Customer service was lacking, interaction was minimal, tried calling and was on hold for 20+ minutes.Melanie U.
Customer Reviews for U-Haul at Grant Rd
Pour nous contacter
Tucson, AZ 85716
(W Of Dodge Bl)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.IRVING R.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.STEPHANIE C.
If you sale me one of the trailer most definitely best everKEVIN S.
Le client n'a pas laissé de commentaire.LOGAN G.
Le client n'a pas laissé de commentaire.RAYMUNDO M.
I highly recommend this place. They were fast and very professional.PATRICIA E.
Le client n'a pas laissé de commentaire.DAWN M.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.KEVIN S.
I didn't have an appointment or reservation and they were able to get me in a truck in less than 10 minutes. Excellent customer service and nice people. I highly recommend this location.BRYN M.
Keep up the good work.PATRICIA E.
Nothing everything went efficentlyALLEN S.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.LORETTA ROSE G.
Because another customer did not return I had to take a smaller truck the only thing offered was 1/2 off on mileage. The situation actually cost me more. Because of the smaller truck I had to make more trips and was charged more by my movers cause of the extra time. So I still paid the same in mileage, paid more for movers, and my move took even longer. Not satisfied at all. I took a few days to calm down about it and before writing this.MEAGAN T.
Le client n'a pas laissé de commentaire.BARRY S.
Le client n'a pas laissé de commentaire.WAYNE S.
Staff was great, and hookup and drop off were quick and efficient! Fortunately I bought a ball hitch on the way. The web site said they were out of stock, but when I tried to call the day before for an inventory check, there was no way to actually talk to a human at the location. In addition to the survey, what I really appreciated was NOT being up sold on additional products and services.GREGORY G.
Le client n'a pas laissé de commentaire.Patricia M.
very professional check in and return personnelJOSEPH M.
Le client n'a pas laissé de commentaire.REGINALD D.
Le client n'a pas laissé de commentaire.ADRIAN B.
I've tried to get ahold of Someone since Pickup. There were homeless people LIVING in the back of our truck! They jumped out on the drive! Had dirty blankets and lighters and trash all in the back too. Really nice. Disgusting.MELISSA S.
Le client n'a pas laissé de commentaire.MARK ALAN F.
My experience was great the guyswere greatMOISES C.
I was stressed,sweaty and cranky...you were wonderful! Thanks for your help!nicole C.
Le client n'a pas laissé de commentaire.HUNG N.
The truck smelled like cigarettes but overall "drove like a dream"Kelsey H.
Just clean the windows inside and outside betterShelia T.
Le client n'a pas laissé de commentaire.Marilyn S.
Had issues with truck and employees the entire time then was overcharged and threatened about a supposed stolen vehicle when I was in contact the entire time and expressed my issues as well and got no reply until the recovery emailASHLEY B.
The whole experience was positive! Smooth and easy. Very helpful and friendly staff. Will definitely rent again when the need arises!Peter W.
Le client n'a pas laissé de commentaire.STEVEN A.
Bad attitude from young lady at the customer service desk. I could not rent a truck without a "Secondary phone number." WHY? I only have 1 cell phone. I had to bring the truck back 30 minutes before closing as they no longer have a night drop! What about the the 24/7 truck share app? NOPE. No night drop. This was a Sunday. If I dropped it of at opening time on Monday, I'd still be charged for a full day's rental! Absolute non-sense. Guess I'll be renting at Enterprise!JESUS C.
Le client n'a pas laissé de commentaire.Jorge M.
Every time I use this facility> I leave with a smile. Helpful staff Pleasant Knowledgeable GREAT STOREJodi A T.
Le client n'a pas laissé de commentaire.SAMUEL A.
Le client n'a pas laissé de commentaire.Clayton N.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.BENJAMIN S.
Please make sure your equipment is working and safeSteven W.
Ended up needing a tow truck to tow the van because it stopped running after the move tow to a few hoursDahlila H.
Quick and efficient pick up as well as easy drop off. However, the uHaul app has some problems during the drop off. In the past week, i rented a uHaul I rented a van three times. Each time, I was not able to utilize drop off service via app. The last time, I was assisted by Mr. Marquavis Cooper. MR.cooper was reachable via his cell phone and helped me during the van drop off. Great service. Thank you Mr.Marquavis.MIODRAG V.
The agent who served me was a superb example of customer service in action. She was cheerful, proficient, effective, quick, knew her stuff, appeared to be focused on each individual customers needs, seem to be aware of everything going on around her at the same time, and made me feel like the location was being run in a professional highly effective manner.Erin R.
Le client n'a pas laissé de commentaire.Donna D.
As always ,,no problems ,,,HENDRICUS C.
Le client n'a pas laissé de commentaire.JOHN G.
My mileage was incorrect/ overcharged and they charged me for gas after I filled the tank at a station 1 block away. Still working to fix but call holding is up to 30 minutes. Bad service UHaul in general. Manager at this store was ok and helpful but follow up horrible to consult about concernswendy M.
Le client n'a pas laissé de commentaire.KATHERINE F.
Le client n'a pas laissé de commentaire.ROBERT M.
Keep up the great work. The staff was friendly and professional, the Equipment was ready when it was supposed to be. Everything went very well. Moving can be a stressful experience, with many elements having to come together. U-Haul makes it a lot easier. Merci.ROBERTJOHN E.
Le client n'a pas laissé de commentaire.VALERIE L.
Easy access to drop trailer off, staff on duty was very courteous and helpful. Easy as 1, 2, 3....Paul P.
Le client n'a pas laissé de commentaire.jennifer P.
The staff was very helpful, both at pick up and drop off.SALVADOR R.
No additional comments.RALPH M.
Your pricesSEAN B.
Very professional, pleasant and helpful.GERRI S.
They were just fine! But the U-Haul android app is HORRIBLE!. For check-out, it just showed a blank screen. I had to go inside to check out. For return, it kept prompting me to take a picture of the gas and mileage. I took FIVE pictures, but none would upload. I called Customer service and waited 40 minutes on hold! Then I gave up and tried my android web browser. That finally got me checked in. The browser uploaded the picture without any problems. FIX YOUR MISERABLE APP!JAMES K.
Easy to rent and drop off. The pickup I rented was not in very good condition. Biggest issue was when I picked it up, both front tires were in need of air.ERNEST D.
Excellent Service!FAUSTINO M.
Everything was great except for the very end when I came to return the truck. You're signs say during business hours to wait in the vehicle until someone comes to assist you. The gentleman who was working around noon saw me pull up to return the vehicle and didn't say anything to me, he just let me sit in the truck. At first I thought he needed to move the trucks in front of me and then he would get to me, so I would pull up further once he moved one truck until I was the only truck in the lane. As soon as he moved the last truck, he went inside and I just waited again thinking the best that maybe he needed to complete something and he would help me. After about 10 minutes I just went inside, he was playing on his phone with his headphones on and sitting at the counter. Since he didn't help me outside or seem to interested helping me inside, I moved in line to the next counter where someone else was. Your employee finally piped up and said "Oh you're good to go, sir. We'll email you a receipt." Why didn't say anything when I was waiting in the truck? Why couldn't have quickly walked past the truck and let me know I was free to go? A 10 second exchange turned into a 10 minute waste of time. I didn't need anyone to cater to me, I just wanted someone to tell me what I needed to do next. 3 stars because everything before that point was great. Please do better.LUIS C.
This was the fastest, easiest rental pickup I ever experienced. Staff was efficient, courteous, knowledgeable and fast. Highly recommend this location!MARY G.
Le client n'a pas laissé de commentaire.KENNETH F.
Le client n'a pas laissé de commentaire.CATHRYN S.
Fast and easy pickup and drop off. No issues at all.DOREEN R.
My experience was great. The employee who helped me was great. I don't recall her name, but she was great.BRIAN Z.
Le client n'a pas laissé de commentaire.Michelle D.
Le client n'a pas laissé de commentaire.Dean P.
Wayne was excellent and very efficient, both on pick up and drop off. .GILLIS F.
great customer serviceNOREEN O.
Appreciate all interaction with all staff! We will be back again as the need arises. Merci.SUSAN W.
Le client n'a pas laissé de commentaire.JOSE T.
The gentleman that checked me in was great. Friendly and helpful. Great guy!Todd B.
Vehicle was poorly maintained and in need of service. Ask me about that.Remus Z.
They did not have a regular dolly for me but gave me an appliance dolly which did me no good.JAIME M.
Le client n'a pas laissé de commentaire.XAVIER M.
It didnt seem the basic maintenance had been upkept in the vehicle. Bad shocks, squeaky brakes, a "wheezing" engine with and without the AC on, sounded like it needed an oil change tbh which made my move a little nerve wracking. All of the customer service was pleasant, quick and helpfulBRIANNA K.
N/A, All went great and smooth. Mr. Freeman was VERY helpful...great customer service. I dropped off the next day before the doors opened, and that process also went smoothly.JONATHAN B.
Le client n'a pas laissé de commentaire.JOHN O.
Very rude workers, no customer service what's so everðŸ˜žPeter S.
More staff would be helpfulMATT L.
The gentleman was from Georgia and was super nice and very polite.TODD B.
No office view from drop off area. I wasn't sure how to announce my arrival. But domeone showed up quickly to help.Brett G.
Total mileage on Truck was 38,000-ish. Right side mirror very loose (not at all useful for assessing danger from passing traffic). All 4x tires appear to have less than 1/8-inch tread. Hazardous exposure to hydroplaning under heavy downpour.Jadon M.
Except for the pickup place, all Uhaul locations we went to (5) during our trip were very helpful and sympathetic to our situation.David H.
Le client n'a pas laissé de commentaire.JACK B.
They marked the fuel incorrectly, the truck was not well maintained and when we had problems trying to mark everything that was wrong with the truck they were little to no help. They just told us to use the internet. They finally marked the crack in the windshield so that they would know it wasn't our fault when we returned it, but that was it. It took us almost an hour to rent the truck and we already had a reservation. It should have been seamless.HEATHER W.
The process was immensely convenient and efficient and customer service was excellent.JOHN S.
Le client n'a pas laissé de commentaire.Ellen S.
Le client n'a pas laissé de commentaire.SURAJ T.
The â€œadd photoâ€ feature on the mobile app was not working to return the truck. Staff had to process the return. They were prompt and I had an emailed receipt within 30m or less.TIFFANY C.
Le client n'a pas laissé de commentaire.THOMAS H.
Le client n'a pas laissé de commentaire.FRED H.
Staff was exceptional, keep doing the same!ANDREW B.
I Rented a van online... very easy process. I went to pick up and everyone was friendly and helpful. I realized later when picking up my item the van wasn't big enough. I went back and the staff helped me get the right size truck quickly. This was such a wonderful experience and easy process. Merci.CHRISTINE D.
Services supplémentaires à cet emplacement
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