Évaluations des clients U-Haul at Curtner Ave

The person who helped me (James, I think) with the rental was very nice and helpful.

Making sure to check every vehicle, and cleaned well.

We didn't get the size truck that we reserved even though we had a confirmation number.

Rented a 26ft truck. Came with ZERO gas!!! Was told somebody siphoned the tank overnight. The guy went to the gas station to fill a 5 gal can to put in the tank. Wouldn't take the truck to the station. Why was this MY PROBLEM? You rent a truck for a 300+ mile trip and it comes with 5 gal. gas. Sorry, that is not acceptable.

Here's my short story. I rented a truck, i picked our cabinets, the helper locked the trailer, we got to the job site and discovered that they had neglected to put a lock key on the ring. I drive BACK to uhaul, i get a key, do the delivery, I drop off the truck and tell them that I should not be charge the extra mileage because it was their oversight that caused me to put on the extra mileage. I was basically blown off by the the person checking in the truck and was charged for the extra miles anyway. wasnt much but thats not the point.

The check in and check out process was great. I had practically no waiting time.

Second time in a row the gas was lower then I was told

We had to speak with two separate employees. The first one we spoke to was a younger male with glasses that gave us complete attitude and wouldn't listen to us. Did not even let us rent the trailer. We tried explaining that our truck is a diesel f-250 and he just didn't care to explain, look at the truck (that was parked outside), or even comprehend what we attempted to show him that we can trailer and we have before with this truck. However the second employee that helped us out after the first one left was very understanding and helpful and got us the correct information that we needed and we were on our way within a few minutes. I would recommend this place to a friend but definitely NOT if that younger kid with glasses is working again, not business professional or understanding at all, such little patience.

You guys are awesome! Quick and easy check in and return.

The staff at this location was great. The problems we experienced were based on corporate. I was quoted a certain price and then when I dropped off the equipment, I was going to be charged extra. The staff took care of it, but it took some time.

U haul made my out of state move a great experience. Everything went well. I would recommend the Ubox if you are single and have one bedroom apt worth of stuff. The only negative thing is long on hold waiting to talk to customer service.

The no one way rentals is a total rip off I wanted to move 150 miles 300 miles roundtrip $480 in mileage plus $39 and 9% tax are you kidding me $600 to move 150 miles rip off and you need two phone numbers and a photograph of my drivers license to rent a $3500 trailer are you kidding me??

This location used to have better customer service. I assume it's because of covid and high demand for uhauls. The restrictions in place make using a uhaul more expensive than it was a year ago.

Scott from a sister store referred me to help get me exactly what I needed. He is amazing! His voice and demeanor is so calming. I sure hope his name is Scott because he needs to be recognized. Thank you!

I love the service. Very clear, easy and convenient. . I love it.

During COVID it would be assumed that things would be clean. There was dog fur all over the middle seat and I'm allergic.

I picked up my vehicle and was told it was at a full tank and it definitely was not. You guys robbed me $20 worth of gas.

Quick drop off. Done in a few minutes. Polite young man, no complaints. Thank you, Tuna Whyte

The 15' Box Truck That I Rented Was a Bit High for me To Get Into, But I Managed

This is not my contract!! My email address & old phone number where used on this contract by some random dude. I would check to see if his payment was/is fraudulent too. I have rented out of this location but it was back in 2014. Good luck.

Don't forget to check equipment in when returned. I dislike being charged for 3 days when I had it for 3 hours.

The first truck we were given was not usable!!! We had to wait in line to receive another truck! Secondly, all the hidden charges are complete BS.

All is well, no improvement needed at this time!

Great experience at this location

I have used this location in the past and we continue to return here because all your representatives have been helpful and have made the process very comfortable. Thanks for such a great experience.

Excellent customer service. Easy to find location with parking

I did not have the adapter for the hitch electrical. I had to go back in and buy one. If you had them for rent for, say $4.00, I would have opted to rent one. It would be helpful to ask the customer about the need for an adapter when checking in. I don't recall any questions on the website forms (there were many: "Do you want blankets? Do you want boxes? Do you want help? Do you want..."

Very professional every time I have rented from this location over last 10 Years. Great people make the difference to me. Thank You, Chris Joyce

Staff was professional and helpful and safe hooking up the cargo trailer.

I think you guys are doing a really good job right now.

always have the truk i wanth

Both gentlemen working were super helpful in my pick up and return.

While the equipment and employees who work at the stores are first rate, the corporate experience is a nightmare. I reserved a trailer 2 weeks in advance but still had to drive >30 miles to pick it up. When trying to arrange with a local location I get routed to a national call center with a 20 minute wait to speak to someone. Not acceptable!

Associates were cordial. Checking in and out was quick and painless.

Nothing, they did a great job! Made our move easy and explained a better deal.

The truck did not have enough gas to take one small 5 mile trip. i was told that i had 1/4 tank full. I had much less and i got stuck in the middle of my move, which wasted about 3 hours of my time. When i mentioned this to the manager, i was not compensated at all. i will not recommend going there again.

Honestly my biggest issue was actually getting a 5 x 8 trailer. After that the rest of the experience was pleasant. Very helpful staff at the Curtner location.

Had excellent service. Only complaint is that there were no trucks in my immediate area (Los Gatos/ Saratoga/ San Jose West) and had to pay for milage to get to and from far away location, adding about $30 too bill.

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Friendly staff and helped me break the lock to which I had lost the key.

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Good

Nice staff

Staff was friendly and knowledgeable.

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Friendly service.