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amoussou cCustomer Reviews for U-Haul de Lachine - déménagement et entreposage
Testimonials From Recent Customers
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Staff is very friendly and helpful.
Sean MEverything went very well and the staff were good. The only problem is how long the line is. You need to streamline the process
jennifer bParfait le service
bruno hTrès mauvaise organisation, temps d'attente beaucoup trop long, vous devriez au moins avoir un ou deux comptoirs pour les personnes qui ont une réservation et un autre pour les autres services. De plus quand on réserve un véhicule dans un centre et qu'on nous dit à la veille qu'on devra aller chercher notre véhicule dans un autre centre beaucoup plus loin et qu'on nous dit que c'est une pratique normale cela veut dire que vous vous foutez complètement de vos clients. De plus vous me chargez du kilométrage supplémentaire c'est insultant et aussi des frais de nettoyage du camion qu'on ne m'a jamais avisé au départ en plus que le camion était très propre lors du retour et n'avait à mon avis besoin d'aucun nettoyage. Pour toutes ces raisons et d'autres que je ne parlerai pas ici je ne ferai plus affaire avec votre compagnie et je ne vous recommanderai à personne et même aviserai les organismes concernés de votre façon de faire.
Raymond LThe location or installation rather, was one thing. The most important par for a client, which is the SERVICE, was awful. The staff there treated us like we were begging, for money. They were condescending, disrespectful and treated, not us, but the other clients that were there with disdain. Really disappointing experience.
juan sNothing. Good, easy service
melissa cRien
FRANCIS GReally super nice guys work there !
Ahmad H | Premières impressionsIt was an excellent choice to choice U-Haul for my storage needs.
Chris S | Expérience généralei initially booked a 10' truck for a one-way trip to toronto. i received a call from someone at u-haul the evening before my pickup date who offered me a different vehicle since there was apparently a shortage. i was initially asked to take a 26' truck but after expressing safety concerns (i've never driven anything that large before), we settled on a cargo van. when i arrived to pick up the van, i was informed i had no vehicle linked to my reservation. i had to spend another 2 hours on the phone with u-haul head office to figure out alternate arrangements. i would rate this experience as 1 star but i'm giving it 2 only because the rep at head office and the employees at the depot were sympathetic, and tried to get me on the road as soon as possible.
Sarah LNotre équipement a été endommagé par la grande quantité de souris. Les boites de poison ne servent à rien et ont été remplies seulement qu'une fois à notre demande. Plein de crottes de souris partout dans nos choses. Service difficile au bureau, non acceuillant , non bienvenu et aucunement chaleureux. Équipe nonchalante.
Joanne G | Expérience généraleI paid for 24hr access buy never got it. Plus I called to remedy the situation and it never got remdied technically I'm owed money Lynn
lynn g | Expérience généraleUne seule personne pour le service à la clientèle.. comme le temps d’attente était trop long, nous avons procédé avec le retour par soi-même. J’aurais voulu parler avec quelqu’un car on m’a chargé 18$ de plus que prévu, alors que les kilomètres qui le justifiait concernent le point de service qui m’a été assigné (Blainville au lieu dé Sainte-Agathe-des-Monts tel que désiré. J’ai trouvé ça vraiment déplorable… une façon déguisée de faire de l’argent, alors que le client n’a pas de moyen de se défendre ou de faire valoir ses droits.
Dominique DNothing to do with the location but rather the call centre. Failed to ask if my Ontario license was enough to drive a 26 footer. The Quebec location did not allow and required a class 3. Ontario does not have a class numbered scheme but rather a letter license scheme. Clerk at location never tried to consider the Ontario scheme and only considered Quebec scheme. I ended up doing multiple trips. If I would have known ahead of time, I could have made cheaper alternate plans. Very disappointed.
andre pVery good
KARIMA BMore staff
Chris SJ ai estimé un nombre de Km et on réaliter j ai fait moins que le kilométrage estimé. Alors lors de retour de l equipement il m ont demander de payer plus je sais pas pourquoi sachant j ai fait moins de Km.
ZOUHRI TI had problems with the website adding a second and third driver. It was a huge pain to be honest, had to speak to customer service many times and no help. The trailer we got leaked water onto our equipment. Apparently it's an issue with all the 5 by 8 trailers.. but still, not Impressed. Would appreciate some money back on my order.
Matthew Rdespite the facility being fairly clean and maintained, there is a mice problem and we recommend that if a unit is rented out longer than a few months, it should be mandatory that the mouse traps be changed at least once every 3 months, that may help reduce the mouse problems the facility has. an email/text or letter by mail could be sent to the renter letting them know their locker needs a new trap and they need to be present. personally i would prefer to have to show up at the locker once a quarter to do this than to lose my belongings because mice got inside and peed/pooped on my things.
Francois L | Expérience généraleThe staff, is incredible and also the manager is a incredible woman!!
madyson BI rent from uhaul 3 times weekly and today they over charge me for gas they told me it's an American company so they have to charge me American rates according to their system.. I guess I will just have to take my business elsewhere
carby kStaff was not very 'motivated' and had difficulty explaining. I also paid for 150 kms but did only 100kms...they told me it is the same price regardless...however that is not what my contract says. They were not necessarily rude...but not pleasant. The area itself is ok, and convenient though. Too bad i was over-charged...leaves a 'less than desireable feeling' on what i was hoping would be a good experience to base a long lasting relationship.
Jason DEverything was excellent and easy the only pb is rat , I found loads of rat dropping ,
Meriem S | Expérience généraleEmployees should be able to confirm truck drop-off location during pick-up. This process of having to call a number when you've already paid for the truck and you're already on the road is stressful and makes no sense.
francois DRented a trailer, the only one left had a tire issue, had to negotiate another one at the same price, the trailer should have been inspected prior to the pickup, was refused the 50$ credit for my rental not being available… very frustrated
Pierre TStaff was so rude. Her name is Sophia , she doesn't know how to do the job and listen to customers. Half the time she spent on her personal phone calls making the customers wait. I i had to ask question, she doesn't know anything, then i asked the garage guys they were helping me, out of no where Sophia came in , leaving the customer she was attending and started shouting at me that i am not allowed in garage. Same incdent happened twice when the garage staff asked to move the car from the garage. I would never come to this uhaul ever. I prefer and recommend going to other places, just not here. She should know how to talk to customers and how to respect them. Thanks
rajit kMerci pour votre engagement Juste quelques suggestions : Prévoir des ciseaux pour couper le ti-rape quand le client prend la possession de son unité et prévoir les balais pour les nettoyer au départ. Merci
Natalya B | Expérience généraleI wanted a receipt for my tranaction and payment and they said it was only available by email... Repair the printers and privide me an actual printed receiot please.
Anthony MUne imprimante qui fonctionne Camion intérieur devrait être propre et sans déchets
johanne p1 st of all communicate with me in french! I had really a bad experience……. Will talk over the phone please call me. Bernard lanteigne. 514 795 6070. Thanks I'M WAITING FOR YOUR CALL THE LASTEST MONDAY TKS!
BERNARD LThe ability to speak English would be very good. Although they did try hard to accomidate.
doug s | Premières impressionsThe transmission of the truck was not working well. The gaz level was at 1/8 (not 1/4) . (it's say's on the dash 43 miles to empty). The floor has a soft spot dangerous if you step on it. Only good thing is the service. Staff is really nice and work fast. However, I will probably go with Discount next time.
Simon JI can’t imagine anything, my experience was fantastic and painless!
robert pI completed the online pre check-in however your system did not recognize any of the details i entered at while i was at the counter and your u-haul associate had to re-enter all the details once again. The u-haul application (android version) does not work whatsoever. Your staff at the location was pleasant and helpful and I appreciated their assistance during my rental and drop-off of the utility trailer.
Joseph PWhen I returned the vehicle after hours, it seemed like all the signs outside with return instructions are only in french. I would suggest adding exterior english instructions as well, following local language laws of course.
Mark BCustomer service that is transparent. I was told that I had 180kms and this changed on the contract. I would have never rented if I knew it would be less. I was charged 73$ more that I asked to be refunded because of this false statement when I made the booking and nothing has been done. I'll never use uhaul again and write a bad review based on this situation. Bad customer service and follow up. First time bad experience with uhaul from renting multiple times and my last!
Joshua GThere was a snow fall Friday morning, when I picked up the truck Saturday morning the vehicle was not cleared of the snow. There was no snow brush inside the vehicle. I had to use the brush from my car. As well the roof had about 6in of snow on the roof, it was very dangerous to drive on the highway.
Paul WJR (service desk person) was very professional / good service / thx
pietro t1) I called ahead to reserve the trailer I needed to rent, but when I arrived around 5pm on a Monday night, no one was in office, sales area, or in the yard... I wandered around for 15 minutes calling out, and no one was anywhere... finally someone arrived and then there were at least 5 Uhaul employees walking around. In my opinion, there should always be someone in the customer sales/showroom area... otherwise people could easily steal items and no one would even see them. 2) I am from Toronto and only 1 Uhaul person spoke English... I had to struggle speaking French to communicate 3) They rented me an open trailer but the chains didn't fit my trailer hitch. They had no idea of what to do, or how to use an adapter to make it fit... I would have been left stranded, if I hadn't changed to a covered trailer. 4) I have been a very loyal user of Uhaul rentals for the past 10yrs and spent at least $5 000 on rental trucks and trailers... in the past 6 months I have had serious problems with Uhual and have not been impressed. In future I will have to consider finding an alternate rental company .
daniel m1 hrs for rent...lost my time at this place
Marc PBon service! La camion n’était pas très propre à l’intérieur, liquide collant
johanne pGood storage experience. Only one issue and was resolved promptly by the staff.
Erik H | Expérience généraleEverytime I rent from this location the service is atrocious. This time, the wiring on the trailer I reserved was defective, so I had to make do with a different, unsuitable one. The staff didn't apologize for the inconvenience caused. When I returned the trailer I uncoupled it in the clearly marked drop off zone, only to have 2 employees then tell me that I had to recouple it and move it to another area. Neither of the employees assisted in uncoupling or recoupling the trailer. Once I moved it, the employee who uncoupled the trailer was unable to do so and became hostile when I didn't understand that he wanted me to jump on my car's bumper in order to dislodge the ball. I then had to explain to him that this wouldn't work and backed up my a car a bit to dislodge the ball. He was smoking the whole time he was trying to uncouple the trailer. In general, every staff member I have encountered at this location is unfriendly, incompetent and slow. I have made numerous complaints to this effect, to no avail. Unfortunately, there are no alternatives to Uhaul in my area, but if there were I would never give a dime to Usuck.
andrew pThe clerk seemed bored and wasn’t very friendly.
Jean-Francois BFront straps of the dolly short for car has big wheels.
Abdussalam SThere were too much rat droppings over my stuff and furniture. I put my sofa in the garbage. I am so sad because of the rat .
Mehdi R | Expérience généraleOrganized place and friendly staff
ashraf z | Expérience généraleThere was cigarette ash in the cup holder when I got the truck
KAREEM IAll persons I had contact with were extremely helpful. As for Spĥia, I was very, very impressed with how she directed all functions of your system. She gets 11 ***** (stars) BRAVO to all!!!!!
Percy G | Expérience généraleBien
Lakhmeet sI Arrived 15 minutes before my Location time and left one hour later....Wating was long, gave me wrong truck then took for ever to switch it because they were now serving other customers.
Vincent LKeep going
Marwen KIl y avais des souris dans mon box
Julie t | Expérience généraleThank you to Sophia for the amazing service. She went above and beyond to help me. She was professional and friendly. Merci.
Massimo C | Expérience généraleI have been a client with this storage facility since 2017. I have noticed in the past year that the mouse/ rat problem has gotten much worse. a normal commercial/industrial building of this type always has rodents but recently they have gotten out of control. I found a dead mouse in my locker and huge amount of droppings. I know that the other clients around my locker are storing items that attract them and smell very bad. U haul should put a clause into the lease permitting. Access to any locker that is suspect of containing items that would attract rodents. I brought it to the attention several times to an employee that there was a very bad smell. They said that they could not do anything about it because they can't open the locker. The solution was to install a air freshener to mask the order of rotting food.
Workman I | Expérience généraleThe manager was amazing. She was extremely kind and professional. I will definately recomend that location to my friends and family.
Selby HSuper efficace la dame, serviable et entreprenante.
Mohamed HRien
Martine CThe car door wouldn't unlock with the key. I never got the return receipt. Who rents a car with 1/4 tank of gas?
Salar SAdding a charge for fuel rather than having me return the vehicle with the same amount of fuel feels like a scam. When I asked if I was getting the money I was charged for fuel back the rep did not know what I was talking about.
Bowen SThe first two trucks provided to me had non-functional windshield washers, so I could not take them. The third was provided to me with a pad lock on the back and somebody else's possessions inside. Personnel from the location did come to retrieve the belongings that were left in the truck. I never received the contract for the third vehicle. The oil was low and the oil cap was missing (we put on a new cap and added oil, at our expense, partway through the trip), but the truck was very stinky from burning oil from the time I received it until I noticed and rectified the problem. I've rated this as only below average rather than poor because I hear it's pretty typical of u-haul trucks to be severely lacking on maintenance.
Renee BSophia was great and very helpful when I had some problems. Other staff not always the most helpful but she was great!
Melissa H | Expérience généraleBack rolling door was very difficult to open and close, requires some maintenance.
giovanni nnot the gurls in charge she very very rude with costumer
ANDRE MExtremely bad experience, will never go back. I will source another supplier. The Black guy was extremely rude and offensive. He was offended when I asked him why he was taking a picture of my drivers license with his personal cell phone. Also I do not appreciate any one taking a picture of my legal documents for any reason. He immediately refused to rent me the trailer, I had previously reserved. I ended up going somewhere else. He even interfered when the other guy tried to serve me. The other guy came out when we were leaving to apologizes. Some one from customer services could call me. Merci.
Michel SI had this unit for year. The only issue was that it was getting expensive.
Patricia P | Expérience généraleHi there , I reserved storage by call and they gave me better dear and first 4 weeks free bcz i rented u haul as well but when I appeared at the location they didnt gove that price they charged me 384 thats not good thing by call they gave me different code i had reservation number contract number aswell but they said they couldn’t find my reservation that i did day before by call even when i opened vehicle it was smell so bad of smoking someone did smoking inside
angrej sYou can improve it by reimbursing the money to customer if he/she fill the extra fuel by mistake in fuel tank. As i got a cargo van with 75 % full tank with fuel and i used only 25 % (half quarter) of fuel to complete my task/moving. But before returning i filled it up by 75 % fuel. That means i put 25 % extra fuel by mistake, as i had no idea about how much i should put. And when i went to return it and asked for the reimbursement of extra fuel put in the tank. The office person said that u haul don't give the money back for extra fuel we put. And i lost $20. Called customer service and they said the same thing. You guys are Making scam with the customer. I know if i got the van with full tank, then i could count the fuel level and return it with full tank. Anyhow, good strategy/business to make money from customers.
HARPREET SThe person who helped me didn't really know what to do. He wasted a lot of time wandering around. Also, he was on his cellphone having a conversation which was not related to his job.
ness g | Premières impressions- Rude staff - I found mice in my storage
Youssef B | Expérience généraleGreat staff!!! =)) Access by foot from main entrance to storage units should be accessible inside for customers as well.
Ann M | Premières impressionsI reserve a 10 by 15. And only got a 10 by 10 with no valid explanation
Jeffrey S | Premières impressionsThe service onsite was ok but service over the phone was poor! Long waiting…
Charles h | Premières impressionsEverything was fine. I want to remark the cleaning of the unites excellent!
adrianna Q | Expérience généraleExpensive, rodent feces, and no possibility to get the days left reimbursed. I was horrified to find that mice or rats were living/pooping/ruined my 300$ papasan chair cushion. When I used the truck service I also asked to get the month free as stated on most of your walls and they said they didnt know how to do it. Overall very disappointed. The mouse coming out of my lazyboy chair while moving-out was the last gross drop that made me leave this bad review.
jessica l | Expérience généraleI really enjoyed the online check in and that the lock was included and already in the unit. It was a bit confusing at first to enter the facility because I had to enter the access code into 2 keypads, but it was not clear which keypad needed to be entered first. Finally, when I moved out I noticed that there were a lot of mouse droppings in my unit. I had no food stored in my unit. A lot of the droppings seemed to be coming from the mouse trap in the corner. It is for this reason that I will not be using this facility again and will not be recommending it to others.
Roland Y | Expérience généraleOnly suggestion is instructions were not clear. To open the little door you need to enter the code in the big door first and then the little one. Entrance instructions were not clear. More pictures and more guide were needed.
Andrea M | Expérience généraleI found myself locked out of the building, with my friend's car still inside , my fault. I was able to contact the manager, Sophia, after hours on a Friday night and she fixed the problem for me. I must say, I was impressed and overjoyed that I was able to reach her through the Uhaul contact number. She was extremely pleasant and very understanding of my situation (I had returned to the storage building after hours and had not paid for 24hr access). The problem was quickly resolved and I was able continue my moving.
ERIC D | Expérience généraleI don't understand if should receive an access card or no
Oleksii B | Online Move InThey didn't notify me about the rat and mice problem they we're having!!! Currently going through a claim! Worst experience ever after wiping down each truck I rented to be professionally but didn't get the same results from them will never give back 1$ to uhaul
carlo c | Expérience généraleSometimes, people do not provide objective answers to customer questions.
Renato G | Expérience généraleExcellent customer service. Other than a quick cleanup required on my part before making use of my locker, everything went fine. Unloading was a breeze and facility appears well maintained. I think I made the right choice.
Phil C | Premières impressionsUhual always maintains the most the most professional people there to help. Their process is always simple and convenient with their emails and text confirmations. Its reassuring to have your tools and rooms booked with uhual. The prices out from moving are always the best to rent a truck for the day, rooms are an affordable price. Overall Im always happy to book with uhual either last minute, a day in advance or a month in advance. Thank you for saving my life literally!
AMELIA D | Premières impressionsThe facility at Lachine was clean and the staff was very courteous. They addressed my concerns in a timely manner.
warren a | Expérience généraleThere was rat feces, urine, and a dead mouse in my boxes.
Tristana M | Expérience généraleWe should have gotten a month free because we also rented a truck! We saw signage for this in a few places, but the agent refused. There was a long lineup for the desk and the staff seemed extremely laid back. We were given literally the furthest possible unit from the entrance, despite requesting something closer and there being at least 20 closer lockers with green tags on them.
Jennifer S | Online Move InAll employees were great. Smiling and professionnel. Most probably not earning a lot but did not show
normand p | Expérience généraleIt was confusing to know which keypad to enter the access code first. Other than that everything else was super straightforward and easy!
Roland Y | Online Move InThe office staff was very helpful
Kirsi U | Expérience généralemerci pour tout
Maurico G | Expérience généraleHaving inquired before my billing due date (July 2) about the fact that I was unable to move out the the 2nd due to the fact that my movers were not available that day, I was very grateful that the staff provided me with two days grace so I was able to move July 4th without being charged. Thanks you UHaul for your understanding and generousity.
catherine p | Expérience généraleStaff was definitely friendly but the wait left something to be desired as I was greeted supposed to have started but had to help a coworker with something then told me I would have to wait as it was now time to clock out for him. This left me waiting for a good solid 10 or more minutes as the customer being helped was having issues with car compatibility. There were 2 other customers behind me who also looked impatient. The facility is very clean and easy to move the dollies in unlike previous places I've gone to who had floors of carpets this often made it harder using the dollies but here the floors are well taken care of and it slides well for an easy move. I give this 4 stars because although it was a wait the staff was friendly and the move to the storage went really well and was done in a matter of minutes once we had the dollies loaded and ready to go. I also love that they give you a map to locate your u it easier as sometimes i can forget directions.
Marie B | Premières impressionsVery clean, very organized, excellent online check-in with lock waiting for me in the locker.
richard b | Online Move InWhen I moved out, I found my unit was COVERED in mouse/rat feces. It was disgusting. But worse is that I have yet to receive a response from the manager regarding the fact that I was charged an additional month of rent days AFTER moving out and cancelling my contract. Horrible service, I absolutely would not recommend this location to anyone.
BERLIN R | Expérience généraleReally a great storage facility. Particularly like being able to load or unload indoors. Merci!
steve g | Expérience généraleNo lights in your unit Bring a flashlight
kerry j | Expérience généraleNatasha helped me and went above and beyond to get me a storage locker during the blackout. I appreciate how much effort she put in to getting me my locker when I have a van full of everything I own and no where else to put it
Felicity L | Premières impressionsShe is the best
Michael M | Premières impressionsEverything is good but I find a little bit pricey but that's everything today.
PAUL C | Premières impressionsLes agents sont sympatiques et patientes bon service..
MARY G | Premières impressionsCheck-in process was very easy and quick. Location was clean and very glad that the unload area was indoor with a place to back up a trailer load ramp (elevated platform). I was mistakenly charged for the 1st month even though I was supposed to have the 1st month free based on trailer rental. They resolved this and credited me the 2nd month within 1 business day and minimal hassle from me. Very happy so far with this experience.
Erik H | Premières impressionsvery good
zhiping l | Premières impressionsJ'ai trouvé des crottes de mulot dans mon sofa, mais heureusement le reste de mes choses n'étaient pas abîmés. Merci
Pascale M | Expérience générale5x5 unit is actually 56 inches instead of the 60 inches advertised. my 57 inch tool box was supposed to fit but to my surprise uhaul scams its customers on the size of the rental units. so i had to spend a lot more money on a 5x10 unit that i dont need for my tool box to fit.
Robert M | Premières impressionsI selected excellent for the service, availability, and price. I just noticed that some of centers are a bit cleaner than others, but I must say it seems to go with the budget.
ali t | Expérience généraleDesk staff was excellent and friendly
LISA K | Premières impressionsJe recommande , à quelqun dans le besoin directement si ça arrive ! Merci
THIERRY L | Expérience généralePut a tarp over your stuff! In the 4 months we had ours in storage, the rats managed to leave considerable amounts of dung on it! Despite there being traps in the unit and poison about. Other than that the whole facility was in good shape and was clearly looked after well!
Randy F | Expérience généraleWe had no issues with the storage facilities. As to staff questions on the survey, we never had to talk or see a staff member so although I put yes in the answers, it was actually not applicable.
Deborah D | Expérience généraleThere were lot of mice and my lot of stuff got damaged. I have pictures if u guys need it
surjeet s | Expérience généraleNous avons eu un bon service avec vous, même quand nous avions changé pour un plus petit. Merci pour l'accueil que nous avons eu. Passé une excellente journée.
denise l | Expérience généraleFacile et accessible la journée même
Alan o | Online Move InTres bonne experiece. Merçi beaucoup
Ioan H | Expérience généraleA little confusing at first with the keycard and when to swipe and where to swipe , but did figure it out . Hopefully won't be setting off any alarms , LoL But overall the experience was excellent and the staff was extremely friendly and helpful
daniel m | Premières impressionsI have been using this establishment since.e early 2020 and am every satisfied. Personnel always very helpful. I had 1 issue with billing 1 month but when brought to to their attention, was immediately resolved. I highly recommend this place. Margaret Clement.
magaret c | Premières impressionsIt was amazing. So clean. Loved being able to park inside to load and unload. That's a big +. The staff were super friendly. We truly appreciated the 10x10 space which made it easier to process all the stuff within the Free month. Many thanks. Jim Duchesneau
james d | Expérience généraleJaime bien la place
Jonathan F | Premières impressionskey card required. Only aware when I arrived in person on Thursday morning. Otherwise people and place were great.
David Y | Online Move InElles etait parfaite merci
MARY G | Premières impressionsthe lineups at service desk are miserable / not acceptable
pietro t | Expérience généraleJ'ai retrouvé mes affaires dans un piteux état, avec plein de crotte de souris, une odeur horrible.. Je ne reviendrais sûrement pas
Alexe C | Expérience généraleGreat job
ramyalatha k | Expérience généraleFantastic experience and we'll cleaned facility. Did notice a lot of rat or mouse poop on the floor of my unit once the storage was removed (even if there was a trap in the unit). With all my storage I never knew this was on the floor of my unit until I moved out. I simply suggest to others to ensure to wrap all materials (fabrics and leathers) in plastic and to put belongings in plastic bins with well sealed lids instead of using paper boxes, to avoid any moths or rodent to access their belongings.
Annie S | Expérience généraleMap pf how to get to the actual building where locker is helps. I had a truck behind my trying to figure it out as GPS address is for the office not the warehouse.
Defna V | Online Move InBon entrepôt, mais remplis de souris malgré 2 grosse trappe ,lorsque je vidait mon entrepôt une souris étais cacher dans les vêtements de mon bébé et ma sauter decu.
Rodchild M | Expérience généraleEverything was great except for one thing - Mice! When we moved our stuff out after two years it was full of mouse droppings. Most of our stuff was boxed but as the upholstered furniture and the mattresses had not been wrapped in plastic it was quite gross to see the mouse droppings (and there would also be accompanying urine) everywhere. The building is immaculate when you come in but mice can and do get into the individual units.
GAIL R | Expérience généraleJ'aime l'expérience, la place est très propre, et le personnel très gentil.
Alba N | Premières impressionsMy stuffs in Uhaul Lachine Storage have been eaten by mice and all my stuffs have been dirty by mice droppings, so disappointed !
Thi L | Expérience générale'Very satisfied with the service. Mloving within the storage has been Hassel free. Good lighting.
salomon a | Expérience généraleI find it excessive that a lock is put on the storage unit when you are 7 days late for rent. I can understand if its a month+ but i think this should be revised.
Dania D | Expérience généraleGreat as always
Dylan P | Premières impressionsI found mouse droppings in my belongings when I moved out my items.
JEREMY Y | Expérience généraleIl y a eu des rongeurs dans mon unité. Ils ont endommagé ma base de lit et mes bibliothèques, mais heureusement rien de très grave. Je ne veux pas porter plainte mais seulement vous en aviser, c'est vraiment moche de payer autant pour entreposer ses meubles et en plus se tapper des dégâts + désinfecter tout.
ANTOINE P | Expérience généraleThe place was very clean and the staff very helpful
brian p | Premières impressionsThere is to much 🐀 in They eat my leather sofa
SHERIF S | Expérience généraleIl y avait des cacas de souris sur mes meubles lorsque j'ai vidé le local. Pourtant, je n'avais rien qui puisse interesser les souris... C'est mon seul commentaire un peu negatif car sinon, le reste de mon exéperience etait parfait. Personnel très courtois et aidant à chaque fois. Merci
Madeleine M | Expérience généraleEveryone there was very helpful professional and friendly Customer service is A1 !
Monica R | Premières impressionsgérant n'est pas une personne au service des clients / assis dans bureau du coin :-(
pietro t | Expérience généraleWhen the process works, it works. This time it was flawless. In the past, however, I've had reservations cancelled, even had a paid-for unit re-rented while I was still paying, just because it was empty during that particular week. This time, however, so far so good.
ELBERT H | Online Move InJ'ai été chez vous que 2 mois j'ai appeler pour dire que j'avais vider mon entrepôt et même enlever le cadenas et vous voulez me charger pour 2 ans wow c'est vraiment une belle arnaque
Francois B | Expérience généraleThe agent/employee Kamaya is not a good representation of Uhaul. she is mannerless and should NEVER be the first contact with customers. my experience with this Location was a horrible one and am scared going back.
emmanuel o | Premières impressionsRien à dire👌👌
RYAN T | Expérience généraleI finished my reservation online and had problem with my access code. So i had to visit office to sort it out. It was a nightmare for me. I asked for help regarding my access code for building. A lady had very rude tone and bad attitude from start and didnt listen anything i said. I tried to show her my reservation number, gave her locker number and tried show email confirming my locker with payment. She didn't listen to a single detail i tried to give her to pull my account on her computer. She simply ignored anything i was saying. Instead she tried to book me second locker at more price, without informing me. Finally when she gave me new locker, i asked how much it costs, she told me $80. I asked her why is she booking me second locker, i told her i will not take and to cancel it. She gave me sign that she did me a favour, then a gentleman next to her came in, she explained him, her so much favour and steps she took to book a rental. I showed him my email confirmation, and that guy pulled my account and locker from her computer right away. If that guy wouldnt had shown up i would have spent another 30 min and still not get this solved. I guess this what happen when service desk helper think customers are idiots and they dont know anything. I hope i never have to see her for help. As i dont know her name, she weighs around 170 pounds or more, long black nail around 5 cm, non smiling face. Her shift timing 1am to noon, date 24 January 2022. Another piece of advise to her, dont take your personal calls on job hiding small Bluetooths in ear and covering with caps, please wear facemask because its safe.
Dig p | Online Move InI'm very satisfied with the service
Patrick H | Premières impressionsExcellent my space was inside everything nice and warm. Super clean very courteous staff
amarrdip s | Expérience généraleI have had a storage unit in your location for a few years now and it will be the first time I can say something this negative. I get that people have their own lives and issues like everyone else but to be grunted stand them just somewhat rudely pointed to a counter where the young coloured woman was horrible and I must say clueless about what to do. You need to spend a bit more time with customer service and employee presentation. Totally not impressed with the experience
JAMES M | Premières impressionsNothing to say. Just rating this to stop you guys from spamming my inbox and begging me to review
Yuhang A | Premières impressionsI found mice poop in my storage. I asked for help countless of times from the manager never responded back. I sent him pictures never responded back. I even called the hear office never responded back. On sundays, only one person at the front desk and line up until the door. Very very disappointed. Won't be using Uhaul again.
Davinia C | Expérience généraleLove Uhaul... everything is always so easy!!! We are regulars!
Michele A | Premières impressionsTrès pratique, et accessible
Les p | Expérience généraleI would just comment on the mice and rats I have rented here before and had no problem, but this time around there is a problem with this. I had to empty all my storage and buy all plastic containers. I hope this will work or the problem will be resolved
MICHELLE D | Expérience généraleNous avons réservé un espace à un endroit et lorsque nous sommes arrivés, ils ont dit qu’il n’y avait rien de disponible et nous ont envoyé à un autre endroit. Ils ont dit qu’aucune réservation n’est garantie. Alors pourquoi prendre le numéro de carte de crédit? Pourquoi ne pas signifier au client (à l’avance) qu’il a perdu sa place afin qu’il puisse trouver une autre solution d’entreposage? Arrivés au 2 e endroit, cela a prit un temps fou à se faire servir et avoir un entrepôt qui était complètement sale à notre arrivée (jus, roches, etc.). Lorsque je les ai appelé, ils m’ont dit que les gens qui font le ménage ne travaillent pas la fin de semaine. La dame m’a dit qu’elle peut me donner un balais. J’ai dû insister pour qu’elle envoie quelqu’un. Il a rapidement passé le balais et la mope. Il est à noter que j’avais 3 déménageurs d’engagés à 150$/h qui ont dû attendre en tout et pour tout entre une heure à une heure et demie en raison des délais occasionnés par U-haul. Cela est extrêmement mal organisé et malpropre (la toilette était insalubre et nous sommes en pleine éclosion de Covid). Je suis extrêmement déçue de mon expérience
Julie R | Premières impressionsvery nice and clean,
Khalil R | Expérience généraleLa seule chose de négatif, mon local n'était pas propre. Plein de traces de souris. J'ai essayé de le faire nettoyer et d'avoir du poisson pour les souris, mais je n'ai jamais reçu de retour d'appel du gérant. Les employés ont informé le concierge mais sans plus. J'ai du acheter du poisson et le mettre dans la mangeoire qui était dans le local.
dominique v | Expérience généralePay payment did not go through since I had canceled my card and forgot to provide uhaul the new one , I got a call telling me about my late payment only once there was a penalty charge. Did not like this a bit
karla o | Premières impressionsI will recommend this service to anyone wanting a great storage space. Well kept! Wonderful place
bernadette b | Expérience généraleBon service
Pascal S | Expérience généraleExcellent endroit pour entreposer, les installations sont propre et sécuritaire.
Matthew G | Premières impressionsEasy to find and clean. The staff are very helpful. Would recommend.
Tracey S | Online Move InIl y a une alarme qui se declenche lorsque j'ouvre mon casier, meme si j'ai desactiv' l'alarme a l'entr'e. c'est le seul point negatif que je trouve
Jean-Michel D | Online Move InLe pire service que j'ai eu de ma vie. Entrepot sale degueulasse. Gestion et employé absolument sans service à la clientèle Mon père s'est fait attaqué par employé Spray sans nous dire et odeur très toxique Tous mes biens habimés Contacté multiples fois gestion et superieur sans résolution.
Stéphanie S | Expérience généralel alarme a sonné durant 3 heures et l'employé me disait qu'il n y pouvait rien. une borne d incendie etait déconnecté. autrement tout etait bien
pascale p | Expérience généraleJ'ai oublié des choses dans le camion une tablette et ma carte de débit si vous pouvez me le gardez Très bon service rien a dire
Alexandra S | Premières impressionsPersonnel courtois et professionnel!
Sarah P | Premières impressionsJ'ai eu du mal à trouver le lieu et à comprendre que faire. Heureusement d'autres clients étaient là pour aider. Le site a planté plusieurs fois avant que je puisse finalement réserver. On est vraiment très près d'une super expérience. Tout est en place, il faudrait juste que quelqu'un pense bien à comment rendre la navigation vers et dans le site plus simple. Simplement des gros panneaux comme "entrez votre PIN ici à l'arrivée" suffirait.
Francois T | Online Move InLe temps d'attente très long car seulement un employé en tout temps. Le système a fait défaut donc il a fallu Retourner pour que cela fonctionne.
Kathleen R | Expérience généraleThe staff were helpful
lawrence r | Expérience généralethere was mouse/rat droppings and a rat trap in the locker, didn't see any creatures but ick !! I had a short stay, 3 weeks, and this did not interfere with my confidence in the center.
Theresa N | Expérience généraleAutre que la carte de désactivation de l’alarme qui a bugger une fois, le service fut impeccable.
Sonya B | Expérience généraleGreat service, location and price!
laura p | Expérience généraleThere is mouse poop in the licker. I was supposed to have one month free but didn't get it.
LINDA G | Premières impressionsBest services, affordable prices
Paola R | Premières impressionsBonjour, Vous avez du culot de me demander ça. Voici ce qui s'est produit et je veux que ce soit remonté à votre manager. En deux mots : terriblement décevante. Vous avez des actions à prendre. LA SITUATION * J'ai appelé à 17h pour aviser de mon retard et voir si je pouvais avoir la clé pour l'espace d'entreposage gratuit que j'avais loué, on m'informe que ce sera fermé, de faire la réservation en ligne et de payer. Jean-Marc, à qui j'ai parlé, m'assure que ma réservation me sera remboursée le lendemain. * J'arrive sur les lieux, les deux employés toujours présent à l'extérieur répondent uniquement à mes questions par "c'est fermé, Jean-Marc fait dire que c'est fermé". * J'insiste pour avoir une réponse plus détaillée au moins minimale sur comment accéder à l'entrepôt ou d'aller chercher Jean-Marc puisque je lui ai déjà parlé : l'employé va dans le commerce et ne sort plus. * J'entre dans le commerce par la porte de garage ouverte et débarrée, le troisième employé qui était toujours présent (Jean-Marc) m'accueille par "C'est fermé, you're trespassing" Je lui explique que j'ai bien compris et je veux juste savoir où entré pour l'entreposage, il insiste et répète sans répondre "you're trespassing on est fermé" J'ai beau voir dépensé 400$ chez U-Haul aujourd'hui, le manager, Jean-Marc a eu le culot d'ajouter "si on était pas là t'aurais dû t'arrranger. Fait comme si on était pas là" plutôt que de prendre le 30 secondes pour m'expliquer la marche à suivre et me donner une expérience wow. * J'accède finalement à l'entrepôt par le côté, j'essaie de réserver en ligne pendant 30 minutes. Je fini par réussir à réserver un entrepôt en ligne non sans problèmes. * L'entrepôt que j'ai pu louer s'avère plus petit que celui que j'avais réservé et chaque fois qu'on ouvre la porte, l'alarme sonne. J'ai encore de l'acouphène dû à l'alarme. Le Call-Center à qui j'ai parlé ne pouvait pas m'aider par rapport à l'alarme. * L'application ne m'as jamais permis de faire le drop off du camion en self-service. J'ai pourtant essayé au moins 3 fois impossible. * Je n'ai pas eu le remboursement du dépôt que vous m'avez chargé puisque je payais par débit le camion. DE CES FAITS 1) Je veux le remboursement intégral du dépôt qui m'a été chargé sur ma débit à Québec pour le camion. 2) Le remboursement intégral de mon espace de location loué à défaut d'avoir accès à celui gratuitement offert avec le camion. 3) Ne pas être chargé pour le drop off de la clé sans l'application, ça ne marchait pas. 4) La location d'un camion U-Haul à vos frais pour me permettre de déplacer les meubles que j'ai dû ramener à mon point de départ dans le CX-5 de mon helper. (il ne sera plus disponible et la dimension de l'espace de stockage choisi aurait permis normalement de les accueillir sans problèmes.) 5) Des excuses formelles pour le dérangement avec votre boss en CC de ce courriel. Ça aurait dû prendre 1h ça en a pris presque 4. Bonne journée, Olivier Bois 819-244-7243
Olivier B | Online Move InOnly bad thing is that it takes a long time to be served at the counter. Every time.
Maroussia B | Expérience généraleImpossible de parler par téléphone au personnel de l’entrepôt de Lachine afin de finaliser le contrat de location. Après quelques messages laissés et un courriel, j’ai enfin reçu un courriel. DOMMAGE de nous laisser ainsi dans l’incertitude.
Bernard D | Expérience généraleTrop de vermine. Manque de personnel
cathy g | Expérience généraleStaff super courtois et efficace!! Au delà de mes attentes, je suis hyper satisfait!! Merci
jean-michel m | Premières impressionsMerci encore.
Rahim P | Premières impressionsService execrable, temps d'attente plus de 30 mins a chaque fois ! Personel très bête ! Quand j'ai quitté ils ont même mit un client qui voulait loué une seconde unité. Ridicule ! Jamais je n'ai vue un service si pourri !! Plus jamais je vais faire affaire avec votre U-Haul, et croyez moi je vais parlé de mon expérience !!
carolyn p | Expérience généraleJanie (at Norman Road Lachine Québec) location was very friendly, professional, and helpful.
JULIAN B | Premières impressionsHello, I arrived at 08:50 on Sunday 20 June 2021 to pick up my Cargo Van and to rent a storage unit, my appointment was at 09:00. There was a huge line up outside and by the time I received my cargo van and storage unit it was 10:45. I spent over 1 1/2 hours at Uhaul. The employees were understaffed but maintained a positive attitude. There seemed to be only three employees working that day. When I left, there was still a hug line inside and outside. Thank you,
George L | Premières impressionsWill definitely use again when and if need.
clemente v | Expérience généraleThe manager is horrible with communication, his attitude reflects on the staff which explains why the overall team has poor attitude. Never again
Alanna L | Expérience généraleMerci pour la propreté et l’excellent service des employés au service clientèle et monsieur le concierge.
patrick r | Expérience générale- Impossible to reach the location by phone, which can be very frustrating. - the top of the locker is open and I think I had a bike go missing- it may have been stolen from the adjacent locker? Otherwise the premises where clean.
ROBERT V | Expérience généraleI first reserve my sotrage a month an haft ago. I called to confirm that I ca ntake possession to be told that there was no reservation to my name. I rushed to the U-Haul because there were only a few lockers left. When I got there, the employee handed me a keycard to remoove the alarm on my storage. Drive to the storage and the key does not work... all my stuff were already taken out of the car... nobody on site to help... so i decided to open with the alarm on. After I drive back to the front desk and they were not able to give me a working card... I have to come back another time.... This was not the employes fault but so far my experience was not good.
Kathleen R | Premières impressionsthe best place
julia i | Premières impressionsAccueil chaleureux et très bonnes explications de la personne au service a la clientele.
Pierre G | Premières impressionsTemps d’attente très long Jai appeler pour réserver un storage et je me dais dire que cest pas une reservation donc tres inconvient et frustrant!
Melinda M | Premières impressionsI booked a unit online and call 3 times to make sure it was all good for the day of my move. The d day i arrive and nothing was booked . It seems that there is a bog lack of professionalism and communication in your compagny
ANTHONY F | Premières impressionsWe had lots of problem with the paiements and the way to do it! For me it was a headache and a worry. For my daughter it was the same.
Brigitte H | Expérience généraleJuste noter que quand j’avais louer le camion j’ai eu beaucoup de problèmes technique avec la vérification du camion (quand j’avais rempli plusieurs commentaires et photo le site à arrêter de marcher) et la meme chose au retour avec le retour du camion le site web marchais pas quand je confirmais “m’y location” le site acceptais pas mon location.
Ryan F | Premières impressionsHello Jean Marc. First thank you for this experience with your storage . As you can see for over 6 months or more my experience with your lachine storage and trucks was excellent. I had to close my company and to move and also sold my house ,so there was lots of moving.You personally (I hope you remember me) me helped me and your staff as well. The only thing I think you should try to fix is the answering to the phone. I know most of the work today is done on line,however sometimes an answer is needed. So thank you again and best of luck. Yoram abisror
YORAM A | Expérience généraleVery friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. Merci.
nathalie c | Premières impressionsMerci!
Catherine S | Expérience généraleThe young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.
Valerie E | Premières impressionsMerci
Catherine L | Expérience généraleFacile et rapide! J’adore!
Ronald R | Online Move InJ'ai rencontré des problèmes avec l'application notamment pour les paiements et la procédure de depart, il serait utile de revoir l'application. Pour le reste je reste satisfait de mon expérience.
Renard M | Expérience généraleTrès propre
NICOLE L | Expérience généraleUnit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.
Maralie L | Online Move InBonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .Merci
Jody K | Online Move InHonestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.
MYRIAM G | Premières impressionsAucun resper pour les client
Abdelkader M | Expérience généraleThe only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.
Don K | Expérience généraleI used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.
Carlo M | Expérience généraleJean-Marc Laurin Pelletier was great amazing service !!!!
Demonfort P | Expérience généraleNot much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.
Timothy C | Expérience généraleIl y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviere
Catherine L | Premières impressionsI paid late,(2 weeks) definitely my fault, however the system that you have in place is extreme and agressive, borderline harassment. 3 emails, 3 letters to my house and 2 letters to my emergency contact ( which I felt to be a violation of privacy) My storage locker blocked. I went to pay it during my break at work, and when I went back about a week later to get something the lock was still on. I had to go back to the office and ask them to remove it. They had to check the file to ensue I wasn't lying, then I waited 15 minutes for them to come. The guy that came was nice, but was not wearing a face mask. I did not feel like a valued customer.
shauna l | Expérience généraleTemps d'attente très long pour passer au service en personne et impossible au téléphone, trop de système automatisé pour finir a jamais parler a la bonne personne. * De plus j'ai voulu aller chercher ma remorque le dimanche 24 janvier dans un stationnement louer a l'extérieur, impossible car il était inaccessible, autre remorque et montagne de neige a l avant. J'ai aviser que je viendrais chercher ma remorque dans ce cas le 29 ou 30 janvier. ((( hors la personne n à respecter ce qu elle m a dit, la personne a huaul Lachine a bien dit qu elle transmetterrait le message pour et que ma remorque serait prête le vendredi ou samedi. Nous somme aujourd'hui dimanche le 31 et ma remorque est toujours prit dans la neige et devant une autre remorque!)))
marc-andre j | Expérience généraleC'est très propre et sécuritaire. J'ai beaucoup apprécié le fait que s'est a intérieur,qu'il a des chariots disponibles. Merci beaucoup
line l | Expérience généralePas de commentaires j’ai été bien satisfait
LIEVAIN T | Premières impressionsThe actual move in experience was terrible. We had booked and paid in advance and arrived with our movers and they had to wait about 1 full hour while the reception re entered everything into the system, which was so slow, and cost us over $150 in moving costs due to the length of time it took to receive the keys. We were not pleased, but the unit itself and facility are excellent.
Sharon D | Premières impressionsI have used storage facilities in the past, 4-5 times, always found them dark, bad energy, gloomy..... This location was actually a pleasure to go in to. Clean, modern, well lit, fantastic layout. So I thank you
Paul C | Expérience généralevery good location and convenient parking. the complimentary moving carts in the facility are super helpful.
DONG W | Expérience généraleJe n'ai reçu les instructions qu'en anglais J'aurais aimé recevoir le code de désarmement de l'alarme par sms également, pas juste par email Les instructions par rapport au code à composer n'étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s'ouvrent sans code / les instructions à côté de la porte semblent s'appliquer aux client SecureMax seulement). Pour d'autres personnes aussi ce n'est pas clair, car l'alarme s'est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!
Laurence B | Online Move InTrès bon service! Merci!
stephanie l | Expérience généraleSpent an hour in line. It was the first of the month, so maybe have more than two people working?
Carrie t | Premières impressionsPersonnel très sympathique et drôle mer ci
MARC C | Premières impressionsWaiting time was longer than expected due to only 1 rep being available at opening time, but she was really pleasant and was able to handle my request.
Francois L | Premières impressionsThe person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!
Robert S | Premières impressionsFantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++
guy-laine d | Premières impressionsWe had our belongings in this storage for almost 2 years. All went well until our departure from the unit. When clearing our belongings, unfortunately we discovered some items that were eaten/ruined by mice. Our couch had holes in it from mice and was covered in droppings (it was covered by plastic but they chewed through that as well). The U-Haul staff reassured us right away that we would get reimbursed for this. However, to this day, we have received no response or follow-up on our claim for reimbursement. We will likely have to continue pressing the issue in order to get any resolution, which is very disappointing. We paid over $5K in our time of having our belongings in storage - the least they could do is make sure we receive appropriate compensation for ruining important furniture.
julien r | Expérience généraleGreat service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.
Jennifer M | Premières impressionsToo expensive to store stuff Hours should be 24 hours Cleanliness of bathroom and the carts?
CAROLINE K | Expérience généraleThe manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .
Melissa W | Premières impressionsWe are so impressed. After a difficult check in experience at another U-Haul, we came here and they were helpful, courteous,and understanding of our complex situation. Not only that, but they honoured incorrect information we had been given by the call center. When we were about to have a wrench in our plans, now the gears are moving as smooth as ever.
Jessica M | Premières impressionsJuste une petite chose il manque du personnel!
line l | Premières impressionsAt busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.
Robert R | Premières impressionsWas with Depotium before i moved my belongings to your facility and i only have good things to say about U-Haul Lachine.
Jean L | Expérience généraleYou need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Merci
adriana h | Premières impressionsThe service at Lachine was great. Quick, efficient and thoroughly explained and shown.
Cyril M | Premières impressionsHi , overall was okay. I tried to change the per authorization date. When I called , the agent said to go ask the store. I drive to the store they say we cannot it's impossible. With tax it was suppose to be 120$. Because of the faulty pre auth I paid 135$-150$ mostly. In 2020, I am so baffled that we are not able to change a date : /. But to me it was just a scam to charge more. And that's why my rating is much lower. Hopefully this feedback will help you improve your services and maybe not benefit from people.
amanda r | Expérience généraleChecked out but it didn't go through in the system so was charged for an extra month. Phone number to resolve issue would never pickup, so NO solution possible except waiting for the manager to do his job WHILE IGNORING COLLECTION LETTERS. You SUCK.
Simon B | Expérience généraleExcellent Service, courtois et personnalisé !
isabelle m | Premières impressionsI had mice excrements in my stuff when I moved out.
Emmanuel B | Expérience généraleNo hand sanitizing station at the storage warehouse
Benoit L | Premières impressionsIt was a good service in general and I even got a free month for the storage.
Vladimir S | Expérience généraleAcces denied locked put on our storage for no reason. All though staff nicely corrected error. Traces of mice dropping.
Raphael B | Expérience généraleThe representative who we dealt with was very rude, has no idea of what customer service really means. She souldnt be in contact with customers. I told her that I spoke with another person about the one month promotion and she said (in front of other clients waiting in line): "il est nouveau, il sait rien". Really not professional to say that even if I was the only client there. She really screwed up my experience with Uhaul and because of her I would tell my friends to avoid HER if ever they go to the Lachine facility.
Claudia M | Premières impressionsPlenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!
GUYANE H | Premières impressionsMaybe find a way to do online check out of the storage in order to avoid waiting in the long lines
Katrina L | Expérience généraleThanks a lot for the staff 👍🏼
maguelone v | Premières impressionsHello, My main concern with the lack of answers for phone calls from Lachine. They have NEVER picked up the phone, it always went back to central. PLUS, central does not give accurate information. And / or the information does not get relayed to Lachine. I had lost the keys to the storage lock, I called and called to speak to Lachine, once again, they didn't pick up. Central lady said that each location was equipped with the tools to break the lock - which turns out (as I had a team of 3 movers on the clock, just waiting) they did not, and mentioned it was against UHaul policy. I had to call for an emergency service, which cost me $275, for a locksmith to come and break the lock. I am extremely disappointed with UHaul in this regard.
magali G | Expérience généraleThe only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.
Patrick C | Premières impressionsLes souris ont endommagé nos affaires.
Kahina R | Expérience généraleI had rented a storage in Montreal Centre Ville at first, I had made the reservation on site. Then I made a change of date by callin U-Haul. When I went to rent the storage, they said the modification can't be made by phone (?????) and that there was no storage unit that I had reserved, when I had done it on site at first !!! The person didn't try to help me... I had to go to Lachine to find a storage unit. At Lachine, the woman that took my order was very bad at being polite and being professional. SHe didn't help me either and was very mean with my order placing... My experience with U-Haul is very bad. I hope not to use your storage units in the future.
Laura S | Expérience généraleThe folks I interacted with here are super friendly and helpful -- everything worked out perfectly!
KATHERINE M | Online Move InSuperb facility with well-designed covered loading area.
Paris V | Premières impressionsThe associate that helped me when I first arrived was extremely helpful and very nice, I don’t remember her name but she was running around setting everybody up so the can get on with their day, she deserves a raise because she was awesome and made my experience enjoyable
Katrina L | Premières impressionsOverall to expensive and call center not really of any help since they don't really contact the local u-haul about problems which results as onsite employees absolutely not aware of situations ex: for COVID-19 limitations to come in person.
Vanessa E | Expérience généraleVery clean and always accessible. Overall an 18 months pleasant experience.
paul p | Expérience généraleI had to let them the keys so they could move the car. They never moved the car and when I went to get back my car the battery was die. I explained the situation to « manager ». I'll never will go there again, I had to please them to let CAA get in to tow the car!!! The manager JEREMI is so arrogant. 2/10
Salah M | Expérience généraleHi there, let me explain my one star review. I have had booked, for 1 April, a storage in an other facility (Cite 2000 Montreal) and no one called me to tell me to come and take possession of the storage unit. I left my credit card info, my phone number and my adress, as requested. With all these infos, I understood that someone From u-haul would call me as soon as they have an available unit. But it appears no one called. When I presented myself to the office, I faced a young man that did not care at all about my case and just repeated like a parrot : we do not have unit left sir, it works like this in u haul. Without even trying to understand my situation, not listening and not proposing any solution. He clearly did not care and is not suit for working in customer service. I have noted down his full name and send a report to the complaint section. I'll let know everywhere how I was treated at the office.
Maxime B | Premières impressionsNot enough staff, never answer the phone, not professionnal. Clean to staff is not well managed. Understaffed.
Felix M | Expérience généraleFast and efficient.
Vladimir S | Premières impressionsCustomer service was effective and efficient, at all times, regardless of the questions that were asked!
Sharan A | Expérience généraleThe one big negative to our experience was the difficulty getting information on how to cancel our contract. I called customer service and was told I had to go to the warehouse. Drove 20 minutes to the warehouse and was told take a picture and come back when the locker is empty. Drove home another 20 minutes. Went back after the locker was empty (20 minute drive) to learn that the account had been closed by one of the employees. In all, 1 hour and 20 minutes of unnecessary driving. Clear, concise information about the process would have made this experience excellent.
deborah m | Expérience généralePeople, there are so helpful and so clean the storage.
alyne L | Premières impressionsThe staffs were friendly helpful. Needs more phones to reach them. Thank you so very much Lyne
LINE L | Expérience généraleGreat experience. No problems at all. Excellent staff.
Rachel C | Premières impressionsit was I little expensive but the overall experience was great!
gaetan g | Expérience généraleemployées are great!
JOHANNA B | Expérience généraleThis Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.
Marguerite C | Expérience généraleThe team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for sure
jean-baptiste m | Expérience généraleOn s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.
Ramy M | Premières impressionsGreat storage facility with A 1 service
Joseph t | Expérience généraleWe had a number of troubles with this facility and are happy to be able to close our account and move on.
graham k | Expérience généraleMe and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?
lambert e | Expérience généraleThe web site is not optimal.
Pierre-Luc D | Expérience généraleBel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.
marie f | Premières impressionsThe staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!
Stéphanie S | Premières impressionsJ'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.
Ginette M | Premières impressionsThe best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.
Mario L | Expérience généraleEverything went smoothly without any problems.
Beverly t | Expérience généraleGarage door broken over 1 month, long waits for service
David T | Expérience généraleCompany, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!
fabio d | Premières impressionsGreat staff,
Kelly N | Premières impressionsGood service
Sylvia I | Premières impressionsworse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.
Olivier G | Expérience généraleExcept ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!
Dona n | Expérience généraleTrès bon service
audrey m | Premières impressionsManager was helpful
Elisha L | Premières impressionsTrès bon service propre
johanne l | Premières impressionsCrazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.
claudia f | Premières impressionsAgent was extremely helpful and courteous
David T | Expérience généraleI rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becau
jamie c | Expérience généraleCustomer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!
Sharan A | Premières impressionsVery courteous and friendly
Andrew K | Expérience généraleStaff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.
VICTORIA K | Premières impressionsplace was spotless and very easy access. would highly recommned this location
mary t | Expérience généraleVery good !
philippe m | Expérience généraleIt is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.
ALAN N | Expérience généraleEasy process. Clean unit. The staff member was friendly. They have very convenient hours.
Valerie N | Premières impressionsthe service person was excellent, but your computer system seems to be outdated...
SERGE C | Premières impressionsI went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.
jamie c | Premières impressionsfirst time using this service - very convenient
Sylvain B | Premières impressionsGreat and helpful staff!
Marie j | Expérience généraleLa seule chose négative c'est la comptabilité.... la perte de chèques . L'administration est un peu mêlé
9257 8 | Expérience généraleGreat service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline
caroline l | Premières impressionsall went very good,and the lockers are very well done,and clean.
JEAN M | Premières impressionsVery professional and very happy to have use their services.
Paul C | Expérience généraleI've stored and now have used the Ubox twice. I'm extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!
Sarkis K | Expérience généraleGreat service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.
Henry S | Premières impressionsThe place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.
donna m | Premières impressionsFrancesca was very knowlagable professional and with a smile. Merci.
Shimon F | Premières impressionsGreat place
Robert B | Expérience généraleMerci!
michel p | Expérience généralewell maintained. Front desk people were wonderful
SUZY D | Expérience généraleSo happy I found you guys! Thank you for the excellent service ☀️
gloria l | Premières impressionsThe staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.
adeola a | Premières impressionsvery satisfied customer !!! Will use your services again !!!
jonathan a | Premières impressionsThe staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.
Psegga J | Expérience généraleGreat job!
Gustavo B | Expérience généraleThe gentleman checking us in was exceptionally helpful and funny.
Steve M | Premières impressionss/o
La S | Expérience généraletanks to the team
ANTOINE R | Expérience générale很棒
Ye X | Expérience généralereally convenient
denis b | Expérience généraleperfect.
sallemine M | Réservationwas really pleased with the whole experience: rental of storage space and truck rental
FRANCE H | Expérience généraleExcellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Merci encore.
Jane P | Expérience généraleThe rating I've given is for the u-Box I rented. I didn't use a storage facility.
Michael G | Expérience généraleGood RV storage
Veronique L | Expérience généraleVery helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location
lilian d | Expérience généraleEvery staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!
SAMANTHA C | Expérience généraleThe Gentleman that helped us could not do enough, and we were more than pleased.
Dona n | RéservationThe most helpful team out of all Uhaul locations I've been too, and including the call centre.
Katherine B | Expérience généraleEmployé tres poli . endroit tres propre. tres satisfaite
Micheline L | RéservationAmazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!
Shelli R | Expérience généraleExcellent
simon c | Expérience généraleHassle free moving :)
Amrita k | Expérience généraleTour survey could have been in french
Serge J | Expérience généraleJ ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service
JAMES L | Expérience généraleI found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.
Clara L | Expérience généraleI was very happy with the service i will recommend you to everyone i know looking for storage . Thank.
cynthia j | Expérience généraleBien
loubina m | Expérience généraleStaff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.
Maroussia B | RéservationOvercharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.
Ran L | Expérience généraleIn the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.
Istvan B | Expérience généraleImpossible to get a hold of someone with regards to problems.
Thi D | Expérience généraleJ'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci
simon b | RéservationVery pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.
Marie L | Expérience généraleLack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far
Julien L | Expérience généraleTrès bien
Patrice G | Expérience généraleI arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.
Toby W | Expérience généraleXxx
Abdolkhalil B | Expérience généraleI'll do business with them again. Thanks
JP M | Expérience généraleOk
roberto m | Expérience généraleIt was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.
jude c | Expérience généraleJ'aimerais vraiment être contacté par une personne qui s'occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400
Johanie G | Expérience généraleJ'ai loué des U-Box donc je ne peux commenté sur l'entrepôt, je n'y suis pas allée. Mais le service de location et la livraison était convenable.
Anne P | Expérience généraleI felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.
Gissela M | Expérience généraleEverything was clean and organized and the staff was extremely helpful. Merci.
Braden H | Expérience généraleVery happy with my first experience.
amir z | Expérience généraleMauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J'attends toujours que quelqu'un donne suite à ma requête.
mariette r | Expérience généraleThe wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.
nancy c | Expérience générale1
VINCENT B | Expérience généraleGreat facility
Daniel L | Expérience générale