Customer Reviews for U-Haul at Grant Rd

6 017 évaluations

3555 E Grant Rd   Tucson, AZ 85716
(W Of Dodge Bl)

(520) 575-5364

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(520) 575-5364

3555 E Grant Rd
Tucson, AZ 85716
(W Of Dodge Bl)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Juliette F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Juliette F. 
Évaluation :
5

Christina and Andy were absolutely amazing-highly recommend this location!

jimmy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

This location was exceptionally good!!! Way better than the one on Benson Hwy

Terra P. 
Évaluation :
5

Great service at this location. Fast, friendly and trustworthy

Charles M. 
Évaluation :
3

The workers seemed jaded to customer complaints, and wouldn't even listen to what we were saying.. and m not goi g to use U- Haul again

Dane S. 
Évaluation :
5

Very easy drop off process.

Gary H. 
Évaluation :
1

Christina Garcia checked me in, and was extremely unprofessional during my entire transaction with her. She had a friend visiting the store, who sat in the chair designated for customers the entire time I rented a truck. During this process, Christina maintained a conversation with her friend and I was forced to talk over them. I was also never allowed to sit down and had to practically lean over her friend to sign paperwork and submit payment. I was extremely shocked by this lack of professionalism and will not be returning to this specific location. Besides this awful rental process, the process of returning the truck was barely a better experience. The store was extremely busy and only 2 people were working! I had to wait over 25min to even talk to someone and actually used the online return process, as it was faster than working with a real human. I again was extremely disappointed in this location.

RICHARD B. 
Évaluation :
5

Employees were friendly, knowledgeable, and more than eager to assist me. I will continue to rent both trailers, and trucks from U-Haul on Grant Rd.

Alexander O. 
Évaluation :
5

Excellent

Prabhu M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Thank you all for your truck and storage area! I would recommend this UHaul location. RP

Rafe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack T. 
Évaluation :
5

The gentleman taking the vehicle back was so helpful and very nice. It took minutes to turn the vehicle back in. Very good customer

Debra S. 
Évaluation :
2

Forcing people to have use a credit card for the cheapest truck rental. After reserving online and uploading my license. I get to the place and they say you have to use a credit card in order to get this truck. Both of my cards were maxed out. Thank goodness my credit card company as auto credit and they instantly gave me credit but I had to commit $60 to my credit card company. She then said once you get back and return the van we can put it to a debit card. So if you can do it after but not before it's a software issue. Your worker was pissed. I was pissed. If I didn't have a credit profile or credit card I may not have been able to use your cheapest option. She said in order to use a debit card I'd have to spend a lot more. Make it make sense.

Dane D. 
Évaluation :
5

Everything was as expected. Staff was polite and helpful.

steve H. 
Évaluation :
3

The vehicle cabin was overwhelming with cigarette smoke. I had to ride with the windows down and it was a very cold day.

John C. 
Évaluation :
5

Excellent service. I was in and out within 15 minutes and I also booked another reservation for two weeks out while I was there. Great staff.

Charles M. 
Évaluation :
5

All perfect too

Thomas N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malachi M. 
Évaluation :
5

Do a quick check over for missing "parts" on the equipment. The 5:9" open trailer I rented was missing the hooks to hold up the tailgate. It did not dramatically affect my use of the equipment, but I had to modify my tie-down procedure because I had to close the tailgate during every trip load.

steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C. 
Évaluation :
3

Had to wait some time. Not the fault of the employee. Need more staff BUT we all know how difficult that is today!

Herb C. 
Évaluation :
1

Everything

Aaron W. 
Évaluation :
5

Solo female staff member was great.

JASON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE M. 
Évaluation :
2

The truck smelled horrific and the guy legitimately stared at me and said “I see you on my screen what you want” after I explained the online checkin and he say and stared at me and then the other guy had to stop what he was doing to help me rushing and not verifying anything.

Earnest V. 
Évaluation :
2

S.O.

David G. 
Évaluation :
3

I rented a truck for $19,99/day & my contract states . 89¢/Mile. My total mi. was 98 but they were trying to chg. me for 185mi. @$1,09/mile, not the 0,89¢. ("problem w/computer" ) My checking acct. was charged multiple times by U-Haul for random amounts, not the amt. due. but the store claims they have no record of this. And... in the pouring my pug accidentally locked herself in the truck. I live 1/2 mile from the store & had just left there. I called the 800# & was told $185 & 1hr to arrive. So after several attempts to speak to a mngr. I am going to send a check 9vet with the amount 8 know to be true.

Cynthia C. 
Évaluation :
5

My drop off was incredibly easy. I was there no more than five minutes and I was helped immediately. The service person I was friendly and very helpful.

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

None noted

Raymond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
4

I was told that I had roughly 3/4 of a tank of gas. I returned it with 3/4 of a tank of gas after putting gas in to get me to where it was when I rented it. Not exactly sure why I was charged for gas since I returned it exactly where it was when I got it. Pretty annoyed about that, other than that, the experience was fine.

Calaiha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie R. 
Évaluation :
4

This is the first time I got junk. AC fan was noisy on hi, the drivers door clunked, and the trany or rear end howled. Otherwise it has been a good store with respectful personnel and generally have what I need, been using this store for 4 rears now. Thank You. Kasten

KASTEN O. 
Évaluation :
1

Have everyone reapply for their jobs. I found that the gas gauge was broken and showing empty. I knew it had to be a broken gauge. They expected me to turn around come back and ask fir a truck they didn't have while I had people at my place waiting to load. I used the truck, put maybe 30 miles on it and topped it off with about 5 bucks. They're charging me for a full tank now! I went in and actually had a “manager” suggest that I could have siphoned the gas!! I need a truck to finish it up today. I went to Penske! What a ridiculous crew!!

Hugo R. 
Évaluation :
5

Lamont was a very pleasant and happy representative of your company. He sympathized with my earlier experiences with a botched reservation at a different location and was quite helpful. Lamont clearly takes pride in his work and it shows.

Sam E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey M. 
Évaluation :
5

Refund the extra gas we leave in your truck. I returned the 15' truck with way more gas than I got it with & was told uhaul doesn't refund on it. What a scam.

aniam A. 
Évaluation :
1

Try not changing my reservation by an hour and 15 minutes which threw our entire day off and ruined many plans.

George S. 
Évaluation :
3

Make sure you refund the customer for early equipment return

Marty K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfonso L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek C. 
Évaluation :
3

The truck was clean but there was some damage. No issue.

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azrael K. 
Évaluation :
5

Fast & easy!

Jeff B. 
Évaluation :
5

Nothing, your staff was very helpful, friendly and attentive.

Rebecca B. 
Évaluation :
5

bon

Nawaz S. 
Évaluation :
5

Thank you, everyone was courteous and professional

Patti P. 
Évaluation :
5

the staff was very helpful, the truck was great, good value

Jackie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff D. 
Évaluation :
1

Customer service was not provided. Gentleman that helped me said he would meet me outside to load my dolly, I waited about 10 minutes before going inside and he said he forgot cause his coworker distracted him. The truck I rented was having a hard time shifting gears. And I was charged a late fee for returning it after closing. If I would have know I was going to be charged I would have brought it back before closing time.

Stacy G. 
Évaluation :
1

You called and asked me to bring an empty trailer back for a $50 promotion. I agreed. I was asked if the trailer would be hooked up and ready to go. I was told it would be. Then you called and changed my pick up location. When I arrived, trailer wasn't connected, promo wasn't applied, and truck rate went to from 99 to 159. Then they tried to sell me insurance for the trailer. While he was trying to fix it, truck rate went up to $166. They called a Bobby at internal to help but he couldn't fix it either although the notes stated that they had offered me his deal. I had the original reservation that showed a $99 rate. I was there for almost 40 minutes as the line backed up. They finally fixed it enough to get back ti my original $99 rental and I told them to just keep the truck. However, I was going to cancel this reservation because I had found a better deal. I kept it because of promo. I will do everything I can to not ever have to rent from uhaul again. It was such a hassle and all created by your own team.

Leslie N. 
Évaluation :
2

Got charged a $25 cleaning fee for nothing. And the process was complicated. Not favorable.

Cesar R. 
Évaluation :
1

The truck had been wrecked before, ran like crap used $400 in gas to go 800 mi. I will be reporting this to ADOT and putting a stop on my card!

ROCKY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
2

I did the online check in, including photos of my drivers license, but still had to present my drivers license at the store. What's the point of doing the online check in?

RICHARD B. 
Évaluation :
5

Everything went well! Maybe document existing damage on truck better so new guests don't have to. Takes time to be thorough.

Ricardo C. 
Évaluation :
5

Easy and quick transaction.

Mathieu S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Very accommodating staff.

Jorge G. 
Évaluation :
5

Not much. Everything was fine

TIMOTHY S. 
Évaluation :
5

I'm truly impressed with how streamlined the rental and return process has become. Rafael at the counter played a large role in making it painless.

Andrew S. 
Évaluation :
5

Customer Service Was Ecellent Continue In That Manner !

alfred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA F. 
Évaluation :
5

Friendly, efficient Staff.

Kathlene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reg D. 
Évaluation :
5

Andy was very professional and answered all my questions.

Dayton L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ann F. 
Évaluation :
2

I was charged a $20 fee for overnight drop off. It states on my receipt that if I did it online I would not be charged. If an employee had to check me in, then would I be charged. So I'm confused as to why I was unnecessarily charged? Also, a woman should be able to walk into your establishment and feel comfortable. Not talked to as if I was a bother. Is that why I was charged extra?

Bethani A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Connor B. 
Évaluation :
3

Felt that I was mischarged under the guise of helping them out returning to another location

Maria C. 
Évaluation :
4

Employees was helpful and thoughtful!

victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK E. 
Évaluation :
5

The guy who helped me did a great job. Everything was good with the truck and the service.

Jordan S. 
Évaluation :
5

They made my equipment return stress free. Merci

Moriamo O. 
Évaluation :
5

The staff at this location when I arrived in the evening made sure to make my equipment return experience less stressful. Thank you so much

Moriamo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
3

The only thing I can think to improve the location is actually putting prices up on the marquis for storage units where the prices for the vehicles are. They had a sheet of paper blocking because maybe the prices were wrong and not updated.

CHRISTOPHER A. 
Évaluation :
5

Merci

Clare L.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and swift with service.

Zachary T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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