kyla (sp?) the 20 something year old behind the counter. I have waited at this facility for up to one hour before, so it seems pretty hypocritical of them to tell me I am a half hour late (especially when facility is open until 8 pm). At least Kyla is an improvement over the heavy set blond who used profane language in front of me (including the f word) when chit chatting with her co-worker.
Doug WCustomer Reviews for U-Haul at Metcalf
Testimonials From Recent Customers
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Quick and easy drop off.
Tod NSimple process and everything went great!
Mike BNa
Cameron PThe truck has som transmission issues
Michael SExcellent customer service by knowledgeable, articulate, honest front desk staff. Efficient, clean and competent installation and checkout. Exceeded all of my expectations.
Marc WMindy and her crew are always friendly and helpful
Kevin AAmazing location! Very well trained staff who are knowledgeable and eager to help with your moving needs. I would highly recommend this location.
SHAWN CExperience was great! They were very helpful and the pickup/return process was quick and easy.
Jusitn LThe advertised $19,95 in town move turned into $70 with fees and mileage and some $1 "environmental fee"?? Very deceiving especially since there is a "rental rate" as well as a "rental charge" -both $19,95- doesn't make sense. Do better with more clarity on your expected charges
Stephen Llong customer waiting lines and times rude customer service personnel could unlatch and lift off trailer tongue from ball. took 21 minutes i seldom have to use a small trailer. have always used u haul, but will not do so again
David DThe new requirements to rent a pickup has changed but you have nothing about this on the application. I went with another vehicle concerned that my wife and stepmom would think it was a scam if someone from uhaul called them claiming to need information. It's too bad we live in a day that you and I have to do this. Just wanted some upfront notice.
Aaron BThe employees at the location were perfectly fine, but the policy of needing to provide two personal references and requiring one of them to be called and spoken to over the phone as "meaningful assurance" is absolutely ridiculous. You've got a copy of my ID, you've got my credit card info, I have a past rental history with Uhaul, and you're still acting like I might be trying to pull off the heist of the century with your crappy Chevy pickup truck. It's literally easier to rent a car from any major car rental company and drive it cross country for a week than it is to pickup a U-haul for a two hour Ikea run. I would think that in the year 2024, you'd be able to come up with some form of fraud-detection technology a little more sophisticated than asking your customers to let you cold call their family members at work. I'm not even sure what you think this "meaningful assurance" proves. If my intention was to go around stealing trucks from U-haul, I'd simply have a buddy waiting patiently on a burner phone ready to tell you I'm a fine, upstanding citizen. Anyway, I'll rethink using U-haul in the future.
Myles GArminita (sorry not sure of spelling, please correct) & Seth were very helpful. They worked me in the next day so we could continue our vacation as planned.
Mary TAbsolutely great people to work with. Thanks gang.
David WWorst customer experience I have ever had in my life. If there was a 0 start I would give it. I made it clear that this was my first time driving a truck like this and that I was a bit nervous. On top of that I am renting a 15 foot truck and moving from Kansas City, Missouri to Madison, Wisconsin (592 miles) Their only advice was "make wider turns", and "if you can drive a car, you can drive a truck" . They provided no explanation on how to use or drive the vehicle and no compassion whatsoever. - They could not take even a minute to help out, just gave me the key and said you are ready to go. The truck and equipment was very old, bumpy, loud, but it worked for hauling. For a vehicle like this, I guess it was expected so cannot complain about it, but it would have been nice to get some customer service and have this explained before I go on a 592-mile journey. They include the milage of 592 miles knowing that we would go over because people have to stop for gas and food and then I had to pay $1/mile extra. You would think for a 592 mile journey, they would be a little more understanding and give some leeway. Ended up paying $71 extra Anyways, we made it, so life goes on
Sameer SWould be really nice to have a small, simple waiting area...just a few chairs and some old magazines. As it is now, there's only one uncomfortable "office chair" in the middle of the storage area.
David RSuper fast drop off!
William BThere is always a long wait in line. This needs to be addressed.
John TThe truck wasn't swept out very well before I picked it up but I'm thankful for the rest of the experience in loading, moving, unloading, etc.
William BInside and outside staff did a nice job getting me set up and going down the road in a simple and speedy way!
Jim Hs/o
Ambush HGreat service with a great sense of urgency.
Jim MU-Haul doesn't understand the effect it has on customers when you are able to reserve a dolly on the website but be told they're first come first serve when you come in person to retrieve the dolly and truck. Reserving an appliance dolly is suggesting we have very heavy equipment to move and to be told ALL dollys have been given away based on a first come first serve policy is unacceptable. U-Haul needs a better system for reserving a dolly in the future. Customers should not get their hopes up when reserving a dolly from U-Haul locations knowing it doesn't mean it's guaranteed if a walk in gets there before you and it's given to them.
Keenan HI reserved a trailer at a different U-Haul location, but was told that I had to pick up the trailer at this location, 25 minutes away. When I arrived here, the reservation system was down, so it took nearly an hour to complete the rental transaction. Not good.
Justin GJust continue to provide good service
Karen MThey provided a fairly comfortable waiting area and the staff was friendly. Seth showed me how it all worked before I left, which was much appreciated. I was not told beforehand that the "quick connect" is extra. This was not included in the estimate I was quoted on the phone when I set up the appointment.
Maggie HUhaul Employee was nice and knowledgeable about the equipment, trailers, etc. Will recommend this location to other because they have many trailers, trucks, and any equipment that you may need. Good service!!!
Winfred JI reserved a pickup truck and was given a 15' moving truck. I had no need for such a large vehicle and wasn't given an option of anything besides cancelling my reservation. Customer service was exceptional but I was a bit dismayed with the lack of notifications after having been moved from my original location to one further from my desired pick-up spot due to the pick up I requested not being available at location #1. It also wasn't available at location #2.
Craig MRemove the previous customer's trash.
Robert GFantastic, friendly service. Vehicle wasn't clean and had too many blankets inside that took up room. But not a big deal.
Kevin MThe truck I picked up was was clean, but it obviously had seen better days. The driver's seat was uneven, dramatically leaning to the left, which made driving very uncomfortable. The cab was noisier than it should have been as everything in it seemed to rattle. The overhead door of the box was hard to open and close.
Arthur MThe truck jerked around so much my neck is still hurting today.
Jake HIf you reserve a truck and take money off of my card I expect for it to be taken off not to be charged for full amount when I get to the location.
Joana MThere were pallets left in the trailer when i picked it up. Those pallets ended up putting a hole in my new couch. Really would have liked those to be removed prior to me taking the trailer.
Kevin MEveryone was helpful and friendly
James VComing from the North, The big U-Haul sign and secondary lot were confusing. Turned in there first, to find out the office was a block further south.
Scott HThe gentleman who waited on us was very polite and professional. Best truck I have ever rented
Paul CMy second hitch install. All went well, quickly and was provided friendly service.
Erik EAlso since I had to go to a different location to pick up my trailer, when I called your 800 # Sarah offered to discount my rate from $320 to $300. Of course when I get my final bill. Its still $320 NOT the $300 I was promised. Now nobody wants to address my issue. Everybody says you got call so and so, or talk to your local office. What a bunch of BS.
Charles EIt was awesome. Picking up the equipment in KS everyone was so friendly like family. Helping me get a better idea of options based on what I was planning to do. When I returned it in TX it was exactly the same. You have a great set of people that have sold me for life. As easy as this move is I will be using U-Haul again. Keep up the great work. Thank you for helping my family!!
BRANDON CHad to wait 40 minutes even though I had a scheduled appointment. I traveled from Overland Park, KS to Chandler, AZ and they gave me a 20' vehicle which had over 75 600 miles on it. There were many times where I did not think the truck was going to make it for the long haul.
Nicholas KAwesome people
Patrick GThe app experience wasn’t as good as working with the people at the location… I’d recommend people skip the do-it-yourself app and just work with the staff directly.
Jeff MWait time was extremely long, they didn't have the trailer there, so we had to come back and get it. The location seems to be short staffed.
Alexis BNo complaints! The truck was a little dirty but not a big deal. Fast and efficient service!
Michelle BSeth C. was fabulous! Knowledgeable, Professional, Thorough! Love it! Great experience! Thanks so much!!
Cynthia SWhile the truck worked and was clean of debris, the engine ran hard and especially had issues with hills (up and down) even when empty. Glad I was only using in town
Angie WThe General Manager and all her employees are absolutely wonderful. Rental was very quick and efficient and the return was a breeze. Best U-Haul location in the KC area.
Chris MLooks great!
Brian KSecond time renting from this location. Very efficient and well managed.
Richard BAmazing experience. Very well run location. Will definitely return!
Shawn Cuhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.
Aniko G | Expérience généraleThey took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back
Diane W | Expérience générale