Customer Reviews for U-Haul at Ferguson Rd

5 102 évaluations

7015 Ferguson Rd   Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)

(214) 388-0433

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(214) 388-0433

7015 Ferguson Rd
Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The drop off process

Jovonte R. 
Évaluation :
1

The staff and manager were rude. The manager did not acknowledge customers. Only one person was courteous. I rented a dolly but it was not in the truck, I had to go find one because the staff members would not help me locate a dolly.

BARBARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur M. 
Évaluation :
3

Need to have more Appliances dolly. When you ask for one with online order it should be put aside for the order not a first come first served

Joyce M. 
Évaluation :
3

driveway full of trucks out to street could not pull truck in entrance, had to go around to exit and a guy finally let me pull in and park and no one would check my unit or my returned applicance dolly and blankets i left in back of truck, so i went and found a guy in a truck and he said just leave they would check it in, so i did

Joseph C. 
Évaluation :
5

I highly recommend this location. Excellent customer service!!!

Yunika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin K. 
Évaluation :
5

Wonderful Customer Service!!!!

Isaiah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harveen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A. 
Évaluation :
2

The staff at the location was fine. No issues there. The person that called me to tell me a 26' truck was not available or I had to drive over 40 miles to get a truck that was on reserve for over 6 months. The person I believe her name was Octavia was awful. I gave her suggestions as to what might be acceptable. I was still shorted on space and had to leave 4 dining room chairs and a large 8X10 rug. I used professional packers to pack the truck and trailer and it still didn't fit my stuff and I had significantly less stuff than what I originally moved with. The truck rental service was horrible. We also had an issue, had to call roadside assistance. Only to find out the insurance was useless. You should offer a discount when folks bring their truck back early, that way you will have less people keeping the trucks longer. This rental experience (truck wise) was a real shitshow. I have an issue with not getting the size truck I ordered and was still shorted on the cubic space needed, as a result things were left behind.

Jamie W. 
Évaluation :
5

Smooth experience

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA C. 
Évaluation :
5

Best location in Dallas hands down.. team goes the extra mile to ensure their customers are taken care of.

Horacio L. 
Évaluation :
2

I was told with the deal I was given a set amount of miles the man at the front desk was very talkative a little to much I just wanted the keys to go he was also distracted with his own conversation he also told me different In miles and they charge my card for this mistake very disappointed makes me feel I can trust what they tell me .

Aleigha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Z. 
Évaluation :
5

I thank y'all may God bless y'all.

Pattie B. 
Évaluation :
5

Great staff and owner.

Micheal T. 
Évaluation :
5

Professionals were very helpful, kind, and quick. Highly recommend them.

James C. 
Évaluation :
4

Pictures on the truck I rented were not updated so I had to dispute pictures which took a little extra time but the process worked. The picture on the app didn't show the front bumper that was damaged when I picked up. The damaged bumper didn't affect the truck but I wouldn't want to pay for someone else's damage.

darryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Feyisayo A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tony H. 
Évaluation :
5

Merci

ELisa D. 
Évaluation :
5

The young woman that assisted me, has helped mea couple of times now. She is wonderful, and am absolute reason i will return.

Jeff H. 
Évaluation :
1

I arrived for my 8 AM reservation and no one was there to let me or anyone else in until 8:33 in the morning. That is 30 minutes after the set opening time for this location because the staff was late. After the staff arrived, one rep was jumping from terminal to terminal helping 3 people at once, which seems very unprofessional. You help one person at a time to give that person all of your attention. It was until after 9 that I was able to get my reservation and get my keys to the truck that I rented. Which was over an hour after my reservation. I would like someone to contact me about this poor service. The gentleman didn't even seem to care about his role or everyone else's time.

Kevin R. 
Évaluation :
2

Help park the trailer, and check me out so I don't have to do it online with no WiFi at the location.

Maryellen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke B. 
Évaluation :
1

The air conditioning in the truck didn't work, the passenger door wasn't working were you can't put the key in to open it, no gas in the truck, and they where very rude not want to assist me with the problems I was having.

BERTHA T. 
Évaluation :
1

I received a truck with 3/4 of fuel and now I am getting charged with 37 for not filling the tank. I am still waiting for the reply of my claim but no response. I am getting disappointed by the service.

Sebastian S. 
Évaluation :
3

Dropped off in dead of night.

Neil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana F. 
Évaluation :
5

I have used this site in Dallas on several occasions and the staff are friendly and helpful.

BRIAN Z. 
Évaluation :
5

Very friendly and helpful.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Gentlemen take care of me check me in check me out ,best customer service I got at that location.very easy ,I felt really good ,about paying my renter

Brenda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T Spencer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jude A. 
Évaluation :
3

The office was full of nats and wasn't clean ,staff was very nice. Staff should explain the 5 hour rule when you rent a truck. We was over charged

Darlene E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shumone B. 
Évaluation :
2

The truck we rented was very neat up the doors you had to slam so hard just to assure the door was closed

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny O. 
Évaluation :
4

A lot of what we rented was not available, including furniture pads and dollies.

Todd E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bronc M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stoyan K. 
Évaluation :
5

Great job

Doug H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakisha B. 
Évaluation :
1

My reservation was cancelled without my knowledge. No one at Uhaul could explain and didn't really care.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel A. 
Évaluation :
2

U guys can do better. But, u don't because u don't really care. Never have. Why do surveys? Your folks in the stores and phone are scary. If u ever did have competition it would be game over. Enjoy it while it lasts!

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELMA BELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDIA W. 
Évaluation :
2

Really disappointed in U-Haul. Location was changed type of vehicle was changed and the staff didn't seem to really know what was going on. Return, I had to wait an extended period of time, then the U-Haul person told me I could go that my receipt was mailed to me. After reviewing my receipt I discovered they check the Vanian at 2 PM when I had actually brought it in at 11 AM. I have time stamped receipts from the store I stopped at on the way home to prove the time. U-Haul owes me 1995+ tax for the extended period of time they charge me. Your agents are idiots! U-Haul needs to do a lot better job. Se Nd money back to my account now! David M Bennett 214-433-1654

david B. 
Évaluation :
5

The staff at this location was incredible to work with. We are from Kansas City, and this location in Texas was 100 % better staffed and more helpful than what you'd find at home.

Jeff R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy B. 
Évaluation :
1

Employees did not greet you or even acknowledge you. Found them sitting. Not very friendly employees looking at you as if you are interrupting their personal time

Kandy H. 
Évaluation :
1

The man that helped me was horrible… no customer service. The equipment to check in was not working correctly and to check the truck in the website was not working properly so I had to pay $20 to check in… I will never go to that location again!

BARBARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donya O. 
Évaluation :
5

Easy drop off. Several employees present, set up like a drive through. Took 30 seconds.

Rolf M. 
Évaluation :
5

Nothing really. I had the pleasure of dealing with the owner and she was fabulous. The check in was even easier.

Roy W. 
Évaluation :
5

A friend recommended this location to me and for good reason. The staff is knowledgeable, friendly and professional.

Melody C. 
Évaluation :
5

I didn't see anything that needs improvement, I was greeted friendly and owner was great. Took less than 5 minutes to check in. Return they greeted me and it was quick. Best uhaul business I have been too. Highly recommend them.

matt W. 
Évaluation :
2

My suggestion would be, empower your people to be able to solve problems. Rather than defer to someone else, I don't know! I can't help you with that. It's above my pay grade etc. etc.

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

the girl who helped me was awesome. shw was working 2 people at once was fast friendly patient and knowledgeable... a great employee

mitchell B. 
Évaluation :
5

Everyone was super helpful. Very simple process. Pulled up, associate unhooked the trailer, walked around it, checked for damage and I was out. Greatly appreciate the efficiency.

Jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandis F. 
Évaluation :
5

So kind! We drove in and they immediately went to work on checking us out. Quick and friendly people!!

Danny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simone L. 
Évaluation :
5

Easy to rent; quick to respond.

Elaine M. 
Évaluation :
1

I am going through a crisis. The woman who is cyber stalking me had my U-Haul towed. I picked it up the next day from the impound and was loading my last load when uhaul managers showed up and demanded the truck. They would not give me the opportunity to speak. I asked for the cops they said we're there, but there were no cops. Just more U-Haul managers to bully me. I hate this company and will never use or recommend them to anyone. They don't care if someone is trying to kill you. BTW I was wearing a bulletproof vest because I am being stalked and they still treated me like trash.

Jennifer A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armando N. 
Évaluation :
1

Contract misleading were charged for 2 days only had truck from9,3o am till 3.45.pm I will be presue Leavell action if 39 is not refunding back on my card in 3 days from this respond 214 245 7966

Tracy C. 
Évaluation :
5

Best customer service I ever experienced at Uhaul, this location's staff could easily take over a five star hotel. *****

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackson L. 
Évaluation :
5

U-Haul always has good customer service. Thanks

Richard H. 
Évaluation :
5

Exceptional service!!! The staff was very accommodating to our needs and knowledgeable regarding our situation. They are consistently an An "A" ONE Team.

regine G. 
Évaluation :
1

My husband and I are moving from Bryan, TX to Midlothian, TX and rented the 5x8 trailer on 5/20/2022. When my husband arrived the trailer we reserved had a flat tire so my husband was told he would be upgraded to the next size at no additional cost. We returned the trailer a day early and when reviewing the receipt we see that we were charged for the larger trailer but at the rate for that sized trailer and not at the lower rate. My husband will be going by the U-Haul dealer to speak with the manager he talked to the day of the rental pick-up. If the rate was not going to be honored then why offer to do so. My husband even questions the contract that stated the wrong rate and the manager said he would "fix it in the system". I guess he never did. Moving is stressful enough without having extra cost incur.

Owen S. 
Évaluation :
5

Passenger door didn't seal and sounded like the window was down for 1k plus miles. Otherwise great.

Jennifer T. 
Évaluation :
5

The staff was amazing the GM was great 👍 keep up the good work

GEORGE J. 
Évaluation :
4

The U-Haul employee who signed the auto transport out to me had the incorrect equipment number entered into my account.

John B. 
Évaluation :
4

Need more help at the front desk. We waited awhile in line.

Zelda R. 
Évaluation :
5

Every thing was ok no need to do any thank

juan O. 
Évaluation :
5

Joe was very kind and helpful

Gustavo H. 
Évaluation :
5

This was the first Uhaul rental I ever had that took practically all evening and I will not be returning to rent from Uhaul.

Andres R. 
Évaluation :
5

All of the staff on the phone staff online and at locatio made sure that all my needs were met with eagerness to make sure I was pleased with my rental.

VILEESE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roshelle P. 
Évaluation :
1

My experience was a complete disaster. I will not use uhaul again. My location was changed and then I show up and they don't have my truck. I then am told to go to another location. They didn't have my truck as well. I then am told to go to another location that is 5 miles away from where I am moving. I wasted half my day on trying to locate a truck. I was supposed to pick up my truck at 9am. I finally got my truck at 3:30. The truck I got had no gas. It said it had half a tank. I started driving and realized it was actually on E. Terrible experience and terrible customer service who wanted to argue when I tried to explain my frustration on the phone.

Joseph M. 
Évaluation :
3

Both employees sat there while I backed the trailer into a fairly tight space with no offer of assistance. They waited until I came back in so they could detach the trailer from my vehicle.

Christian M. 
Évaluation :
2

I made my reservation about two weeks ago. When I got there they said they didn't have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we're all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.

DUSTIN K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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