Customer Reviews for U-Haul at Grant Rd

5403 évaluations

3555 E Grant Rd   Tucson, AZ 85716
(W Of Dodge Bl)

(520) 575-5364

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5364

3555 E Grant Rd
Tucson, AZ 85716
(W Of Dodge Bl)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This wasn't the pickup location we had originally booked for (supposed to be in Prescott Az). We were VERY disappointed to show up at 9:00 am on the 31st only to be told they didn't have our truck. Someone from Uhaul had called us the day before to confirm our pickup in Prescott. The cottonwood location is an hour drive away adding an additional two hours to our pickup. Put us way behind our move. Perhaps in the future, a heads up call letting us know that would be nice. Crappy crappy service!!

RUSSELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAZ B. 
Évaluation :
5

Super easy process for pick up through the app. Very reasonable priced for the amount of time we had the vehicle.

Patricia P. 
Évaluation :
5

I had never had to use a U-haul before and was quite apprehensive at first due to some of the negative reviews. I am so glad I went to the grant location. Elizabeth and her staff were so kind and helpful and they made my experience with U-haul a wonderful one.

MARIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA A. 
Évaluation :
5

Effortless drop off

David E. 
Évaluation :
5

Very nice young women who helped us

Robyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilson Y. 
Évaluation :
5

Office staff was efficient and customer-friendly. Online reservation worked well.

Glenn M. 
Évaluation :
5

Very Professional and courteous.

PATTI L. 
Évaluation :
5

Friendly staff, good quality truck.

BRANTLEY S. 
Évaluation :
5

This location is awesome

DUSKO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaled B. 
Évaluation :
2

Busy with not enough CSR help. 45 minutes to pick up reserved vehicle should not be considered average.

Bruce M. 
Évaluation :
4

Not sure how I got charged for three gallons of gas when I returned it the same. With the size of the tank, three gallons doesn't even hardly show on the gauge. It seems a bit silly to think three gallons is something I would be able to differentiate.

John S. 
Évaluation :
5

I reserved a 10 foot truck but was given a 15 foot truck - this particular truck was difficult to handle, more than other 15 foot trucks I've rented in the past, and was very noisy in the cab, like the driver's door didn't close all the way. When I first opened the cab door the truck had a really bad smell, like someone spilled a milkshake in it several days ago and it had been rotting inside in the heat since. They cleaned the inside when I asked but the smell didn't really go away, they said it was probably just the smell of the cleaning product they used - it clearly wasn't, but I'd had the windows down and the AC running for a few minutes by the time they came out to clean it and it'd aired out somewhat. I was able to get scheduling to swap this truck for a 10-foot truck at a different location, on Ina Rd in Tucson, and that truck was much better, much less noise, much easier to drive (to be expected given it's smaller, but the other truck felt like it had a bad alignment), and no foul smell.

MATTHEW G. 
Évaluation :
5

It was extremely simple, which is what I need in any transaction and reasonably priced. Will consider using this method of transport again!

SUSAN M. 
Évaluation :
5

Second time I've rented from this location. Superb service.

BRETT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA L. 
Évaluation :
4

All was handled very professionally. The only reason I did not give 5 stars is because the advertised price is misleading. A pickup truck will not cost you 19,95 $ a day. With say 14 miles traveled round trip and insurance and tax, it will be closer to 46 $a day.

JESSICA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULEE ANN H. 
Évaluation :
5

My customer experience was excellent. All I can say is keep up the good work!

JENNIFER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Great friendly service

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maile J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAKE D M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL C. 
Évaluation :
5

I have to tell you I have no negative comments about this location and the people working there. It's my neighborhood store where I go for for any moving needs or 0ackaging need. Elizabeth is amazing. She's consistently excellent in her service.

PETER L. 
Évaluation :
1

Promised one thing, charged another. Hand washed the vehicle myself, charged 100 $cleaning fee when photos show this vehicle was spotless. Even have a witness that dropped off the truck with me. I'll never rent from uhaul again. Lost a longtime customer.

MISTY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA LEE M. 
Évaluation :
5

Very friendly staff and polite.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS L. 
Évaluation :
5

Very helpful

GLORIA L. 
Évaluation :
5

The man the helped me, Cooper, was outstanding. He was very professional and knowledgeable. He is a true asset!

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JALAL S. 
Évaluation :
4

Francisco Ramirez did an AMAZING job and went so far above and beyond expectation! His help and friendly assistance offset all of the issues we experienced. When we went to pick up our truck, some of the lights were not working and they didn't have another truck available. Francisco diagnosed the problem as a bad fuse, sent us to a parts store to pick up new fuses, and fixed our truck in order to get us on the road on-time. So grateful we didn't have to delay our trip!

BILL T. 
Évaluation :
3

I did not know there was an after hours drop off fee when I booked

Elijah W. 
Évaluation :
5

Repave your parking lot, especially the entrance and exit areas. Very bad road, bumpy, and pot holey. Other than that, staff were great!!

ROBERT Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH K. 
Évaluation :
1

The lady at the counter was miserable. Very in happy to be helping me or the other customers.

TODD F. 
Évaluation :
5

Rented a 10' truck. Everything was perfect!

Leslie P. 
Évaluation :
3

Do not underdtand why uhaul does not hanr 1 way motorcycle trailer rentals. Seems dumb since long distance moves is when you need one the most. This only worked for me because I was delivering the bike to a family member and coming back.

Richard R. 
Évaluation :
3

The associate at the front desk was helpful and quick to get everything in order. The environment is a little rundown.

STEPHEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

Truck sounded like it was dying. Air condition did not work on high. Worked kn low but when switched to high it would completely shut off

CHRISTOPHER F. 
Évaluation :
2

When pumping gas you literally had to hand pump the gas in. Air vent on right side of drivers seat was broke, and when I picked up the uhaul it said on the paper there was more gas in it then it was. So when I dropped it off I had to pay an extra 55 $.

BRENDAN G. 
Évaluation :
5

My first experience renting a UHaul was wonderful because the attendant Frank recommended a longer time rental which I did end up needing. The truck was labeled that had old damage, I recommend having pictures so that new customers feel that they don't get blamed for trucks old damage or walking out to inspect together.

CAROLINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGETTE O. 
Évaluation :
4

Great customer serviceâ€" very nice guy that helped me out and made the drop off very simple and pain-free. The geographical location of the store is horrendous.

BRIAN G. 
Évaluation :
5

Staff was great!

RICK D. 
Évaluation :
5

Elizabeth is very friendly and knowledgeable.

JASON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Very courteous staff. Convenient location too.

ERIC WARREN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICH E. 
Évaluation :
5

Rental process was easy and quality was excellent!

Robin R. 
Évaluation :
5

Only positive comments here!! The service was amazing and we really felt well taken care of!!

THAYNE E. 
Évaluation :
5

Everything was ready to go. They called two days before to confirm my reservation and allowed me to change the pickup time. I've always had a good experience at this location.

ALBERT P. 
Évaluation :
2

I originally made my reservation in person, but did not receive a confirmation. I had to change my pick up time - after several calls to my location and being put through to the 'machine', I tried going on line and could not find a way of editing my time. I finally went on "HOLD" and waited for about 45 minutes - nice pleasant guy on the phone. When I picked up the truck, received my contract it was marked 3/4 full on fuel, and the less than pleasant - snippy Bit-- told me I had to put 7-1,2 gallons in it when I returned. When I started the the truck it only registered 1/2 full. I went back and told Miss Pleasant and she sniped at me to go on line and file a complaint. I WILL NOT GO BACK TO THIS LOCATION - I WILL NOT USE YOUR WEB-SITE or HOLD ON LINE. I guess I need a more customer service providing company.

ROBERT K. 
Évaluation :
1

Being honest. Don't charge for gas that wasn't used. 50,00 $ was charged for a tad under a quarter tank. I can fill up my vehicle tank for that, that takes me almost 300 miles. A dolly should be included with a move. Food was left in the truck before it was rented. Also a 20,00 $ drop off fee for parking the truck and putting the key in the drop off box.

DENISE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

The manager who helped us was fabulous

BONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
4

Truck was clean, with requested hand trucks and ready at appointment time but I had to wait almost 45 minutes because UHaul computer system was down.

michael M. 
Évaluation :
5

I reserved a utility dolly but only the larger dolly for appliances was available. I was given that to use at the 7 $utility dolly price, however it was too bulky for me to use easily with the layout of my new entryway. It made things harder than I had hoped for the heavy boxes of books (we have many bookcases). Otherwise I had a great experience.

JAQUELINE L. 
Évaluation :
1

Was lied to by your clerk that you required a credit card deposit and was given a truck that I did not want and did not fit my needs. Very unhappy and feel that I was discriminated against by your clerk.

JOHNSTON C. 
Évaluation :
1

Give people a RUNNING truck with gas

Miguel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Treyton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

N/a

Patrick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
1

Unfriendly owner (Elizabeth I think) and the whole process is very disorganized compared to other Uhaul locations. I've rented there twice, and the first time the van had tons of dog hair inside

Avery S. 
Évaluation :
5

Friendly and efficient service

ANGELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte M. 
Évaluation :
1

She double charged me even though the employee told me I could have the truck for another day for the price, no problem. She charges my interruption fee, rude and the truck was disgusting

MARK T. 
Évaluation :
3

maybe add some air fresheners to the vehicles! try and fix the burn holes on the seats as well!

morgan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETANA-NIARA I. 
Non les évaluations ont été soumises pour cet établissement.

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