Trailer Rental & Towing in Mountain View, CA at U-Haul of Mountain View

9483 évaluations

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Location de remorque

One-Way and In-Town Local Rentals in Mountain View, CA 94040

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Évaluations des clients

Average Customer Rating

9483 évaluations

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Évaluation :
4

Vacuum the drivers and passengers side seats. Found a bunch of dog hair on there that stuck to our clothes.

RUSSELL C. 
Rating:
5.0

Nothing epic service and great equipment. Thank You.

kevin B. 
Rating:
4.0

The only reason I would not recommend this site is the amount of time it takes. IT WAS NOT THE EMPLOYEE'S FAULT. One person was attending the counter then having to go out and connect, set up the customer and rush back to the counter. If they had adequate help it would be fine and recommended. Again, the employee was helpful and friendly but can only be at one place at a time.

Thomas F. 
Rating:
5.0

With the help of on line check in and return, this was a very pleasant and speedy experience. The young lady that took care of me provided excellent service.

Gary D. 
Rating:
1.0

No license plate on truck someone left an open beer in the passenger side door. When i was pulled over for no license plate I was detained for 45 minutes. I don't drink and no passengers road with me. It wasn't my beer.

ROBIN C. 
Rating:
2.0

Was charged extra for gas. I had to wait 32 minutes Online to try to correct problem. Will not use uhaul in the future...

HOWARD F. 
Rating:
4.0

Had a little issue when I tried to check in using app. The same truck was assign to me and another guy, so I had to spend about 20 mins to figuring things out at the desk.

DMITRY K. 
Rating:
5.0

They got my contract and hook up done quickly, and quickly got me unhooked and on my way when returning the trailer.

Glenn L. 
Rating:
5.0

Virginia was friendly and professional even under challenging circumstances (the computer system going down during peak hours). She offered great customer service and clearly understands the overall operation very well.

Patrick F. 
Rating:
5.0

Clean van a little more

MARGARET R. 
Rating:
5.0

We came back late (a little after closing time). Staff was still there cleaning up and closing, and they volunteered to check in our trailer. Very nice service! -Tom

Thomas M. 
Rating:
5.0

We were served exactly as needed. Thank you

Jason L. 
Rating:
5.0

The gentleman that helped me was very knowledgeable and helpful the man deserves a raise

Jesse B. 
Rating:
2.0

The guy who rented me the trailer knows trailers, but he's lousy with people. I mentioned this was the first time I'm towing a trailer with this car and I wanted to test the wiring. He asked who installed the harness. I told him I did and he proceeded to treat me like an idiot from then on. He claimed (incorrectly as it turned out, that there was a probem with my blinker. I showed him the tester plug I made with two lightbulbs for the blinkers and that they worked fine, when plugged in directly, then suggested the problem could be in the trailer. He took that as a personal insult. Just wierd. He showed zero interest in customer service or problem solving. It was more like dealing with a small dog that desperately wants to be the alpha male... I reconnected the trailer myself (the pins on the plug looked pretty dirty so I jiggled it back and forth a bit to scrub the contacts then went to look at the trailer lights myself. I told the guy they looked okay and he acted like he didn't believe me, but didn't look for himself either. He did eventually rent me the trailer, and he hooked it up for me, but made no effort to teach me anything and was in no mood to answer questions. When I returned the trailer I pulled into equipment return and they waved me away "park it over there" (no clear guidance) so I drove off into the storage lot. I picked a location that seemed sane and unhooked the trailer myself. Nobody came over to help, or even asked me my name, or made any effort to inspect the trailer or give me any sort of paperwork to prove I returned it. I ended up taking a cell phone video as evidence that it was okay and that I brought it back. I've rented Uhails and pulled trailers before. Last time I rented a pickup and car trailer together in Sacramento, and that shop was great. Very friendly and helpful people. The contrast was stunning. This place had a sign out front that they were hiring. Something dysfunctional was going on. If you have a high employee turnover there, do some exit interviews to see what is going on.

RALPH W. 
Rating:
4.0

I had a good experience but the guy who was working by himself I felt bad for him. He was busy when I picked up the truck and when I dropped it off poor guy was still alone. He could of definitely used help. He definitely was doing a great job.

Regina R. 
Rating:
4.0

The woman at the counter was terrific. She seemed to be working alone, and there were too many customers for one person.

Kathy T. 
Rating:
1.0

I couldn't complete the pickup procedure online as the system was claiming that my phone number was somehow "in use". So I went in person to clarify what that meant and get assistance. The clerk at the pickup counter was arrogant, rude, condescending, aggressive. He failed to answer my legitimate question during the pick up concerning additional information he demanded (no, not asked or inquired, demanded). He did not fullfil my reservations (additional equipment that I requested online was never provided to me) and then charged me for the services he didn't render. My request for a manager was denied with "we don't have a manager". When I called the number u-haul called me from earlier to inquire about your alternative number policy and why you have it, how it will be used, and my reasonable questions of how many numbers does a normal person have, I was met with some vague statement about my "personal problems" and no explanation either. The only okay part was that during the return when I asked the other employee about what to do, they did take off the charge for the equipment I wasn't provided with and that the lady on the phone who I called in-between pick up and drop off apologized. But that's just okay, that's just the baseline one would expect from a business that doesn't want to get legal charges on scam or fraud. That does not make up for the quality of service and the necessity to deal with staff that thinks their attitude is of interest to everyone and patronizing and humiliating a customer is of no consequence. The only reason I paid u-haul money that day was because I was on a tight schedule, I was having a good day until this occurrence. After years of using your services, I will certainly reconsider my future relationship with your company, and at least have a contingency plan. My social circle will hear about, I assure you. So will my lawyer be evaluating how your alternative number demand that wasn't in the online reservation and was an unexpected condition for rent on the day of pick up fit into socioeconomic discrimination and privacy laws. So in summary, no, you did not make a good impression.

ALEKSEY B. 
Rating:
5.0

Too expensive per mile and no refund if we filled more gas than we got

Kavin K. 
Rating:
5.0

The only complaint I have is with the return process. U-Haul forces you to "self-return", which basically means no one helps you while you spend 20 minutes trying to navigate to their website to record photos of the truck and document how you return it. The self-documenting is fine, but the menu tree you have to go through to navigate to the site and enter all the information is abysmal.

David M. 
Rating:
3.0

Contactless procedure - Alternative contact verification process can be improved. The lady always said that she called and the person did not receive the call, while the person was with me and he received call the first time and there was no calling done later on. So we had to drop the contactless process and do a traditional pick up process.

KARTIKDOULAT C. 
Rating:
3.0

customer service was horrible, they have absolutely no people skills whatsoever. i have used this company, and this locale in the past, but NEVER experienced poor customer anywhere like this

RUSSELL K. 
Rating:
2.0

Poor customer service on return. The attendant was rude. We filled the tank to the same level as what we got it and he said that this was not enough, even though it was the exact same.

Cory F. 
Rating:
1.0

The whole process was great but I was charged for gas even though I refilled the tank to the amount that I took it at.

Jackson F. 
Rating:
3.0

This comment is more for uhaul in general: I had a lot of trouble getting my equipment and it made my move extra long and stressful. My first reservation was for somewhere in San Jose on 4/19 but I could not open the text or call anyone to figure out where because uhaul website down. When it came back up after it was too late to get my truck and vehicle tow, the online system said my reservation was expired. I booked very early morning of 4/20 and called after uhaul opened. I asked for you guys to make good on your $50 promise if equipment not available but customer support weaseled out of it saying the equipment was available (at unknown location in San Jose). I guess I was supposed to drive up from Watsonville and around to all 6 uhaul centers in San Jose to find the truck myself only to be frustrated that I couldn't rent it due to your system being down- to be eligible for the $50 promise? (Rhetorical question) I was getting angry so I gave up. I suggest it's better to just not promise people than promise and weasel out. My next reservation was for 4/20 in Campbell. I called ahead to confirm they had the equipment there already at the location to pick up and uhaul support confirmed it was there. I arrived at Campbell location and they told me they didn't have the vehicle tow there to pick up! They made another reservation to pick up the equipment in Mountainview Uhaul. I didn't ask for $50 this time because I thought I would get too angry if they weaseled out a second time. The Mountain View Uhaul itself was fine. Courteous and helpful employees. The only thing I would have appreciated is if they loaded the blankets and dolly into truck for me like it says they will online. I forgot and left them on curb where they brought them out for me (99% my fault, forgetful) During the trip, I would have liked to have been able to access the manuals for the truck and trailer but uhaul website down. So had a few worrisome noises from truck that I just hoped were ok most of the trip and turned out to be normal engine braking and probably sightly loose serpentine belt and didn't perform recommended checks at gas stops since couldn't remember the list besides oil. Overall, I would feel a little better if I was given the $50 no equipment available promise once or even twice for both times it happened and the extra stress and lost packing, travel and unloading time this caused. Or you could remove the promise from your website and advertising. And buy a friggin backup generator to power your main website server or get a backup server running! Thank you for reading

Ryan C. 
Rating:
3.0

Please pick up the phone. I was on hold for over an hour, never talked to ANYONE, called back multiple times. Either something is wrong with the phone, or someone is being straight up neglectful. Otherwise A+ service, everything was smooth.

EVAN D. 
No reviews have been submitted for this location.

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