Évaluations des clients U-Haul at Metcalf

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Metcalf

Cote générale :

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Trent J.
Évaluation :

Great staff. Very responsive. Conscientious. Polite, Qualified communication skills. Over 50 trucks available. The cargo van I rented only cost about $42.00, including fuel. Could not ask for anything more. Good return procedures. Well trained staff. Humanitarian.

Qmola S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcella S.
Évaluation :

Equipment I ordered was not in the truck. Waited almost 20 minutes for the rental truck after giving all information to person at the customer service counter. I did not receive the email to check to see if everything was in the truck until I already left the location. The battery died when I turned the truck off when I arrived at my home. Had to have my son come over and jumpstart the truck. The gas meter on the truck was not working. Did not realize this until we arrived at our final destination, looked to see how much gas had been used, still showed a full tank.

anna B.
Évaluation :

The lady that checked me in was horrible . Rude and no customer service , but the man that checked me out was wonderful , funny and made the experience so much better when we returned the uhaul . He is amazing and deserves much kudos . He is why I would come back .

Donald G.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Rental rate and rental charge. Overcharged sneaky rental language. Ignore the $100 was what I was told when I asked. I will never rent from y as all again. What utter bs.

Alexander L.
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Everything went smooth and easy for getting the truck and moving. The fact it was out and running to be warned you was very nice of the employees.

Steven S.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Gerald D.
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Le client n'a pas laissé de commentaire.

VALERIA G.
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Great service!

John D.
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Le client n'a pas laissé de commentaire.

Taylor G.
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Le client n'a pas laissé de commentaire.

Tyler F.
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Le client n'a pas laissé de commentaire.

David D.
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Customer Service Reps at Metcalf location were very nice and efficient, but seemed like they could have used some extra help. Very busy for just one person to try to juggle.

MICHAEL T.
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Le client n'a pas laissé de commentaire.

Jerry G.
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Le client n'a pas laissé de commentaire.

Brendon L.
Évaluation :

I rented a truck for the evening to move a couch and when I received the truck, it had a under a 1/4 tank. It was frustrating that I had to worry about stopping to get gas before I headed out just to make it to my destination.

Brenda S.
Évaluation :

The check in and check out process was excellent. Both gentlemen were very helpful.

Jennifer H.
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Le client n'a pas laissé de commentaire.

DOUGLAS O.
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Le client n'a pas laissé de commentaire.

VERNON E.
Évaluation :

The 26' truck we rented had a very short steep ramp which was dangerous for us moving heavy furniture. The ramp wouldn't slide all of the way in to lock unless one of us crawled under the truck and lifted the bracket up to get the ramp to slide in all of the way. We were very unhappy having to crawl under the truck.

David H.
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Le client n'a pas laissé de commentaire.

Mike L.
Évaluation :

The outside of the trailer was filthy - though it had been snowing and the previous user had probably driven on salted and grimy streets. Inside was clean though, so not too bad.

John W.
Évaluation :

some trash cans outside to throw away trash from inside the truck would have been nice.

Keith C.
Évaluation :

Steve was doing well, but they were horribly understaffed, and it's frustrating that the app does not work and you get so close to checking out that way ( DL pics) and still have to wait behind 10 people with one register open for a few min of ID verification. Seriously need to work out truck share kinks... And hire people who show up even if you have to raise cost a little.

Robert W.
Évaluation :

Everything went smoothly as we have used UHaul at this location numerous times. The only issue is it began raining heavily after we started loading and the truck was not waterproof. Many of our boxes were wet and water was pooling in Mom's attack of the storage area. Fortunately the boxes did a good job of not soaking up the water and nothing was damaged.

Mark S.
Évaluation :

At month end, they need more than 2 behind the counter, I waited in line longer than I used the trailer.

Brian F.
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I reserved my truck online believing I could pick it up with just my phone. It was not clear, however, how I could get the keys to the truck once I arrived. So, I waited in a line that was eight people long. The UHaul staff was under-manned and very slow. I waited for about 15 minute and the line didn't move. The app told me the truck was nearby and next to the main office but it was not. Another customer told me I could get the keys from the lot attendant. Once I talked to the lot attendant, he had to go inside to get the key and drive me to the remote lot one block away. I did not want to be in close quarters with others during a pandemic. This is why I reserved online. So, this defeated the purpose of having an app or online reservation. Once I arrived at the truck, several other trucks had to be moved in order to get mine. And, the gas tank was on empty which, I realize, is a ploy to get customers to fill up the tank and return it with more gas than they left with. Overall, the experience renting at Uhaul sucked and I'd avoid it again. This place needs better management and customer service.

DANIEL B.
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Le client n'a pas laissé de commentaire.

Timothy G.
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Was not greeted, just unhooked and told I was good to go

Lawrence F.
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I called in and reserved a truck using my credit card. Upon arrival I had to go in and do the contract. As usual there was one person at the desk and seven people in line in front of me. Once I reached the front of the line I had to give the person all my info again. Can you please work to upgrade your reservation system to let us skip the line in the building?

Gwen K.
Évaluation :

The lines was long when I arrived, only two cashiers! And I understand!!! But being disable not good, when you have to wait 15 to 30 mins to only get equipment that's a long time!!! Equipment only should have a line by itself!!!

Richmond O.
Évaluation :

Very fast and smart service

Leon A.
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Clean the inside of the uhaul cabs. The cup holders were all dirty and sticky. The floor was dirty and had mud in it. There was mud on the seats and food. It smelled of cigarette smoke inside the truck. The associates at this location are all super nice.

amy G.
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Le client n'a pas laissé de commentaire.

HENRY G.
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I pulled in to the location after dark and they were very busy. When I got inside, one of the employees behind the counter asked if I was dropping off the trailer visible in their monitor. When I replied yes it was me, he said I was already unhooked and ready to go. I would definitely recommend them.

Jason S.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Le client n'a pas laissé de commentaire.

Nicole R.
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The truck smelled so bad like cigars that we had a severe headache by the time we were done using the truck. It was very bad. Service at the location was great.

BARBARA M.
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I had great customer service! Everyone was so helpful.

William E.
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They did not have enough help to handle the customer volume .That seems to be an issue in a lot of businesses.

JENNIFER H.
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The woman, whose name I cannot remember now, assisted me at the counter was fantastic! Thank you

Darren D.
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Misleading process no after hours key drop couldnt find, application turning process didnt work because location didnt work. Horrible never again

Michael R.
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Le client n'a pas laissé de commentaire.

Matthew A.
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N/A

KATELYN A.
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Le client n'a pas laissé de commentaire.

GAIL S.
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None

ROGER M.
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It was very easy to book online and to check in and out. Good service!

MARK M.
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Le client n'a pas laissé de commentaire.

EVELYN R.
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My complaint is with the no touch, pick up your truck using the mobile app!! I got to the lot to get my truck and it wasn't there. So I had to go in and waste valuable time and do the in person process. Then bc my truck wasn't available the truck she had to give me needed gas. Manager compensated me for the gas - thank you but again, I lost valuable time which led to me needing to keep the truck overnight and have movers unload next day bc it was unsafe to unload in the dark. Then I returned the truck through the mobile app and there wasn't a drop box for the keys which made me go back inside again where there was a line!! I finally found an employee outside to hand the keys to. So the promise is contactless pick up and return was not the case. Very disappointing!!

EDGAR D.
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Le client n'a pas laissé de commentaire.

CHAD M.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

Mohammed A.
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Armanita store owner or manager was very racist and she was not professional. I have done a lot of business with different locations, I'm very disappointed and sad because of her. Please I hope you can do something about it so other people don't have to go through feeling like I felt yesterday.

Matthew M.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Rowe E.
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Le client n'a pas laissé de commentaire.

Richard B.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Linda R.
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Le client n'a pas laissé de commentaire.

Matthew E.
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Seth and Steve were excellent and superb! One of the blinker assemblies needed to be replaced on my rental tow dolly, and they worked tirelessly in the freezing snow to change it for a good 30-45 min. (especially Seth). That man deserves a bonus!

Cody D.
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Le client n'a pas laissé de commentaire.

DOROTHY J.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

Leah T.
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Le client n'a pas laissé de commentaire.

David E.
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Le client n'a pas laissé de commentaire.

Zeric C.
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Le client n'a pas laissé de commentaire.

RAMONA S.
Évaluation :

Easy pick up and drop off

ISMAEL A.
Évaluation :

You need to improve in customer service !!

Donna W.
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Le client n'a pas laissé de commentaire.

Paul G.
Évaluation :

Always a pleasant experience nothing to complain about.

Gary L.
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Le client n'a pas laissé de commentaire.

Misty G.
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Work on wifi and internet page for customers who placed orders online. Took 15-20 for me to finally give up trying to check in online and just stand in line.

Kerry W.
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The line was very slow.

Cole K.
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Le client n'a pas laissé de commentaire.

SAMUEL D.
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Le client n'a pas laissé de commentaire.

Clayton A.
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Le client n'a pas laissé de commentaire.

JAMES F.
Évaluation :

The 5x8 trailer worked fine. The interior was not thoroughly cleeaned and had black marks on all the walls. I tried to take pictures through the app, but it did not load. I have Info Tech background, but did not have time to fool with it. I had to leave to take care of my move. In the past, there was an option for the person hooking up the trailer to take notes. This should remain an option. The rest of the entire experience was Excellent.

THOMAS B.
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Le client n'a pas laissé de commentaire.

TIFFANY F.
Évaluation :

Na

Amye R.
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Le client n'a pas laissé de commentaire.

Morgan B.
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Le client n'a pas laissé de commentaire.

SCOTT H.
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Very easy with online sign in. Clean truck, loaded with a dolly and pads as ordered. The gal who checked us in was very pleasant. Easy return as well.

Sheila O.
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Le client n'a pas laissé de commentaire.

Carlos M.
Évaluation :

Difficult to access for out of towners. There are two buildings with clear signage but separated by one block. Both have trucks in the parking lot but only one accepts returns. The phone number is USELESS as it send your call to the main dispatch and can never connect with the agency itself hence no immediate help with directions or things like that.

gray B.
Évaluation :

Just dropped off truck after hours. Difficult to locate correct yard to drop. Has two parking areas. They do have signage but would be helpful if app location directed you to correct location.

Donald B.
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Le client n'a pas laissé de commentaire.

William K.
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Le client n'a pas laissé de commentaire.

JAMES S.
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The truck was fine other than the wipers. They were old and needed to be replaced. That made driving in the rain a hassle. Also, I wondered why the person checking in the truck was not wearing a mask

Thomas B.
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Le client n'a pas laissé de commentaire.

Yolanda C.
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Le client n'a pas laissé de commentaire.

EDWARD F.
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The first vehicle I was given had low pressure in the left rear tire. When they attempted to fill the tire, the air hose/pump wouldn't work. The second vehicle i was given had a service alert on the dashboard. Fortunately, everything turned out OK; however, the uncertainty was rather uncomfortable.

Mark G.
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Le client n'a pas laissé de commentaire.

Bruce R.
Évaluation :

Friendly, professional, efficient.

JAMES F.
Évaluation :

I love the people at this UHAUL Location. Very professional and I sense the staff is going from very good to even better. This location installed receiver/hitches on 7 cars over the years. The trailer I rented was dirty on the outside, but that did not bother me. Check out is beautifully streamlined. I recommend this UHAUL location to all my Clients (I'm a Realtor). All the Very BEST! Mike :)

Carolyn J.
Évaluation :

I only had issues trying to check back in. I couldnt get locator to work. My friends in Arizona had same problem.

James H.
Évaluation :

The engine needs checking. I've driven these trucks a lot and this one seemed to be jumping a LOT more than it should.

EVELYN F.
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Le client n'a pas laissé de commentaire.

Aniko G. | Expérience générale |
Évaluation :

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.

Diane W. | Expérience générale |
Évaluation :

They took money out of my account after my stuff was out of storage and nobody seemed to want to help me get my money back

Non reviews have been submitted for this location.

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