Customer Reviews for U-Haul at Curtner Ave

9 835 évaluations

705 Curtner Av   San Jose, CA 95125
(@ Almaden Expwy)

(408) 267-7000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(408) 267-7000

705 Curtner Av
San Jose, CA 95125
(@ Almaden Expwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Guy who checked me in is a superstar employee!

Mark Meyer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

We re very satisfied

LUISALBERTO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
3

Simple and flawless experience for the drop-off procedure.

Ian H. 
Évaluation :
5

Your associate that checked me in, was professional and gave wonderful customer service.

Viet P. 
Évaluation :
5

I love to rent from this location the people and the employee they have working there are very professional and very understand what the customer is looking for about being honest and courteous . thank you For being so professional. I will recommend Every Everybody to this location.

servan K. 
Évaluation :
2

I went to three different trucks, no gas, and then they put 5 gallons in and I had to turn around and put $40 more in to the tank. I will be calling this location to get reimbursed

Ashley F. 
Évaluation :
5

I rent almost every week- Because of business requirements- Staff A+ Transportation clean/sometimes “no fuel” because of location— not the ownership Would recommend to Everyone I deal with in homes, moving, personal moving needs

DEBRA K. 
Évaluation :
5

Great experience. Friendly and helpful staff.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Picking up and dropping off the rental was fast and easy! The staff were friendly and helpful. The rental was spotless, well maintained, and drove like a champ. There was plenty of customer parking available, as well. Would absolutely recommend this location to a friend. Thank you, U-Haul for making this part of my move so painless!

Danielle G. 
Évaluation :
1

The truck given was terrible. The gas tank was blocked and wouldn't fill up correctly. The work around solution I devised required me to spend almost 30 minutes at the pump to fill up the truck. The truck was also dangerously misaligned. Next time I need to rent a truck I will use your competitor. This was a very, very bad experience.

denis L. 
Évaluation :
5

It is my go to place for uhaul rental.

Srinivasa Y. 
Évaluation :
5

Superb employees, prompt service, clean and well-maintained equipment, easy in and out. Just excellent.

kevin C. 
Évaluation :
5

Everything went so smooth I can't believe it definitely recommend this location and the staff is super helpful and friendly

Margarita P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ron R. 
Évaluation :
5

great service

Efren A. 
Évaluation :
5

Friendly staff, so I appreciated that.

Khoa L. 
Évaluation :
5

Nothing, It's always seamless renting with U-haul.I always get in and out with no problems. Great service

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woodson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
5

The The twin brothers Enrico help me out, he was Very knowledgeable very friendly and easy to deal with who he was very honest. And the vehicle was clean and Clean. I thank Him and his friends working there.

STEVENS CREEK KI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
1

Communication at this location is very frustrating and the staff doesn't communicate very well with each other

Aj J. 
Évaluation :
5

Customer Service was good. The problem I have, and I sent an email to you . . . My invoice doesn't match the amount taken out of my account. I still haven't heard back from said email,

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johann V. 
Évaluation :
3

Compared to the experience picking up, this was fine, but I would not rate it as good customer service. Simply transactional.

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarun N. 
Évaluation :
3

When I received my U-Haul it was completely on empty with even the gas light on. This was unfortunate for my family and I. Other than that the store was average service.

fabiola P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khoa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Overall it was a great experience. Everyone was super helpful and friendly along the way and it was a pretty smooth process, which is very much appreciated amongst the stress of moving. My only issue was that the containers were packed a bit too high and tight. When I received the containers a few of the boxes had collapsed and some of my items were damaged (mostly dishes and a storage cart).

Jamie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jihad J. 
Évaluation :
5

The truck was on empty when we got it. Staff was nice enough to put 5 gallons in to get us to a station. After hours return was easy and convenient.

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayme S. 
Évaluation :
5

There was some confusion at the time to pick up at the final destination in Coconut Creek FL. Apparently they were not aware that the container was at their location and were sending the movers to another location before even verifying if the container was at their Coconut Creek location or not. It turned out it was at their location.

Fabio R. 
Évaluation :
4

The process was handled very well, in and out. Mine was a short trip but I noticed that the gas level was under 1/4 tank when I started. Other than that, all good, thanks.

Daniel O. 
Évaluation :
5

Check In Agent provided outstanding service helping me take my vehicle off tow dolly as i was not physically strong enough to work turnbuckles to release

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fouad J. 
Évaluation :
4

Low and leaky tire drivers

WALTER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WingKin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

All agents were very friendly & ready to help, answer questions & get me on my way. I didn't take Truck back, my driver did that so I have no comments pertaining to return if Truck.

Leticia R. 
Évaluation :
5

Great check in and return service

Scott P. 
Évaluation :
4

The UHaul app took a very long time to load images of the van - and in the end, appeared not to have any. Improvements to the loading time / network coverage would help the customer's experience.

John S. 
Évaluation :
5

The man who helped us check in and out was very helpful and knowledgeable.

Jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenting H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaeyong L. 
Évaluation :
2

Customer service and organization did not appear to be a priority of the employee who served us. We were directed to the wrong unit . There was little connection or personal attention paid to us as a U-Haul customer during the transaction.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jae Hoon J. 
Évaluation :
4

Reserved a cargo trailer at The Alameda location weeks prior. Javier called me out of line to tell me a previous customer didn't return a trailer and they were out. He sensed my disappointment and was professional and got on the phone and located one close by at Curtner. Enrique at the Curtner location got me hooked up and on my way. What would have a been a very disappointing day turned out well. Will be back. Great staff at both location. Oh and the after hours return option was very helpful. Good app.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
3

I reserved a 15'' truck as I was moving a 2br home, I showed up and the vehicle I reserved was not available. They had a 10'' truck but it would be too small and when I asked for comp miles they said no. THANK GOD I have a hitch and a trailer was available since I would have no idea how I was going to haul everything!

CASSANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siddhartha S. 
Évaluation :
5

Unfortunately this morning when I arrived to pick up the truck power was out in the area. As I ordered online I completed the pick via mobile phone and worked with the gentleman there who were very friendly and helpful especially under the circumstances.

Marlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Keep the team intact! Excellent service.

William H. 
Évaluation :
2

They couldn't reimburse me for the extra gas and yet still charged me extra for the miles I drove

John T. 
Évaluation :
3

I was very disappointed in the fuel economy of the vehicle that I drove. I drove barely more than 30 miles and had to put over six gallons of fuel in the tank in order to return the fuel gauge to the same level it was when I picked the vehicle up.

Philip M. 
Évaluation :
5

Daniel , did great service like it should be for customers thank you

Felipe S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
2

Merci.

Lilit B. 
Évaluation :
5

The worker who helped was great even when the credit card machine wouldn't work.

Joshua R. 
Évaluation :
2

I rented out car tow dolly n the associate told me it's available for 24 hrs for that price when I asked the associate how about if I return the dolly after 2 hrs but u will b closed by than so he told me I can return it even it's close bcaz the gate will b open so u can return it n just unhook it to the spot I picked so I thought everything was ok but I gave bad rating since the associate don't know what to tell when I asked how to return I was not told that I have to go on app n they charge me double than I called them n let them know I was charged well IN SIMPLE TERMS JUST TRAIN YR ASSOCIATE WHAT TO TELL CUSTOMER EVEN IF THEY DONT ASK SO EVERYONE WILL SAVE TIME N WILLL B. HAPPY

GAYANENDRA S. 
Évaluation :
5

At pickup and drop off, the team members who assisted me were polite, helpful, professional, and generally really nice people. It was easy to find someone when I needed help, and I would definitely use this location over other locations in the future! Merci.

Leila T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anh N. 
Évaluation :
5

keep up the good work!!

Mike A. 
Évaluation :
5

This location operated very well when turning in the vehicle, but I never went inside, so I cannot comment on the cleanliness of the location. If you are going to continue to ask customers to haul loaded trailers, you need to offer them more than $250 as the added cost of fuel would more than offset the monetary gain for hauling the load.

Gavin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

Booking support and checkin was great.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
4

I had to pick up a tow 100+ miles away (one way) & over the phone they said they will cover the miles cost but was only able to cover 50 miles?

Alahni T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

I think everything looks ok and good service thanks.

bharat T. 
Évaluation :
5

20ft truck performed excellent driving from SJ to Las Vegas. It had plenty of power loaded to the gills with furniture and boxes. Everything worked great for the whole trip. Really surprised how well the truck drove! Staff was great on both ends. They actually found me a truck closer to my home and kept the price the same. Appreciate making it convenient for me.

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
4

Pre check in still is buggy the online submission of ID and documentation doesn't populate into reservation so we do it all again in person

Keith M. 
Évaluation :
5

The representative that assisted inside the store was very professional and helpful!

STACEY L. 
Évaluation :
3

Fuel was said to be at a quarter tank, but tank was almost completely empty on pick-up. Staff was great.

Brice B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Sadia A.  |  Expérience générale 
Évaluation :
3

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

Athar S.  |  Expérience générale 
Évaluation :
5

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

THANG N.  |  Expérience générale 
Évaluation :
5

Friendly staff and helped me break the lock to which I had lost the key.

Praveen K.  |  Expérience générale 
Évaluation :
2

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Kate C.  |  Expérience générale 
Évaluation :
5

Bien

Xiaozhu A.  |  Expérience générale 
Évaluation :
5

Nice staff

Joanna T.  |  Expérience générale 
Évaluation :
5

Staff was friendly and knowledgeable.

Joe S.  |  Expérience générale 
Évaluation :
5

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we've had with U-Haul since beginning our move from Austin, TX.

Nicole O.  |  Expérience générale 
Évaluation :
4

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Katie O.  |  Expérience générale 
Évaluation :
3

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Zhou W.  |  Expérience générale 
Évaluation :
5

Friendly service.

Victoriano F.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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