Évaluations des clients U-Haul at Elliot Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Elliot Rd

Cote générale :

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IYAUNA H.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

HARLAN B.
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Unknown to if the truck was sanitized per COVID standards. Nothing indicated it was. Pickup process was very confusing, and still had to pick up the key inside, which I could have just went through the process inside if that was the case

CHARLES A.
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Le client n'a pas laissé de commentaire.

Elrena B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
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Could use more counter help, but the folks there were very good.

AUSTIN D.
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Le client n'a pas laissé de commentaire.

Eileen M.
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The gentleman who we worked with us was simply outstanding. Professional, personable, knowledgeable honest employee. Cared about his job. Great experience.

Zachary K.
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The staff there were very professional and polite. Great experience at this location.

JAMES ANTHONY G.
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Le client n'a pas laissé de commentaire.

ALVINA M.
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either we missed it or we were just not kindly informed that the 10' Box Truck does not come with a ramp. This piece of equipment would have made my move so much easier. That was my one and only disappointment, other than that everything else checked out great.

Taylor G.
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The U-Haul crew should inspect the trucks when they are turned in. I got bitched out by an employee about some blankets/covers that were in there (left in there from the previous renter and thrown all about the back of the truck) and threatened with a $25 cleaning fee if I didn't fold up and put away someone else's covers. I told him that the truck came like that and we just moved them out of our way so we could get the loading of furniture started. I knew nothing about the covers and admittedly I did do a walk around the truck and checked it before taking it off the lot but no I did not lift the door and inspect the inside— I expected U-Haul staff would have the truck properly reviewed and ready for me. I only inspected for damages to report anything concerning. I also don't move or rent trucks a lot and don't know the U-Haul process 100000% to know you offer covers and don't inspect trucks when they're turned in. Woops. Just did not leave a good taste in my mouth. Fix your own processes before threatening customers of malfeasance and with additional, unwarranted charges.

Warren B.
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Nice staff

CHASE L.
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None, won't be using uhaul again.

JUDITH T.
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The gentleman who I seen that day had really made me upset with his comment and additude directed at me since I had been standing there waiting on him to do his job and rent me a truck and not making any comment to him but had made a noise with my breath since I am Disabled and there was not available handicap parking and after waiting on him with his conversation to the other worker about a cash app account I was fusterated enough and by the time since from what I understand he is new my I'm exhausted breath came out, I did Not Say Anything that was even close to being Rude and He was way out of line to speak to me that way! I will Not Go back there again due to his treatment! I wanted to call right away to inform uhaul of the situation but moving is stressful enough but I am Not happy about the way I was treated!

JOE W.
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Le client n'a pas laissé de commentaire.

JOSHUA E.
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U haul was more pricey than expected for diy

Ana F.
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Le client n'a pas laissé de commentaire.

GILBERT R.
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Le client n'a pas laissé de commentaire.

Phillip B.
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The customer service agent who helped me was PHENOMENAL!!! He went above and beyond to get me set up. He also helped moved my car to a parking spot when it opened, offered a bottled of steer, and did everything in a highly professional manner with a positive attitude. I work with high performing ELITE athletes and organizations. It is my job to develop GREAT. to develop ELITE...this kid has it!!! I believe his name was Liam????

Eileen S.
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Le client n'a pas laissé de commentaire.

DAVID KENNEDY J.
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N/A.

Nate D.
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Everything was great

RASHANDA J.
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Price was a bit much for the two hours.

PAUL S.
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Le client n'a pas laissé de commentaire.

KENDAL S.
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Maybe during Covid has a few disposable masks for people to use in case during their moving they misplace theirs.

Gary D.
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Le client n'a pas laissé de commentaire.

WILLIAM H.
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Great return experience.

CHRISTOPHER S.
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When I've gone here before, the dude with the tiny top-ponytail was nice. But the last time I went, there were three other people who were so nasty to EVERY SINGLE CUSTOMER. Condescending, eye-rolling and huffing at every single interaction like it was the biggest inconvenience to even hear someone speak. If I walk in and see them there ever again, I'll walk right out.

CHRISTOPHER P.
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Idk

NANCY T.
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Helpful employees

LINDSEY K.
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Very friendly, helpful staff

Kevin W.
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Le client n'a pas laissé de commentaire.

Cia S.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Rent to the dolly, was not in the truck

WILLIAM C.
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Le client n'a pas laissé de commentaire.

ROXANNE L.
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I made a reservation in Nov but on moving day got sent to three different location before I received a vehicle. The agents at the last location were pleasant and very helpful. The truck was dirty and only had 3/4 tank of gas,

Michael D.
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Unbelievable...perfect experience in every way!

WILLARD L.
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Le client n'a pas laissé de commentaire.

Logan F.
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Le client n'a pas laissé de commentaire.

Richard G.
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n/a everything was perfect!

AUGUST N.
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te hs. were knowledgeable and courteous

SHALINA G.
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Le client n'a pas laissé de commentaire.

Ingrid P.
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I picked up my truck after hours because I wanted to start moving early the next morning. The truck was hard to find. The lock was hard to open in order to get the keys. I had to call customer service and was on hold for 20 minutes. The appliance dolly and furniture pads were not in the truck. I had to go back the next morning and pick up the items. I was told I would not be charged for the appliance dolly and furniture pads and I would get a credit for the mileage. I paid for both and did not receive a credit for the mileage. I was charged for the mileage I used to come back and get the items I reserved.

Daniel N.
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Le client n'a pas laissé de commentaire.

DANIEL W.
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Did not receive all my receipts. Items bought and use of the 15 ft u haul truck. Please send them to my email. Thanks.,

RANDALL W.
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The employees were all kind during both visits to this location. Thank you

Miguel C.
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Le client n'a pas laissé de commentaire.

David T.
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Le client n'a pas laissé de commentaire.

Purity F.
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Le client n'a pas laissé de commentaire.

Van L.
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Do more thorough inspection of equipment, tires taillights and such! First contract was on a trailer that wasn't there, second contract was on trailer that had missing taillights and third contract was on a trailer with bald tires! Also your employee acted as if I were an inconvenience! Maybe he was just having a bad day....but your employees at the Chandler and Kyrene facility are much more friendly and accommodating! All in all I will still use your services👍

Samantha L.
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Mobile check in is pointless and not very contact-free if you still have to go inside to get keys.

SCOTT V.
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Keep hiring quality people like the ones I had.

Christian J.
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Le client n'a pas laissé de commentaire.

MICHEON G.
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Le client n'a pas laissé de commentaire.

GEORGE B.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER T.
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Will was great

JOHNDENNY R.
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Bad staff, rude management, dirty equipment and when I brought this up I was the bad guy and even had to do most of the cleaning my self.

NICOLE C.
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Le client n'a pas laissé de commentaire.

STEVE W.
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Truck was new and clean but I had a severe issue with filling the gas tank. I did this immediately after picking up the tuck to have a full tank for my move. Something was wrong with the downspout into the gas tank and would only allow very small amounts of gas to be dispensed at a time. This made for filling the tank on the trip very time consuming. This should have been discovered before the truck was leased out for rental.

Mindy C.
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Le client n'a pas laissé de commentaire.

BALA C.
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The 5' x 8' trailer we rented did not have a functioning driver side tail light. We noticed that when we stopped at a convenience store. We drove back to U-Haul and got another 5'x8' trailer. The chain attaching this trailer to my vehicle was barely above the road and when we loaded the trailer it dragged on the road. So we had to adjust/tighten that ourselves. So there seems to be a quality control issue with U-Haul.

LEONARD G.
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Le client n'a pas laissé de commentaire.

Shelley R.
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Have working equipment. I had to wait over an hour for just working equipment and then the other person that works there came over and demanded I open the hood of my truck and hand him the truck manual. I assured him there is nothing wrong with my truck, he needed to get yet another wiring attachment for the lights. On the 4th try, he had me try another trailer and "most" of the lights worked....really?? I have rented from different locations of Uhaul for years and I can tell you that I'll NEVER do it again. Not to mention the rate of the trailer was $1000.00 with a deposit for using my "debit card". I've never rented a truck for this much let alone the trailer, but being on the holidays that Uhaul certainly capitalized on the situation. I will tell everyone I know about this experience so that they are not treated the same way. I'm in the Real Estate business as well.

CHARLES R.
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Hold employees at this location to the same or higher standards of the other locations. The employees here are lazy and rude!

Scott S.
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Le client n'a pas laissé de commentaire.

michael M.
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Someone input the odometer wrong so when I returned the equipment, I was charged for 3x the miles I drove. Also, the truck thrust forward when pushing the brake, unless I put it in neutral. When telling this to the attendant, they asked if they should make a note of it.

steve M.
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Le client n'a pas laissé de commentaire.

JUAN P.
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Le client n'a pas laissé de commentaire.

MARISOL L.
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Very helpful , easy and quick!

Lee H.
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Location seems understaffed. Long wait in empty office to pick up. Long wait with no other vehicles for return.

Kessiah M.
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Worst fucking service ever. The ENTIRE 24/7 experience is trash and subpar. Do better.

ISMAEL G.
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Le client n'a pas laissé de commentaire.

Rhonda W.
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Le client n'a pas laissé de commentaire.

Philip V.
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This comment is not about the Elliot location, but an overall complaint. UHaul advertises that we can change drop off locations, however, the process was challenging and could not be done when I needed it. I called one person who told me he couldn't make the change and I would need to call someone else in the morning. He couldn't tell me why. I then did a chat with a rep, who told me the same thing, however, she was kind enough to explain that the place I now wanted to drop at was not in the same region. All locations were in the surrounding Phoenix area. I don't understand why. So, instead of driving 2 miles to my second location, I needed to go back to my first location 20+ miles away and 40 miles in the wrong direction of my home. For advertising that I can change drop off locations, UHaul did not follow through.

Jessica H.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Quick and easy. Fantastic variety of vehicles and trailers. Best U-Haul facility I've been to.

Laura K.
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Le client n'a pas laissé de commentaire.

MARC W.
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I did a 24-7 reservation placed at noon on 12/24. Arriving 6:30am for pick up on 6/24 the vehicle was not parked ehere reservation said. Keys were not in lockbox. The Assistant Manager, Heather, would not even talk to me as she cleaned vehicles and tossing about company equipment and told me I would not be asssisted until 7am the opening time. She saw my reservation in my gand aa I pleaded having had the 6:30am pick up. Only after 7am she assisted me and as I aared my frustration she threatened to terminate my reservation. Uhaul needs to review her as she would be the poster child for horrible customer service and it was obvious the morning and afternoon team had nothing good to say about her.

THOMAS S.
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Helpful and friendly staff!

Peter V.
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Le client n'a pas laissé de commentaire.

scott R.
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thanks for the extra miles ;-)

Ebriana M.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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Le client n'a pas laissé de commentaire.

DAVID E.
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Extremely poor customer service rude, obnoxious, impatient....if u had a employee who acted like this they would be fired on the spot! She was there Friday morning about 1030.

William H.
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Used a tow trailer. Had difficulty attaching chains to frame as one seemed too short. Drove to pick-up location with tires tied down and one chain attached. Had service personnel look at it. Backed car off tow and back on, loosening chains. Strapped down tires and attached chains. (Apparently two trailer was not straight when loading car, causing one of the chains to be too tight to unhook. Surprised personnel were unaware of this situation.)

Shielia H.
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xcllnt cust svc

GARILYN B D.
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Extremely helpful! Great service!! Employees very knowledgeable!

CHRISTOPHER W.
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Wear masks properly

Stacy P.
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Liam was fantastic to work with! He was personable, informative and went above and beyond! You are lucky to have such a great person working for your company! Thank you for all that you do.

Denise W.
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The gentleman that helped me was courteous and helpful. He explained the options. The rental building wasn't clearly marked.

Fred F.
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Le client n'a pas laissé de commentaire.

Kevin T.
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I went to this location in person only to wait about 20 minutes for assistance and when I requested for a trailer to use for moving, I was setup with a truck and cargo box. I just needed a utility trailer. I used the app to make my own reservation and cancelled the original one. When I picked up equipment my card was charged and when returning the equipment the same person who made the mistake on my order couldn't help with unhooking the trailer and was asked to unhook it myself bc he was alone. I was then charged a second time for the rental equipment. I would like to request for a full refund as my experience was not good at all.

Douglas K.
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When I pulled in their was no one around except one guy was cleaning out the back of a truck, when I pulled up he told me I had to wait behind several trucks parked in the yard. No one came to help me, I left my pickup and went back to where the yardman was, he was still cleaning the truck, no intenion of helping me. Went to the office and got a ear full about not having a mask on. Well, I wouldnt need a mask if someone would help me drop the trailer in the yard. I usually use the Kyrene / Chandler Uhaul, going back there next time, they make it a point to get me on my way quickly.

Rebecca E.
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Le client n'a pas laissé de commentaire.

Michael C.
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I have been to this location several times. They are always polite and helpful

Derrick H.
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nothing , everything was great !!

Michael M.
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Le client n'a pas laissé de commentaire.

Steven G.
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available vehicles have to be in location, as per my request vehicle that was shown available was not but let me choose it anyways.This was a inconvenience for me since the one i chose was closest to my house which would result in less mile for me and the alternative dropoff was not chosen because of this. That is the only concern i have.

MARK S.
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Have your staff clean the windshield a little better. I had to clean the window on the vehicle I rented just to see properly. No big deal. I just like clean windows.

holly d. | Expérience générale |
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Scheduling staff gave me wrong information concerning size of containers and delivery.

Non reviews have been submitted for this location.

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