All of the staff on the phone staff online and at locatio made sure that all my needs were met with eagerness to make sure I was pleased with my rental.VILEESE A.
Customer Reviews for U-Haul at Ferguson Rd
Pour nous contacter
Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Roshelle P.
My experience was a complete disaster. I will not use uhaul again. My location was changed and then I show up and they don't have my truck. I then am told to go to another location. They didn't have my truck as well. I then am told to go to another location that is 5 miles away from where I am moving. I wasted half my day on trying to locate a truck. I was supposed to pick up my truck at 9am. I finally got my truck at 3:30. The truck I got had no gas. It said it had half a tank. I started driving and realized it was actually on E. Terrible experience and terrible customer service who wanted to argue when I tried to explain my frustration on the phone.Joseph M.
Both employees sat there while I backed the trailer into a fairly tight space with no offer of assistance. They waited until I came back in so they could detach the trailer from my vehicle.Christian M.
Le client n'a pas laissé de commentaire.david M.
Le client n'a pas laissé de commentaire.Savion H.
Le client n'a pas laissé de commentaire.DEMETRIA M.
My vehicle had a check engine light turn on half way through the move. We had to go to a different U-Haul change trucks after they said that 3 cylinders were missfiering then had to move cargo between trucks and then pay for more gas to get back to Dallas. At the end they only comped the millage and I still had to pay for gas ($140) and the cost of the U-Haul rental (around 50). Was told if he really wanted to he could have gone in and charged the total price. Overall took a lot of work to fix issues that were no fault of my own.Lennon C.
Le client n'a pas laissé de commentaire.Larry K.
This location is horrible! They are renting their vans and only want a credit card to pay for their cargo vans and trucks. Which means the owner can't pay for their vans. So, they inconvenience their customers but telling them they have to pay with a credit card??? That's not my problem you leased your vans. I should be able to pay with my debit card (I do this weekly at other uhaul and always pay with my debit card, and I leave it on file!) and any form of payment to rent a u haul. I will never go here again. Trash! FYI this location is in the hood and hood people don't have credit cards! Lol. Your losing money!Erica H.
From start to Finish was a wonderful experience!!Kathy D.
Le client n'a pas laissé de commentaire.Andrew L.
Le client n'a pas laissé de commentaire.Cheryl T.
Le client n'a pas laissé de commentaire.Jack K.
Le client n'a pas laissé de commentaire.Jay P.
After talking on phone with agent, the discussed price was completely different then what we talked about. Like substantially greater then what was discussed to the point where I never could have afforded this rental in the first place it was almost as if I was lied to just to get the truck rented then didn't care what happened after that or return of truck. Will never rent from uhaul again nor will I advertise your business to ANY of my friends and family.Steven B.
Le client n'a pas laissé de commentaire.Aaron C.
More staff!Carolyn F.
Le client n'a pas laissé de commentaire.Daniel P.
Le client n'a pas laissé de commentaire.KENNETH LEE B.
They called me the day before the move that the trailer I rented wasn't at the location I had selected. I had to go farther away into an unfamiliar part of town. Not enough people working. Worst was that I had paid for 2 furniture dollies. They didn't have any dollies at all. Had to move all furniture without dollies.Sherrie H.
Train all your associate on better customer service. The young lady there was a great help.brittany H.
Le client n'a pas laissé de commentaire.Miguel M.
Unfortunately, the truck broke down and I had to call roadside assistant.fredrick L.
Le client n'a pas laissé de commentaire.JOSE R.
like, cold air did not work in the truck I rentedMARIO B.
Le client n'a pas laissé de commentaire.Michael C.
The lady (I think the manager) was cold and not helpfulâ€¦.Antonio P.
Le client n'a pas laissé de commentaire.Regine G.
I go out of my way to go to this uhaul because the customer service can't be beat!Jennifer K.
Best Uhaul around!!!Jennifer K.
Angelique and her team are amazing!Jennifer K.
Le client n'a pas laissé de commentaire.Dechanning A.
Excellent customer service, representative was very courteous and helpful to my needs. Thank you, Guadalupe RiojasGUADALUPE R.
The woman at the counter that gave us the uhaul was really easy and niceElizabeth B.
Le client n'a pas laissé de commentaire.Keith D.
Le client n'a pas laissé de commentaire.Candra F.
Le client n'a pas laissé de commentaire.Scott K.
I used the online processing to expedite my check in and the when I attempted to pick up the truck, the GPS didn't recognize the U Haul location. Therefore, I had to wait in line to check in. Some glitch in the process.James R.
Le client n'a pas laissé de commentaire.Jackson R.
Le client n'a pas laissé de commentaire.Katrina S.
Le client n'a pas laissé de commentaire.Vernon E.
This is a fine, well run, establishment, with a staff that has customer care instilled in them. I DO NOT understand why I can't return my rental to this facility. They are a pleasure to work with, and they seem to care about the customers. I wish I could do my whole transaction with this location.KENNETH LEE B.
Walked in, rap music in the background and the store was disorganized. Get a call a day later about my contract from the store but they didn't leave a message. Called and was told the wait would be 30+ minutes. No thanksDavid N.
Le client n'a pas laissé de commentaire.Scott C.
The guy who checked us in was very nice, informative, and extremely helpful. We would be back!!!DomoNique W.
They were very nice however they did not have the utility dolly I ordered and I still got charged for it.Aaron B.
Le client n'a pas laissé de commentaire.Cody C.
Le client n'a pas laissé de commentaire.Elliott F.
Le client n'a pas laissé de commentaire.Douglas B.
Rented trailer in houston on friday, returned saturday before 12 noon to ferguson location as indicated on my paper work...your people called looking for it several days later and charged me for extra days. said i didnt return to the proper location but like i said, i returned to the location on my paper....call me 214-870-9372Amanda A.
Le client n'a pas laissé de commentaire.Albert G.
Cause i never had to pay extra for renting a u haul they say cause the miles when i started was132587.and when i brought it back it was 132694 and if i payed 77,68 and i don't feel like i suppose to pay 91,47 it should of been 20 something dollars extra so i will not rent from yal no more and i will let alot of my friends no that never to rent with yal eithermarina W.
Love the service really quick and fast 5 starsRaul B.
Friendly and efficient staff.Frank R.
Everything was quick and the staff was very polite.JOHN S.
Great in house customer serviceJeff H.
Le client n'a pas laissé de commentaire.Fred S.
The on line option was great. Staff was great.crissy R.
Le client n'a pas laissé de commentaire.Ben H.
Very good customer Service Rep. very helpful. Thanks. Equipment was great.Clay D.
Le client n'a pas laissé de commentaire.Caleb L.
Le client n'a pas laissé de commentaire.KEITH P.
Le client n'a pas laissé de commentaire.Cole E.
Le client n'a pas laissé de commentaire.kelly W.
Le client n'a pas laissé de commentaire.Jenny A.
Very busy and not enough help on Sunday.Emma S.
On the mileage I was charged 139$ for only 25 miles in my local area they should just have a unlimited miles packagePaul W.
This is my favorite u haul location in dallas. I always try to rent from them first!!! ThanksMichael B.
Le client n'a pas laissé de commentaire.LANNY T.
Just keep doing what y'all best love it y'all are the best thanksGARY C.
After loading the U-Haul in returning to my pickup location to attach my car dolly I noticed the check engine light was on I asked the service attendant if he could check it out he informed me that the truck was low on oil after topping it off he assured me everything would be fine their calculating the miles per gallon on noticed I was getting 7,1 MI per gallon for my $1 068 mi trip costing me more than 570 in fuel 😡Jerald H.
The truck I was given had a broken driver side door. It closed, but was partially open where I could hear air going through. The panel read that the driver's side fore was open. The latch for the back also was broken and the light was on in the panel. Thankfully all doors stayed closed but it was the most unsafe I've ever felt in a Uhaul. In addition, the steering g wheel shook which indicated something off either with the tires or something else, lending further to me feel unsafe. I didn't return it because I had limited time to pick up furniture I had purchased. The workers were incredibly overwhelmed and understaffed. I had to wait for awhile just to get the truck. Then when I got my keys, there were at least 6 people in line behind me. The workers said there were usually 4 people staffed there on Sundays, but there were only 2. When I returned the truck, it was past closing (I didn't know what time they closed, the message I got through text said to return by 5:30pm and I returned by 5:10pm). A worker was closing up and said I could check out online. I tried for several minutes - the website said it needed my location. I followed all the steps to allow the site to know my location and it wouldn't work. I finally had to ask the worker who was still there and he said he would check it out for me (he was clearly exhausted - I wish I had gotten his name because this was a huge help since the website wasn't working). This location needs more workers and better over site on maintenance if its trucks. Also the website to check out needs to be more user friendly.Maria P.
excellent just the way that it iscynthia P.
It was goodYvonne H.
The workers were nice and didn't have a problem cleaning out the dirty truckâ€¦ but trying to get in contact with U-Haul when trying to return my truck was a little annoying and I was trying to avoid any late fee but that process was a bit much.Christine T.
Le client n'a pas laissé de commentaire.Benny C.
I picked up my 15 foot truck at 9am. We planned for me to come back at 1:30 when they attached the trailer the lights did not go on. And then I waited for four hours for it to be repaired. They said they would knock down the price but nothing has been done about it.William W.
Le client n'a pas laissé de commentaire.darryl S.
Le client n'a pas laissé de commentaire.Keisha D.
Le client n'a pas laissé de commentaire.ALBERT G.
The service was excellent. The ckerk that helped me was very professional, and friendlylinda G.
Great experience, had newer trucks this time around. Awesome locationHoracio L.
Le client n'a pas laissé de commentaire.STEVE S.
Quick and easy drop off.Jose A.
Everything worked out great.JOHN S.
I never rented a Uhaul. My information was stolen and used fraudulently to rent a truck.Nia C.
Joe was INCREDIBLE! He was very knowledgeable about UHaul procedures and equipment. Patient with us after we booked the wrong size truck and equipment. I can't say enough about how helpful he was. Thank you Joe for your kindness and commitment to helping our relocation to Arizona easier! Everyone was awesome!Michael M.
Le client n'a pas laissé de commentaire.BRIAN S.
We were given a van that was filthy. That had been smoked in, traces of drug paraphernalia, weed buts, trash, cans from drinks. Not to mention the van couldn't even drive properly and was a hazard to be operating. I expect a full refund!Jacob M.
Staff is always professional.Melody C.
Fast and friendly. Great job!! It was a pleasure to have such good service on both ends.CHERI M.
Le client n'a pas laissé de commentaire.Keisha D.
I definitely did not like a self check inELIZABETH R.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.Michael H.
I ending paying almost 7 dollars more for something that you did wrong. Terrible experience in general. People in this location were friendly and helpful but you guys still charged extra.Antonio P.
Friendliness but the service is next we looked at the second smallest box after we made the transaction we changed our minds and she wouldn't. Do it. No ramp no dolly just made it rather hard.plus the AC was not working it was 80 degrees Antwanette W.
I made my reservation about two weeks ago. When I got there they said they didn't have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we're all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.DUSTIN K. | Premières impressions
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