Friendly person who helped me. I needed to make a return time change and it was very easy.CHERINE H.
Customer Reviews for U-Haul at Grant Rd
Pour nous contacter
Tucson, AZ 85716
(W Of Dodge Bl)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The best customer service I ever had!GEOFFREY I.
I returned truck a little late, and I got charged extra day. Not happy won't use uhaul againKOREY F.
It was so easy to rent the trailer online and pick it up with an appointment. The staff was very friendly.JOHN N.
Everything about this experience was excellent. I really can't imagine how it could be improved.Kathryn H.
The rental was easy, quick in , quick out. Thank you much for your good service.RICHARD R.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.BLAIR G.
Le client n'a pas laissé de commentaire.Robert D.
I am getting charged around 125 $around when my receipt copy says 95,00 $ I would like 30 $dollars back! Call me 5204978729 to figure this out!AILEEN C.
Le client n'a pas laissé de commentaire.DARREN W.
They didn't bother to spell my name right and wouldn't correct it when i asked. They got alot of my other information wrong as well. Furthermore, the dolly i rented was bent and caused injury as well as broken furniture. When i returned the dolly they didn't seem at all concerned. They said, and i quote, " it doesn't look bent to me". I wasn't happy at all with the way they treated me so i called customer service. I spent over an hour on the phone. I worked my way up the ladder until i was talking with a corporate manager. She got me another dolly at a different location, free of charge. She also gave me the number for their insurance company. I filed a claim for my injury and broken furniture. I have used uhaul a few times in the past and never had any issues. I would not reccomend this location nor will i ever return.joshua W.
Le client n'a pas laissé de commentaire.JOSE T.
Le client n'a pas laissé de commentaire.GIDDO H.
The information provided online was incorrect; it clearly said we had from Monday to Wednesday to load our ubox, but when we double-checked at the actual location (thank god we checked!) they said it was scheduled to be picked up Tuesday morning. The staff was very helpful and was easily able to change the pick-up date, so overall our experience was still quite good. However, it's still frustrating that the information explicitly presented when we booked the reservation online was not correct.Nathan B.
Starting the rental with a clean truck would be nice, but otherwise the truck ran like a charm and it was a dream to drive it.Ola L.
Le client n'a pas laissé de commentaire.ALEJANDRO T.
The windshield and inside of the truck was dirty. Otherwise I love renting from u guysELIZABETH K.
Le client n'a pas laissé de commentaire.SCOTT D.
Absolutely the worst customer service I have ever seen or experienced. Over charged and delays in responses. I will never go to this site again. The female that took care of me should be disciplined for the treatment and unapproved overcharges. If you want the facts, please feel free to reach out. Thank you, Brenda Parnell 907.229.3546BRENDA P.
Le client n'a pas laissé de commentaire.CARRIE E.
Le client n'a pas laissé de commentaire.Cynthia R.
Le client n'a pas laissé de commentaire.SCOTT D.
Le client n'a pas laissé de commentaire.GABRIEL V.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.jennifer S.
waited about 15 minutes for them to attend me. no one was even in the store the whole time. graffiti in the uhaul. vehicle still had cardboard up for advertisement.TOMAS M.
Le client n'a pas laissé de commentaire.CATHERINE L.
Le client n'a pas laissé de commentaire.Monique Z.
Le client n'a pas laissé de commentaire.ROBERT M.
The agent that helped me out was top notch.NICHOLAS Q.
Le client n'a pas laissé de commentaire.TRACY T.
After returning my truck with only 8 miles driven, I received a receipt for 4 gallons used at 20 $. The paperwork said I started at 3/4 tank and returned it at 1/2. I came back to complain and the person who took care of me said there wasn't much he could do, his counterpart even took a picture showing 1/2 tank. We went out to the truck, he turned the motor and when I looked, there was very clearly 5/8 of a tank. I told him to look. He was forced to agree w me and refunded me 11 $of the 20 $. He should have refunded me the whole gas for the total bullshit this was. Terrible service, definitely won't go to that Uhaul ever again.ANTONIO F.
Le client n'a pas laissé de commentaire.RENEE M.
Le client n'a pas laissé de commentaire.TEODORICO N.
Le client n'a pas laissé de commentaire.JOE R.
Le client n'a pas laissé de commentaire.LEVIA N.
Le client n'a pas laissé de commentaire.LEON A.
If someone has a flip phone you can not dispute the damage before you pull out. Also if you do dispute a pic you can not just write it down the scratches, dents, etc. it has to have a pic. Using my phone as a phone and nothing else it was frustrating that I did not know how to submit a pic with the dispute.GABRIEL V.
This was the best customer service I've ever received from U-Haul. Thanks!Rachel M.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.ALFRED M.
Le client n'a pas laissé de commentaire.Joel J.
Better lighting in return lot.DAWN B.
Le client n'a pas laissé de commentaire.TRISTAN M.
Can't think of a thing required. Staff was very helpful and professional.PAMELA A.
Le client n'a pas laissé de commentaire.FATIMAH G.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.JILL M.
Le client n'a pas laissé de commentaire.FERNANDO G.
Le client n'a pas laissé de commentaire.GUADALUPE B.
Le client n'a pas laissé de commentaire.RYAN R.
Le client n'a pas laissé de commentaire.Lacey H.
Friendly and helpful staff that helped get the trailer all set up and ready to go.VAN P.
Le client n'a pas laissé de commentaire.Jean-francois G.
Everything was goodFrancisco A.
Truck I has reserved was damaged and was not informed until arrival. They were very accomadating however and it was appreciatedScott T.
Helpful and friendlyRichard V.
The employee who checked us in was sullen and unpleasant. She didn't even pretend to enjoy her job. She spoke her script in a bored monotone that made us uncomfortable. I only understood about half of what she was saying. She acted as if we were interrupting something more important. The windshield of the truck was filthy. I had to clean it myself, something the employees at this location obviously don't consider part of their job. As we were inspecting the truck we had to step in and around piles of trash which had gathered in the area, so a daily sweeping is something they don't do. The general sense we got from the woman inside, the truck, and the trash-filled area where we inspected it was that this U-Haul location is a dirty, run-down business run by people who are barely doing a job, people who don't mind at all if the customers know the don't care. That is why I would not recommend it. Merci.MICHAEL S.
Elizabeth was fantastic. She made the whole operations quick and efficient. She is a valuable asset to U haul. I would not hesitate to use your services again or recommend to anyone needing them.DAVID ALLEN S.
Customer service was lacking, interaction was minimal, tried calling and was on hold for 20+ minutes.Melanie U.
Le client n'a pas laissé de commentaire.IRVING R.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.STEPHANIE C.
If you sale me one of the trailer most definitely best everKEVIN S.
Le client n'a pas laissé de commentaire.LOGAN G.
Le client n'a pas laissé de commentaire.RAYMUNDO M.
I highly recommend this place. They were fast and very professional.PATRICIA E.
Le client n'a pas laissé de commentaire.DAWN M.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.KEVIN S.
I didn't have an appointment or reservation and they were able to get me in a truck in less than 10 minutes. Excellent customer service and nice people. I highly recommend this location.BRYN M.
Keep up the good work.PATRICIA E.
Nothing everything went efficentlyALLEN S.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.LORETTA ROSE G.
Because another customer did not return I had to take a smaller truck the only thing offered was 1/2 off on mileage. The situation actually cost me more. Because of the smaller truck I had to make more trips and was charged more by my movers cause of the extra time. So I still paid the same in mileage, paid more for movers, and my move took even longer. Not satisfied at all. I took a few days to calm down about it and before writing this.MEAGAN T.
Le client n'a pas laissé de commentaire.BARRY S.
Le client n'a pas laissé de commentaire.WAYNE S.
Staff was great, and hookup and drop off were quick and efficient! Fortunately I bought a ball hitch on the way. The web site said they were out of stock, but when I tried to call the day before for an inventory check, there was no way to actually talk to a human at the location. In addition to the survey, what I really appreciated was NOT being up sold on additional products and services.GREGORY G.
Le client n'a pas laissé de commentaire.Patricia M.
very professional check in and return personnelJOSEPH M.
Le client n'a pas laissé de commentaire.REGINALD D.
Le client n'a pas laissé de commentaire.ADRIAN B.
I've tried to get ahold of Someone since Pickup. There were homeless people LIVING in the back of our truck! They jumped out on the drive! Had dirty blankets and lighters and trash all in the back too. Really nice. Disgusting.MELISSA S.
Le client n'a pas laissé de commentaire.MARK ALAN F.
My experience was great the guyswere greatMOISES C.
I was stressed,sweaty and cranky...you were wonderful! Thanks for your help!nicole C.
Le client n'a pas laissé de commentaire.HUNG N.
The truck smelled like cigarettes but overall "drove like a dream"Kelsey H.
Just clean the windows inside and outside betterShelia T.
Le client n'a pas laissé de commentaire.Marilyn S.
Had issues with truck and employees the entire time then was overcharged and threatened about a supposed stolen vehicle when I was in contact the entire time and expressed my issues as well and got no reply until the recovery emailASHLEY B.
The whole experience was positive! Smooth and easy. Very helpful and friendly staff. Will definitely rent again when the need arises!Peter W.
Le client n'a pas laissé de commentaire.STEVEN A.
Bad attitude from young lady at the customer service desk. I could not rent a truck without a "Secondary phone number." WHY? I only have 1 cell phone. I had to bring the truck back 30 minutes before closing as they no longer have a night drop! What about the the 24/7 truck share app? NOPE. No night drop. This was a Sunday. If I dropped it of at opening time on Monday, I'd still be charged for a full day's rental! Absolute non-sense. Guess I'll be renting at Enterprise!JESUS C.
Le client n'a pas laissé de commentaire.Jorge M.
Every time I use this facility> I leave with a smile. Helpful staff Pleasant Knowledgeable GREAT STOREJodi A T.
Le client n'a pas laissé de commentaire.SAMUEL A.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!