This time, I checked out with a human. In comparison to check out via the app last time, this was 1000 times better.
Peter B.Customer Reviews for U-Haul of Mountain View
Testimonials From Recent Customers
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Frank is the best, always going the extra mile to help, Thank you FRANK
Roman N.Less than friendly rep inside. Very cold feeling.
Wesley W.Worker's are friendly and easy to talk too over the phone and in person
Donnalily M.We had our first U-Haul experience and it was amazing. The check-in process was through our phone and simple to set up. Frank helped check out and was very helpful and nice. We would definitely recommend U-Haul and this location :)
Joshua S.The key drop off wasn't clear in the app. I was able to open Lockbox 3 so I left my keys in there! Thank you once again would definitely rent again
Ibtesham I.They hooked up the trailer in a heavy rain storm at 7:00 am . Nice work guys!
Michael H.Nothing - all the folks at this Uhaul location are just GREAT! Friendly, willing to lend a hand, give advice, etc. Just great place to get help!
Bruce William C.I was offered a truck with 1/8 fuel and an incentive to return with 1/4 tank for fuel credit. I took it but was anxious the whole time about tank size, fuel consumption, and gas prices at various stations. Not fun. But the condition of the truck was very good and we accomplished our goal quickly so we are satisfied overall.
David H.Customer experience was great. Everyone was very helpful and friendly and made the process quick. The real only improvement that could be made is with respect to maintenance on the truck. The truck I had pulled hard to the left. Thanks for everyone for making moving, a horrible experience in itself, a little easier!
James R.Changed my reservation without notifying customer, wasted time to go and find another location
Young K.Excellent customer service, professional and seamless process.
Bryon S.Great experience each of the two times I've used this location. Staff is professional and helpful, trucks are clean and in good condition â€" all you could ask for. Thanks
ANDREW L.love the modern checkout from cell phone. service was timely. person doing hookup was very profficient
Ron C.When we got to the destination to begin loading stuff we noticed that there was a large amount of vomit in a bag hanging in the back of the truck. Also vomit on the inside of the walls. Other note is they didn't place the extra equipment I ordered in the back of the truck.
Trevor H.Super fast service and very friendly employee.
Thomas S.It was an excellent experience at the U-Haul Mt View location. Staff were very helpful and the process of renting was seamless.
John S.They claimed I drove over 100 miles today and needed to fork over $136. Dude, I drove from Mountain View to San Jose and back, there's no way I drove over 100 miles. I didn't check the speedometer before I started the trip because frankly I didn't think you guys would try to ram me like that. Track your fleet's miles correctly so you don't screw over customers due to your own negligence.
Henry R.Unfortunately, every time I rented a car from this company, there was no guidance on how to work with its internal components during pickup.
Seyed Badroddin N.very friendly attendents good experience will rent u-haul again
George W.The people are easy to work with and the whole process is quick and professional. Merci!
Jeff K.Efficient, equipment was in good working order. Staff was friendly and professional.
CATHERINE P.great staff at this location!!!!
Howard F.Employees were very knowledgeable and helpful.
Kerry S.The first place we got our reservation through had no truck for us then bumped us to another location and they were rude and didn't have the truck either.
David R.Keep up the good work! Manager Santos and crew are always helpful!
Daniel C.Pull the truck up to the front. It was a little hard to back up the truck in a narrow lane, especially when you're not used to such a large vehicle with limited rear view.
Michael P.Everyone was very professional and informative!! Thanks
Alvaro M.Everything was great. Nothing to make it better.
Frank H.This place makes it easy to pick up a can or truck and drop it off. thank you
Michaela Y.Cab was full of dog hair. Otherwise it was fine. Counter associates are not friendly at all. Not that they have to be, but it's nice when they are.
Troy H.The staff was helpful assisting us connect our trailer for use. The prices for rental were very reasonable.
Eric T.All the employees were very polite and professional I will definitely go back or recommend friends . Keep it up ! Thanks
Alvaro M.The office manager is the best!
Ron P.I drove the 15 ft truck 8 miles according to the speedometer but somehow used 4 gallons of gas. I only used the truck to move equipment and did not use the cigarette lighter as a power source. It seems like the truck had a gas leak and I was charge $50 extra dollars because of it.
Neil M.The ball to gentleman went out of his way to make my motorcycle shipment work out well. Kudos to him
shahrokh M.Did self check in using my phone and it was fine. Truck was great!
Elena G.Everything was very well maintained.
Sharron C.It was efficient service and fast and employed they're really nice person and very kind
Benito R.All was perfect!!
Colleen M.Keeps the good work
Cui X.Good quality vehicle and vehicles were accessibly parked. I could complete checkout and drop off without need for much assistance
Saket K.Make sure the deck in truck is fully cleaned. Make sure the cab is clean. Assure the mirrors have been washed so next customer doesn't have to clean left over dirt just to see.
Randall H.Should change the tires on trailer as it was kinda bold, and one of the rings to tie a strap was missing inside the trailer box.
Roman N.The padlock on the back of the truck was very difficult to open and close. Other than that everything was great. It seemed like all the investments you are making in technology have really improved the customer experience.
david B.Was a little early, took care of me right away
robert G.The online uhaul system and app do not work well and don't communicate with the storefronts properly at all. My reservation was moved without my consent, and my return through the app was apparently not processed as I received a call about it a day later. Employees at the storefronts were quite helpful though.
Gabriel R.Always a pleasure to be help by people that know how to do their job. Getting the truck excellent Returning the truck excellent.
Recner L.Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Merci.
Emily Z. | Expérience générale