Location de camion de déménagement à San Jose, CA chez U-Haul at Curtner Ave

Equipment was as clean as could be expected however the equipment was old with rusted door latching mechanisms. I was provided the older looking equipment even though newer looking equipment seemed available on the lot.

Should have a one way rental.

all staff does a great job

As a frequent uhaul customer, I found this truck although newer in very unmaintained condition. Heavy smoke smell and very dirty exterior. Ran into a major rainstorm and the wiper blades were not in good condition with visibility issues. Overall I would only rent from uhaul as I am a loyal customer. Just some observations that may be helpful.

The truck I was assigned was old, dented, had 150,000 + miles on it. Much newer ones were available on the lot. Why are these old beat-up trucks still being used?

I get there before 10 when my appointment is supposed to be. There are already people waiting to get their vehicles. Some of whom had 9am appointments. FINALLY, after waiting half an hour, someone comes in and opens the door at 10:30!

I have been charged a $21.00 charge for fuel when I returned the vehicle with more fuel than when it went out. On Monday I called the location immediately once they where opened and I was told I need to speak with the manager whose name is David. I left my name and phone number and I’m still waiting for a returned phone call from David.

Need better customer parking. None was available (some spaces were full and the rest were blocked) and I was the only customer.

Make sure that customer understands no ramp on 10 foot van. Was expecting a ramp for a heavy piece.

Customer service was great, but we didn’t get the 20’ truck we reserved for one-way as the customer who had it before us, wasn’t able to return the truck within their reservation period. Maria was able to get us a 10’ truck for one-way and comped us with extra mileage and blankets to make up for the inconvenience. Fortunately this was our ‘pre-move’ on the day before we got professional the movers , so we were okay with the 10’ truck.

I'd like to give a shout out to James Gonzales. He was super helpful and fast in renting and attaching the trailer. Great attitude and nice person. You should hire more people like him. Thanks for a great experience!

Quick check and out.

Friendly staff

With out any doubt. James at the location Is one the best customer service people I have ever dealt with. And I do customer service for a living. Ten stars for James

Friendly, efficient staff. Well above average compared to other Uhaul locations!! Van rented was clean and reliable.

the gentleman who runs the the show front desk there, I think his name may be James Garcia (I could be wrong on that name) EVERY TIME I deal with him... he is so great. Friendly, professional, thorough, explains everything just right, helpful, knowledgeable. He also speaks kindly and with respect to his team. Great Experience!

staff could be more helpful

It is a good location. But the young man that was supposed to help us would not even look at us and never looked up from his telephone except for when he pulled the trailer off of the truck. When we said thank you, he did not even acknowledge us.

Both customer service representatives that helped me were great. They were fast with the check out and check in, and both were super friendly and professional. Thanks again for a great rental. Regards, Paul Spitalere

By far the best experience I’ve had at a uhaul center! Staff was wonderful the young lady at the front desk went over everything so clearly it left us with no questions and they were so quick to help us get going !

The vehicle was pretty tidy inside, the outside was filthy, which made it quite difficult to discern Andy damage in the pre-use vehicle inspection I was required to do as they it required me to look for any little nick or scratch judging by the number of x stickers that were on the vehicle. Otherwise my mobile check in experience went very smoothly. I do however recommend that when someone is borrowing a vehicle for an slotted amount of time that the return time be adjusted from the time they are done checking in, rather than the time we start checking in. I calculated my time exactly 11:30- 4:30 I arrived 10 minutes early but was not done with check in requirements until just shy of noon, yet my return time was still listed as 430. It added some I ncessary pressure. Either that or recommend telling customers to show up early to check in. I did make it back in time, but felt that would make the service even better in the future. I returned the truck with ease, and was met at the return and had all my questions answered. All in all it was a great experience, the vehicle ran well, the app made things easy, and I would definitely recommend! Thank you.

The young man who took my order and hooked up the trailer to my car was very polite, helpful and courteous. Five stars for him!

Making motorcycle trailers one way.

i had reserved the auto transport for pick-up in san jose several days ahead of time and was approved for pick-up on 11/12. i left arizona at 4am on sunday 11/11 to travel to california. from that point forward, i was not able to retrieve emails. when i got to san jose to pick up my reserved auto transport i was told to go to a different location to get the auto transport. this same thing happened to me the last time i had reserved an auto transport. i am unfamiliar with the san jose area and had to find my way around to get to the uhaul yard 6miles away. it seems to me that uhaul uses their customers to relocate their equipment for them. this is very wrong for uhaul to do. when i had a similar experience a few months ago, i drove by the uhaul yard where i had originally reserved, and found there to be 3 auto transports sitting in the yard. so there should have been no reason for me to be turned away from that location just to retrieve equipment from a different location. if uhaul is unable to efficiently manage the rental equipment, they should not be using customers to act as "mules" to move the equipment for uhauls convenience. there seems to be a serious flaw in equipment management and blame for this huge inconvenience falls squarely on uhaul management shoulders. being given 'reasons' or 'excuses' why these things happen, such as i experienced, are just smoke-and-mirrors, and lies. i will be telling everyone i know of this bad experience and warning them to be very careful if using uhaul again. whenever possible, i will be using a different equipment rental service in the future. i am warning everyone i know that uhaul does this sort of thing.

Great customer service! Quick and efficient.