Suprised how easy it was. Your COVID contact free process is extremely easy to use.
JOSEPH G.Customer Reviews for U-Haul at Ferguson Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was frankly stunned at how simple and straightforward the whole process was. I was braced to spend half an hour picking up and another half an hour dropping off and was amazed at how efficient the woman helping was. Pick up was less than ten minutes and drop off was literally two minutes. Outstanding!
ERIC J.Very professional and polite.
PAULA LAUREN H.I paid for furniture pads on line which the pick up location didn't have in person.
SCOTT K.Everything is well
THEODORE M.Accessories ordered with the truck were not available at the time of the pick up (appliance dolly). No solution was offered to me except going to other UHAUL location to try to find one... Except that the truck was clean and in good condition
Nicolas L.I love your location thank you
Raul B.I was sent to locations that were closed and caused me to use more mileage and gas. After dropping the truck at the third location and closing out. I received a call today asking why i abandoned the truck in the Walmart parking lot, which of course i didn't do. I rent regularly to move things when flipping houses but will not in the future.
Jonathan S.I rented a simple tow dolly. U haul had 8 on location 2 were sold. 5 were damage so I got the only one that worked. It was torn up and visibly challenged. My contract was for 1:30 but I didn't leave till a hour later. The employees are not the problem it s your lack of commitment to work on your equipment. Buyer beware when dealing wit U haul
OMAR O.After a change in management, this location continues to show consistent improvements in cleanliness and customer service. I will continue to visit this location as needed and not avoid it like the plague.
Maria G.100 % recommend! Aungelique and the crew are absolutely great. Friendly and efficient. Great selection of trailers and trucks in good condition
PAUL G.Equipment was well maintained and no complains to report. Merci.
NOE G.Keep on doing what you do Best Uhaul location in Town!
Horacio L.Angelique and her team do a great job of getting you in and out of there quickly.
ROBERT G.Everything was great. Excellent customer service
LATOYA H.Aungelique Is amazing!!!!!! I use uhaul very often for business and sometimes have to use other locations and this location is by far the best. Aungelique is great with costumer service, her store and trucks are always clean.
Francisco D.Just want to say Angela is awesome alway has a smile on her face ready to help u out with your need,Edgar and the crew on top of things
ALEX D.Manager was very helpful in clearing up a billing error. Went above and beyond.
LEONARD B.Trailer was OLD but functioned well
Daniel M.I was their for 1 hour and 15 minutes to rent a car dolly the person that helped us looked lost like if she was on medication or drugged a employee that was off helped her and she still wasn't able to help. The other employee that were their didn't tried to help her to finish our transaction.
ARACELY A.They did not hook my car up for towing appropriately and the straps came off and so did my car. Now the car needs thousands of dollars of repairs because it was not hooked up. It's pretty scary to have your car come off the towing in the middle of the night on the highway. Luckily I was able to run to my car, start it and rive back up onto the towndolley. But now the differential is out.
Stephanie N.Very rude. My truck was stolen and I was spoken to like I had something to do with it. It was stolen on thanksgiving morning full of my stuff! So f*ed up! Luckily I had insurance but that didn't help me at all, it just covered the truck cost
ALISON G.Wonderful customer service very informative when it came to the truck and how to take it in and out
SHERRY S.The woman that assisted me was very professional and has a great customer service demeanor. Based on my observation of how she handled customers and managed the process as the only employee present, I would make her a manager. It would benefit you greatly to retain her.
THOMAS C.Everything went smoothly
ISABEL I.The staff at this location are always friendly and accommodating. Many thanks for a wonderful job of providing excellent customer service.
Re'Gine G.Everything received five GOLD STARS.
BOBBY E.Customer service was horrible. Male attendant wasn't personable.
CHRISTOPHER W.Entrance to the location was difficult from the direction we drove from
TRICIA S.Clean the cab next time. It smelled like an ashtray. There was ash in the seat and the driver side door trim was half way off. Also, they cross threaded the wing nut that was supposed to secure the dolly that I paid extra for.
SHANE P.Angelique is great at her job and looks after her clients really well. A pleasure to do business with. Merci
JOHN B.Keep up the good work
WILLIAM M.Excellent service. Angelique and her team are top notch
Garth B.Angelique runs a solid shop. ðŸ'Œ she's very nice. Lovely having a black owned woman business here. Don't fault her at uhaul corporate for the homeless problems plaguing this area. They throw crap over the fence into my neighborhood and do disgusting things. Angelique is amazing!
Jared G.don't change anything
billy R.Great customer service at the front desk. Quick and friendly!
AMBER S.No suggestions. Great customer service and very personable staff.
KORTE R.Outstanding customer service, the best and most clean restrooms even beyond Bucees. The only problem we had was checking in, it was a little complicated. Or maybe we were just too tired from the trip. I will recommend an improvement on accessibility in the easiness of checking a truck back in after hours
RAMON P.The staff was extremely helpful and friendly
MARK L.Very unprofessional especially Devon. He kept change the rates and the young lady
Sheila C.I will just say to keep up the good work. The customer service was outstanding.
WILLIE T.Friendly Service
DAVID S.Improve customer service. I was double charged for a rental..I called the next day after return and spoke with a salesperson bringing the double charge to their attention. The gentleman acknowledged the overcharge and agreed to refund the 3rd charge.. This was over 10 days ago and I have not received the refund yet.
JOSEPH C.Excellent service à la clientèle.
willie N.S.O.
GERALD J.Aungelique is outstanding! I do a lot of rental, almost every week, from different locations based on need and availability. I do see all different levels of customer experience. Aungelique does an outstanding job, with great focus on customer service.
Eric G.This U-haul location & staff is fantastic. They always go above & beyond to have your rental ready, hitched up and on your way.
MARK C.Ms. Auguline was very professorial and courteous. Pretty picture on her business card. Give her a raise
SHERNETT S.Very friendly and competent staff. Well maintained rental and ready to go when I picked it up.
Ron B.The whole process from reservation to finish was amazing! So grateful for the excellent customer service!!
CICHEZ D.It was our first time renting online pickup was self explanatory but drop off we had problem locating the location scan sign. Also when we got the truck it was dirty inside and in the cargo area.
CELIA E.Aungelique, Was knowledgeable about the product and through. There were several customers in the store and she was managing it.
Derick S.Very easy to return equipment.
LEATHIA W.I reserved a dolly, but the location doesn't have the supply. There is no dolly in the truck. We had to spend one more hour to move because of no dolly. The location should make sure they have enough supplies. Dolly is a common item that should be available, especially I have the reservation!!
JULIO P.Just to say I love U-Haul
TRACY G.This location was one of the worst locations I had ever been to under the previous manager. There had been times when the manager didn't open the store for almost and hour and the location was always dirty and most importantly, the equipment was hardly ever functioning well. The new Manager is FINALLY taking care of this place. She is kind and attentive. She took care that I had a working truck and is taking steps to clean the location. Things are finally looking up for them and I no longer feel worried about what I will get there.
Maria G.Excellent experience. Thanks
KENNETH H.Bien
Freddy M.The personal should had let me know to go to my receipt and put the time in the box when I returned the truck and put the key in the drop box. I was charged an after hour fee, its now I guess being returned to my card.
MALVIN P.