despite the facility being fairly clean and maintained, there is a mice problem and we recommend that if a unit is rented out longer than a few months, it should be mandatory that the mouse traps be changed at least once every 3 months, that may help reduce the mouse problems the facility has. an email/text or letter by mail could be sent to the renter letting them know their locker needs a new trap and they need to be present. personally i would prefer to have to show up at the locker once a quarter to do this than to lose my belongings because mice got inside and peed/pooped on my things.
Francois L. | Overall ExperienceSelf Storage Units in Lachine, QC, H8S1B1
U-Haul de Lachine - déménagement et entreposage
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Everything was excellent and easy the only pb is rat , I found loads of rat dropping ,
Meriem S. | Overall ExperienceMerci pour votre engagement Juste quelques suggestions : Prévoir des ciseaux pour couper le ti-rape quand le client prend la possession de son unité et prévoir les balais pour les nettoyer au départ. Merci
Natalya B. | Overall ExperienceThe ability to speak English would be very good. Although they did try hard to accomidate.
doug s. | First ImpressionsGood storage experience. Only one issue and was resolved promptly by the staff.
Erik H. | Overall ExperienceThere were too much rat droppings over my stuff and furniture. I put my sofa in the garbage. I am so sad because of the rat .
Mehdi R. | Overall ExperienceOrganized place and friendly staff
ashraf z. | Overall ExperienceAll persons I had contact with were extremely helpful. As for Spĥia, I was very, very impressed with how she directed all functions of your system. She gets 11 ***** (stars) BRAVO to all!!!!!
Percy G. | Overall ExperienceIl y avais des souris dans mon box
Julie t. | Overall ExperienceThank you to Sophia for the amazing service. She went above and beyond to help me. She was professional and friendly. Thank you!
Massimo C. | Overall ExperienceI have been a client with this storage facility since 2017. I have noticed in the past year that the mouse/ rat problem has gotten much worse. a normal commercial/industrial building of this type always has rodents but recently they have gotten out of control. I found a dead mouse in my locker and huge amount of droppings. I know that the other clients around my locker are storing items that attract them and smell very bad. U haul should put a clause into the lease permitting. Access to any locker that is suspect of containing items that would attract rodents. I brought it to the attention several times to an employee that there was a very bad smell. They said that they could not do anything about it because they can't open the locker. The solution was to install a air freshener to mask the order of rotting food.
Workman I. | Overall ExperienceSophia was great and very helpful when I had some problems. Other staff not always the most helpful but she was great!
Melissa H. | Overall ExperienceI had this unit for year. The only issue was that it was getting expensive.
Patricia P. | Overall ExperienceThe person who helped me didn't really know what to do. He wasted a lot of time wandering around. Also, he was on his cellphone having a conversation which was not related to his job.
ness gracia s. | First Impressions- Rude staff - I found mice in my storage
Youssef B. | Overall ExperienceGreat staff!!! =)) Access by foot from main entrance to storage units should be accessible inside for customers as well.
Ann Marie G. | First Impressions