I have rented from this location a few times and they are always helpful, friendly and efficient. Love this place. I will always rent here.Kathleen M.
Customer Reviews for U-Haul at Elliot Rd
Pour nous contacter
Tempe, AZ 85284
(Btwn Elliot & Warner)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I would like a call back. The items I was provided were not in good condition and did not work.Nathan S.
This rental was a disaster! I rented the vehicle under contract for from 9/19-10/1. On the morning of 9/27, I looked out and noticed the vehicle I rented was being towed. I immediately approached the person towing it and he said " This vehicle is being towed as I violated the contact". No clue what was going on, the tow truck driver called UHaul and I spoke to someone at the "main office". I was told directly from this person that was VERY nasty. "I have violated the contract, the vehicle is reported as stolen and if I didn't hand over the keys immediately, I was being charged with GRAND THEIFT". He didn't even listen. I handed over the keys and immediately called Tempe AZ location where I rented it from. After a series of conversations, the person realized that there was a mix-up in vehicle numbers and rental agreements in the office and they mixed up my agreement with another one. In the end, my agreement was valid and I did nothing wrong. This was a mess and VERY poorly managed by UHaul.Jack A.
Le client n'a pas laissé de commentaire.Jesus C.
Le client n'a pas laissé de commentaire.LAWRENCE A.
Plenty of inventory, but difficult to find an associate. Personnel amical.Richard A.
truck was dirty when I picked it up. It took me a long time to get the windows and mirrors clean enough to see clearly . I washed the truck before returning it. to Fresno LocationROBERT S.
I was made to downsize twice because trucks not being available when I rented it a month outâ€¦ was forced to get rid of thousands of dollars worth of stuff. Horrible experienceAnna M.
The manager was friendly and efficient. My information was found quickly. Good experience. Thank you.LESLIE K.
Le client n'a pas laissé de commentaire.KENNETH H.
Look at a different location this is not the one.Derek H.
Don't cancel a reservations hours before a truck is to be picked up. It was extremely stressful and in the end was resolved at the last dying minute. I absolutely will never use uhaul or recommend uhaul to friends. Honor your reservations. I had movers arriving before before even got my truck to move out of town. Buy more trucks or don't over book. Your customer service reps were the only saving grace of our experience with your company. They did the best they could and were very polite. My complaints are not towards the location I picked up from. I am only appalled that a reservation I made a month in advance was canceled via text at 8 pm the night before and I wasn't able to secure a truck till 5am the next day.ASHLEY H.
Inspect, Repair, replace older equipment before giving it to customers so they don't have swap it in the parking area on the hot pavement under the intense Arizona sun. (I was given an older tow Dolly with a torn strap). Other than that inconvenience, everyone was very helpful and we had a great experience.Kelly C.
Le client n'a pas laissé de commentaire.Stefan S.
Le client n'a pas laissé de commentaire.dave G.
Excellent and knowledgeable employeesRalph C.
Both fellas at this location where awesome and completely helpful! I rent from U-Haul often and the was one of the best experiences yet. Special thanks to Ethan!Damion R.
Friendly, efficient staff; prompt serviceJoni B.
Le client n'a pas laissé de commentaire.debra K.
It is very hard o each anyone unless I come in personally. That is challenging and taxing.Robert H.
Clean the trucks before rentalAlfredo C.
You need signage to show customer parking, and set up your yard better, so customers dont have to walk so far..David M.
The employees & manager at this location went above & beyond what we expected to make our move go smoothly. We are very happy that they took care of us.Sharon A.
Excellent customer service. Quick in & outMichael K.
Le client n'a pas laissé de commentaire.BRUCE H.
No commentPATRICIA B.
Matt did a great job.CHARLES A.
Solid crew all aroundRYAN W.
Le client n'a pas laissé de commentaire.DIANA M.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.ABDULLA A.
Le client n'a pas laissé de commentaire.KASHIF F.
2guys working we're professional !!!JAMES G.
Everything went as quickly and efficiently as possible the staff is very knowledgeable and very courteous. I have to say the reviews are often skewed because unfortunately it's really the customer that is making the mistakes or creating the issues this is a very simple rental service/agreement every time we have rented it is always easy simple and complete thank youThomas P.
Courteous, helpful with reservation that had been switched from another location and quick in and out process.GUY C.
Le client n'a pas laissé de commentaire.RONALD B.
Le client n'a pas laissé de commentaire.Barbara F.
Le client n'a pas laissé de commentaire.JAMES M.
3 feedbacks 1. the equipment (van) that we rented was clean, new and easy to drive. No complaint on that. 2. pickup the van - the staff (Robert O.) that greet us and help was very friendly. he helped us to do the paperwork and help us to move the van out from the tight parking space. we were able to in and out without much problem and efficiently. 3. Returning the van - We return the van on 1:41pm (after about 2 hour of usage) to the same location. we were served by another staff (Matthew W.). he was rude and unfriendly, treating us like a criminal. he was going to email the receipt to us, but we decided to get the receipt on the spot rather than waiting for it. he then hesitantly walk to the van, drive the van away to parking area, stay in the van for good 5 minutes or so while we wait in the parking lot under the phoenix hot sun. he then walked back to the office, print out the receipt, charging us for 2 gallons of gasoline for 9,50 $!! he said this is due to not return to the original fuel level. I took a photo of before and after, and wanted to show to him. but he refused to see it and kept his charges. and challenged him to call the 800 number to report the case. his attitude is really bad, ignore the fact. there are many uhaul rental agencies available in the region, you would be better off with others that dealing with the problematic staff in this location.Hongghee Y.
Drop off was very easy. This is a comment regarding the vehicle. It would be extremely helpful to have back up cameras. I understand the trucks are old, but you do expect to have some minimum safety features and back up cameras really should be installed on the vehicles.Ofelia W.
We reserved a furniture dolly with our vehicle reservation and none were there today.BRYANN B.
Le client n'a pas laissé de commentaire.Ramin Z.
Le client n'a pas laissé de commentaire.Kathryn N.
Van was totally unsafe !!!! So I should get a full refundJOSEPH A.
Le client n'a pas laissé de commentaire.JEROMY H.
Le client n'a pas laissé de commentaire.PETER S.
The front desk guy at Uhaul office was really helpful and good customer service orientedPrathap K.
The man who helped me when I dropped off was very degrading and rude. I will never ever work with uhaul again because of this. It's ridiculous.ALEXIS A.
I had never used this U-Haul location and was at first intimidated by the size of it. Everyone I came across was very helpful and I was able to rent and return my vehicle with no issues.DEBORAH M.
Friendly, fast and efficient.SCOTT H.
Did l didn't like spending 140 $to fill truck upBetty B.
Le client n'a pas laissé de commentaire.Walter H.
Schedule was horrible worst truck rental I've ever had!! Everything I was promised fell thru! Requested climate controlled storage unit they were trying to send me to Uhaul location that didn't have climate controlled storage! Where we got storage they didn't have size units we needed and requested! When we got to uhaul They finally helped us when were unloading our truck! People were very helpful at drop off locations. Trying to find out if our truck was going to be there for us to pickup was extremely frustrating and stressful!! I would give the schedulers an â€œFâ€ I have never given this poor of review in my life and hope I never have to again!! Hopefully other people do not have to go through what we did.Gary O.
Le client n'a pas laissé de commentaire.Aaliyah L.
Front end service was impeccableANTHONY K.
The customer service representative was very helpful and provided an excellent customer experience while preparing me for my trip from Phoenix, AZ to Los Angeles, CA. Best Regards, Jill JosephJILL J.
Le client n'a pas laissé de commentaire.Rex E.
I was charged two payments of 27,50 $ extra after returning the truck. I asked what these were and i was told that the truck was dirty and this is the charge. indeed there were a couple of papers in the back, no more. I asked why did you not tell me beforehand about cleaning these? The people there told me "You should read the fine print. It's all in there" I will never deal with u-haul againGabriel N.
Great Service!ERIC P.
Great customer service keep doing what you doing.Ryle Y.
Le client n'a pas laissé de commentaire.Matthew S.
Truck ran really sluggish. I use Uhaul often and in torn moves always have old trucks with high mileage.Karen C.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Lytonya F.
Great experienceJEFFREY B.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.CHASE G.
The front office guys are friendly and helpful. Great team there.Richard C.
Le client n'a pas laissé de commentaire.Mark L.
Staff helpful and friendlyGary S.
Le client n'a pas laissé de commentaire.Sharon A.
Le client n'a pas laissé de commentaire.Richard C.
Only issue air conditioner did not produce adequate cooling.WAYNE K.
Pleasant and professionalMarcus T.
Le client n'a pas laissé de commentaire.MARK S.
Person who checked me in was kind and helpfulTracy T.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.JAVIER C.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.DANIELLE E.
Just for being late around 30 min I was charged one day price extra. The person who worked with me is very rude and not listening at all. This is the poorest service I ever receivedVijay Kumar N.
Great experience. Wouldn't change anything.CRYSTAL D.
Le client n'a pas laissé de commentaire.MARY H.
I never received the mats I paid for and when I asked for a refund I didn't get a full refundMARIO C.
Le client n'a pas laissé de commentaire.CRAIG B.
Le client n'a pas laissé de commentaire.DAVID U.
Le client n'a pas laissé de commentaire.SOLEH H.
Wasn't explained that the rental fee would not be prorated. Rental of vehicle trailer for six hours was a bit much.Robert T.
Employees were super friendly and helpful!Scott S.
Le client n'a pas laissé de commentaire.Robert P.
Was a bit tricky to find the place, but it was overall a good experience!Emmanuel L.
Le client n'a pas laissé de commentaire.Nicole H.
The customer service was excellentSean P.
Le client n'a pas laissé de commentaire.SARAH B.
Le client n'a pas laissé de commentaire.MICHAEL C.
Very courteous and customer oriented - thank you for making my moving day that much easierHeidi C.
Actually I can't think of anything. Everything was explained so that I understood exactly what I needed to know and do. Thxs so much to all that helped me with uhaul services. I really appreciated your helpAlohna A.
Le client n'a pas laissé de commentaire.SIMON W.
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