Évaluations des clients U-Haul at Curtner Ave

The 15' Box Truck That I Rented Was a Bit High for me To Get Into, But I Managed

This is not my contract!! My email address & old phone number where used on this contract by some random dude. I would check to see if his payment was/is fraudulent too. I have rented out of this location but it was back in 2014. Good luck.

Don't forget to check equipment in when returned. I dislike being charged for 3 days when I had it for 3 hours.

The first truck we were given was not usable!!! We had to wait in line to receive another truck! Secondly, all the hidden charges are complete BS.

All is well, no improvement needed at this time!

Great experience at this location

I have used this location in the past and we continue to return here because all your representatives have been helpful and have made the process very comfortable. Thanks for such a great experience.

Excellent customer service. Easy to find location with parking

I did not have the adapter for the hitch electrical. I had to go back in and buy one. If you had them for rent for, say $4.00, I would have opted to rent one. It would be helpful to ask the customer about the need for an adapter when checking in. I don't recall any questions on the website forms (there were many: "Do you want blankets? Do you want boxes? Do you want help? Do you want..."

Very professional every time I have rented from this location over last 10 Years. Great people make the difference to me. Thank You, Chris Joyce

Staff was professional and helpful and safe hooking up the cargo trailer.

I think you guys are doing a really good job right now.

always have the truk i wanth

Both gentlemen working were super helpful in my pick up and return.

While the equipment and employees who work at the stores are first rate, the corporate experience is a nightmare. I reserved a trailer 2 weeks in advance but still had to drive >30 miles to pick it up. When trying to arrange with a local location I get routed to a national call center with a 20 minute wait to speak to someone. Not acceptable!

Associates were cordial. Checking in and out was quick and painless.

Nothing, they did a great job! Made our move easy and explained a better deal.

The truck did not have enough gas to take one small 5 mile trip. i was told that i had 1/4 tank full. I had much less and i got stuck in the middle of my move, which wasted about 3 hours of my time. When i mentioned this to the manager, i was not compensated at all. i will not recommend going there again.

Honestly my biggest issue was actually getting a 5 x 8 trailer. After that the rest of the experience was pleasant. Very helpful staff at the Curtner location.

Had excellent service. Only complaint is that there were no trucks in my immediate area (Los Gatos/ Saratoga/ San Jose West) and had to pay for milage to get to and from far away location, adding about $30 too bill.

Did not even get out of my vehicle to complete return of the trailer.

Exelent job.

Didn't like being double billed to 2 of my credit cards, have to go to the location again to get it corrected

U-Haul is fantastic - both the staff and vehicles. Looking forward to the next opportunity we need a truck.

Check tire

Just keep doing what you're doing and how you provide service to the community. Excellent work

Staff was prompt and professional.

The provider is rude and unfair

Check in process was terribly slow and online check in didn't seem to streamline the process at all.

do not sell people the bungie cords you sell. lost a valuable piece of furniture they break and bend on you

Reserved a vehicle almost a week prior to pickup date. On the date of pickup, they say they don't have a vehicle for me.

Nothing at all.The people are so friendly and helpful. Keep up the good work.!!

I reserved 2 furniture dolly's because I needed them for my move. When I showed up they told me they had none available. Apparently they only have 3 total at the location and gave them away that morning even though I made sure to reserve them. This caused me to waste 2 hours finding and buying dolly's elsewhere and messed up my entire day plan. Why offer reservations if they wont be kept? And if they know they wont have the equipment available, a courtesy call would be expected so I can start my search for the equipment asap. Attendant was unsympathetic and my experience was very sub-par.

This was the worst moving experience I have ever had. The truck I booked over two weeks in advance was scheduled for a 9am pick up. It was changed to 12pm at a different location and I wasn't notified about the change. The 12pm truck was not even available when I went to pick it up at the other location. I needed a 26 foot truck and they gave me a 17'. I had to ask them for a discount and they gave me a very minimal discount. Customer service was poor, nobody cared or were trying to make something happen for me. Just an overall awful experience. I will no longer be using U-Haul and will definitely not recommend U-Haul to others.

Customer service was excellent

we had booked an appliance dolly, when we got there there was no appliance for us. that created a lot of problem with our moving, had to pay extra to the help we got to move.

I'm not sure you could improve, they had me checked in and out in all of about 20 minutes.

Rented a truck to be used and the check engine light was on. I had the codes checked for my safety and there were two serious codes. I can't understand how this truck was “ready for rental”

Your employees must warn people renting truck/vans that if you're not going to refill gas back to the level there will be convenience fee of $30, so my exact 30 miles with 10mpg resulted in $46, as I didn't want to go gas station with a trailer.

We received a truck with the gas light on, and claimed in the paperwork it had 3/8 of a tank.

Excellent and very helpful staffs. Go beyond to help customer's needs.

Super apathetic and unhelpful. It was almost like they were intentionally trying to make the experience difficult.

Evadirse transaction ever! Everyone was professional and courteous.

The car wasn't clean inside.

Made reservations online for a pick up truck and 1 furniture dolly. When I arrived I had the unfortunate luck to have Jose Bautista check me in. He immediately told me I could not have a furniture dolly. He would not explain why I couldn't have one, even though the website and reservations said I could. I told him if I couldn't have one then there should be a notice on the website or it shouldn't be an option to select. He offered no explaination or any other options and completely ignored my question of why I couldn't have a furniture dolly. Upon completion of payment he handed me the keys and contract. He did not inform me that i would be receiving a text message with a link to audit the vehicle before use nor did he tell me where I could find the vehicle on the lot. Fortunately the lot was almost empty so it didn't take me long to find the truck at the back of the lot. I called the customer service number and filed a complaint. If this employee can't provide basic customer service perhaps he should be reassigned to a department he doesn't have contact with customers. The only redeeming moment in my experience was returning the vehicle and dropping off the keys. The employee who assisted at that moment was friendly, helpful and a relief.

make sure the vehicle is accurate

Go somewhere else if you can

Fast and easy

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Friendly staff and helped me break the lock to which I had lost the key.

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Good

Nice staff

Staff was friendly and knowledgeable.

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Friendly service.