Évaluations des clients U-Haul at Deer Park

Good location. Serviced my needs. Slow to get me out the door, but not significant an issue. We do things differently up north. Probably me.

Keep the young lady that helped us, she was very professional and kind

Easy process and friendly service. Rented twice in one week. Thank you!

Entire rental process went without incident. Couldn't have gone smoother. Thank you!

The two young men who assisted me were wonderful!

Keep towing the people that use your parking lot for the restaurant next door!

I have no recommendations for improvement. I found the staff personnel knowledgeable and courteous. The van I rented was easy to drive with no problems. Thank You

Thanks. Personnel were very friendly. Nothing unpleasant happened.

Super easy.

I've used several UHaul trucks over the years - this one was easily in the worst condition. Multiple pieces of the truck interior were loose and caused excessive shaking/rattling during the drive. The steering column was incredibly loose and gave the driver limited control - it felt like the truck could veer off into another traffic lane at any moment like a strong wind gust. A brake alarm started beeping repeatedly during the first leg of my drive and wouldn't turn off until the truck was parked for a couple hours (the parking brake was never set). And worst of all, my father was driving behind the truck and told me the rear brake lights did not illuminate during braking, which is very unsafe for the drivers following. When I returned the truck, I explained these things to the attendant, but he didn't seem very concerned or interested, so I'm doubtful that these problems were recorded and fixed. Overall, that truck is dangerous to be driven on public roads and its issues should be addressed before it's given to another customer.

I use the uhaul app and it was eay and quick and it was ready on that day and time

I had a hard time obtaining the rental through the app and the employees there weren't helpful! I was charged extra for gas when I actually left the truck with more gas then hat the truck had when I picked it up. That has me very upset and won't ever rent from this location again.

I got the 5 x8 open trailer but I found out that the inner size is less than 5 feet . I hand to come back and exchange it with bigger one . I drove over an hour for that issue and I had to pat $12 Exta for that I need it refunded please.

We had to extend our time by a few hours past the turn in time, but the rep called me and we got that straightened out and the charge added to my credit card. He was professional and helpful and everything worked out.

This entire experience has made me never want to use u-haul again. My pickup location was moved to an hour away from the original. While the representatives were helpful in giving me some credit they failed to take into account how this would affect my return time since u-haul return time policy is more strict than any other rental company. Ever tried to unload a 26' moving truck inside a couple hours? Its not fun. Never again.

Doesn't help that I never wanted to go to this location to begin with.

Did not enjoy my check in experience at this location. Thought the interaction was not friendly and almost adversarial when I was trying to clarify the estimated cost of the rental. Reminder, I'm not the enemy, I'm just trying to get some help with my move, which is a very stressful time in life for most people and cost a lot of money overall. On the contrary, the check in process was very easy and pleasant. Thank you for that.

No employees were wearing masks despite the mandate.

LeShawn was a great help in scheduling my hitch installation! He was able to call around to other Uhauls to make sure that they had the correct parts for me. Very efficient service! I am also very pleased with my hitch installation. Thank you Uhaul on J Clyde!

Seamless process of return.

Customer service was outstanding by the female at the counter when I picked up and also when I returned the vehicle, she was very fast and efficient.

Fast and friendly service

I've used the location twice and both times were good customer service experiences.

Increase parking availability during rental

this location impeccable!

Fast, convenient service. Staff was friendly and professional

The equipment was adequate for a short local move. But it definitely showed is age in the way it drove and handled. Thank goodness I was not using it to travel any great distance.

The custom we service was outstanding!

I'm not sure what the point of the app and picking up the truck with my phone was. I still had to go inside the facility to get a key, the one dolly, and blankets. I was also charged seven dollars for a utility dolly that they did not have. And the lady would not remove it from my bill.

The guy checking my husband out said he'd adjust the price (by over $100) of the rental for $20. My husband stupidly gave him the cash, and the price didn't change.

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

Kelly helped me on the return and was very friendly and helpful, The process was easier than expected and very much appreciated. Her location was easy to find and very convenient. THANK YOU! Our U-Haul experience was very positive and I would certainly recommend U-Haul for any moving needs.

I would have given the location 5 stars except for your employee Lashawn Pearson. Upon entering the store he was watching something on his phone sitting at the desk. It rooms several minutes before he looked up to acknowledge me and when he did the other employee came through the door and he told her to help me. I do have to say that she was wonderful. He was lazy. When we returned the dolly he was in the same spot doing the same thing and the interaction was almost identical. He told the other employee to help us.

Picked up 9.30 am sat service was great the girl that waited on me was courteous polite dragged over trailer hooked it up to my truck owni g a car hauker trailer I could of done it for her but she handled it.. On return theur was 2 young guys working looked like they could care less they were involved in trying to straighten out a customer issue I stood there for 10 minutes how about sir will be right with you finally when they were done for a minute I said I had a return the one young guy followed me out said ok un hook it wheel over there seriously am I geting pd to do your job not a problem I did it..Nice location friendly woman but those young guys need to be educated in Customer Service..

Make a reservation on the arrival they didn't have the truck I reserved and it took forever to do an easy transaction.

LaSheun was outstanding!

I can't think of anything.

Although there was a sign on the door stating that masks must be worn inside the location, two of the three employees were not wearing masks inside.

Please explain *In Person* that if you drop off a vehicle after hours, you need to report mileage and the like over the app. My brother ran into problems because of that.

Your employees at this location were freakin amazing. Actually made renting a truck enjoyable!!

Great location and service

N/A

Great staff and customer service

Maybe the employees not continue personal conversations when customers are standing in the store.

Excellent service