Customer Reviews for U-Haul at N Lamar

5 038 évaluations

5412 N Lamar   Austin, TX 78751
(S Of Koenig Ln)

(512) 451-7365

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(512) 451-7365

5412 N Lamar
Austin, TX 78751
(S Of Koenig Ln)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Many people were looking for propane while we were waiting to get our trailer. It seems a missed business opportunity to not have any at this site.

Joyce S. 
Évaluation :
5

It's really weird how the trailer has the tie-downs. With my tie-downs, only one side of the tie-down could thread the strap through. I made it work, but it wasn't easy.

Linda A. 
Évaluation :
5

The customer service here was incredibly friendly and courteous!

Melissa S. 
Évaluation :
5

Remind folks that if returning after hours not to lock the car until AFTER doing the online process

Jon L. 
Évaluation :
5

Great staff

Bradley K. 
Évaluation :
5

Nothing needs improving. The employees were so helpful and nice.

jennifer L. 
Évaluation :
2

Not impressed

Ann S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beshr N. 
Évaluation :
1

The level of apathy of the staff here has to be a joke. The staff is rude and inattentive and acted like I was incompetent because I could not hear the associate when I was backing up the truck to the trailer. To make matters worse, they barely loaded my car correctly for a cross country move. When I got to my destination, the UHaul associate said that the car as not chained down properly and could have easily fallen off. There was a tire on the car trailer that was about to pop too, meaning the associate in Austin didn't check the equipment before I took off. I'm lucky to still have my car and all my stuff in one piece. You can bet I'll be contacting UHaul for a refund. Do NOT give this location your business. The staff is incompetent and they have terrible attitudes.

Daniel G. 
Évaluation :
2

My overall experience was terrible. I was sent to 4 different locations in order to pick up my Uboxes that were suppose to be delivered to a different location. The team offered nothing to help make things right.

COLBY C. 
Évaluation :
4

This location was helping me as the Pflugerville Uhaul located on Pecan Street called me late the afternoon before my Saturday pick stating they did not have 10 ft truck and moved my reservation. It ended up being a new reservation, none of my previous info transfered. Was forced to pay more for a 15ft truck and drive 30miles out of the way. I was moving my elderly father with Dimentia and not having this truck ready and availble delayed my trip to Fort Worth and forced me to stay another day in Pflugerville which ultimately cost me more time and money. Please address the issue with your location at 1602 West Pecan St. 78660. This was an option in your online app and it shows as completely closed on Google. Should not be available as a choice if that's the case. Worst experience I've ever had with Uhaul in all my years as a customer. Reward your N, Lamar and Koenig staff, they are always on top of things and helpful. THanks.

sean C. 
Évaluation :
3

The location was NOT the problem. UHAUL was the problem. No one contacted me the day before as specified on your website when I made the reservation, and it took me 4 tries to get the truck I reserved ed 3-4 weeks before. It was ridiculous. You guys had us running all over the place and we lost valuable time. The experience was frustrating and disappointing.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett S. 
Évaluation :
5

Everyone at this location was wonderful. Excellent service à la clientèle

Hadi H. 
Évaluation :
1

Do your job

Aronn H. 
Évaluation :
2

Associate added insurance that I did not request stating that it would come off when submitting photos of the vehicles condition. That was not true and I will be disputing with my CC company

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taz T. 
Évaluation :
4

I was charged for a dolly that was not in the van and when I called and left my info no one contacted me back, and so I paid for something that I didn't use.

Stefanie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
4

The equipment, van, was just so so, the thing was like driving old truck and measurements for back not accurate because of well wells. And though it had cruise control it did not work. Tires low when I received vehicle, had to waist additional time, my time to have the tires aired up, which the tire gauge did not work and employee had to keep asking if pressure was correct. Ridiculous! This company should be ashamed. The only good part was the employees were nice. Equipment clean, I personally do not think well maintained.

Nola D. 
Évaluation :
5

Nothing to improve Staff was very professional and courtesy Very clean location. Friendly staff I will go back again to this location and refer family and friends Thank you for being very friendly and professional.

Richard S. 
Évaluation :
5

I can not say, everything went so smoothly, I was impressed, how good everything happened and so easy ; Thank you all the people that made it possible. Will definitely be a return customer in the future.

margaret N. 
Évaluation :
3

Customer service/staff was great. The computers froze on my order and the customer next to me and we had to start over again. Also my boyfriend's receipt had a “after hours fee” on his invoice which was not warranted and ultimately removed by calling customer service but definitely upsetting.

KELSEYHELENE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane S. 
Évaluation :
5

The employees at his location are really nice and helpful.

Bethany A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

EVERYONE was especially nice, respectable, knowledgeable and efficient.

Larry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korrena S. 
Évaluation :
5

Customer service was outstanding. The truck I got had seen better days. Ran rough, windshield was broken and it didn't smell too good. But loved the lady who helped me. Explained everything well.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D. 
Évaluation :
4

I understand it's based on where equipment is returned but I only gave location 4 stars because I had to drive past several U-Hauls to pick up my rental. Overall, a smooth experience.

John K. 
Évaluation :
4

Easy in and out. It went as expected.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delwin C. 
Évaluation :
5

D'Yoiuse Daniels helped me this morning. She was very professional and courteous. I would definitely recommend this place to others and will plan to use them again in the future. Merci.

Victoriano T. 
Évaluation :
2

I don't even know where to begin. My reservation was messed up before I even picked up my truck. First off, I was not able to pick up a truck at my requested location. After spending an hour driving to the location and back home, I open the truck and the appliance cart that I paid for was not in the truck. My son had to go to the local cation near my home that I had originally requested to pick up a cart. The manager couldn't even complete the pickup on the computer. My son had to get on the computer to complete the transaction. He had to pay for the cart again. I spent almost an hour on the phone trying to get a refund for the first cart I did not receive. Then I get a message stating the 2nd cart was scheduled to be returned to a location an hour and a half from my final destination. I had to call customer service AGAIN. I was told that this was taken care of. It was not. Today I received a call from a person at the wrong location wanting to know why I had not yet returned the appliance cart. Seriously the worst experience I've ever had with U-Haul. The left hand has zero idea what the right hand is doing. I should have not had to pay for the appliance cart period after all the hassle I had to go through to get it. Horrible experience and causes me so much stress at the time of my move. 

Pamela A. 
Évaluation :
1

I was given a 26ft truck that was dirty inside and out. I also ordered 48 moving pads and a furniture dolly. There were only 12 pads and no dolly. I had to go to another location to retrieve the furniture pads. The truck I was given was deafening when driving. I got to the next location and THANKFULLY the person working there listened to the truck and looked it over and said I should have never been given this vehicle to drive from Austin to Boston. The brake fluid was all over the rear wheel of the truck. My person safety was not taken into consideration when this truck was given to me. At this location they called to find another 26ft truck, back at the original location. Come to find out, the 2nd truck that I received was the one assigned to me. The first truck was given to me because it was convenient. This type of service is so very concerning. Thankfully I was not driving by myself, but if I had been and used the first truck I could have encountered a breakdown with out assistance or possibly not knowing the area. This is unacceptable.

Lynann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven G. 
Évaluation :
2

Not enough workers to handle the business. What they had time to do they did well

edmend F. 
Évaluation :
2

I booked a 10 foot truck for two days at this location and got the email confirmation. When I went to pick it up I was told by the woman at the counter that they don't rent these trucks for two days on the weekend. I pointed out that I got confirmation, she told me that I shouldn't have been able to make that reservation. She made a call and I was offered a van, which I took (better than nothing). I had to make several more trips because of that (which meant higher costs because of mileage) and could not pick up several items as planned because they would not fit. That really sucked. I didn't want anything for free, but I would have liked my confirmed booking to actually be available. The "outside of business hours" return was very stressful. Every time the app asked me for a photo, I had to leave the form, take the picture and then start over. I had to do this several times, because the app doesn't tell you up front which pictures you will need. Anyway, it was a very stressful experience.

Andreas F. 
Évaluation :
5

Super friendly and helpful. My reservation was moved to another location but they took care of me and found a vehicle at their site.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN M. 
Évaluation :
5

No improvement

alan L. 
Évaluation :
5

The female staff working at this location are top notch. I've been using this location for years and no one has ever done a better job of running this location than the staff that is there now.

Vance N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen W. 
Évaluation :
5

Very pleasant and efficient service.

Brennner B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Everything was fast and easy

Carlos S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARCEL T. 
Évaluation :
5

Honestly, nothing, it was a great service. Exceeded expectations.

Kyle G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madeline N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie R. 
Évaluation :
5

The staff at this location are, without fail, courteous, professional, and competent. They helped fix a problem with my reservation (which was entirely my own fault) with grace and humor. Both pickup and dropoff were easy. I was a bit concerned with the amount of the hold on my credit card (to cover excessive mileage), but the actual amount billed was quite reasonable, and completely in line with the original estimate I received when making the reservation. I will definitely use this U-Haul location for all of my moving needs!

Anthony V. 
Évaluation :
1

We ran into a sceduleing issue the day of pick up, basically meaning uhaul forgot to scedule us at our original pick up destination and never told us. When we called uhaul to find out where our truck was we were told we could have extra miles for the inconvenience of driving and extra hour to pick up our truck. When we got to the store the lady working was rude, gave us the wrong equipment, the truck also have fast food bags and trash from pervious people, and when asked about the miles she said that it wasn't in the computer and she refused to help us further and basically kicked us out of the store. I get the miles we're not her fault but she could have helped by offering to help reach out to customer service or something.

Cooper C. 
Évaluation :
5

Excellent service à la clientèle

George H. 
Évaluation :
3

I was charged a gas fee even though I returned the truck with the same amount I rented it out with. I called the store and I had one of the associates confirm that I did return the vehicle with the proper amount of gas.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max G. 
Évaluation :
5

Our lady gave perfect customer service, she was quick and helpful I'd recommend anyone going here!

Kylie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore S. 
Évaluation :
5

The u haul was ready and prepared upon my arrival. Special thanks to Brittani Hairston and Dyonise Daniels for all of your assistance! They went above and beyond to make sure I had my u haul reservation completed, even after hours! They completed it on their phone and it was quick! I was disheartened at first because I drove several hours thinking I was not going to get my u haul. They both were outstanding and caring. Superstars from the u haul team!

Angel C. 
Évaluation :
3

.

wence P. 
Évaluation :
3

U-Hual needs to be clearer on the project amount held on the account when bookimg.

Francene M. 
Évaluation :
5

I actually was super stressed and have never rented a Uhaul ever, but the employees at this location made it soooooo easy for me to get the right truck for my move. I can't recall the young lady's name who helped but she was great! Super polite and knowledgeable! Then I had an issue with returning the truck cause the website for self check in was not working, well the manager of this location totally helped me even tho it was her day off. I really appreciate people like this. They're are honestly exemplary associates and I will definitely rent here if I need to again, and will absolutely recommend to friends and fam. Thanks guys for making this soooo easy for me. I appreciate alllllll the help.

Oziel C. 
Évaluation :
5

I was charged more than I agreed. Someone should contact me and go over the charges

Cedrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

M K G. 
Évaluation :
5

The app showed me a quote, but I ended up paying the double due to the extra fees and coverages you asked. You should work on presenting one price or a quote that is closer to the final real value.

Daniel S. 
Évaluation :
1

Rented a motorcycle trailer guy hooked up a small trailer that was not a motorcycle trailer. Ended up damaging my motorcycle and crushing my foot. I'll be following up with customer service via phone call.

CODY J. 
Évaluation :
3

The vehicle was given to me with less than 50 miles until the tank was empty.

Brent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill R. 
Évaluation :
5

The stafff was very helpful.

Gerald B. 
Évaluation :
4

mobile app said i could skip line but employee made me wait

michelle Z. 
Évaluation :
5

The manager, Brittani Hairston, was particularly helpful.

Coby C. 
Évaluation :
1

Terrible. I would like to speak with someone from management. I was sent to a different location because the truck I was supposed to get was not available. Then I was told I had to change my drop off location. The truck was dirty inside. Terrible, second time uhaul was just terrible experience.

Mallori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
1

The truck was dirty, the staff is unfriendly, they don't explain anything, they just give you the keys and ignore you, they also have food at the work desk and it's unpleasant to be smelling their food

Maria T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma G.  |  Expérience générale 
Évaluation :
5

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Ryan P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel m.  |  Expérience générale 
Évaluation :
4

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

leigh l.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Aaron W.  |  Expérience générale 
Évaluation :
4

Location busy, calling direct hard to get pick up. Staff (not mgr) checked acct to unload/move out was surly. I contacted U-Haul gen # to set up the day & time 48+ hrs in advance, no record on acct

Justina M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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