Disorganized. Poor signage. The staff (one female about 21 years old) was rude and unprofessional. She at first said. "Just drop it off and your good." I told her that wasn't right, and that I needed a receipt showing the equipment was returned. She then became upset and rude. Huffed and puffed as though I was putting her out. Then she shoved the paperwork in my hand and stormed off. I would never hire a person such as that. She should be fired!William S.
Moving Truck Rental in Newport News, VA at U-Haul at Deer Park
Pour nous contacter
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
One-Way and In-Town Local Rentals in Newport News, VA 23601
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The vehicle was clean & ready 2 go. I will go there again.Bertese P.
Great, friendly customer service!!LINDSEY K.
Make sure vehicles are in good running order before sending customer out to the vehicle. Battery was dead on the van I was given. Too long a wait turning in vehicle.Robert S.
slightly better rear view capability!ANDREWRAYMOND E.
If the rental for the next customer is handled the way mine was, there is nothing more they need to do.THOMASJOE P.
Best experience with a u-haul location thus far. Staff was courteous and well educated on the programs. Would recommend this location over any other.shelby M.
Everyone was great helping us out. Efficient, friendly.Gullvi M.
the steering on the vehicle felt like it moved too much. Maybe an alignment is needed. Staff was friendly and helpful. I had a hard time dealing with online pick up and drop off, but did get it done.Brandon B.
Not much. They were prepared and provided fast service.MAXIMO D.
Fantastic customer service.Steven O.
The young man that assisted me was extremely knowledgeable, polite, and efficient, made the process painless.Stephen S.
the back door was left open we got the key early, went back to get get it ,after it was closed drove off terrible rain inside got wet.how could they for get to close a truck any thig or a person could have been in it! the girl at front desk not smart! took way to long some people walk outTerry S.
When I picked up the truck the UHaul representative was quick, knowledgable and helpful. She couldn't provide a photograph of the trucks condition or gas gauge. I took a photo of the gauge for my records before departing. Before I returned the truck I filled the gas to the level it was before I left with it earlier in the day. I returned the truck and a short time later i received a charge of $10.00 to refill the gas even though it was replaced. I spoke to a UHaul rep on site who assured me the amount would be returned to my card. At the time of this review it has not been returned. It's unnerving to think that my priority to fill the tank was dismissed with an unnecessary fee.MICHAEL M.
Great customer serviceGILBERTEDWARD M.
The manager on duty was very friendly and helpful.JOSHUAJOHN H.
Extremely courteous, professional and helpful. The young lady that helped me (forgot her name but she is very slim) needs a raise. I will definitely recommend this location to all friends/relatives and continue to use it myself. Terence BattleTerence B.
Truck was ready clean and worked well for our local moveSUSANHOUSTON L.
My contract ended at 5:30 pm. The store closed at 7:00 pm. my rental was returned before the store opened and I was still charged for a 24-hour rental period. I'm completely unhappy about that.Christopher D.
The customer team was great. They were polite and got me in and out and checked back in quickly.ROESHELL H.
Fleet maintenanceMilton B.
Everything was exceptional.Steven H.
I was not greeted upon entering the facility. When picking up my reservation, I was not notified of their equipment shortage and I was left without a dolly to pack my items into the truck. If I had known prior to that day that the particular facility had bo dollies for their customers, I would have made other arrangements to ensure I had what I needed on the day of my move. I was NOT pleased with the level of poor customer service and empathy from the staff.Marquese H.
Have the equipment that is rented on site and available when people arrive. If they don't have the equipment that is ordered ahead of time, then reimburse the account. Have the rented equipment in the truck loaded and ready to go so the person renting doesn't have to worry about it. Take better care of the vehicles, the one I rented needed an alignment so badly it wasn't really safe to driveJulia B.
Awesome customer service and equipment.Latitia R.