Customer Reviews for U-Haul at Grant Rd

5 495 évaluations

3555 E Grant Rd   Tucson, AZ 85716
(W Of Dodge Bl)

(520) 575-5364

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5364

3555 E Grant Rd
Tucson, AZ 85716
(W Of Dodge Bl)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNG N. 
Évaluation :
5

The truck smelled like cigarettes but overall "drove like a dream"

Kelsey H. 
Évaluation :
5

Just clean the windows inside and outside better

Shelia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
1

Had issues with truck and employees the entire time then was overcharged and threatened about a supposed stolen vehicle when I was in contact the entire time and expressed my issues as well and got no reply until the recovery email

ASHLEY B. 
Évaluation :
5

The whole experience was positive! Smooth and easy. Very helpful and friendly staff. Will definitely rent again when the need arises!

Peter W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
1

Bad attitude from young lady at the customer service desk. I could not rent a truck without a "Secondary phone number." WHY? I only have 1 cell phone. I had to bring the truck back 30 minutes before closing as they no longer have a night drop! What about the the 24/7 truck share app? NOPE. No night drop. This was a Sunday. If I dropped it of at opening time on Monday, I'd still be charged for a full day's rental! Absolute non-sense. Guess I'll be renting at Enterprise!

JESUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge M. 
Évaluation :
5

Every time I use this facility> I leave with a smile. Helpful staff Pleasant Knowledgeable GREAT STORE

Jodi A T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN S. 
Évaluation :
5

Please make sure your equipment is working and safe

Steven W. 
Évaluation :
4

Ended up needing a tow truck to tow the van because it stopped running after the move tow to a few hours

Dahlila H. 
Évaluation :
5

Quick and efficient pick up as well as easy drop off. However, the uHaul app has some problems during the drop off. In the past week, i rented a uHaul I rented a van three times. Each time, I was not able to utilize drop off service via app. The last time, I was assisted by Mr. Marquavis Cooper. MR.cooper was reachable via his cell phone and helped me during the van drop off. Great service. Thank you Mr.Marquavis.

MIODRAG V. 
Évaluation :
5

The agent who served me was a superb example of customer service in action. She was cheerful, proficient, effective, quick, knew her stuff, appeared to be focused on each individual customers needs, seem to be aware of everything going on around her at the same time, and made me feel like the location was being run in a professional highly effective manner.

Erin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna D. 
Évaluation :
5

As always ,,no problems ,,,

HENDRICUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

My mileage was incorrect/ overcharged and they charged me for gas after I filled the tank at a station 1 block away. Still working to fix but call holding is up to 30 minutes. Bad service UHaul in general. Manager at this store was ok and helpful but follow up horrible to consult about concerns

wendy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Keep up the great work. The staff was friendly and professional, the Equipment was ready when it was supposed to be. Everything went very well. Moving can be a stressful experience, with many elements having to come together. U-Haul makes it a lot easier. Merci.

ROBERTJOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE L. 
Évaluation :
5

Easy access to drop trailer off, staff on duty was very courteous and helpful. Easy as 1, 2, 3....

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer P. 
Évaluation :
5

Merci

Robinette S. 
Évaluation :
5

The staff was very helpful, both at pick up and drop off.

SALVADOR R. 
Évaluation :
5

No additional comments.

RALPH M. 
Évaluation :
5

Your prices

SEAN B. 
Évaluation :
5

Very professional, pleasant and helpful.

GERRI S. 
Évaluation :
5

They were just fine! But the U-Haul android app is HORRIBLE!. For check-out, it just showed a blank screen. I had to go inside to check out. For return, it kept prompting me to take a picture of the gas and mileage. I took FIVE pictures, but none would upload. I called Customer service and waited 40 minutes on hold! Then I gave up and tried my android web browser. That finally got me checked in. The browser uploaded the picture without any problems. FIX YOUR MISERABLE APP!

JAMES K. 
Évaluation :
5

Easy to rent and drop off. The pickup I rented was not in very good condition. Biggest issue was when I picked it up, both front tires were in need of air.

ERNEST D. 
Évaluation :
5

Excellent Service!

FAUSTINO M. 
Évaluation :
3

Everything was great except for the very end when I came to return the truck. You're signs say during business hours to wait in the vehicle until someone comes to assist you. The gentleman who was working around noon saw me pull up to return the vehicle and didn't say anything to me, he just let me sit in the truck. At first I thought he needed to move the trucks in front of me and then he would get to me, so I would pull up further once he moved one truck until I was the only truck in the lane. As soon as he moved the last truck, he went inside and I just waited again thinking the best that maybe he needed to complete something and he would help me. After about 10 minutes I just went inside, he was playing on his phone with his headphones on and sitting at the counter. Since he didn't help me outside or seem to interested helping me inside, I moved in line to the next counter where someone else was. Your employee finally piped up and said "Oh you're good to go, sir. We'll email you a receipt." Why didn't say anything when I was waiting in the truck? Why couldn't have quickly walked past the truck and let me know I was free to go? A 10 second exchange turned into a 10 minute waste of time. I didn't need anyone to cater to me, I just wanted someone to tell me what I needed to do next. 3 stars because everything before that point was great. Please do better.

LUIS C. 
Évaluation :
5

This was the fastest, easiest rental pickup I ever experienced. Staff was efficient, courteous, knowledgeable and fast. Highly recommend this location!

MARY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHRYN S. 
Évaluation :
5

Fast and easy pickup and drop off. No issues at all.

DOREEN R. 
Évaluation :
5

My experience was great. The employee who helped me was great. I don't recall her name, but she was great.

BRIAN Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean P. 
Évaluation :
5

Wayne was excellent and very efficient, both on pick up and drop off. .

GILLIS F. 
Évaluation :
5

great customer service

NOREEN O. 
Évaluation :
5

Appreciate all interaction with all staff! We will be back again as the need arises. Merci.

SUSAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE T. 
Évaluation :
5

The gentleman that checked me in was great. Friendly and helpful. Great guy!

Todd B. 
Évaluation :
4

Vehicle was poorly maintained and in need of service. Ask me about that.

Remus Z. 
Évaluation :
3

They did not have a regular dolly for me but gave me an appliance dolly which did me no good.

JAIME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER M. 
Évaluation :
3

It didnt seem the basic maintenance had been upkept in the vehicle. Bad shocks, squeaky brakes, a "wheezing" engine with and without the AC on, sounded like it needed an oil change tbh which made my move a little nerve wracking. All of the customer service was pleasant, quick and helpful

BRIANNA K. 
Évaluation :
5

N/A, All went great and smooth. Mr. Freeman was VERY helpful...great customer service. I dropped off the next day before the doors opened, and that process also went smoothly.

JONATHAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
1

Very rude workers, no customer service what's so ever😞

Peter S. 
Évaluation :
4

More staff would be helpful

MATT L. 
Évaluation :
5

The gentleman was from Georgia and was super nice and very polite.

TODD B. 
Évaluation :
3

No office view from drop off area. I wasn't sure how to announce my arrival. But domeone showed up quickly to help.

Brett G. 
Évaluation :
5

Total mileage on Truck was 38,000-ish. Right side mirror very loose (not at all useful for assessing danger from passing traffic). All 4x tires appear to have less than 1/8-inch tread. Hazardous exposure to hydroplaning under heavy downpour.

Jadon M. 
Évaluation :
5

Except for the pickup place, all Uhaul locations we went to (5) during our trip were very helpful and sympathetic to our situation.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
2

They marked the fuel incorrectly, the truck was not well maintained and when we had problems trying to mark everything that was wrong with the truck they were little to no help. They just told us to use the internet. They finally marked the crack in the windshield so that they would know it wasn't our fault when we returned it, but that was it. It took us almost an hour to rent the truck and we already had a reservation. It should have been seamless.

HEATHER W. 
Évaluation :
5

The process was immensely convenient and efficient and customer service was excellent.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SURAJ T. 
Évaluation :
5

The “add photo” feature on the mobile app was not working to return the truck. Staff had to process the return. They were prompt and I had an emailed receipt within 30m or less.

TIFFANY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED H. 
Évaluation :
5

Staff was exceptional, keep doing the same!

ANDREW B. 
Évaluation :
5

I Rented a van online... very easy process. I went to pick up and everyone was friendly and helpful. I realized later when picking up my item the van wasn't big enough. I went back and the staff helped me get the right size truck quickly. This was such a wonderful experience and easy process. Merci.

CHRISTINE D. 
Évaluation :
3

The truck windshield was very dirty on the inside and the outside. The storage are was clean.

CHARLES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA C. 
Évaluation :
5

No comments

VAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

You guys greatly helped me to move in one trip to my new apartment which is much better. And after unloading we used it to bring a full size couch, ottoman and glass coffee table bought the same day for 75 $dollars! Praise God! God Bless you enormously! Merci!

MANUEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL R. 
Évaluation :
1

This is the second time UHaul has cancelled a reservation without my knowledge. I have used UHaul extensively for the last 8 months without a problem. Then, upon a truck rental and a promised one-month-free storage usage, the reservation is cancelled, leaving me with a truck load of belongings without a place to store them. And this is after an 1800 mile drive, and three days of travel. Top this with the most recent rental of a trailer, of which I am told there is no record of my reservation upon pickup. No apologies, no offer of compensation, and now, no free month of storage.

JOSEPH D. 
Évaluation :
5

The sales person or person that greeted me when I went in was very professional and pleasant to work with.

JERRY M. 
Évaluation :
5

Clean, affordable with efficient staff....what else do you need!!

CLYDE S. 
Évaluation :
3

Desk was unattended. Phone was not picked up (redirected to national call center.) Van was fine. Billing was accurate. Staff (when present) were courteous.

MARK S. 
Évaluation :
5

Very helpful and fast service

Alexis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel S. 
Évaluation :
5

Staff are very helpful. I appreciate their courtesy and attention to my needs.

JEANNINE R. 
Évaluation :
3

The rental location only had one 1-box trailer available, and I had two Uboxes. This meant that my moving helpers had to go back and forth, which was a hassle. The same problem occurred again at the location at which my Uboxes arrived (in fact, at first there was no trailer available at all, such that the clerk had to get one from a different location). I strongly recommend you increase the number of trailers you have in rotation at your locations, including 2-box trailers, such that there are always enough trailers of the right kind available.

Lucia S. 
Évaluation :
5

The team members are Friendly and caring. They are wonderful..

Courtney B. 
Évaluation :
5

The team members I dealt with were friendly, efficient, and did their job well.

Matthew S. 
Évaluation :
5

Excellent service, vehicle ready to go as promised

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Personnel amical.

Gregory A. 
Évaluation :
5

I originally reserved storage at E. Bensen location. However, they did not hold my reservation. Luckily a storage unit was available at the Grant location. The folks at he Grant location were spectacular and really ought to be commended.

DAVID S. 
Évaluation :
1

This wasn't the pickup location we had originally booked for (supposed to be in Prescott Az). We were VERY disappointed to show up at 9:00 am on the 31st only to be told they didn't have our truck. Someone from Uhaul had called us the day before to confirm our pickup in Prescott. The cottonwood location is an hour drive away adding an additional two hours to our pickup. Put us way behind our move. Perhaps in the future, a heads up call letting us know that would be nice. Crappy crappy service!!

RUSSELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAZ B. 
Évaluation :
5

Super easy process for pick up through the app. Very reasonable priced for the amount of time we had the vehicle.

Patricia P. 
Évaluation :
5

I had never had to use a U-haul before and was quite apprehensive at first due to some of the negative reviews. I am so glad I went to the grant location. Elizabeth and her staff were so kind and helpful and they made my experience with U-haul a wonderful one.

MARIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA A. 
Évaluation :
5

Effortless drop off

David E. 
Évaluation :
5

Very nice young women who helped us

Robyn K. 
Non les évaluations ont été soumises pour cet établissement.

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