Customer Reviews for U-Haul at Elm St

1003 évaluations

34 Elm St   Waterville, ME 04901
(Rt 201 & 104)

(207) 873-6171

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 873-6171

34 Elm St
Waterville, ME 04901
(Rt 201 & 104)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very nice staff who made the rental transaction go smoothly and safely.

MARC W. 
Évaluation :
4

I'd recommend that this location test the running, directional, brake lights before sending the customer off into traffic with a trailer rental.

CONRAD D. 
Évaluation :
3

I tried to do contactless pick up. When I got to the location, the wireless connection was bad~ as I could not get a signal because of the location. So, I had to go in and take care of it. Come to find out, if my wireless connection would have worked, the key placed in the box was for the wrong vehicle. The Service Rep (that was incredibly helpful), had to go through all 6 boxes on the outside of the building to find the correct Key for the vehicle that had been issued. Then~ it was a very rainy day here in Maine~ We got the truck loaded, only to find out there was a leak in the roof of the truck_top right corner near driver's side of the truck. Many items got pretty wet. That was a disappointment. I reported this when I dropped off the vehicle. The Service Rep (a different one than in the morning) was courteous and told me they were not aware of the leak and apologized.

MaryBeth B. 
Évaluation :
5

Mr Gray was VERY polite, knowledgeable and helpful. I would go to him again for any uhaul needs, even though it was not my most local store.

JOSHUA G. 
Évaluation :
5

You can't improve I have used U-Haul for Anytime I've ever moved over the years you folks are not only the most personable but the equipment is always ready but more so I don't care what anything on the internet says you are by far the most reasonable and fair price Truck Rental there is out there and I thank you

Anthony B. 
Évaluation :
3

They held money from my pre paid card and I never got the difference back and when I called they said they only took out a certain amount and my card says differently

Brenda M. 
Évaluation :
4

they even refunded an item I bought that didn't work, no question since I had kept the receipt.

Lee S. 
Évaluation :
4

I've always had good service at this location.

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL W. 
Évaluation :
5

They were great! My company needed a van quickly and Elm St U-Haul was very prompt. They also were able to let us extend our rental period with no problems.

DEREK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL D. 
Évaluation :
5

nothing

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Very Pleased with my experience regarding this recent rental. The staff was very friendly and helpful. Highly recommended

Leo James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOGAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY D. 
Évaluation :
5

very smooth

Jared V. 
Évaluation :
5

I think you guys are doing just fine, thanks for the great service at the Elm St. Waterville location.

TIMOTHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim L. 
Évaluation :
2

Not so much for the next customer but I do have a complaint. I rented a 17 foot van/ truck on the 15th. I got the truck at noon and was told I had to have it back before close of shift that day. Leas than 8 hours away from my pick up time. If a rental is 24 hours than why was I screwed out of 16 hours and had to scramble to get the truck back before they closed so I wouldn't get charged for another 24 hour rental. Just kinda frustrating is all.

Jason W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eliza F. 
Évaluation :
3

Truck was extremely dirty inside and out. I wiped the steering wheel with a wipe; it was brown and filthy; as were the seats.

TODD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott F. 
Évaluation :
5

Michelle Bouchard was professional and kind. She was helpful and gave us an amazing experience renting a truck and returning it. I give her the highest star count possible.

Traci A. 
Évaluation :
5

I was pleased with this U-Haul office. I picked up my truck right after they opened at 7am. It was only a short wait to get loaded up (nothing more than usual). The check out, and return of the truck both took only a short time.

Jordan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENWOOD C. 
Évaluation :
4

The person helping us with the drop off was awesome! Great customer service, nice guy, and made the process so much easier. The only unfortunate thing about the Elm St location is the incredibly small lot that makes it nearly impossible to fit multiple trucks and park your person vehicle. I also used the uhaul site to give my location a call during our move, but the number I used from the site from the location (207-873-6171) direct me to the uhaul call center instead of the place at elm st which was confusing. Other then that it was a great move! I definitely benefited from the upgrade to the 15 footer, the ramp was a lifesaver.

Dakota M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

The only issue is I made a reservation to pick up a trailer in Winthrop, Me at 3 pm. I was there at 230. They were closed with no phone call. I then was sent to Waterville , that was great but the initial reservation was set up for me to drop off in Jay, Me. Since that wasn't an option I was charged for 2 days rental because of the extra travel. That part was a little bitter to take.

MARCUS R. 
Évaluation :
1

My car almost fell off the trailer, becuase the strap holding my car in place, dislodged. Uhaul then charged me 194 for returning the trailer early, EVEN THOUGH the reason I returned it, was because my car was literally unsafe on THEIR trailer. Do NOT use uhaul trailers to transport your cars.

Rebekah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
4

Have a walk around the equipment with the customer and describe some of the features and how to use them

LUIS R. 
Évaluation :
5

Melissa is amazing! She always goes above and beyond to make sure her customers are taken care of! She takes the time to help you! I always come here because of her! Thank you so much! Scott B.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
5

Great service and support, advice helped me travel safely 1000 miles. Very helpful. Thank you!

JOHN M. 
Évaluation :
5

I had friendly professional service from the lady at this location... she explained everything from hook up to drop off ... I would recommend this location to my family & friends

Shelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail P. 
Évaluation :
3

Where to start. It took 5 days to rent an auto transport. When does a day consist of 12 hours? Your system was inop on 10/16. Therefore, I was unable to rent equipment, which put me in a bind. I had to rush to accomplish what needed to be done - which was to get my car off from roadside and to my house. If I was allowed 24 hours on the rental, it would have been easier for me to get things done. The transport that was needed did not move for at least 4 days prior. When it came to my using the equipment, I was told that because the store did not open until 9:00 am the next day, I had to bring the transport back in less than 12 hours. I RENTED IT FOR A DAY _ NOT 12 HOURS! I will think long and hard before I rent from you again. I was told that my rental reservation was at 7:15 am. The store closes at 7:00 pm. Less than 12 hours later. In fairness you should refund 50 % of the charges as your mistake cost me. It was your system that was down not mine. To improve for the next customer you should have 12 hour rentals.

PHILIP T. 
Évaluation :
5

Scheduled a 9 am pick-up but had to wait 40 minutes due to only 1 person working at the location. He did his best to get me on the road as soon as possible. Excellent service overall even though the location was understaffed.

TERRIANNE D. 
Évaluation :
4

the cargo van we rented smelled very strong of weed. It needed to be disenfected or something. My major complaint is when we went to drop the van off and you wanted us to do it online. We sat in the parking lot (not the nicest neighborhood) and tried to comply but after 20 minutes, we gave up. Then we saw where you said we would be charged 20 $for not checking it back in online. You've got to be kidding. You need to make that return procedure alot easier.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENWOOD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENWOOD C. 
Évaluation :
5

Melisa did an excellent job helping me with the problematic truck.

MICHAEL L. 
Évaluation :
4

I reserved the van in Augusta 5 days before the move. When I showed up there, no vehicle was available. I had to drive 20 miles to Waterville to pick up the vehicle. The folks at Watervile were great, but the folks in Augusta need some work!

ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalton B. 
Évaluation :
4

The truck was clean on the outside, inside of the cab smelled like a wet dog and was covered in dog hair. otherwise everything else was fine

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
5

I have always had the best experience at this location & people who work here. The people are always friendly and eager to help.

DALE W. 
Évaluation :
4

The problem I had was the trailer I rented lost a wheel bearing which blew the tire and it was on interstate 295 it was a real problem set me behind wasn't really happy

Daniel D. 
Évaluation :
4

This was the first time that I opened the covered trailer and there was dirt inside. Not a big deal I am capable of sweeping it out.

WILLOW R. 
Évaluation :
3

You can have the truck we reserved ready at the agreed upon location. We had to go to Waterville to get a truck. We had reserved one for Belfast. We were given 75 miles to make up for the distance. It did not make up for it. Nothing was done about the inconvenience and loss of time. If there were anyone else to use, I would use them.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tam Thanh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Everything was great. Thank you!

Elizabeth L. 
Évaluation :
1

I was way over charged cuz you guys can put in the right miles I was charged double for my stuff I only drove 84 miles and payed 320 I will never send anyone your way EVER!!!

VINCENT V. 
Évaluation :
3

I would not recommend anyone use UHaul during the pandemic. The vehicle I used was not cleaned properly, especially given covid. There were no supplies provided to even self-clean the inside of the vehicle.Tthe staff are not being required to use masks. I went on two days and saw three staff, and none were wearing masks. I worked with very kind new employee who clearly had also not even been given adequate training as he was not aware of potential high-risk transmission actions, but was very polite when I brought it up.

Caitlin C. 
Évaluation :
5

Was in/out. Apologized for condition of vehicle and missing equipment.

Kirk B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
2

The staff did not wear masks even when inside in violation of state requirements. I was surprised to see this following the Big Moose Inn outbreak. Additionally, the equipment I originally reserved is not even carried at this location which resulted in a phone call later on and a need to change plans. The truck smelled of stale cigarettes U-HAUL as a company is great. From the prices to the app, it is really the only way to go. But that is UHAUL in general. This specific location does poorly in the areas they have actual control of and does nothing but harm the companies overall image.

Neal Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
4

Customer service was quick and efficient. thanks.

Stephen L. 
Évaluation :
3

driveway isn't easy to get into

Joseph M. 
Évaluation :
1

the owner was pleasant but when I went inside the worker inside said im just here and dont punch in till noon. The owner was busy with customer and easy to deal with when I asked question about insurance, although he didn't know the info he did his best to get me the claim company for damage that was on my truck.

Joseph F. 
Évaluation :
5

Very satisfied

Lauren L. 
Évaluation :
3

Contacting by phone was a problem

ELBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELJ JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

I always appreciate the service I get at this U-Haul dealer.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lenwood C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will D. 
Évaluation :
3

I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures

david p.  |  Expérience générale 
Non reviews have been submitted for this location.

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